Tokyo

The location of the hotel is very practical, it's literally inside Kyoto's main station. The staff is great and really well mannered which was pleasant. The restaurants are very nice. I removed one star for two reasons. On the downside, the rooms are a little austere. Also, please note that you cannot access the pool if you have (visible) tattoos.

Lisa Fairchild Daugherty

Super convenient location attached to the Kyoto Station. This hotel is huge! Our rooms were 100s of meters from the nearest elevator. We had gotten a room with 2 twins; yet the beds were together with end tables on the side. Not the ideal set up for family/friends traveling together. You can hear the trains from our room (at the far end of the hotel, close to the tracks). Concierge was super helpful and all staff were friendly and helpful. Breakfast was a nice buffet with Japanese and Western Options. Few minute wait max for a table at breakfast. Overall pleasant stay, just not my preferred type of hotel.

Kent Niere

Fantastic place to stay in Kyoto. First is location. Get off the train and walk to the hotel. Two, design is new and modern. Three, the service there is better than the high-end hotels in the states. I would recommend paying for the lounge access as we ate all our meals there with free cocktails in the evening. Plus it is on the 15th floor so nice views.

Yosh Net

I only have good things to say about this hotel. The staff were very helpful and friendly, dealing with several difficulties during my stay. The rooms were excellent- very clean, with great amenities, super comfortable beds and good views of Kyoto. The location was the best though with excellent connectivity all over the city through the bus and train network. Isetan dept store is connected to the station and there are 100s of shops and restaurants nearby.

4 mypinions

Hotel is in a great location above the train station and central to shopping and it is easy to get around Kyoto from here. The staff is friendly and really looks to help find solutions if you need assistance. I needed to ship a package and they were very accommodating. Highly recommend.

Robo Banner (RoboUnit47)

This Hotel is so good for its Price! Great service! (They replace towels and bed sheets ever day, also provide free water bottles and toiletry everyday!) The free shuttle bus from Kyoto Train station to Hotel ( and vice versa) is really handy for travelling around Kyoto! Really good for the price you pay at this Hotel! (Also, they gave free tickets to breakfast buffet every day too!)

Cosmic Guide

An old classic elegant hotel in Kyoto. Booked the concept king room, lots of space with its own couch and table. Great experience and hotel service is one of the best. We found out on our way home there’s a private hotel bus shuttle service from Kyoto station to the hotel every 30 mins at certain hours of the day. There’s a temple site right beside the hotel. The hop on hop off bus stop is right outside the hotel. Very easy to take a taxi from the hotel as there’s always one waiting. Highly recommend this hotel if you want to be in an exclusive elegant comfortable space.

Jeff Zharsky

Pros: Friendly staff Pleasant interior Good in-room amenities (except bedding) Useful hotel shuttle Cons: 1. Major language barriers every step of the way, even concierge and reception. This is a 4-star premiere hotel. Yet, virtually NO English is spoken by staff, including "Upper Management". Special shout out to Mr. Yamamoto who needed a (female and far more acute) translator to understand our concerns. Wouldn't English be the FIRST pre-requisite to run an international hotel? Having been to over 40 countries, I can't think of one hotel example where the bar is so low. Meritocracy? Not here. More like old school chauvinism. 2. Horrendous bedding. Prison-grade extra firm mattresses + absurdly flat and useless pillows. Noting could be done about the mattresses (which created pressure points almost instantly), but pillows! We requested softer/cushier pillows thrice! We were told the hotel ran out of because it's a high season?! I couldn't believe my ears. 3. The Gym is located in a separate building and is hard to find. I had the misfortune of "asking for directions" from one of their staff. Again no English but the lady pointed me in gym's direction and managed to eek out "need key". I nodded, fully confident she meant my room key. What other key could she possibly mean? I learned soon enough after my room key wouldn't let me in. Back at the Reception I was informed that I need to fill a PAPER FORM and receive a gym key, which incidentally looked like an oversized conference badge and wouldn't fit in a pocket. That form, aside from being a bureaucratic time-waster, asked me to certify that I didn't drink any alcohol before gym use. I told the front desk to print 100 copies of their form, make a roll and sit on it. Incidentally, the "gym" has space for

michelle m

This hotel is absolutely STUNNING!! The lobby is uniquely placed on the lower level where there are a number of excellent restaurants and beautiful garden areas where you can just sit and relax. Unfortunately, we only stayed for a couple of nights. However, our room was immaculate, the staff provided exceptional customer service and the hotel was conveniently located within walking distance to restaurants and stores. I will definitely return to this hotel in the future.

Anna Horngacher

The reception staff treated me in an unfriendly way as a Woman. They could not use our Credit cards. We missed the shuttle and almost missed the Train. The location if the Hotel is very inconvenient. No sights or Restaurants Are nearby. The Windows in the Room do Not Open. So the air quality is very Bad. The gym is also very small, no windows, the running machine was rusty and broken.