Zeina Abou Tariya (Zee)
Beautiful resort. Listening to the sound of the waves while you sleep is so calming.
Staff welcomed us with positive energy, rooms were clean, and excellent room service was provided throughout our stay.
We were lucky to see a thunderstorm during our stay, but I would like to suggest that an alternative route be added when it rains. We were stuck at the hotels reception, waiting for the storm to calm. Maybe other resources can be used instead of the boat during rainy weather to make it more convenient for hotel guests.
Akalanka Ekanayake
🛌 Our two-night stay at Centara Ceysands Resort & Spa offered a mix of positives 🥲 and disappointments 😢. The environment was indeed peaceful, providing a tranquil escape from the hustle and bustle of daily life. However, our experience was marred by a discrepancy in the room we received.😭
⚠️ Despite booking Rooms with Superior Ocean view, we were allocated a room that didn't match our expectations (see attached photo).🚨 Upon further investigation, it became apparent that the rooms advertised on booking sites differed significantly and appeared more appealing. This inconsistency left us feeling misled and disappointed by the staff's handling of our reservation.😭
🏖️ On a brighter note, the resort offered various amenities and activities to enjoy during our stay.🩴 From leisurely strolls along the beach to indulging in the mini-bars and restaurants onsite, there were plenty of options to keep us entertained. 🌊 Additionally, the opportunity for boat rides added an extra layer of excitement, albeit at an additional cost.
In light of our experience,🌴 I would advise future guests to meticulously review their booking details and room specifications to avoid potential discrepancies.☹️ While the resort has much to offer in terms of facilities and recreational activities, ensuring alignment between booking expectations 🛎️ and the reality of the room allocated is essential to avoid feeling let down.🛎️
anushka welikala
I recently stayed at this wonderful hotel and had a fantastic experience. Firstly, the location was perfect, offering stunning views of the beach from clean and comfortable rooms. The food was delicious, adding to the overall enjoyment of the stay. The pool was inviting, and the beach view added an extra charm.
The warm welcome we received set the tone for our stay, and the staff went above and beyond to make us feel at home. I must mention Shashini at Cafe Bem, whose friendliness and helpfulness made our dining experience memorable. Additionally, Madu at the kids' zone took excellent care of my little one, ensuring her safety and entertainment while I indulged in some spa time.
Speaking of the spa, Kaushi and Anjana provided exceptional massages, leaving us feeling relaxed and renewed. Overall, our stay was delightful, and I highly recommend this hotel, especially for families looking for a perfect getaway.
Raman Yukhnevich
Old rooms with, musty smell in the lobby and some rooms. The main idea of the hotel is to fraud guests. Waiters don’t know drink prices and told first that come to their head. They have „promotions of the month” in the bar, but don’t want to sell drinks by promotion price. All prices in menus don’t include taxes and tips that will be automatically applied to your order you’ll never know what the real price of the things you’ve ordered. AI alcohol drinks very primitive and strong, if you want to order something better - pay. Interesting fact, barmen propose paid drinks first and only after remarks gave AI free drinks menu. For non AI all drinks are paid except coffee/tea and juice during breakfast. Want to drink some water or juice during the dinner and you’re not on AI - pay for that (it’s a first hotel where I’ve to pay for a glass of water during dinner). A lot of paid services that hotel stuff advertise very aggressively distributing you from meal taking. Hotel have a fence around, but there is a lot of sellers ( fruits, clothes etc.) from the other side that constantly disturbing guest from taking sunbathing on the pool area and hotel security ignoring that. Huge concentration of the „Z”-Russians in the hotel that behave awfully, it was a situation when one of such groups listened loud russian music on pool area till 4am and nobody from the hotel stuff can stop it. Meal, if you’re not the fan of the spicy food - bad news, 95% of the meals are very spicy, sometimes you can find seafood and if it will be not spicy like in hell - it’s impossible to eat it (I thought I’ll cut all my fingers before open the crab’s claw shell).
But it was some good points, like good location, big and clean pool, and the distance to the ocean.
Chandra. Shetty
The location is wow. There were a few minor glitches in terms of the ac leakage and the TV,but with one call the service guys were there in 10 mins and immediately sorted out the issues . Service was fairly decent. Overall the hotel staff had a mix of people while some would greet you with a big smile there were others who would make you feel why are you here. And the Spa was a dampener for me. Very highly priced and the services very average.