Francine Martineau

Bel Jou is a little gem. It is not too big and you get to know the staff and other guests.. The staff is friendly, helpful and attentive to our needs. They made our stay a memorable one. The staff is the hotel’s best asset! Great activities are planned every day at the hotel.

Judy Clercin

I arrived at Bel Jou on April 15th with my boyfriend to celebrate my birthday. Upon arrival we waited in the lobby to check in, we were presented welcome drinks. Everyone from the time that we got there to the time that we left were so friendly and accommodating. Would definitely recommend this place to other people. If you're looking for something quiet and peaceful this is definitely the place to be. Location wise there isn't a beach on or in close proximity to the property.

Endyia M

Overall experience wasn’t the best. We had to pay for bottled water and there were rarely towels available for the pool. There were multiple staff members with non-welcoming attitudes when asked for basic things and just made me feel unwelcomed or bothersome. Service from staff was noticed to be prompt for non-black customers and when addressed it was brushed off. The rooms are nice but outdated and not worth the nightly rate. There are many stairs also and no elevators so keep that in mind as well. The drinks were great most of the time and the food (buffet) overall was good. It’s not a place for entertainment if that’s was you’re looking for and the hotel appeals to the older crowd (50+) for sure. The hotel is pretty central for some excursions but a distance away to the local market/town. I was not happy about the customer service I received and after having brought it to the manager on duty AND GM attention, it was clear it was discussed in a non professional manner with the staff because of what we heard. A lot of things just weren’t handled appropriately or professionally in my opinion. The views are great though!

Ryan Moze

The staff were excellent. Everyone was friendly and extremely helpful. However, I think the rooms and facilities are probably a bit less updated and well appointed than I would expect for a four star property. Nonetheless, I would still recommend the hotel, especially if you are looking to be close to Casteries.

Kurt I

Where do I begin? The stay at Bel Jou was incredible. The setting is so beautiful and relaxing, with luscious gardens well tended by the groundskeepers, incredible sea views and overlooking Castries’ lights at night. Two key elements really make this hotel incredible. We had ‘partial sea view’ rooms, these were spacious and clean, although may benefit from an update soon. Both of these had two beds, large closets and nice bathrooms but the best part was watching the sunset from the terrace. The amenities at Bel Jou were partly what drew us to it, having the Veranda buffet restaurant overlooking the gardens, sea and Castries, the rooftop bar with even more views, the Hummingbird and la carte restaurant, two pool areas and more such as table tennis area. The amenities did not disappoint. The hillside location means you aren’t directly beachfront which is what I would normally look for, but there are plenty of free shuttles to the local beach (Vigie beach) which has free lounge chairs for the guests, beautiful stretch of sand, amenities such as washrooms and bars but best of all, it is not full of boats in front of the beach like you get at Anse Chastanet and Sugar Beach. The fact the hotel is on the hillside means you get the glorious views and a more relaxing experience overall. To add to this experience I had a 30 minute massage at the sugar cane spa on-site which I would highly recommend. The hotel is the smallest All-Inclusive on the island but it has to be one of the best because of its size. It is adults only but it is perfect for solo travellers, couples and adult families visiting. It does not have elevators/lifts so there are plenty of steps. The views are incredible, the rooms very comfortable, the amenities fantastic but what really made the experience so fantastic and forever memorable was the food/drinks and the team at the Bel Jou. The food prepared by head Chef Alvin and his team was consistently delicious, full of variety and flavour. They even use their own-grown items from the garden. The quality of the food was reflected across the Verandah buffet and the Hummingbird a-la-carte. We had the opportunity to meet Alvin during a Creole cooking masterclass and experience first hand his passion and talent for cooking. The best part about our stay at the Bel Jou? That has to be the team. I cannot name them all but genuinely every person at the hotel made us feel so welcome and so happy at every interaction from General Manager Dean La Force, Naila and team at the front desk and more. I celebrated my birthday at the a-la-carte Hummingbird restaurant and had a great time thanks to Kisha and Kasha. Vionce was so insightful and friendly at the rooftop bar. Tinika and team at Lulu’s Cabana took great care of us making drinks and desserts every day. At the Verandah buffet, all the chefs were incredibly talented, the servers Madrina, Natari, Sam, Shanel, Brendon, Kayah, Princess and the entire team made sure we always had a brilliant meal with a smile and island style. Jeffrey was excellent at the guest entertainment and provided us with opportunities such as listening to the best steelpan and drums on the island followed by a fire dance show on our BBQ night. This was our first time visiting St Lucia and I would love to visit again. When I do, I will be staying at the Bel Jou because there is nowhere else I would rather stay thanks to the incredible team working there.

Mary East, LPC

The island is gorgeous! The views at La Toc cannot be beat. It has a laid back atmosphere but also has fun games and gatherings. Our room was outdated but nice because of the awesome view. We had the Butler Villa with a private pool. Our Butlers Tarra and Jesse were great!

Matthew Ellis

Stayed at Regency La Toc from January 8-14 in the Butler Suite for our honeymoon. Beautiful views, great quality food and drinks. The restaurant staff was friendly and the three Butlers we had were amazing where service was impeccable. One major issue as to why my review is so low. To make a long story short, housekeeping stole $200 directly from my wallet (on two separate occasions within a two hour period) while my wife and I were on the outside balcony relaxing. This issue was reported to management where an “investigation” was said to take place with security. We were not advised of any final findings before we left and the resort did credit us $200 as a resort credit only 36 hours before departure. Management affirmed us we can use that $200 credit as a tip for the butlers and when it was time to check out, we were told that was not so. The $200 credit was then written down as “unused”, adding further insult to injury. Being part of a large, well known and accredited all inclusive resort franchise, I expected much more to please the customer. If I could give management zero stars for La Toc, I would. I’d be lying if all this didn’t take away from our honeymoon.

Michele Wilson

Though we had a nice time here with friends, we were a bit underwhelmed with this resort. It is an older property and could use some sprucing up. Not 5 star in our opinion. The beach was nice but not spectacular. The main pool was nice but the lounge chairs definitely need to be cleaned or replaced. Staff and service was great! Food was good at the restaurants but not at the daily breakfast and lunch buffets, everything was cold. Limited entertainment, no "shows". It takes over an hour and 15 minutes to get to and from the resort, a windy, mountainous, treacherous ride! No nice scenery either. All excursions required another not short bus ride, including going to the other 2 Sandals resorts on the island. No business center to print boarding passes and concierge wouldn't do it for us either. Nothing was "bad", but all in all, this was a very expensive vacation and not worth the cost. We will not visit St. Lucia again and will only consider a Sandals resort at another location if it is a new property.

Steven & Jane Taumoepeau

We had a wonderful stay at the Hotel Sandals Regency La Toc for our 25th anniversary. The staff were very friendly and helpful, especially Charles. He went out of his way for us. He was exceptional. The room was spacious and clean, and the bed was very comfortable. The food was good, with a wide variety of options to choose from. The location of the hotel was beautiful and serene. I would definitely recommend this hotel to anyone looking for a great place to stay.

Kim Time

Excellent experience with Sandals! Customer service was A+, every employee you encounter will go above and beyond to ensure you have an excellent experience. Extra bonus is being able to visit the other two resorts using the shuttle.

Emma D

Wonderful little spot for a honeymoon or romantic vacation. We loved halcyon for the second half of our honeymoon and the staff is very attentive. We got massages from Celine and Vanessa and they were very relaxing and just what we needed to end the vacation. I will say that the resort is pretty close to that highway and it does add the occasional loud noise that can be disruptive to some. Loved it here and would love to return otherwise

Mark Hyne

We booked this holiday to mark a special Birthday for us both, so it was far away and above anything that we had booked before. We were a little nervous of what it would be like, how would other people be, our first long haul etc etc, but we could not have been happier! The staff right from when we arrived until we left were just amazing. So friendly, so helpful, and make you feel part of a large family. I didn't feel like there was any difference between if you were a couple who can go here twice a year to a couple who had to save 3 years to come here. The other guests were lovely too, we met quite a few people and it was great to learn about other people as well as take a drink with them. We went to all 3 resorts, and I think each one has a different vibe that will suit different peoples needs. We wanted a quite, relaxing time and the Halcyon hit that nail firmly on the head. The grounds are so gorgeous, the beach is metres away from most rooms, I'm fussy with food, but I was able to stuff myself stupid everyday!! By the end of any holiday, I am always ready to come home, this time I wish I had booked the extra few days as we were there for 10 days. I've done nothing since I've been back other than work out ways I can get back there for another holiday. If you are deliberating if you've never been here before, I can virtually promise you, its almost impossible for it to not live up to, or exceed your expectations.

Jacqui Sanford

An outstanding an exceptional vacation destination! Thank you to all the hard working staff for their friendly and attentive ways which made us feel welcomed and pampered. You made our 30th wedding anniversary truly magical and special. I would like to especially thank Josie who walked the beach endlessly to make sure we had drinks and snacks as we enjoyed the beauty of the Caribbean Ocean. On word of caution, be aware of the sales people who walk the beach. They are friendly, but can be persistent in trying to sell their products. I realize Sandals has no control over this, but it can be off putting.

Cheryl

We had an amazing time at Halcyon Beach. The grounds are beautiful with flowers blooming at every turn. The staff at Halcyon are incredibly helpful and went above and beyond to ensure we had everything we needed and had an amazing stay. Our room was a bit dated and damp, but we still enjoyed ourselves. I loved the Paradise and Lagoon pools but also had a great time swimming at the beach. We especially enjoyed spending a day at the Grande where we opted to rent a beach front cabana. We also had a great time snorkeling with Sandals and on the catamaran sunset cruise. It was an amazing vacation.

Megan Glenn

The grounds of Halcyon Beach are absolutely stunning! They take such great care of the gardens and it smells magnificent. I stayed in the newly built beachfront Jolie rooms and they are gorgeous. I can't wait to go back!

Olivia Green Weymouth

We absolutely LOVED our stay at East Winds. The resort is gorgeous, rooms are lovely, food/drinks were great, and staff goes beyond to make you feel welcome and ensure you have everything you need (and more). This is so much better than a 'big resort' experience that can feel crowded and less personal. Shoutout to Devon who took us out on a hobie cat for an awesome sail when we were a bit nervous about the winds. Other guests staying here were really lovely as well - we got the peace, quiet, and R&R we were seeking in beautiful St. Lucia! We will be back to East Winds!

Andrew Elder

Fantastic time spending 10 days here with my wife in our 30s. It was my first time but my wife has been many times in her life. Special shout-outs to: Titus, Windel, Sylwia, Septima, Selma, Angel, Linton, Harry and many more I'm missing here! They made it an especially nice time. Resort: Small with

Kay Swanson

I had a 2 night stay at this lovely hotel and it was absouleltly wonderful...it felt like home....from the warm welcome at reception to the friendly restaurant and bar staff and even our room attendant petrica who did a wonderful job...it was very peaceful and relaxing and we will definitely return.....a home away from home.....

Grace Fazia

Can’t put into words how wonderful this resort is! It’s quaint and stunningly beautiful; private and peaceful; the staff are all so kind; and food is absolutely amazing. They even decorated a private gazebo on my birthday for a special dinner. They don’t miss a single detail! We met many other guests as well who had stayed at East Winds 3+ times before, which is a testament to how special this resort is. My boyfriend and I absolutely plan on returning! Miss it already.

Janette Reid

Lovely setting all around the grounds with the chalets well set out, could be a bit of a problem if you have walking difficulties as some of the accommodation is up step paths but they have some in the flat. The food could do with being improved as it was quite poor some meals especially if it involved meat (poor cuts) Nice down at the beach, lots of beds, all with shade, sand was good, but when getting out of sea as it was a fairly step bank to get out. All staff were great, we did have a bit of a problem with 2 which was brought to the manager attention. All in, we had a good time at East Winds.