Madeira Holidays

Erika Bunao

I travelled and stayed here with my family (husband and toddler) and our room size and cleanliness was fantastic. The room: We had an enormous bed for when our toddler wanted to join us in the bed but also had her own single bed that was against a wall so we were able to secure using the chairs to avoid her falling off. The facilities: The outdoor pool was perfect for a fresh swim but the indoor pool was nicely heated for the rainy days (we went in January so there were momentarily heavy rain). The spa is great and recommend getting a massage! The breakfast is also packed with a great selection those for special dietary requirements. On our first night, we did eat at the buffet and it had a wide range of selection to cater for my vegetarian husband and my picky eater toddler. The staff and the service: We went on this trip to get away from the January blues for my husband's birthday. I mentioned it to one of the staff and they took this information and surprised my husband with a lovely note and flowers sent to our hotel room on the day of his birthday - thank you for that! Each staff greeted us with a smile and were all very helpful with our toddler. We seamed to be the only family staying in the hotel at the time but we felt that the whole place was family friendly - apart from the reception where there are glass coffee tables as part of the decor. but other that that, if we were to go back to Funchal, Enotel would a high on our option list.

Sharon Wiener-Ogilvie

Great hotel , we loved the spa and the heated pool that was covered but was outside at the same time . Poolside was lovely and breakfast was very good. The airport bus stops just across and it’s a lovely stroll to the old town with plenty amazing restaurants around .

Marco Carolina

Great rooms, superior have fridge and tea making facilities plus extra space. Entertainment is mainly dated. Drinks are hotel prices. Fantastic indoor heated pool with jacuzzi one end. Outdoor pool is great for short swims. Food is fantastic, great choice.

barbara slack

A lovely hotel in a very convenient position with good access to Funchal and also to the Lido area, in the opposite direction from the hotel. A large outdoor area with pool, sunbeds and tables and chairs. The most wonderful, hot, in/out Spa pool, free to guests. Sunbed towels and Spa robes included and provided in rooms. Kettle etc provided in our room, however, not all rooms appear to have one, but can be obtained from reception. Food is plentiful, omellettes cooked to order. Reception staff were all lovely and helpful.

Meelis Tara

We loved the hotel room, but I find it offensive when breakfast waiter young man starts saying that we can not take 1 piece of sweet and banana upstairs, while he can clearly see that we have a small 3 year old child and have booked the best room there is in the hotel. Totally ridiculous when staff do not understand that family with 3 year old - they do not exactly eat when supposed to... Not to mention I would have to say the breakfast was very poor in choice!

Máté Füzesi

Overall we enjoyed our stay here. The staff are kind and helpful. The breakfast was tasty and we enjoyed it with a fantastic view towards the sea. Our room’s location faced the sea and looked decently modern but was exceptionally noisy from the children’s playground/facility next to the hotel. Make sure to ask for a room farthest away from it!Our room also felt a little dirty; the walls were stained, the floor was damaged at some places, our bed wall had red stains, and our bath tub’s floor was worn out/unstable. However, our bedsheets and linens were all clean and changed everyday. The outdoor pools looked great and the indoor spa area was cozy as well. The parking was alright, we were always able to find free-parking 30-40 meters from the hotel. Overall, I would recommend staying here just choose a room further away from the indoor pools - it’s next to the children’s playground/facility.

Ana Oliveira

Hotel near the ocean, supermarket and various restaurants. The staff was outstanding and the installations are modern, and comfortable. This hotel has a small gym, restaurant, interior pool, exterior pool, a large jacuzzi, turquish bath and sauna. The beds are incredibly comfortable and you have some security measures that I liked: there's an alarm near the bathtub in case you feel unwell and the room was a phone that allows you to contact the reception. You may want to check these hotel promotions for excursions because they are cheaper and the hotel is a pick point, which makes your life easier. I liked the breakfast buffet because it was so diverse and had good quality food. Overall, the ambience is clean and pleasant and I would love to go back to this hotel

Angie Lopes

Fabulous hotel, beautiful location. Rooms are so well equipped and comfortable. Breakfast tables have an uninterrupted stunning ocean view and is plentiful and varied. Laura on reception is so amazing, she couldn't do enough for us and was so polite and happy, she is very beautiful and has the most amazing natural eyebrows! Thank you Pestana Promenade! We've had a wonderful stay. Xxx

Philip Sorsky

A 2* hotel purporting to be something better. Room temperature was 23 degs+ Reported faulty aircon at 6am. Reported again at 8am By 4pm no action taken at all. Reported again at 7pm. Returned to room at 11pm and all they had done was increase the fan speed to maximum, ensuring that room was still very hot. The main purpose of a hotel room is to ‘sleep’. This hotel fails at its basic purpose, and in their follow-up lack of service response. Atrocious.

Werner Van de Wynckel

Great hotel, wonderful staff, and large and clean rooms. We got a very nice welcome, the breakfast was outstanding and staff clearly had our wellbeing in mind.

Jonathan De Sausmarez

Enjoying a wonderful stay here for the first time. Rooms are spacious and very clean. The staff are very friendly and helpful. Inside and outside pools very well kept. Breakfast has everything, it’s extensive for every taste. It’s a 2 mile walk into Funchal centre but the hotel offers shuttle buses and the local buses are frequent and easy to use, €1.95 per person per trip. Highly recommend. Lovely view of the sea at breakfast.

K Leo

The location is a bit far from center but absolutely fine. They also providing a free shuttle bus. The breakfast service is of a big variety and good quality and lovely terrace views. The rooms are nicely decorated, clean and beds are comfortable. Parking at the hotel garage is 10 euro per day. Usually they would charge you 3.50 euro per day to use the in room safe , which is very odd and the only negative point of the entire stay. However they waived this fee after complaining about it. Otherwise very nice attentive staff. Can recommend this as a 4 star hotel.

Simone Chenery

Just returned from a week at this beautiful hotel. The rooms were spotlessly clean, good size and lovely views. Housekeeping did a beautiful job every day cleaning the room to a high standard. All the staff in the hotel were extremely friendly and helpful and with a great sense of humour. The food was delicious and reasonably priced And so was the drinks at the bar. Breakfast choice was amazing from fruit and salad to good old fashioned full English breakfast, yoghurt, cereal, pastries, and even sparkling wine. My only disappointment I suppose was no coffee in the room, there was tea, but no coffee or milk. Although not in the centre of Funchal, The hotel offers a shuttle bus, four times a day to the city and back. The hotel is situated near to a shopping centre which had clothes shops, supermarket (I went and got that coffee), fast food, and a chemist. A beautiful hotel in a beautiful country. Shed a tear when time to leave.

Anders Wollstén

A good and clean hotel with superb staff. A bit aside from Funchal city center but you can take a bus if you're not willing to walk. Breakfast is excellent. The hotel has its own parking garage for those who have been renting a car for more than one day. Not free but affordable with 10 € fee for a day. Enjoyed the stay.

Lenaisabellaleo

Wonderful hotel! The room was very modern and tidy. The hotel brekafast was lovely and I especially enjoyed the fresh omelete that can be made with toppings of your choice in front of you. The staff were very nice and friendly. Room was quite and had a good airconditioning system. The gym was nice and had quite a few machines. The pool area is lovely too and has an incredible view. Only thing I didn’t like was the location as Is far from the centre however there is a free shuttle bus from the hotel( hotel provides this service) and it goes a few times a day. You just have to ask reception for the details.

Charlotte Eddy

A lovely hotel with amazing facilities. The spa is lovely when the weather is not so good and the pool area is a quiet, relaxing area with lots of beds and umbrellas available. We booked bed and breakfast but ate at the hotel buffet for our evening meal several times - you can get a discount the more days you pay to eat here. The food was amazing - so much choice. Location is great and you can walk into the centre in about 25 minutes. Hotel staff were all very friendly. Rooms are spacious and clean but do need updating. On arrival our fridge didn’t work and the bed sheets were marked however staff rectified these problems very quickly. Good range of daytime and evening entertainment activities available if you want to take part. Would definitely recommended this hotel as a great stay for a city break or relaxing summer holiday. 🌴

Mel Yehya

A fantastic hotel that exceed our expectations! From the minute we we landed, we knew it was special! Our luggage was collected and delivered to the hotel, so we didn't have the hassle of wheeling our cases to a coach, and sure enough, they were there upon arrival. Walking into the hotel, we were handed either a glass of fresh orange juice or fizzy wine, a nice welcoming touch. Passport's are taken, and you are checked in whilst the TUI reps welcome you, so no queuing! After a short talk inviting you to a tour of the hotel and grounds, you are given your passport's back and room cards. The rooms, of which we opted for a sea view with Juliet balcony, are lovely. Nice and spacious and immaculately clean. There's tea, coffee and still water available. The safes are free to use, too. We opted for the half board option and were so glad we did! Dinner was amazing. So much choice and had something for everyone! The restaurant staff were extremely pleasant and helpful. Breakfast, the following morning was as fantastic as the dinner, so much choice and all freshly prepared. Drinks are reasonably priced for a 4-star hotel, with various Happy hours throughout the evening that offer 30% off full priced drinks. My only gripe throughout the whole holiday was that the OH and I bought some drinks in the piano lounge and took them through to the restaurant, as we'd bot finished them, to be told that you're not allowed to do that and could we refrain from doing so again. We agreed, obviously, but surely it's all the same place and the coffers are all going to the same place??? Facilities at this hotel are brilliant. There's an outdoor pool, which was still a little too cold, but others did go in, an indoor pool, which we used and was lush! Like a bath! There's a rooftop jacuzzi, sun terrace, and gym (we used it and it has some great equipment in it too!) There's a sports/ game area which was fun! Beautiful gardens, including a sunken garden, which was where they held yoga classes, etc. There's a wide range of activities throughout the day to suit everyone, including quizzes, games, and dancing. If you book on the half board option, you're entitled to a meal in the other restaurant, it's name escapes me. Make sure you DO book for that, as it was wonderful! A nice break from the buffet area. A four course meal cooked with care and passion and all for free too! We loved this adults only hotel so much, that we've booked again for next year, already! It is a little way out and requires walking up/down some hills, but then again, it is Madeira, so nowhere is going to be flat! It is well worth a visit to this place as it is beyond special indeed! See you all in 2025! X

Andy Green

Everything here is outstanding, food, pools, room service, reception, bar staff, chefs etc etc. The staff cannot do enough for you, always available to offer advice & guidance, the bar staff on an evening are a credit to this hotel, very funny and often entertain you with their wit & humour. There is far to much to say about this outstanding hotel, the whole team work hard and are always very smartly dressed, nice to see management helping out when things got busy. I have nothing negative to write, keep up what your doing and many thanks for another great stay and time in your loverly hotel, we will be back for sure. Kindest regards Andy & Sally

Joyce James

A nice hotel but a little disappointed in the rooms. Quite small and the mountain view was not very good we looked over overgrown land at the back of the hotel that hadn't been well cared for. The service in the hotel was excellent, the whole team were very helpful and friendly . We arrived the day before the main carnival parade and we're advised that unfortunately they had sold all their tickets but thanks to the receptionist going out of her way, she managed to phone around & find a couple of tickets for us which made our holiday Food in the restaurant was very good we were half board so we ate breakfast and dinner here. Always a good choice of food available The pool area was very nice and kept clean and tidy. We did sit out a couple of times and made use of the bar area for soft drinks. The hotel is located out of the centre of Funchal but we enjoyed the walk into the centre but tended to get a taxi back due to the hills that are all over the island. We were warned that there was a steep but narrow path to the hotel which couldn't be reached by the coach but we didn't find that an issue at all. It was only a short walk to the road which yes was steep but for us easy manageable One thing we did find was the hotel was very friendly the guests were very chatty and it made for a very friendly and warm atmosphere better than a lot we have stayed in before We were here for the carnival & valentine's day and it was lovely that they decorated the hotel for the different occasions

Nicky Tyler

Spent a lovely week at the Madeira Gardens Hotel. Very pleasant stay. The room had a lovely sea view, the pool was beautiful. There was also an indoor pool, gym and sauna. We paid for half board and the buffet dinner and breakfast were very good value for money. We walked into Funchal several times taking about 30 mins to stroll in. The staff were all very helpful and we greatly enjoyed our stay.

Natalie 33

We loved this place so much! I’d spent time reading reviews before and it didn’t disappoint. Great selection of breakfast, fresh juices, omelettes are made to order, sparkling wine, fruits, everything you can imagine basically! Staff are so accommodating. We were upgraded to an apartment on arrival which was a great surprise. The live music on the street can go on until 1am so maybe ask for a pool view if that bothers you. But I really can’t fault this place!

Leonie Le Faucheur-Woodward

This place is incredible. They are extremely accommodating. We were upgraded to a lovely big apartment immediately as we wanted somewhere with a better view. I can’t imagine such a quick response in the UK! We highly recommend staying to anyone. The beautifully kept grounds, Swimming pools, gym facilities and spa are all of high quality. A very well run hotel complex. The staff are amazing and super friendly. 10/10 Thank you for our first week we look forward to our second week which starts tomorrow. And just to point out it’s wonderfully quiet and peaceful. The beds are fantastic and the showers are great. With Ritual products in the bathrooms

Richard

Nice hotel in good location with lovely big rooms and beautiful spotless pools, including a really warm indoor one that has a nice little outdoor section too. Did feel a bit like an old people's home though and the entertainment was definitely geared to pensioner aged guests. Only real complaint would be an unpleasant experience with very rude buffet manager who tried to charge us a different price to what we'd been told and paid the day before. After that we stopped eating in the hotel restaurants so him fussing over 15 Euros lost the hotel about €400 more!

Dani Bryton

We stayed at The Residence for 7 nights as a self catering couple in a studio apartment. In hindsight, for self catering, a one bedroom may have been better to improve the catering facilities, but we knew we'd eat out lots anyway. The room was large, but also cosy, with a sofa to sit on and in good distance from the TV (which was important to us for the evenings). The location of the hotel is spot on, outside of the main city so quiet and calmer, but close enough to get a bus or taxi in quickly. There are many local restaurants too, of which we sampled quite a few. We would highly recommend Casa Italia around the corner from the supermarket, and down the road from the Eden Mar reception. We were lucky enough to get fantastic weather during our stay, but the hotel was still quiet at this time of year, despite being UK school holidays. We ate in Atlantida for breakfast one day and enjoyed a buffet of hot and cold food, although we weren't very early and the hot food went cold very quickly. We had lunch at the Varanda twice and thoroughly enjoyed both meals, and also indulged in coffee from here several times - locally, it was the best we had! We didn't see anywhere near as much of the island as we wanted to, because we had a few lazy days, so we know that we will return, and will definitely book here again.

Natalia Bienias

Nice place with a lovely garden to chill in and delicious breakfast options to choose from. I would book the same place if I would plan to be back in Funchal. I didn’t have a chance to use most of the attractions because of the short stay but it looks like plenty to choose from for both adults and kiddos.

Rafael Mota Machado

Amazing location. Great staff and a yummy breakfast. Modern rooms, very clean and an amazing rooftop pool with a gorgeous view over Funchal. I would stay here again.

Tom Elliott

Hugo and Gerati pair up to ensure this Hotel is run impeccably. Stayed with my wife for 4 nights in Feb 2024 (our second visit to this Hotel) and we had another amazing experience. Clean, organised and friendly, well run Hotel that gave us an incredible time. Cannot wait to get back next year. Well done guys, you have cracked the magical Customer Service experience...

Scott Garland

We walked over to this hotel from the one we had booked months earlier. The other hotel tried to put us in a dirty, dated room in a fish restaurant, a block away from their hotel. We said no, and were left a bit stranded as a result. Luckily for us, the Pestana was happy to have us and provided a nice room to us that was actually located at their hotel location! The room was nice, and everything worked like it should.

Tom Porter

Themed around Christiano Ronaldo, breakfast is very good quality and there is a huge selection. Rooms are very dark, no main light in the bedroom, cruise Ships dock right next to the hotel blocking out the sun on your balcony, and many drunk people making noise at night outside. Because prices are a bit highfor rooms and the fact my bedroom lock broke about 11pm and took about a hour to sort is the reason for the modest score.

Stefanie E.

A hotel you want to avoid. Noisy, worn out furniture and cold pool. No response to complaints. Staff is nice and breakfast is good.

Maggie Woolley

We were put in this hotel by Tui after our flight home was cancelled due to the weather. We were in a separate part of the hotel. First impressions were good,we had a suite with lounge and dining area and kitchenette. Sadly the food was awful, the buffet was lettuce, tomatoes, cucumber, grated carrot and onions with a bread roll. No meats or cheese. The main course was either spaghetti or rice with meat balls or fish stew, the meat balls were raw and the stew looked like something the cat had brought up!! We decided to go over to the main part of the hotel to get something else to eat, to be told that it was now closed! The receptionist asked what was the problem, and when I described what we'd been given to eat, he was appalled, then the manager arrived, he apologised and said that they hadn't had long to prepare anything, and said that breakfast would be better! Which it was, but not enough staff or room for everyone to sit. Sadly it spoiled the end of our lovely holiday. I'm not sure that I would go back here and definitely not recommend it.

Christopher Law

Great location, well away from the main road. Lovely staff, who create a wonderfully relaxed atmosphere. Brilliant facilities. We loved our stay and will be back.

Chloe Jones

The food was always cold or completely ran out. The service was shocking. We never got offered drinks during meal times. We got told there was no entertainment so we went out and when we come back there was entertainment. We were given no map or any indication of where anything was so just felt a bit lost around it.

Eileen Wiltshire

Large newly refurbished air conditioned rooms, very nice bathroom but wardrobe with no doors spoils the appearance. Rooms used to have small kitchen area but now only kettle and small fridge. Thankfully good buffet breakfast included in price. Pool area not in good condition because of building work which is still ongoing as toilets are not functioning yet. Gym is now on level 3 of the tower. There is not a functioning spa now. No indoor pool, nothing for children. No evening meals in buffet restaurant so dinner has to be taken in the Quinta (or go out). Staff are pleasant and eager to please. This hotel does not, at the moment, reach the standard of other 4 star hotels in the area.

Henri Sefrin

Nice room service and great view. The breakfast is alright and the pool not heated. The personal is really friendly and takes every wish or question very serious.

Катя Безина

It is really one of the best hotels I’ve ever stayed. The location is great, just in front of the hotel there is a beach with the black sand.. very beautiful one. Also from our room was a spectacular view of the ocean. The food was also good, there are thematic dinners: Italian, Mediterranean, etc so you can try different options. But the best part is people, who are working there. Everyone from the receptionist to the chef was so nice and polite! I was impressed. My husband was on a special diet and they even prepared deserts specifically for him ❤️ I adore this place and will definitely come back!

Miguel Nogueira Antunes

A classic that you always want to return to. Being a hotel that shows the era in which it was built, which for me has its charm, the facilities are impeccably maintained. The rooms are still comfortable, the view is fabulous as they all face the sea and the cleanliness is immaculate. The all-inclusive is overall good, honest and in line with the rate charged. The Ocean Bay team is truly a plus. It is because of the welcome and friendliness that we leave wanting to return. From the reception to the restaurant, from the employee to the management, the service is warm and impeccable. We felt at home and at family. Madeira has a special way of welcoming that in this hotel is taken very seriously. Thanks.

Waldemar Prokop

Very nice hotel, value for money. Big room with comfortable bed and balcony with a beautiful view. On arrival at midday I was greeted by smiling and helpful ladies from the reception, left my bag at storage room. My room was ready before check in time which was nice. I had nice poncha served by very nice older man at the bar, he looked after me during my stay. Food of good quality, big salad and dessert section but not as big of hot food. Due to small issue with serving planning on the Seafood Day the best quality salad disappeared within half an hour. I mentioned that to restaurant manager and on my last lunch before my flight I received complimentary grilled salmon with chips and salad, very tasty I need to say. I hope to see you in the near future, thanks again for the nice stay to all staff from Pestana Praia Formosa Waldemar

Nuria Saunders

We had a lovely week at this hotel as part of an EasyJet package. The staff are warm & friendly from Receptionists to Waiters to House Keeping. The place was spotless. The food was to my taste, lots of healthy options, fresh produce & handmade cakes! (What's not to like). Nice evening entertainment. Very relaxing. I can't praise this place enough, we were a bit apprehensive due to some negative reviews but don't understand them cos the hotel was busy the entire time. A good spot all round. I recommend them although they might not be 'luxurious' but if you prefer 'calming, relaxing, peaceful with lovely views' then this beats hands down the poshest of posh extravagant hotels in town.

Beverley Gouveia

Great place to stay. Food excellent, drinks such as Beer, wines and sangria are plentiful. In the evening its the same you get free sprits, but the house spirits are nit much to write about.The entertainment was 1st class and the shuttle bus into funchal was a game charger. We stayed in a deluxe room, it was okay but it wasn't very deluxe (sorry.

Susana C.C

Hello good mornig: This morning I tried to reserve a cure for me and my husband but before doing I had some doubts and I called to the Atlantic Cure center. I talked with Melani to Know something about the programs. The attention was horrible. No help, no empathy and no desire to work and help. Her Customer support is non-existent. Thank you,

Gianluca Bregoli

Amazing location and atmosphere ideal for those looking for a quiet and relaxing resort. Rooms are spacious and beautiful, overlooking the garden and the ocean. I didn't go for the Ayurveda food as it was not for me but I used to had dinner at sister hotel Galosol. Overall it was a very positive experience. The only downside is that service is not that of a 4-star hotel but I would say a 3-star hotel.

Kristin Steiner

Fantastic hotel with fantastic staff and great treatments and yoga lessons. Vegetarian food was excellent! Highly recommended!

Sonia Hendricks

I had a very interesting & lovely experience with - ayurveda - yoga - wellness - massage... Spend time with yourself, it's like medicine 💛

Chris SL

The rooms are clean and the entertainment is okay. But the breakfast, especially the coffee isn't good. Also it is a boutique hotel.

Neil McGonigle

This is a really clean manmade beach with lots of parking close by. The parking takes coins only and costs about 60 cent per hour. There are toilets and showers and also a little cafe restaurant for drinks and food. Very safe for children as there are no currents or big waves.

ChathuryaK

Best beach for me in Madeira. It's peaceful outside the city and not much crowd as we went on off season. Nearby u get loads of good restaurants to have meals. Sandy beach not deep and very much child friendly. Water was little cold some days but u can have a swim.

Humdinger Hay-k

This place is simply wonderful with a kids playground nearby and just in front there's a beach. The kids playground is very neat and play toys r well-maintained. It's free by the way to use the kids playground.

AJ Baxter

A nice sheltered from waves beach with a couple places for snacks on beach. Do not park across street above it as it's not public. They will ticket you

Debora Freitas

Fabulous beach. 2 sided beach to choose from. Plenty restaurants, cafés, hotels, parking and supermarket.