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Mexico Holidays Special Offers
Take a look at our latest Mexico holiday deals, with exclusive packages, big savings, upgrades and more. Book today for the best choice and secure your dream Mexico holiday for less.
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Up to 65% Off, Free Room Upgrade to a Grand Sunset View and Kids Stay Free *
3.6
Google reviews (23070)
Mexico Holidays Special Offers
Prices from
£959
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Looking out across the glistening turquoise waters of the Caribbean Sea, the incredible Grand Oasis Cancun is an ideal choice for a sensational all-inclusive Mexico beach holiday. With sun, sea and sand on tap, activities galore and Las Vegas-style...
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Up to 65% Off, Free Room Upgrade to a Grand Sunset View and Kids Stay Free *
Up to 65% Off, Free Room Upgrade to a Grand Sunset View and Kids Stay Free *
*Up to 65% Off, Free Room Upgrade from Grand Standard to Grand Sunset View & Kids Stay Free when travelling between 18/09/2025 - 23/12/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
*Up to 65% Off, Free Room Upgrade from Grand Standard to Grand Sunset View & Kids Stay Free when travelling between 18/09/2025 - 23/12/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
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3.6
Google reviews (23070)
Elizabeth
I am truly baffled how the Grand Oasis can purport to be a 5-star resort. In fact, I think a 2-3-star rating would be generous. The check-in process was chaotic followed by a very long trek to the room, which necessitated carrying luggage up and down small flights of stairs due to there being no ramps in certain areas. There were two tiny, decrepit elevators for the entire hotel. Wait time for the elevator could be up to 20 minutes. The room was fine – appeared clean, toiletries in the bathroom, but fridge was not stocked well (two bottles of water, two diet cokes and a bottle of beer – random). The sliding glass door would not open so unable to use the balcony. Housekeeping was bad – room not cleaned very well, if at all, fridge not restocked. In fact, I had to go on a mission in search of diet coke. Admitting defeat, I finally walked across the street to the Pharmacia and bought some. Most disappointing, the food was bad – options and quality – however, the service was attentive and the staff very friendly. The coffee/ice cream shop was the star of the show – very good lattes. In fact, I pretty much lived off lattes and ice cream the entire week I was there. One night I did attempt to dine at one of the restaurants (Mexican) hoping it would be better; however, after sitting there for 30 minutes being completely ignored, I left and headed to the trusty coffee shop for a latte and ice cream. The pool area was nice, but very crowded without enough loungers. Bottom-line, I was actually happy to checkout and leave at the end of the week and would highly recommend you take a hard pass on this one, regardless of perceived monetary value – not worth it.
Mayra De La Cruz
My stay at Grand Oasis Cancun was, without exaggeration, one of the most disappointing travel experiences I’ve ever had. From the moment I arrived, it was clear that this property is not maintained to the standards you would expect from a resort of its size or price. The room was dirty not just overlooked, but neglected with visible signs of poor cleaning and little attention to detail. Public areas weren’t much better, with trash left around and facilities that looked tired and uncared for.
But the worst part of the entire experience was the attitude of the staff. Throughout my stay, I was met with rudeness, unhelpfulness, and in several situations, outright disrespect. At times it felt as though guests were treated as a burden rather than valued customers. Basic courtesy and professionalism the bare minimum in the hospitality industry were completely absent.
What makes this even more disappointing is that a trip to Cancun should be enjoyable and memorable, but instead, this hotel left me frustrated and counting the days until I could leave. For a property that markets itself as a resort destination, the reality couldn’t be further from the glossy images and promises on its website.
I would never return to Grand Oasis Cancun and I strongly advise anyone considering it to look elsewhere. There are many hotels in the area that understand the meaning of service, cleanliness, and respect three things this place clearly does not. Your vacation time and money are far too valuable to waste on an experience as disappointing and disrespectful as this one.
Jen Mont
My stay at Grand Oasis Cancun was, without question, one of the most disappointing vacations I’ve ever had. From the moment I arrived, it was clear that this resort operates far below the standards it advertises. The property is poorly maintained, the rooms are unclean, and there’s an overall sense of neglect everywhere you go. My room had visible dirt and dust, the bathroom wasn’t properly cleaned, and even the common areas looked worn out and uncared for.
Unfortunately, the poor maintenance wasnt the only part of the problem. The staff’s attitude made the experience even worse. During my stay, I encountered multiple employees who were rude, dismissive, and completely uninterested in helping guests. It often felt like customer service simply didn’t exist here there was no warmth, no professionalism, and no effort to make guests feel welcome.
To make matters worse, the resort was constantly overcrowded. Lines for check-in, restaurants, and bars were unbearably long, and despite being an “all-inclusive” property, the drink service was restricted and frustratingly slow. I visited in October—well outside of peak season—yet it still felt chaotic and poorly managed.
What should have been a relaxing getaway turned into a stressful, disappointing ordeal. Cancun is a beautiful destination with many great resorts, but Grand Oasis Cancun is not one of them. It fails completely in areas that should be basic: cleanliness, hospitality, and organization.
I would never stay here again, and I strongly urge anyone considering this hotel to look elsewhere. There are far better options in Cancun where guests are treated with respect and the property actually delivers on its promises. Don’t make the same mistake I did—your time and money deserve better.
Lan C
WARNING: COCKROACHES AND FOOD POISONING
If I could rate lower than 1 star I would. This hotel deserves zero stars. Honestly, I cannot believe any review giving this place more than one star. It’s hard not to suspect those are written by paid staff or bots because this experience is so shockingly bad.
We’ve been at the Grand Oasis Hotel in Cancun for 4/7 days, and this has been one of the worst travel experiences I’ve ever had. The food is inedible, the drinks are like watered down juice, and getting water is a constant struggle. Water for the room is hard to get, the concierge acts like you’re asking for water from his personal collection, even though there are clearly mountains of cases stored downstairs.
The staff are unhelpful and often outright rude (aside from the hippie chic bartenders and Aristarco who were amazingly helpful and kind).
The rooms are dirty, towels and basic amenities are missing, and we even found COCKROACHES in our room. We called the concierge about the issue and waited 45 minutes for a callback. This completely ruined our evening and dinner plans.
This was my first all-inclusive experience, and it has completely destroyed any desire to return, not just to this hotel but possibly to any all-inclusive in the future.
Carmen Partida
Room flooded 3 days in a row from rain. It took a lot to convince the staff change our room.
Food was very limited when we booked through interval, using our time share credits.
All pools were really, really loud, as well as the adults only area (dj, foam party)... I'm generally ok with an active pool scene, but this was more than necessary and there were no other options.
Other staff was nice. Front desk staff was nice but looked confused that we're were asking to change rooms since the room had been dried.... ( it rained/flooded daily).
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Up to 64% Off, Free Room Upgrade to a Superior and Kids Stay Free *
4.1
Google reviews (13481)
Mexico Holidays Special Offers
Prices from
£969
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Immerse yourself in the tropical splendour of Cancun with an irresistible all-inclusive Mexico holiday at the sun-kissed Grand Oasis Palm. Sitting in a splendid location beside soft white sands and the pristine waters of the Caribbean Sea, this sublime...
Special Offer Details
Up to 64% Off, Free Room Upgrade to a Superior and Kids Stay Free *
Up to 64% Off, Free Room Upgrade to a Superior and Kids Stay Free *
*Up to 64% Off, Free Room Upgrade from Standard to Superior & Kids Stay Free when travelling between 08/09/2025 - 23/12/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
*Up to 64% Off, Free Room Upgrade from Standard to Superior & Kids Stay Free when travelling between 08/09/2025 - 23/12/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
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4.1
Google reviews (13481)
Ivy R
Spent 5 days and I wish I never did. We came with a party of 7 and could not get any accommodations for any restaurant to sit together. The food was mediocre at best and when I say that I am being kind. The staff was so rude unless you tipped them but they didnt give us a reason to tip them. The only people that were nice were the ladies and gentleman at check in. The bartender Alfonso and one more at the sports bar. I have been to several all inclusive resorts and this is by far the worst one. The rooms were ok I had a nice size room with a balcony. I had no hot water in the shower but I never asked them to fix it so I can’t say if they would have. The hotel itself needs work the elevators were taking turns breaking down. The hallways sports bar and elevator were ridiculously HOT. None of the restaurants offered bottled water and i definitely suffered from it. I was sick for 3days living off Imodium and pepto. If you want to stay up past 10pm good luck only 2 bars are open and the drinks were terrible. I can just go on and on about this place. Don’t waste your money.
Kelley Escalera
I wish I could give a 0 star.
We checked out after 4 hours. Would have been two if we didn't have to argue with the staff on the phone and in person. The staff here is not nice at all. The resort is falling apart. The food is horrible. They wouldn't even give us a check out bill how do we know they will not add extra costs? Isn't every hotel supposed to check you out?
Twin On Deck
Firstly we asked for a room with double beds, they took the beds and push them together to make one bed 🤬. There is no microwave in the whole hotel. They have ice buckets in the room but there are no ice machines in the hotel, you have to go to the bar and get ice. The blankets are as thin as the sheets. The food at most of the restaurants were awful. Not to mention a lot of them had a “you have to make reservations before 5pm if you want to eat there that day “ but the app wouldn’t let you do it. The buffet restaurant had a roach crawling out the soda machine. The burgers were even horrible. The pool is barely safe to swim in. One kid almost drowned while we were there. Shout out to the lifeguard for saving him. It was a horrible hotel experience. The worst I’ve ever experienced. The saving grace is that the bar tenders were very kind and so is the house keeping. And the performances were cool. But no real night life activity.
Rebekah Lilly
10/10 absolutely amazing
The customer service is incredible. Every little thing we needed was taken care of. The rooms were very clean and very nice. Again I cannot rave about the service enough. They were kind and helpful
The hair dryer in our room went on the fritz, I mentioned it to the front desk and it was replaced within minutes.
The food is amazing, the views are amazing.
Every day there is very cool entertainment at the pool. From acrobatics to live music
Could not have had a better experience
We are very happy to have picked this place for our honeymoon
Bryanna Brown
If you stay here and do not stay in the pyramid, the rooms are stained and not as good. The pool in the main area with the children and pool bar is pretty gross. If you spend time on the resort in other areas it's nicer. When we went to one of the buffets they did not have a few things like butter for the bread. The resort overall is better nice. If you stay in the pyramid you have access to the entire resort. If you stay in the side building you do not and it affects the quality of your stay.
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Up to 10% Off
Mexico Holidays Special Offers
Prices from
£999
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Welcome to the exotic and enchanting Grand Palladium Colonial Resort & Spa in the heart of Riviera Maya, Mexico. This vibrant all-inclusive resort is nestled amidst lush tropical flora and fauna, with stunning beaches and breath taking crystal-clear...
Special Offer Details
Up to 10% Off
Up to 10% Off
Up to 10% Off when booking before 31/01/2026 & travelling between 01/05/2026 - 31/10/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 10% Off when booking before 31/01/2026 & travelling between 01/05/2026 - 31/10/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 15% Off
4.5
Google reviews (10220)
Mexico Holidays Special Offers
Prices from
£1009
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Discover the best of 5-star luxury living at Grand Sunset Princess All Suites Resort and Spa on the golden sands of Playa del Carmen. Brimming with fabulous facilities designed to accommodate either a day of relaxation or a heart-pumping sports session...
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Up to 15% Off
Up to 15% Off
Up to 15% Off when travelling between 23/12/2025 - 31/03/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 15% Off when travelling between 23/12/2025 - 31/03/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 22% Off
Up to 22% Off when travelling between 01/11/2025 - 22/12/2025.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 22% Off when travelling between 01/11/2025 - 22/12/2025.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
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4.5
Google reviews (10220)
Dean Chan
I have a great time with Jose Alfredo Alvarez. He is very friendly and knowledgeable. He is very skillful in tennis and always very accommodating and helpful in showing me how to play tennis. Thank you Alfredo for a wonderful time and hope to see you again soon.
Sony Khosa
incredibly frustrated with my experience at this resort. I was promised a refund after checking out early, but despite multiple follow-ups, I never received it. What’s worse is that every time I contacted them, I was ignored and not responded to.
It’s extremely disappointing to be told one thing and have the resort go back on their word. I planned my trip in good faith, they agreed to a refund, so why not follow through?
This kind of behavior feels dishonest and unprofessional. I expected better from a resort that claims to offer high-end service. Sadly, it seems they’re more interested in keeping your money than keeping their promises.
I won’t be staying here again and strongly caution others to get everything in writing — or better yet, book somewhere with integrity.
edit:
I contacted the resort regarding a follow-up matter they had responded to once(on this review only), but I haven’t heard anything since. I’ve reached out multiple times with no reply.
Danat Tekie
We had a morning group tennis beginners class with Jose Alfredo Alvarez that was great. It was our first time, and he did a great job teaching us all the basics with patience. It was so much fun and he is an really good teacher. He started on time and let everyone have the equal amount of time from teaching us basics to playing full games.
Clenize Amaral
Pedro Adrian and Samuel were the best servers at the Mama Mia restaurant. They are amazing and their service was the greatest we had during our vacation!
Thanks Pedro Adrian and Samuel
Allana Galbraith
Jose Alfredo Alvarez was an amazing tennis teacher to me and my partner, he was very attentive and supportive and made it easy for us to understand as we have never played before. Would recommend him 100%
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Up to 67% Off and Free Room Upgrade to a Sens Master Suite *
4.1
Google reviews (3877)
Mexico Holidays Special Offers
Prices from
£1019
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Discover relaxation or excitement on the shores of Mexico at The Sens Cancun, a lively all-inclusive resort offering both family fun and moments of pure bliss in adults-only areas. A superb infinity pool overlooking the sea is a great place to...
Special Offer Details
Up to 67% Off and Free Room Upgrade to a Sens Master Suite *
Up to 67% Off and Free Room Upgrade to a Sens Master Suite *
*Up to 67% Off & Free Room Upgrade when travelling between 18/09/2025 - 23/12/2026.
Sens Standard to Sens Superior
Sens Jnr Suite to Sens Master Suite
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
*Up to 67% Off & Free Room Upgrade when travelling between 18/09/2025 - 23/12/2026.
Sens Standard to Sens Superior
Sens Jnr Suite to Sens Master Suite
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
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4.1
Google reviews (3877)
chris S.
Great Family Stay in Cancun – A Few Bumps, but Worth It!
Spent 5 days at the Seams Hotel in Cancun with the familia, and overall it was a good experience. The location is a major plus—just a short walk to the bus stops, which made it super easy to get around without needing a car. The beaches nearby? Absolutely beautiful—clear water, soft sand, postcard-worthy views.
The hotel itself was clean and welcoming. Staff were friendly and helpful throughout our stay. The food had decent variety, though I did get some indigestion from a couple of dishes—nothing major, but worth noting if you’ve got a sensitive stomach. Still, the family found something to enjoy at each meal, so no one went hungry.
All in all, it was a relaxing and enjoyable stay. Not 5-star luxury, but solid and family-friendly. Would consider staying again, especially for the beach access and convenience.
Adisa V
This was a second time staying at this resort and we enjoyed every second of it! We had a fast- VIP check-in experience. Great and prompt service; staff is friendly and courteous. Beautiful amenities, amazing views, and great room services on daily basis. Many great restaurants to choose from, offering delicious specialties! Our favorite was The White Box, although the coffee place was also delightful. Resort is well kept, and we have seen many improvements since the last time we stayed here seven years ago! Entertainment was ok, Our kids enjoyed a supervised kids club, with many kids activities, and opportunity for parents to relax and enjoy adults-only amenities. The only downside was the beach area; overcrowded and lacks lounges and chairs. Rooms could also use some updates, especially pillows and showers in the bathroom.
Overall our stay was amazing!
Karen Beattie
This is not 5* hotel!! More like a 3 star.
Room wasn’t clean. Scum marks in bathroom and condensation all over patio doors.
Main buffet restaurant was same everyday and meals were only warm and not kept hot.
Pool and beach area were ok but sun beds were few and far between.
I would not come back to this hotel again. Look elsewhere if you’re thinking of booking.
Melanie Maulini
Disappointed with the Experience – Not Worth the Hype
We stayed at The Sens Hotel in Cancun for just one night—thankfully by choice—to get a feel for the place before committing to a longer stay. I’m glad we did, because it fell far short of expectations.
To start with the positives: the hotel is very clean. However, that’s where the good experience ends.
The food was honestly terrible, especially at the buffet. Bland, poorly prepared, and lacking any real flavor. A simple Alfredo pasta, for instance, tasted more like flour and was extremely watery. The restaurant food from The Sens was a bit better, but the food from the Oasis side was truly disappointing.
Their reservation system for dinner was a mess. You’re required to book through an app, but every time we tried, it showed no availability. When we followed staff advice to just show up, we were still turned away—even though there were plenty of empty tables visible. Very frustrating and poorly managed.
The beach was another big downside. While it’s nice to have beach access, it’s located right next to the entrance of a marina, so there are boats constantly coming and going. Not only does it make swimming unpleasant, but there was also a noticeable bad smell in the area, which took away from any chance of enjoying the beachfront.
If The Sens Hotel is trying to position itself as a top-tier all-inclusive resort, it has a long way to go. The overall atmosphere wasn’t for us, and I wouldn’t recommend it for couples or even a family looking for a relaxing, high-quality vacation.
Manuel Toledo
My stay at Hotel Sens was a complete disappointment, especially for families with children. Despite being advertised as family-friendly, the hotel was overcrowded, with a packed pool that was unusable. By 5 PM, intoxicated guests created an unsafe, party-like atmosphere—hardly suitable for kids. The all-inclusive dining was a nightmare: long queues, no available restaurant reservations, and we were forced to pay 1800 pesos for a seafood grill just to eat. The rooms were unclean, with sticky beds, adding to the discomfort. We left after one night. This hotel does not deliver on its promises, and I strongly advise families to look elsewhere. Management needs to address these issues and stop misleading guests about the family-friendly experience.
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Up to 30% Off
Mexico Holidays Special Offers
Prices from
£1029
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Bask in glorious tropical sunshine during a lavish Mexico holiday at the chic Oleo Cancun Playa Boutique Resort. Here you’ll discover a splendid all-inclusive sanctuary beside powdery white sands and the turquoise waters of the Caribbean Sea. Spend...
Special Offer Details
Up to 30% Off
Up to 30% Off
Up to 30% Off when travelling between 01/10/2025 - 31/10/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 30% Off when travelling between 01/10/2025 - 31/10/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Free Room Upgrade to a Master Suite *
3.9
Google reviews (6730)
Mexico Holidays Special Offers
Prices from
£1049
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Be swept away by the stunning tropical beauty, colourful scenery and laid-back atmosphere of Mexico with a stay at The Pyramid Cancun. Sitting in a sensational location beside powdery white sands and the pristine waters of the Caribbean Sea, this...
Special Offer Details
Free Room Upgrade to a Master Suite *
Free Room Upgrade to a Master Suite *
*Room Upgrade between dates: 18/09/2025 - 23/12/2026
Pyramid Standard to Ocean Front
Pyramid Junior Suite to Master Suite
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
*Room Upgrade between dates: 18/09/2025 - 23/12/2026
Pyramid Standard to Ocean Front
Pyramid Junior Suite to Master Suite
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
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3.9
Google reviews (6730)
Fleur Schutte
We booked this hotel for three nights to finish our trip in Mexico. Let’s start with the rooms: in terms of size and layout they were fine, but unfortunately they had a really unpleasant smell. It honestly smelled like sweat, and even after mentioning it, nothing improved. To make it stranger, when we arrived there was still a pot of paint left in the room — not exactly what you expect when checking into a hotel.
As for the food, my experience was very mixed. I became VERY sick after eating the pizza, which was extremely disappointing (whole evening away…). The general buffet and snacks available throughout the day felt poor in quality. On the other hand, the à la carte restaurants that you can book (with the higher wristbands, which we had) were excellent — great food and service.
The location itself was beautiful, and we did enjoy that part. The shows were entertaining enough, though not particularly impressive.
What left us quite frustrated was at the end of our stay. We had arranged a timeslot to use a room for freshening up before departure, but when the time came, the room was suddenly “no longer available.” It felt like very poor service, especially after having that agreement confirmed earlier. We left feeling irritated, which is not how you want to end a holiday. We could “get” points…. Well no THANKS!
Additionally, we were approached for what was pitched as a short sales talk. Instead, it dragged on for nearly three hours. We gave this as feedback as well, because it left us with a very uncomfortable feeling. Promises and options kept changing, and both my partner and I felt misled by the whole experience.
All in all, while there were some highlights — like the à la carte dining and the location — I believe there are better all-inclusive options available than this one.
Midhun Ajayakumar
Stay at The Pyramid Cancun was absolutely unforgettable! From the moment we arrived, the staff greeted us with warmth and hospitality. The rooms were spacious, modern, and offered breathtaking ocean views. The resort has endless dining options — every meal was delicious, but the specialty restaurants truly felt like fine dining.
The entertainment was world-class, with exciting shows, live music, and a vibrant nightlife atmosphere that made every evening feel special. The pools and beach were always clean and inviting, with plenty of space to relax.
What impressed me most was the service — every staff member went above and beyond to make sure we had the best experience possible. I highly recommend The Pyramid Cancun to anyone looking for luxury, fun, and relaxation all in one place. Can’t wait to come back!
Mathias Baudelet
Don’t do it… just don’t. Spend a little more and go somewhere else—your experience and your vacation deserve better. This was the worst food I’ve ever had in a hotel, the facilities are old, and the beach experience is absolutely horrible. I can’t emphasize this enough. We ended up checking out 5 days before our scheduled departure, even though we had already paid for the whole stay. Complete waste of money. We went to another hotel, Majestic Elegance, and it turned out to be one of the best hotels and best experiences of my life. Amazing food, out of this world customer service and great perfect beach experience. They saved our vacations.
kevin cook
Hey! I just wanted to recommend this resort for your next vacation. It’s an excellent choice that offers something for everyone in the family. There’s plenty of entertainment for both adults and kids, so no one will be bored. Plus, the dining options are abundant and delicious, and the property itself is beautiful and well-maintained. The only minor downside is that some of the rooms are a bit dated and could use a few upgrades, but overall, it’s totally worth it. You’ll have an amazing time!
MIKHEILI BUTCHVELASHVILI
We stayed at The Pyramid at Grand Oasis in Cancun with our family, and it was truly an unforgettable experience! The hotel was spotless and beautifully maintained, with a spacious, comfortable room and an amazing view. The staff were always welcoming, friendly, and ready to help with anything we needed.
The food and restaurant selection were excellent — delicious and varied enough for everyone to find something they loved. The beach area was stunning and well-kept, and the pools were clean and perfect for both kids and adults.
Our children loved the entertainment and activities, while we enjoyed relaxing and soaking up the beautiful surroundings. Highly recommended for both family vacations and romantic getaways. 💙
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Up to 24% Off
4.2
Google reviews (3991)
Mexico Holidays Special Offers
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£1059
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Jet off for a feast of fun, leisure and entertainment at the Platinum Yucatan Princess Hotel, a magnificent 5-star adults-only getaway in Playa del Carmen in the sun-kissed Mexican Riviera Maya. This all-inclusive beachfront escape is ideal for...
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Up to 24% Off
Up to 24% Off
Up to 24% Off when travelling between 01/11/2025 - 22/12/2025.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 24% Off when travelling between 01/11/2025 - 22/12/2025.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 20% Off
Up to 20% Off when travelling between 16/09/2025 - 31/10/2025.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 20% Off when travelling between 16/09/2025 - 31/10/2025.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 13% Off
Up to 13% Off when travelling between 23/12/2025 - 31/03/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 13% Off when travelling between 23/12/2025 - 31/03/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
More offers may be available, please search your preferred dates for the latest offers
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4.2
Google reviews (3991)
Lilian Chow
Our overall experience was excellent! There was only 2 issues during our stay: 1. Some much mosquitoes, I got bitten at least 20times, even inside the restaurants.. the hotel should have better pest control. 2. No hot water whenever I want to shower, I understand there are rush hours like when everyone is back from the pool and needed a shower, but there are days I woke in the morning wanting to get shower at 7-8am and there's no hot water! Other than that everything was perfect! The food was amazing! Many drink options, some reviews says it's water down but I think it's just perfect for me. The staffs was friendly, room was clean.
Anthony Gilbert
My partner and I recently stayed at Platinum Princess Yucatán and had an amazing time! The staff were all incredibly friendly and couldn’t do enough for you — always with a huge smile.
Room - we had a swim-up room in Block 1, which is the quieter area of the resort — perfect for us, as the main pool could get a bit lively at times but it never affected our stay. The room was spotlessly clean and serviced daily, with the minibar replenished each time. The only minor downside was that the air conditioning was a little noisy and didn’t cool the room below 24°C even when left on constantly, though it wasn’t a major issue. It would also be nice if the swim-up rooms had the same loungers as those at the main pool — the hard plastic ones provided aren’t as comfortable or suitable for lying face down.
Restaurants - there are four à la carte restaurants at the Yucatán section of the resort — Italian, Steak Grill, Asian, and International Gourmet — and no reservations are needed. Each one is nicely themed, the food was lovely, and the staff were super friendly. Note that shorts and swimwear aren’t allowed in the à la carte restaurants.
The buffet offers a huge selection of high-quality food, and drinks are served at your table. Bryan, one of the waiters, was absolutely brilliant — hilarious, energetic, and made every visit to the buffet so much fun!
You can also dine at the restaurants in the neighbouring sister hotels, but those need to be booked two days in advance and are family-friendly (which can change the vibe a bit).
Pools and Drinks - there’s an excellent poolside drink service — staff come around to take orders and bring drinks straight to you, saving a trip to the bar. Deysi in particular was fantastic, always attentive and often bringing us refills before we even asked — top-notch service!
The only negative interaction we had was with one staff member, Elisa at the beach bar, who was unexpectedly rude when we asked if it was open. She replied, “Use your eyes, does it look open?” — quite shocking, really. Hopefully, she was just having an off day!
Spa - we both had deep tissue massages, which were excellent, and then used the spa facilities afterward. While it’s not the most elaborate spa, it was still very enjoyable, with a hydrotherapy pool, outdoor loungers, a sauna, and a steam room.
Overall, we had an amazing time and are already planning to return. The friendliness and positivity of the staff made the whole experience extra special. Highly recommended!
Tom Tom
Had a really great time at this hotel. Wa initially worried the renovation of the sister hotel might make it extra busy or noisy but it was really peaceful and we never had to wait for a table. The room was massive and the all inclusive drinks did go to my head. It was worth paying the extra. All the staff (apart from one) were really helpful and attentive. Would definitely return.
Esmeralda Vasquez
Staff was remarkable!! Made you feel safe and comfortable! Stayed here for a week, Would definitely recommend, property was beautiful relaxing, enjoyed the food and the shows! Dancers did a remarkable show every night, thankyou to all the hard working employees Our waitress Janet such a beautiful person inside and out! Our BIGGEST THANK YOU and shout out is to the Bellhop Enrique!! Honestly the most down to earth guy very respectful and really looking out for us to have the best time possible! He took very good care of us and made sure we had anything we needed upon request! He is an outstanding host and Bellhop! Definitely deserves a raise
Donta Whitsett
Good afternoon, i really enjoy staying at this result, i been here about 4 times and 1 of the times was for me and my wife honeymoon. I really enjoy the involved activities, the setting, the staff is amazing. and been here 3 times for my bday and going again this year dec 4th - dec 7th..im newly divorce now so this will be the second year i will be there by myself. I wish they had a program for the customers who comes there often
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Up to 62% Off
4.6
Google reviews (1926)
Mexico Holidays Special Offers
Prices from
£1139
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Incredible food, endless entertainment, and comfortable accommodation is all ready and waiting for you at the 5-star Margaritaville Island Reserve Riviera Maya, a superb all-inclusive resort located on the sun-drenched shores of Mexico. Guests have...
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Up to 62% Off
Up to 62% Off
Up to 62% Off when travelling between 01/10/2025 - 02/01/2028.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 62% Off when travelling between 01/10/2025 - 02/01/2028.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
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4.6
Google reviews (1926)
Leslie B
The resort is clean and beautiful. Staff is wonderful. Erick at the chilll out bar was outstanding! Great service.
Only negative is that I didn’t know they do not have a beach ! It was washed away in a hurricane a year ago.
Don’t get a room beside or under the gym on the 5th floor, it is noisy…. Esp if people work out at 5-6am you can hear weights slamming down.
Overall a great vacation.
Erin Kilraine
Me and my boyfriend just went here for five nights. The rooms were great and huge. The food was really good. The steakhouse extra cost steak was also good. The pizza at the Italian restaurant was a hit and the coffee was really unbelievable. The staff were all super nice and appreciative of any tips you gave them From someone who has stated high-end resorts. This resort is worth every penny compared to some of the higher end places that charge more, we will definitely be back and I highly recommend.
J.M. Bock
JWB Steakhouse is absolutely delicious! (Don’t listen to any negative jerks). We have been to numerous all inclusives and this has been the best food! No need to upgrade your steak, unless you want dry aged or a special cut. Ask servers for recommendations — everything is good, but they will let you know what’s best that day!
Mia Gibson
We’ve traveled to numerous states to experience the Margaritaville Resorts and absolutely loved Island Reserve! Service was amazing, especially by Erick at the Boathouse. Even when he was not our waiter, he went out of his way to say hi to our family everyday. Even giving out high-fives, fist bumps, or escorting us to our table. He’s truly amazing! We also loved Gabriel from Frank and Lola’s! He was always saying hi and making sure our dining experience was top notch! And huge shoutout to Christian at the SOS pool bar! My drinks were never empty and he always provided the best recommendations! Overall, we loved our week long vacation and can’t wait to return!
Jetsetglow5
From start to finish, this resort exceeded every expectation. If you’re looking for a place where you can fully relax, eat like royalty, and be treated like a VIP — this is it.
The food options were outstanding. With multiple restaurants to choose from, each offering something different — from fine dining to beachside bites — we never got bored. Every meal was fresh, flavorful, and beautifully presented.
The spa services were a dream — peaceful, professional, and exactly what you’d hope for in a luxury resort. And yes, I absolutely lived at the swim-up bar… cocktails in the pool? Say less.
Room service was fast and consistently excellent (breakfast in bed every day? Yes, please). The housekeeping staff deserves a shout-out, too — our room was always spotless and refreshed like magic.
But what really sets this resort apart is the customer service. Every single staff member went above and beyond to make sure we were happy. Friendly smiles, genuine conversations, and attention to detail made us feel truly welcomed and cared for.
CASH TIPS PLEASE 💕
If you’re on the fence about booking — just do it. You won’t regret a single moment.
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Up to 62% Off and $555 Resort Credit*
4.7
Google reviews (3075)
Mexico Holidays Special Offers
Prices from
£1169
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Immerse yourself in a world of luxury, style and sophistication at The Five Oceanfront. This magnificent 5-star getaway offers a prime beachfront location in the charming Mexican resort of Puerto Morelos. You will enjoy breathtaking views of the...
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Up to 62% Off and $555 Resort Credit*
Up to 62% Off and $555 Resort Credit*
*Up to 62% Off & enjoy $555 Resort Credit to spend at the hotel when travelling between 09/09/2025 - 23/12/2028. Resort Credit is applicable per room per stay.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
*Up to 62% Off & enjoy $555 Resort Credit to spend at the hotel when travelling between 09/09/2025 - 23/12/2028. Resort Credit is applicable per room per stay.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
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4.7
Google reviews (3075)
Bill Lindbloom
We so enjoyed our stay! The staff are outstanding! Abraham, Hair and Antonio were so amazing at dinner! So attentive, and professional ; yet so much fun!
Victor was excellent at making wonderful drinks! Yoe has a lovely personality and a smile to match! Nymsy is a doll; so caring and helpful! We are overwhelmed at the quality and care of your staff and are blessed to have shared our vacation here with all of them!!
William and Dee Lindbloom
Alyssa Stegemoller
We always love staying here. It’s a great price for the product. However it’s the spa that always stands out. This trip, we have three different spa days booked! From our last trip, Alfredo was the person who stood out the most and made our trip amazing in the spa. So glad he is still here! He’s made our trip incredible and relaxing. Also, we’ve had Marlet in the spa and she is amazing! They’ve made it a great baby moon for us! Alfredo is the kind of staff that you want to come back because of!
My only wish is that the lobby bar was staffed. We’ve sat there multiple times but never had service. Other than that, i would recommend this place to all…especially the spa!
Gillian
I stayed at The Fives Oceanfront for a week and must say it was amazing. Every single member of staff was so attentive and kind I cannot thank them enough. The room was good and well stocked (we were all inclusive). The food options at dinner time could’ve done with a bit of variation, however The Ro Marley Beach house breakfast & lunch options were soo good they made up for it. It is quite small but I personally prefer that, there were some activities during the day that were fun & quirky.
Lisa H
Abraham at the Al Mare restaurant was the best!!! He provided excellent service every visit! Even when he wasn't or server💗 the resort itself is nice, I wish there was more shade at the adults pool as I am very very pale 🤣 also wish there was some type of entertainment but we did go during the off season so no big shock there. One other note (that is not the hotels fault at all) it is quite smelly all around the hotel due to the seaweed!!! So be prepared. Our ambassador Valeria was very helpful I really appreciate all she did!
Kayla A
WONDERFUL!!!!! will return for the service! Nimzy, Adriana - were both excellent and a pleasure to connect with, Abraham diaz , Abraham C, Addie, Edgar, Gabriel all fantastic! The service at this location is TOP TIER!! room was as beautiful except for minor things like no full length mirror but it was very quiet, clean spacious. This was a luxury resort, with great views. Food was good but they don't serve many Mexican options, plan to eat in the town - the locals are very equally as nice 🙂
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Up to 50% Off
4.5
Google reviews (5641)
Mexico Holidays Special Offers
Prices from
£1179
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Experience the epitome of luxury and romance at El Dorado Royale in the exquisite Riviera Maya. This beachfront paradise boasts stunning views of lush gardens, sparkling pools, and the pristine Caribbean Sea. Centrally located, El Dorado Royale offers...
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Up to 50% Off
Up to 50% Off
Up to 50% Off when travelling between 01/09/2025 - 02/01/2027.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 50% Off when travelling between 01/09/2025 - 02/01/2027.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
More offers may be available, please search your preferred dates for the latest offers
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4.5
Google reviews (5641)
Susan Berghuis
So many good things but some things to be aware of!
This is such a beautiful sprawling resort! No need to be bored when you stay at the El Dorado Royale. Both the drinks and the food are exceptionally delicious
! The beach is washing away and breakwater is an eye sore because the hurricanes have moved the concrete slabs all over the place.
Unfortunately, all inclusive at this resort is not really true! If you decide to relax on one of the beds at the main pool and they tell you it’s $50 for the day and you pay it, be careful because tomorrow it goes up to $200 a day Saturday and Sunday the beds at the main pool go up by $150 USD a day because on those days there is a better bottle of wine provided. Doesn’t really matter if you’re not a wine drinker. Needless to say non of the beds were in use all weekend long.
Beware of falling coconuts!! The resort is full of coconut trees, and those trees all have so many coconuts that are falling all the time close to the trails to the paths it’s dangerous!
Beware of the flying golf carts that are used to transport people from one end of the resort to the other. There were times we had to jump off of the path to make way for the golf carts that were going way too fast. You can’t hear them coming because they’re electric
The new owners have lots of repairs to take care of . The place needs some major repairs. Our friends changed rooms when they realized they had no hot water, safe didn’t work and the sliding patio door was broken.
Staff were amazing and the restaurants were delicious.
Michelle Rodriguez Suarez
It’s been a few years, but El Dorado Royale remains one of those rare places that leaves a lasting mark. I originally visited for a conference, yet the experience was pure serenity — a perfect blend of nature, service, and soul.
From the moment I arrived, every detail was seamless. I had private Lincoln Navigator transfers arranged directly through the resort, which I highly recommend — the concierge team made everything effortless from start to finish.
My suite came with a Jacuzzi tub, a private balcony, and 24-hour room service — the kind of touches that turn a stay into a true retreat. Whether it was the sound of the ocean at night or the personalized service throughout the day, everything came together beautifully.
I’ll never forget walking to dinner one evening and being serenaded under the stars — those are the small, unplanned moments that make a place unforgettable.
Gracias por las memorias, El Dorado Royale. - Michelle
Jovi Ulep
We stayed at member's swim up suites, which are modern and completely furnished. There's entertainment and activities all day and to the evening. Our favorite are the live music and karaoke night in the evening. There are many bars and restaurant within short walk from each other. Make sure you try all of them. The staff and restaurant servers were very attentive and did everything to make sure that our experienced in the resort is nothing short of amazing. Thanks to our butlers for their service, specially Claudia, for going above and beyond. I highly recommend the resort to everyone.
Nina Wray
The Good
There is a lot to do, including excursions, walking around the resort, and many pools. They had shows at night (live bands or acrobatics).
The food: Most restaurants provided excellent meals.
Allergies: They take allergies fairly seriously, asking for them at the beginning of each meal.
The Bad
Our room was worn out. The light fixture was not attached to the ceiling, our outlets did not all work properly, and the bedside lamps crackled when you turned them on (we unplugged those).
Location. They clumped the rest of our group together but isolated us at the other end of the resort. We all booked the same style of room, requested it, and booked together six months in advance. They did not tell us why we were placed further away.
Poor service: Our room did not have any bathrobes (all other members in our group had some in theirs). It would not have been an issue, but it took us a full week to receive some. We asked the concierge twice and wrote it down in the requests. We asked the front desk when that did not work. Finally, we asked our housekeeper. This sweet woman, who did not speak our language, was more helpful than anyone else. The same thing happened with other members of our group. They also requested basic items but did not receive them, despite multiple attempts. In fact, luggage pickup forgot them, and it took asking the housekeeper to call for a ride to get them any help. If you need something, ask housekeeping, as they seem like the only ones capable of getting things done.
Reservations: This one is a mild inconvenience. You have to book a reservation for every single dinner. We have never experienced this, nor did we like it.
Table limitations: If you are travelling in a group of over six people, you may not be able to eat together. Some places accommodate it, like the breakfast restaurants or the lunch restaurants. The dinner ones (Jade not included) were only available if you paid for a private room (buy two bottles of expensive wine).
This resort may work for couples who do not wish to spend much time in their rooms. It did not work for us.
Kristin Antrim
We had a wonderful stay and your resort exceeded our expectations. Staff was friendly, food was amazing, ample activities, was not crowded in late July, the property is beautiful. The only thing that could be helpful is more signs along the main walking paths. Some restaurants were hard to find. We enjoyed walking everywhere rather than taking the golf carts. We love that you have your own greenhouses and grow herbs and produce, that the ranch takes such good care of the horses, we loved the wildlife, appreciated the tender care of the sea turtle eggs. We definitely want to come back and bring friends, and a trip to generations with our children.
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Up to 68% Off
4.5
Google reviews (11154)
Mexico Holidays Special Offers
Prices from
£1179
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Jet off and live the dream at Essence @ The Fives Beach, a magnificent 5-star escape in Playa del Carmen on Mexico’s sun-kissed Caribbean coast. This luxurious all-inclusive boutique hotel, which is next to a stunning private white sandy beach, has...
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Up to 68% Off
Up to 68% Off
Up to 68% Off when travelling between 09/09/2025 - 23/12/2028.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 68% Off when travelling between 09/09/2025 - 23/12/2028.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
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4.5
Google reviews (11154)
Shikeya McDonald
I had a wonderful stay at The Fives Hotel and Residences! The property is absolutely beautiful — lush greenery, plenty of wildlife, and a relaxing atmosphere that makes it easy to unwind.
We were there celebrating my cousin’s 50th birthday, and the staff made it truly special. We had a private dinner on the beach with David, and it was absolutely exquisite — the setting, food, and service were all perfect.
The food was delicious throughout the resort, and the service was outstanding. Special shoutout to Francisco on the beach, who was amazing and so attentive, as well as Miguel and Hermenegildo, who were excellent servers. Antonio in hospitality went above and beyond to make sure everything was smooth and that we had everything we needed — incredibly helpful and accommodating!
We stayed in a penthouse suite, which was incredible — a full kitchen, a jacuzzi, and plenty of space. The entertainment and activities were fun and kept things lively throughout our stay.
The only downsides were the long wait times at restaurants (it’s first come, first serve, so get there early) and the limited smoking areas, which were too few and too small.
Overall, this is a beautiful resort with great food, fantastic service, and unforgettable experiences. We had an amazing time celebrating, and I’d definitely stay here again!
Morgan Leigh
We have had a brilliant stay at The Fives for our first time in Mexico. The staff were friendly and service at restaurants and bars was generally excellent and speedy.
The entertainment team worked really hard each day and on the evenings a different show was performed and these were really high quality! Daniela, Camilo and Monse were great with getting everyone involved in day time activities and we enjoyed taking part!
The hotel itself is gorgeous - rooms are spacious and lovely and we loved being in the jungle with all the wildlife and greenery! Pool areas and restaurants are all spotless and well maintained and location was perfect as not too far from Cancun and Playa Del Carmen. We are already planning to come back to Mexico and we would definitely stay at the Fives again.
Addy Wiebe
La Casa de Rosa with Fatima and Lea were amazing with giving are big family an amazing experience, it was so much fun making are own food and doing the tasting in the beginning. The fives was so much fun with amazing service and food the beaches were clean and the rooms were very luxurious and nice. I do say that some of the rooms looked rushed with the finishes but nothing major. When we needed something are embasiter made sure everything was good and checked on us multiple times a day. We did have some troubles with trying to get enough beds but they were very helpful with getting it figured out. The entertainment was amazing they had ever night activity’s and shows that were all family friendly, the actives ranged and never repeated. They have lots of bars for drinks, lots of pools, gym, kids club, shops, tennis courts, basketball courts, giant chess and board games. The beaches were rocky on one side were there is no sand bank blocking waves but if you go on the side with the sand bank blocking big waves it’s not rocky making it amazing for young kids. I do recommend going!!!
Paul McNeil
We have been to this resort twice. First time (pre COVID) was better, 2nd time (post COVID) was much more expensive but still very nice. Lots of little extra charges 2nd time we stayed. Seemed like they were trying to recoup some lost income from the Covid years. Frustrating but understandable. Overall we still love this resort and would revisit it and would recommend it. We recommended to friends and they went last year and also loved it. The staff is very friendly. They have good entertainment. Good restaurants and buffet. Lovely pool areas and pool bars. Be sure to visit all the bars and rate the best Pena Colada.
(Main pool Bar !!)
Paul and Andrea
Calgary, Canada
Aleah McCarthy
Daniela was absolutely amazing and so attentive to our entire group! She found out throughout the week and told us about all the activities happening, making sure we felt included and knew what was happening. Best part, she remembered special details from DAYS ago and ensured to ask us questions about our trip or experiences.
I highly highly recommend this resort for your next trip. We came here for a wedding for my two friends and everything was absolutely amazing. While it was a trip to celebrate them and their love, they found ways to make us feel special as well. Such as complimentary bottles of champagne, remember our favorite drinks, helping is find good food with recommendations, and always willing to bring us 1am room service when we had a little too much fun (if you know what I mean). Every single worker here has been friendly, attentive, and simply wonderful! I would recommend this place to anyone. We’ve been here for a week and it feels like this is our home away from home from how comfortable they have made our stay.
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4.6
Google reviews (6438)
Mexico Holidays Special Offers
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£1269
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Peace and tranquillity await guests at the El Dorado Seaside Suites in sunny Mexico. This superb adults-only all-inclusive resort provides everything needed for an unforgettable holiday away from the hustle and bustle of reality. Guests can enjoy hours...
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Up to 50% Off when travelling between 01/11/2025 - 02/01/2027.
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Up to 50% Off when travelling between 01/11/2025 - 02/01/2027.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
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4.6
Google reviews (6438)
Terel Williams
Excellent! The entire staff from room service to grounds keepers to restaurant staff to golf cart drivers to concierge to entertainment staff to staff we just walked by were all so friendly! Everyone made sure we had an excellent experience! Everything was so clean as well. The food was so amazing! The room was clean and comfortable. The shows and activities were a ton of fun! We had a blast and will definitely be returning!! Recommend to everyone! Thank you for making our wedding Anniversary one to remember!
Rickie Garrett
We had an amazing stay at El Dorado Seaside Suites! Our room was beautiful, perfectly sized, and the bed and pillows were so comfortable. The staff truly made the experience unforgettable everyone was so kind, friendly, and always helpful with any questions we had. There were plenty of fun activities and events to enjoy my favorite was making a smudge stick, such a unique and memorable experience! The restaurants offered incredible food with something for every taste, and the drinks at the bar were delicious. The bartenders were fantastic at recommending new things to try. I’ve already recommended this hotel to all my friends and coworkers, and I can’t wait to come back myself!
Darah McCall
Our stay at this resort in Mexico was unforgettable, but what truly made it exceptional was Benjamin! From the moment we arrived, he went above and beyond to make sure every detail was perfect. His warmth, attentiveness, and genuine care stood out—he treated us like family and always seemed one step ahead of what we needed.
Whether it was offering recommendations, checking in to make sure we were comfortable, or just bringing a smile to our day, Benjamin made the entire visit special. The resort itself was beautiful, but Benjamin was the heart of our experience.
If you’re planning a visit, I highly recommend this resort—and be sure to ask for Benjamin, he’s the life of the party. He’s the reason we’ll definitely be coming back!
Shelamaze
Beware of Misleading Promotions – No Direct Beach Access at El Dorado Seaside Suites
Do not believe everything you see in the visual promotions for this property. El Dorado Seaside Suites does NOT have direct access to a beach, despite what their most commonly displayed photos suggest on their website and across the internet. These images are misleading and falsely advertise the resort as beachfront. Shame on Lomas Hospitality for this deceptive marketing.
I was incredibly disappointed to discover that instead of a beach, the entire coastline of the resort is bordered by a wall, with waves crashing directly against it. There is no beach in front of the property, contrary to what the photos imply. The only reason I booked this hotel was because of those images showing a beach directly accessible from the resort. This felt like a classic case of bait and switch, and I’m still frustrated by the lack of transparency.
I gave the hotel an overall two-star rating, only because everything else—service, amenities, and staff—was five-star. But the location and misleading promotion significantly impacted my experience. Be prepared to be up-sold on nearly everything. We booked a honeymoon suite, which supposedly included a romantic breakfast and room decoration. However:
• You have to pay extra for a bottle of wine with dinner.
• You have to pay extra to upgrade the decoration, which was minimal to begin with.
• The “romantic breakfast” was nothing special—just standard room service, which is already included for all guests.
Honestly, the honeymoon suite didn’t offer anything exceptional compared to other rooms, and the extra cost wasn’t justified.
This review is not a reflection of the resort staff, who were wonderful throughout our stay. My criticism is directed entirely at the owners and decision-makers responsible for the resort’s marketing and promotional practices. Their lack of transparency and misleading advertising is unacceptable.
I would not return to this resort, nor would I again choose any property under the Lomas Hospitality banner for fear that I will experience similar issues with false advertising.
Solouna Lioumanis
This was our first time visiting Mexico and staying at El Dorado Seaside Suites Resort. Everything was OUTSTANDING! We had the best time ever. The employees are so friendly, fun, and genuinely lovely. Their warmth and humor made our stay unforgettable.
The food was AMAZING throughout the entire resort — every restaurant exceeded our expectations. We honestly have nothing bad to say.
We especially loved celebrating our one-year wedding anniversary here; it felt so special. The only “negative” thing we can say is that we wish we stayed longer — we were so sad to leave!
We will definitely be back. ❤️
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Escape to dazzling beachfront opulence at the Grand Palladium Select Costa Mujeres, a brand-new jewel in the prestigious Palladium Select Collection, perched where powder-soft sands meet the turquoise Caribbean, just north of Cancún. This five-star...
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Up to 8% Off when travelling between 15/10/2025 - 31/10/2025.
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Up to 8% Off when travelling between 15/10/2025 - 31/10/2025.
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4.8
Google reviews (9584)
Mexico Holidays Special Offers
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£1409
Based on 7 Nights, All Inclusive, Including Flight & Hotel
An unforgettable holiday adventure awaits at TRS Yucatán Hotel, a luxurious 5-star all-inclusive getaway on the sun-drenched coast of Mexico. This sensational adult-only retreat on the renowned Riviera Maya oozes luxury and sophistication and is...
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Up to 10% Off when booking before 31/01/2026 & travelling between 01/05/2026 - 31/10/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
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4.8
Google reviews (9584)
Kimi Cobb
Go here! Came for a wedding And I feel like the bride! The customer service has been amazing. The front desk we were greeted by Jorge with champagne and complementary gifts, and then Enrique at the front desk, also helped us with our itinerary, romance bungalow suite and answered all of our questions. The resort is gorgeous with saltwater pools, infinity pools adults only side. Everyone is so friendly all the staff in the restaurants (great food!) Heyand the little carts that take you all over the resort, just smiles and a great time. Highly recommend TRS Yucatán Cancun.! :D
Jordyn Cox
We had an amazing stay at TRS Yucatán! From the moment we arrived, the hospitality was exceptional. Kelly, Enrique, and Bronsson made our check-in process smooth and welcoming. Any small issue we had during our stay was taken care of immediately — their service was top-notch.
Our wedding coordinator went above and beyond to make our special day absolutely perfect — we couldn’t have asked for a better experience.
A huge thank you to our villa butlers George, Jesus, and Antonio from Villa 67 — they were truly spectacular! And Israel from Villa 64 was also amazing and made sure we had everything we needed.
This resort exceeded all our expectations. We can’t wait to come back!
Hotkammodity Ig
We had an amazing five-day stay! From the start, Jose Luis welcomed us with great service and even convinced us to upgrade — which was the best decision.
The real star of our trip was Alejandro. He didn’t just take us to the beach when we arrived, he went above and beyond the entire stay, making us feel like true VIPs. He is simply outstanding and deserves the highest recognition!
We also want to mention a few others who stood out: Sebastian (who made the travel club presentation enjoyable — we left as friends), Uriel (a fun and charismatic helper in the evenings), and Karla and Miriam at Helios (always welcoming us with a smile, even when the restaurant was closed).
Beautiful rooms, delicious food, and incredible service — truly five stars across the board. Thank you for making our trip unforgettable!
Erin Pinfold
We have just returned from our honeymoon at TRS Yucatan where we spent 12 days and it was incredible.
The food at the restaurants were amazing, the grounds were kept clean and tidy and the room felt like home. The bed was so comfy too.
However without the staff it would not have been the holiday we had. A special mention to our butlers in Villa 67, Jessica, Naomi and Jesus. Always helped us with a smile on their faces, their service went above and beyond and really just added that sparkle to our trip. Also a mention to Patricia on the front desk who checked us in and was super helpful always smiling and happy to help in anyway. All our servers in the restaurants and bars worked hard to ensure our stay was the best and we want to thank all the team involved.
Sadly we had an issue on our check out that is yet to be resolved, I have sent multiple emails which I have not had a reply from anyone. It is not how I wanted to end my review but feel I have no option but to post here to get a response.
Having said that I would return to TRS tomorrow if I could. It felt like paradise and we didn't want to leave.
Thank you.
Odalis Munoz
Alexis Colín offers amazing service!! We had a romantic dinner and Alexis made it the most amazing thing I’ve ever experienced! I felt like I was in a movie! And the food was incredible! Compliments to the chef, Roberto! All in all it was a 10/10 experience and I couldn’t be more grateful for Alexis! I will be recommending him to all my friends and family 🥰
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4.7
Google reviews (27681)
Mexico Holidays Special Offers
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£1439
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Enjoy the superstar treatment on your Caribbean holiday with a stay at the legendary Hard Rock Hotel Cancun. From the funky decor to the activities and facilities throughout resort, everything here has been designed with rock-lovers in mind. Of course,...
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Up to 40% Off and $200 Resort Credit*
Up to 40% Off and $200 Resort Credit*
*Up to 40% Off & enjoy $200 Resort Credit to spend at the hotel when travelling between 16/09/2025 - 17/12/2025. Resort Credit is applicable per room per stay.
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*Up to 40% Off & enjoy $200 Resort Credit to spend at the hotel when travelling between 16/09/2025 - 17/12/2025. Resort Credit is applicable per room per stay.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 25% Off and 2 Kids Stay Free *
*Up to 25% Off & 2 Kids under the age of 12 stays free when travelling between 18/12/2025 - 16/12/2026.
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*Up to 25% Off & 2 Kids under the age of 12 stays free when travelling between 18/12/2025 - 16/12/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
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4.7
Google reviews (27681)
Debora Hernandez
I had such an amazing experience at Hard Rock Cancun! The staff went above and beyond to make our stay unforgettable.
At the pool, Wily, Roger, and Tacho took such great care of us. They even surprised us with a facial in the hot sun, which was so refreshing and thoughtful.
For breakfast, Gray, Carlos, and Nestor made the mornings so special. Nestor truly went above and beyond — I was struggling to bring food upstairs, and without hesitation he carried it up to the third floor for me. What touched me most is that he actually remembered me from my visit a few years ago and once again treated me like family. That kind of service is rare and so appreciated.
On the third floor in Rock Royalty, German, Li, and Niki took excellent care of us. Their attention to detail and warm service made us feel truly pampered during our stay.
At the Mexican event, Erik made sure everything ran smoothly and was so attentive throughout the night.
Every single staff member made us feel cared for, comfortable, and welcomed. Hard Rock Cancun truly knows how to make guests feel special, and because of the incredible team here, I can’t wait to come back again!
AVP
I recently had the pleasure of staying at the Hard Rock Hotel in Cancun and had an amazing experience from start to finish. The staff truly go above and beyond to make you feel welcomed and cared for—special thanks to Carlos and Francisco at Frida for their outstanding service and warm hospitality. They really made our meals feel extra special.
The resort offers a great variety of activities throughout the day, so there's always something fun to do whether you're traveling solo, as a couple, or with family. The beach is absolutely pristine—white sand, crystal-clear water, and plenty of space to relax or explore.
Our room was clean, well-appointed, and the bed was incredibly comfortable—perfect for unwinding after a full day in the sun.
Highly recommend this resort for anyone looking for a fun, relaxing, and memorable vacation in Cancun. Can't wait to come back!
ANNA HERNANDEZ
Currently staying at the Hard Rock and wanted to recognize the wonderful pool staff. Arturo, Fausto, Edwin, Uriel, Tacho, Willy, German, Nicky, and Roger were all amazing and so attentive. Vanessa made sure the pool area was clean. Bartender Li was fantastic as well. They even offered a wonderful facial treatment while I was relaxing in the sun.
Special thanks also to Nestor and Gray from Toro, and to Carlos in Frida, who was incredible and always made sure our drinks were ready when we arrived. Benedicto from Ciao. Erik from the Mexican Fiesta also made the experience unforgettable. Last but not least Cindy from the spa!
The staff here truly go above and beyond!
Honey Honey
We are concluding our week at HR Cancun. Jessy and Hector 'over-the-top' butler's, attentive but not in your face. We have been part of the Palace / HR family for more than 20 years and always look forward to HRC. Jessy made contact with me 2 weeks prior to our trip and secured our events. Also, a huge shout-out to Frieda waiters, Carlos and Francisco who greeted us with smiles and coffee every morning. Angel, Fausto, Tony and Willy greeted us every morning at the pool with towels, personal greetings, fist bumps and excellent service all day. I love knowing each HR staff by name....and they knew ours on Day 2. Excellent customer service with a smile.
We will be back...these people make our stay very enjoyable.!!!!
Raven Robinson
Loved the service and food was 10/10. Great pools, events and gym was awesome. Our room view was stunning. Room could use some brightening and better lighting, and the hallways need some tlc (hallway carpet was ripped and stained in a few areas) One of the elevators was out, initially this was a bit frustrating. Upon arrival we were greeted by doorman that took our bags and offered cool towels which was lovely but at check in, the line was extremely long with just one person checking in guests and no welcome drink. After about a 35-45 min check in wait we were greeted by salesman trying to get us to join a breakfast/sales pitch for 1.5 hour. They were extremely persistent which is a bit of a turn off especially after a day of traveling and waiting. Other than this we truly enjoyed the stay and the best highlight was the food! Also, the Foam Party was a blast!
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Up to 37% Off and $200 Resort Credit*
4.6
Google reviews (18068)
Mexico Holidays Special Offers
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£1459
Based on 7 Nights, All Inclusive, Including Flight & Hotel
With a show-stopping location on Mexico’s stunning Riviera Maya coastline, the Hard Rock Hotel Riviera Maya has star appeal in abundance. Whether you’re craving uninterrupted tropical relaxation in the adults-only section or family-friendly fun in the...
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Up to 37% Off and $200 Resort Credit*
Up to 37% Off and $200 Resort Credit*
*Up to 37% Off & enjoy $200 Resort Credit to spend at the hotel when travelling between 01/07/2025 - 17/12/2025. Resort Credit is applicable per room per stay.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
*Up to 37% Off & enjoy $200 Resort Credit to spend at the hotel when travelling between 01/07/2025 - 17/12/2025. Resort Credit is applicable per room per stay.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 35% Off and 2 Kids Stay Free *
*Up to 35% Off & 2 Kids under the age of 12 stays free when travelling between 18/12/2025 - 16/12/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
*Up to 35% Off & 2 Kids under the age of 12 stays free when travelling between 18/12/2025 - 16/12/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
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4.6
Google reviews (18068)
Cynthia Hiltz
We had so much fun with Otto this week. He was awesome leading us in all the activities for the week. Great personality and so helpful with everything! Even put together a separate aquatic cycle class for our group. We loved him! We also loved our poolside waitress Ari, service was outstanding and she was happy & personable! Another gem was Mia who led us in a bike tour, pool Pilates, & pool aerobics. Our time here was better than expected!
Our butlers, Moises & Pamela provided spectacular service! They made dinner reservations every night, arranged front row seats for shows & set up our day of adventure. They also made sure our rooms were totally stocked with everything we needed and arranged baggage pickup & transportation to the airport. Moises even had the chef make up a sushi tray & delivered it to us poolside. It was fabulous!
Faro restaurant was our favorite breakfast spot & the waiter Francisco & chef Cynthia were warm & friendly & provided excellent service! The staff in the spa also made us feel welcome & relaxed!
Thank you for a spectacular week & treating us like royalty! We will definitely be back!
John Ruehle
Service and staff were great. Most food was good. Rooms were good except for dirty floors. The house shoes they give you are needed and hot tub I had to clean 2 times before I could use it, the jets haven’t been cleaned and sanitized in a long time if at all. I would definitely return here again
Gisela Catano-Mahoney
Great resort, this is one of our favorite Legendary Hard Rock resorts, that is why we keep going back. The service is great,our butler's Moisas & Paola were very attentive & kind. Great for family & couples. We were there for I r the legends of paradise event & that was fun. We stayed on the Heaven side which is for adults only, building one. The only issue we had was we were put on the 3rd floor which was a little hard for us as the elevator was on the other side of the building. Look forward to returning!!
Gisela Catano- Mahoney
USA
Nancy Wangerin
I recently stayed at the HRRM resort with 4 friends. We had a presidential suite and another room. It would have been nice to have the extra room closer to the suite. Even if they say it will be close, it likely will not be close. This has been my experience on other occasions as well.
The food and service was excellent. We stayed by the adults only pool 3 different days, and the service was great. In the morning and early afternoon the pool was quite enjoyable. Two of the days the music became very loud in the afternoon, and we were unable to have a conversation. Both of those days we went to different pools, and it was quite relaxing and nice.
My favorite part of the day was walking over to the red lobby for a coffee in the morning. Ana was there every day to greet me with a smile. She was the highlight of my morning.
I love Faro for breakfast in the morning as it has a calm, exclusive feel to it. Isla was also nice with a huge variety of food. Lunch by the pool was good. Isla and Market have the most options for breakfast and lunch. My favorite dinner menu was the French restaurant. Ciao was excellent as well. Our waiter was very good. I also enjoyed Zen, Wai, and Umo. The waitstaff at Ciao, Wai, Umo, Zen, and Le Petit Cochon were all great. Toro was very busy the night that we went there. The steak was excellent at Toro and all of the restaurants.
Our butlers, Gabriel and Naef, did an excellent job. They made all of our dinner reservations for 4 or 5 guests appropriately. Every time we requested a change, they completed it accurately, quickly, and politely. They also accommodated us with the spa reservations. They were very professional and friendly.
marbeline
I had the most amazing stay at Hard Rock Riviera Maya! From start to finish, everything exceeded my expectations. The butler service was absolutely incredible – Moises and Paola went above and beyond to make sure my stay was unforgettable. Paola even decorated my room beautifully for my birthday, which was such a thoughtful and special surprise.
Poolside service was just as fantastic – Miguel took great care of us and made relaxing by the pool effortless and enjoyable. On top of all that, the food was outstanding in every restaurant. Every meal felt like a new experience, and the quality was consistently amazing.
If you’re looking for a resort that treats you like family, serves amazing food, and makes your vacation extra special, Hard Rock Riviera Maya is the place. I can’t wait to come back!
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Up to 45% Off
4.7
Google reviews (8983)
Mexico Holidays Special Offers
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£1459
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Discover tropical sophistication beside the Caribbean Sea with a luxurious all-inclusive holiday at the Majestic Elegance Costa Mujeres. Offering both family-friendly fun and adult-only bliss, this spectacular resort features spacious, modern...
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Up to 45% Off
Up to 45% Off
Up to 45% Off when travelling between 01/10/2025 - 23/12/2025.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 45% Off when travelling between 01/10/2025 - 23/12/2025.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 58% Off
Up to 58% Off when travelling between 24/12/2025 - 23/12/2026.
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Up to 58% Off when travelling between 24/12/2025 - 23/12/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
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4.7
Google reviews (8983)
Damaris Hidalgo-Soto
Majestic will always have a piece of my heart. We got married at the Majestic Colonial in Punta Cana pre pandemic and when it came time to finally go on our long over due “honeymoon”- we knew Majestic Costa Mujeres would be our #1 choice. To the brides doing their research on resorts- trust me when I say that if you go with Majestic, you will not regret it. We still watch our wedding video and smile because of how perfect everything turned out. I have always wanted to visit Mexico and our experience at Majestic Costa Mujeres was so perfect that I am already planning a date to go back. The icing on the cake was seeing a clip of our wedding used in the resorts video playing in the room. We were so excited to see that clip and began our 6 day vacation in the best of moods. Our first stop was at the buffet, Flavors , where Eric welcomed us with a personalized drink while we waited for our room. I immediately told my husband, “I love this place” based off the food choices and the way he treated us. Eric instantly became our favorite waiter and we looked for him during our entire stay. Eduardo at the pool bar was also unforgettable. We told him what drinks we enjoyed back at home and he made a personalized one for us that we officially named “the Eduardo”. Lol. Going forward- our new favorite drink is the Eduardo! He made our visits to the bar so fun and his drinks were amazing! I must say that everyone we had the pleasure of encountering provided us with service that went above and beyond. Tomas from the Mexican restaurant and Amir from the Italian restaurant were two waiters that stood out because of how attentive they were during our meals and Guadalupe from McJestic made us a delicious quesadilla on our first night! The entertainment team kept all the nights fun and the resort offered us the hydrotherapy experience which was one of the highlights of our trip. I’ll be honest, this isn’t that type of resort where you’ll be dancing until the sun comes up since most of the entertainment ends by 10pm however, everything was just enough for us. We were looking for a place to dance, eat great food, have amazing drinks and relax while being on a resort that was clean and modern. Majestic Costa Mujeres checked all our boxes. Additionally we used the Go Majestic shuttle to get to the resort from the airport and our driver was also named Eric and he was phenomenal and professional. Overall a 10/10 experience. I can’t wait to get back. ❤️
Dwane Graham
I recently visited the Majestic Hotel Cancún with some friends, and it was truly an unforgettable experience. From the moment we arrived, the staff made us feel so welcome.
The front desk team, especially Cynthia, was fantastic — friendly, helpful, and made check-in smooth and easy. The resort itself is beautiful, modern, and very well maintained.
We spent a lot of time by the pool, and I have to say that Eduardo and Valentín were absolutely amazing! Their energy, service, and attention to detail made our time by the pool so much fun. They really went above and beyond to make sure we had everything we needed.
One of the highlights of our trip was dining at El Bistro Mateo — the food was delicious, and the service was outstanding. Every dish was fresh, flavorful, and beautifully presented.
Also Alexis from the kabuki Resturant was amazing
Overall, Majestic Hotel Cancún exceeded our expectations in every way. The combination of great food, top-notch service, and relaxing atmosphere makes it the perfect all-inclusive getaway. I definitely recommend it and can’t wait to return!
Juan J Tovar
This hotel is awesome! we have stayed in other resorts and so far we haven't found a better one. Since the moment you arrive the experience is amazing. Make sure you purchase the elegance club, it is totally worth it and the price difference with regular rooms is not that bad. The butler wasn't the best but he tried to help. Staff service is remarkable. Recommended for everyone who wants a disconnection, if you are planning to do other tours in Cancun (Xcaret attractions) don't stay there because it is quite far, although we went to xoximilco and it was a great experience. Conversely, if you are looking for a place where you can have everything and be able to disconnect yourself from the world, there's nothing better.
To highlight:
- Rooms, pools in front of the rooms, many of the restaurants, elegance club check-in, and the beach.
- Best restaurant by far was "El Mariachi Loco", but the steak one was also amazing.
- Staff service.
- The white party that came together with the fire show.
- All the daybeds, sunbeds, cabanas, etc. Are included in your reservation, you don't have to pay extra for it. No reservation needed-first in first served.
- The bar next to the pool in front of the rooms is a great perk.
- Cocktails and alcoholic beverages are high quality, not cheap all-inclusive stuff.
Not so good:
- The lifeguard in the pool next to the sky lounge is really grumpy, even rude.
- The french restaurant is a dissapointment, all the other ones are great.
- The snacks grill closes at 4 pm.
- We enjoyed a lot the elegance lounge but the snacks are not that good.
- Spa's prices are way higher than other good spas.
Finally, I'd like to say that the hotel facilities are astonishing and the staff service was above and beyond our expectations, special shoot out for Dani, a waiter in the beach, that made our day, if you are lucky enough to find him while you are there your beach experience will be unforgettable.
S K
We had dinner at Steakhouse and it was by far the best restaurant experience we’ve had at the Hotel — and we’ve been here for over ten days!
The food was absolutely delicious — especially the steak (perfectly cooked, amazing flavor) and the burgers, which had noticeably high-quality meat.
But what truly made the evening special was our waiter Jose. He was without doubt the best waiter we’ve had herr — so polite, professional, and attentive. He took our special requests seriously, made sure everything was just right, and even replaced a dish without hesitation when it wasn’t exactly how I wanted it.
He made us feel completely comfortable and taken care of.
Thank you, José, and the entire team
Lega Dolicho
Our experience at Don Juame was perfection. Our waiter Fernando was very attentive and provided excellent service. I order the filet mignon (medium-well) with the grilled corn and mash potatoes. Each element of the dish was delicious and surpassed my expectations for resort food. My husband ordered the ribeye (medium-rare) and was happy with his order. We both got the NY cheesecake for dessert. It was the perfect way to end the meal.
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Discover the enchantment of Mexico at Generations Riviera Maya. Nestled in the heart of Riviera Maya, this resort invites you to immerse yourself in the warmth of the Mexican Caribbean, promising a memorable family vacation. With its unique setting,...
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El Dorado Casitas Royale in Riviera Maya, Mexico offers luxurious escape among the stunning beaches of Mexico with sparkling private pools or swim-up access suites providing a romantic aura. Enjoy gastronomy, water sports, fitness spaces, evening...
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4.3
Google reviews (816)
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Located on the stunning coastline of Playa Mujeres, SLS Playa Mujeres delivers a decadent blend of luxury, modern design, and a vibrant atmosphere. You are only a stone's throw from the powdery white beaches and the shimmering turquoise waters of the...
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4.3
Google reviews (816)
Florence Alves
I Celebrated my 60th birthday with my three children and their spouses and seven grandkids. We all love the resort. It is beautiful, clean, and the staff was very good, so attentive..The food was good and the restaurants were decorated incredibly beautiful. I appreciate the fact that they are constantly cleaning the beach of the seaweed. The kid area was perfect for my grandchildren. They love playing on the slides. The ocean temperature was excellent for the kids to get into the water and swim. We felt very safe there with the children.
Nick Talwar
Had a great time at SLS the entire week. Food was excellent and a high-point, from smoothie shop to restaurants to poolside. So was the cleanliness and service. Room was impeccably clean and serviced nicely. Gym another high point with free cycle, tabata, and HIIT classes. Very family and kids friendly, without interfering from a luxe adult experience. Separate adult pool and bar and restaurant was awesome. Great beach access and calm waves. The only thing holding it back from a five star review is they need to do a better job communicating what might be closed each day. Also need to put pads on the bottom of all the furniture. Everywhere we went and in our room in the middle of the night you would hear screeching noises from other rooms dragging their furniture. Minor nuisance, though and not a big deal. One other thing is that the lights would randomly turn on in the middle of the night waking us up. This only happened once or twice, though. Overall will be coming back for sure was an amazing resort with awesome amenities and food plus conscientious service. Immaculate and fantastic spa, albeit very expensive.
Debra MacPherson
This is an excellent resort and we visit a lot of resorts a year with it being part of my job. I was here with Destination Weddings for a FAM. The food was excellent. Bartenders were entertaining in the Monkey Bar and fabulous! SLS is not a huge resort but you don't feel like you're crammed in and on top of everyone. The rooms were clean and views astounding. The Steakhouse was by far the best a la carte I've been to in the Caribbean. Just excellent! Thank you to SLS Playa Mujeres for hosting! We hope to see you soon,!
Cesar Chavez Tremont
This All Inclusive exceeded our expectations. Food and service were outstanding and the room was spacious and immaculate. The room service 24/7 is a great bonus with top food and amazing options. The adult's pool and the beach are clean, spacious and with servers constantly asking you if you need anything. Two gyms in the property with new machines and activities like spinning and HIIT.
The only downside is the night activities which were short. The Hudson Taverns was open until 11pm with no DJ so no dance floor or party for adults. I am guessing this is because the low season but still. That part was really missed.
Overall amazing amenities, food and service. We will be definitely coming back.
Shoutout to HUGO! The server by the beach! Amazing service!
B
SLS Playa Mujeres .... Had a good time overall. The resort is on smaller side but I find that a strength, as there was sufficient staff, easy to access all the amenities, and luckily for us, we went during slower season.. I think occupancy was under 40% at the time. Not sure how it would be during peak season.
Pros
Very clean hotel, staff cleaned room multiple times a day, and were always cleaning the hallways and facilities.
Food was pretty decent for the most part.
Favorite spots were the juice bar and the cafe.
Union Steak house for dinner and Cleo (Mediterranean) for lunch was the best imo.
Pool side service and in room dining was good and frequent enough as well.
Friendly service overall and accomodating.
Cons
Wasnt a fan of the italian and asian restaurant.
The French restaurant and another other was closed during our visit as well.
No dinner buffet options, had to make resos each night and our dining times varied from 6pm to 830pm (they have good in dining / room service though)
I rate this a 9/10, for my experience here.
Note - they will charge u approx $1000 CAD room deposit fee when you check in, which you get back afterwards.
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Escape to the tranquil paradise of El Dorado Maroma in Playa del Carmen, where luxury meets serenity on the shores of the Caribbean. Indulge in bespoke experiences and intimate spaces designed for ultimate relaxation and delight. From gourmet dining...
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4.6
Google reviews (4184)
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A mesmerising world of pampering, pleasure and stunning tropical beauty awaits at the 5-star UNICO 20° 87°, on Mexico’s sun-drenched Riviera Maya. Nestled among palm trees, beside powdery white sand and the irresistible turquoise waters of the...
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*Up to 44% Off & enjoy $200 Resort Credit to spend at the hotel when travelling between 01/07/2025 - 17/12/2025. Resort Credit is applicable per room per stay.
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4.6
Google reviews (4184)
Davis Green
Stayed 9/25 to 9/29 Very disappointed
Let me first say all-inclusive really isn’t my thing. I went as a guest with someone who already had a reservation. The air conditioning didn’t work well, after replacing the thermostat it read 61. I doubt it was any cooler than 73 in the room…after two days changed rooms. The air conditioning work good enough in the second room.
She had a swim up room. Which is really ~8 rooms in a line with a connected single lap swimming pool facing another building. The pool had debris in it, missing facia tile, water level was below skimmer thus it wasn’t cleaning. The swim up pool isn’t worth the extra money.
Reservations required for dinner, difficult to change times. Food was ok, nothing great. Pool pizza was good…maybe the best meal we had.
Swimming pools were OK, both had swim up bar with limited seating. Drinks weren’t great. If you don’t know how to make a pina colada, probably shouldn’t tend bar.
Front desk staff were terrible (F Grade), Jose. The other staff tried hard (A Grade)
Not much to do. If sitting around the pool all day is your thing, you can get that done here. Zero night-life. Average age was 45 to 65. The music in the “club” at night didn’t match the age group, way too loud. Need an attire minimum at night for this price at the hotel bar, some people did well, others needed some basic fashion common sense.
The beach is very limited. I was solicited drugs twice in a 15-minute walk. About 15 chairs on the beach, no drink service at beach. From the ocean to the vegetation on the beach is about 15 yards wide at low tide.
The best two days of the vacation were departing the resort to swim in the (2) cenotes and the second day taking the ferry in Playa Del Carmen to Cozumel renting a moped, driving the island and eating at The Money Bar Beach Club (best meal of the trip).
Electricity went out multiple times on multiple days, some long periods, others very short. As much as they are charging for rooms they need a back generator; at a minimum to keep the restaurants open and pool bars.
Amanda Voss
This is a beautiful property with next level service.
Very small - boutique hotel.
24/7 Butler service was a delightful surprise and thankful for the experience. Mid-Sept visit to the resort meant 'more than usual' rain - so the room upgrade to the suite was 12/10 worth it.
The rooms are beautiful and the patio with beds and jacuzzi were amazing! Service was great. I had my eye on this property since it opened and so glad I was able to visit. Will be back!
Christie Dercole
If you want to see the ocean from your ocean view room, make sure you are on the 4th or 5th floor.
DO NOT DO THE PRESENTATION. They were aggressive, pushy, and would not leave us alone after we said no. We stayed 5 days and three of them they bothered us with this timeshare ish plan.
The other staff is so nice and everyone was very welcoming. Super LGBTQ friendly.
Food is ok. Room service food is mediocre at best.
The coati, iguanas, squirrels, and monkeys run free around the resort. It’s cool to see them so close.
Natalia Johnson
⭐️⭐️⭐️⭐️⭐️ 5/5 – David Made Our Entire Trip!
Our experience at UNICO 2087 Riviera Maya would not have been the same without David! He truly made our vacation unforgettable. From salsa dancing and aerobics to snorkeling and bingo, he brought so much energy, warmth, and charisma to every activity.
David is not only incredibly talented and entertaining but also kind, patient, and genuinely caring. He made every guest feel included and valued, going above and beyond to make sure we were having the best time possible. You can tell he loves what he does and it shows in every smile and every moment he creates.
Honestly, I would love to have even one tenth of his energy he’s absolutely electric and, as they say here, ¡excellente! 🇲🇽✨
If it weren’t for David, our trip simply wouldn’t have been as fun or special. We sincerely hope the hotel recognizes how exceptional he is and keeps him on the team he’s a huge reason guests fall in love with UNICO 2087.
Thank you, David, for making us feel so happy and taken care of! 🌴❤️
J Houston
I am writing to formally lodge a serious complaint regarding my current stay at UNICO Riviera Maya. My experience here has been nothing short of disturbing and unacceptable. The issues I have encountered are not simply inconveniences — they represent fundamental breaches of guest safety, privacy, and security standards.
Upon arrival, the air conditioning in my room was completely non-functional for the first two nights. I was eventually relocated to another room on the third night around midnight in the rain requiring me to pack my stuff up early am to move. While a complimentary cabana and champagne were offered as compensation, these gestures in no way address or excuse the much more serious issues that followed.
Throughout my stay, my room phone has been called incessantly — 8 to 10 times per day — and staff have knocked on my door multiple times daily without legitimate purpose. Most disturbingly, on numerous occasions, hotel staff have let themselves into my room uninvited and without my consent, including after dark, sometimes multiple times per day while I was naked. This is an egregious violation of guest privacy and safety.
I was in my bed unclothed on several occasions when staff entered my room uninvited. This is absolutely unacceptable, invasive, and deeply distressing. I have been left feeling unsafe, harassed, and vulnerable in what should be a private and secure environment. I have luxury personal items with me, and given the excessive intrusions, I have reason to believe my belongings and personal safety may be at risk.
This conduct is not only a breach of hospitality norms but also raises serious legal and ethical concerns. Guests must be able to enjoy privacy in their rooms — including while sleeping, changing clothes, or engaging in private activities — without fear of unauthorized entry.
I demand:
• An immediate investigation into these incidents and an explanation of why staff were entering my room repeatedly without permission.
• Written assurance of corrective measures to prevent further unauthorized entry into my room for the remainder of my stay.
• A record of all staff who accessed my room and why.
• Appropriate compensation for the distress, disruption, and violations I have experienced.
Please be aware that I will be escalating this matter to corporate headquarters, relevant consumer protection authorities, and social media platforms to warn other travelers if this is not addressed promptly and appropriately.
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4.7
Google reviews (11255)
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Jet off for the romantic holiday of a lifetime at the TRS Coral Hotel, a sensational 5-star adults-only beachfront retreat in the popular resort of Costa Mujeres in sun-kissed Mexico. This luxurious all-inclusive escape, which is close to Cancun,...
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4.7
Google reviews (11255)
Carmela
My family and I had dinner here on our last night and let me tell you…El Gaucho is the best restaurant here. The food was absolutely amazing and the service was top tier. Our waiter Javier was very attentive, friendly, and accommodating, not once was our glasses nor plates empty. The manager, Jesus, had been super helpful in providing us an amazing course and was very friendly. Last but not least, THE FOOD, was immaculate. Chef Soto had cooked everything perfectly. Drinks were amazing. Strongly recommend this place, you will not regret it.
Lauren Hoel
Facility is over the top amazing!! The room is gorgeous! El Gaucho was the best steak dinner my husband has ever had! We went the first night and then multiple times after. Our server Javier treated us like royalty and made our honeymoon dinner over the top/ memorable. Oscar cooked a world class ribeye. Jesus the manager ensured we had a world class experience. Can’t wait to come back to TRS coral every chance we get!
Desiree Peoples
Resort was amazing but I want to highlight my dinner at El Gaucho with Robert and Encardo, amazing service. The views from the restaurant is beautiful especially at sunset!
Massage at Zentropia was FANTASTIC. The hydrotherapy was very relaxing. You have you own personal guide which was good. Santiago was great and explained all the sauna and plug benefits.
My massage therapist was Elvia. I have never had a massage where I didn’t have to note more or less presssure. She was amazing!
Ms. Vilma
Dear Management,
I am writing to formally express my deep disappointment and frustration following my recent stay at your property. What was meant to be a special and relaxing anniversary trip turned into a highly unpleasant experience due to multiple issues that were never properly addressed during our stay.
Here are the key concerns we faced:
Poor Butler Service: The assigned butler was unhelpful and unresponsive. Despite multiple requests, nothing was done to address our concerns or enhance our stay in any meaningful way.
Severe Mosquito Infestation: The mosquito situation was unbearable, especially around the swim-up pool, which we paid extra for but could not enjoy. This alone made our upgraded room a waste of money.
Unsanitary Conditions: A roach was found in our room and was never cleaned up, even after housekeeping visited. Basic hygiene standards were not met.
Room Placement: We specifically requested rooms close to our family and were placed in a separate building. This made coordination and enjoyment of our group trip difficult and frustrating.
Missing Items: After housekeeping cleaned our room, we noticed missing washcloths, which were never replaced despite multiple requests.
Ignored Anniversary Note: We clearly mentioned during booking — and twice again to our butler — that we were celebrating our anniversary. No acknowledgment, gesture, or effort was made by the hotel.
Lack of Accountability: When I raised these issues and asked for compensation, the supervisor claimed they couldn’t help because the manager wasn’t available. I repeatedly asked for the manager’s attention through our butler, yet no one followed up. For a property at this price point, this level of service is unacceptable.
Compensation and Follow-Up: At minimum, I should have been compensated for the spa or offered a downgrade to a standard room due to the conditions. I also filed a complaint upon checkout and, to this day, have received no response or follow-up.
This experience fell drastically short of expectations, especially given the premium rates charged. I expect a prompt response from management, as well as a discussion regarding compensation for the issues we endured.
Review is for SPA ONLY 5 star
This was a great experience and everyone was a delight. Massage was soothing overall experience was out Of this world. Must visit the spa section in TRS Mexico, Cancun
Kayli Muenzer
My husband and I booked our honeymoon here and we have ZERO regrets!! This place is truly amazing. The staff is so kind and friendly, the food is delicious with SO many options to choose from, the drinks are amazing, the room is incredible and always kept clean, the night life and entertainment has been SO much fun. The spa was a dream.
Carmen and Misa were our butlers and they were very informative and so kind.
Ulises was our best friend through the whole trip, always stopped to say hello and chat and we did the same anytime we saw him.
We will 100% be back!!
Only note: definitely have bug spray during the rainy season. You can’t avoid mosquitoes here and that’s not on the resort, you simply just can’t avoid them lol! Luckily TRS had tons of bug spray and afterbite stuff at the convenience store!!
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£1859
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Escape to the Hidden Beach Resort Au Naturel Club in Puerto Aventuras, a serene adult sanctuary with just 42 rooms and a presidential suite. Embrace Mexican hacienda-style decor and breathtaking views of the Caribbean Sea. Indulge in alfresco dining,...
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All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
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£1899
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Fun-packed days in the glorious Mexican sunshine await at the 5-star Family Selection at the magnificent Grand Palladium Costa Mujeres. Situated on a beautiful beach close to the popular resort of Cancun, this is the perfect place to enjoy an...
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Up to 8% Off when travelling between 15/10/2025 - 31/10/2025.
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Up to 8% Off when travelling between 15/10/2025 - 31/10/2025.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
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4.7
Google reviews (1061)
Mexico Holidays Special Offers
Prices from
£1899
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Be seduced by the tropical beauty of Mexico during an intoxicating all-inclusive holiday at the 5-star, adults-only Desire Riviera Maya Pearl Resort. Settled beside blonde sands and surrounded by swaying palms and lush tropical greenery, this...
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4.7
Google reviews (1061)
James W
This was our first time at a resort like this. Although they are not set up for Thrupples they made every effort to make it work for us. The food is phenomenal and always fresh. The hostess May is very kind and speaks very good English and allowed me to practice my bad Spanish with her every day at breakfast. The selection of bourbon is great. The staff is lovely and go out of their way to make you feel at home. The rooms are nice and comfortable and very clean.
We will definitely be returning for another visit.
Kimberly Prestia
Oh, I am blown away by the service here. It is beyond any expectation you could Possibly have. I have made a list of some people that really made my experience special for example by the pool, Candace and Kia and Jess and Abby and largo And Matt and Shirley they win a problem beyond to care for us. We also appreciate it Miguel and Antonio. They were the ones that always had a chair ready for us. The gardener Javier came over several days with a coconut. He climbed up the tree to get. He gives it to you with such pleasure in the morning. We had an awesome breakfast and Victor and Poor We’re constantly there to serve our every need. Water Our cleaning lady Harmon kept everything so clean every day then we went to the spot and we’re so blessed to have Selena and Zazil Who went over the top to give us an You made it awesome deep tissue massage perfect for all the toxins being removed through the lymphatic system. Gabi was instantly at our side to bring us drinks when we are by the pool. She even knew that we liked mineral water and would have it for us before we even asked for it. The number one reason we’ve been to Desire is because of the people that work here and this is our third trip in less than one year. They have memberships here. I would highly recommend because it’ll put you in such a great state of mind every time you come to visit. Compliments to management for all these people that I’ve mentioned who have helped us and if you are new and looking for a place to come, this is your place
Randall
Desire Riviera Maya Pearl is a true gem. It is small by most Cancun resort standards, but the quality cannot be surpassed. Upon arrival, Alex the bellman took our luggage and stored it while we checked in. We were offered a drink during the check in process which we enjoyed. They fulfilled our request to be on the quieter side of the resort (only about 100 rooms) and our penthouse, Room 75, was beautiful. We had a lovely deck with a hot tub. Our butler Erick was great, as weres his partners Carlos and Hector.
Miguel, Antonio, Vincent, and Horacio, the pool concierges, quickly got our loungers set up near our friends and made sure we had an umbrella. My wife likes to sit and read in the shade when she isn't in the pool. Pool bartenders Jairo and Luis Lopez stayed busy pouring drinks for those who swam up to the pool bar. Yolanda, Servando, Gabriella, and Monica were the pool waiters who stayed busy keeping drinks full.
There are choices of where to eat at Pearl. Breakfast is offered daily at Aphrodite with a delicious buffet as well as menu items. It is also where you can have lunch or dinner. Two other options for dinner are Pearl which is fine dining and Suki which is an Asian fusion restaurant. Menus vary from night to night at Pearl and Aphrodite. In addition the Mansion also has a restaurant that provides breakfast and evening meal service.
We stayed 6 nights, but on day 3 there was. a peninsula wide power outage and one of the a/c units in our room couldn't be repaired. The day manager, Danny Sanchez, offered to move us to another room, and the new room was amazing. It was an ocean front Mansion style room with a private pool overlooking the water. Amir became our butler and he was so attentive to every detail. Thankfully the sargasso seaweed was being cleaned up so the smell wasn't bad. Room service was awesome, bringing coffee every morning along with fruit and pastries. We ate in the Mansion dining room several times where Maria, Santiago, Eduardo, and Balen prepared the food and waited on us. Having fresh guacamole prepared at the table was a real treat!
Desirea, Claudea, Emma, and Jesus were the massage therapists we had at the Allure spa and they are beyond compare. There are a variety of services you can choose from, and highly recommend the couples massage.
Throughout the day and evening, playmakers Candace, Kia, Abby, Jessica, Largo, Matt, and Jade lead activites in and by the pool. Pool volleyball and beach volleyball are played regularly. DJ Alex and company provided music at the pool and in the evenings at Melange.
Melange is the new entertainment area there at Pearl. The fans kept the mosquitos at bay and bartender Cobb gave our drinks and refills quickly.
The resort is lovely, but the best aspect of it is the people who work there. They are what set it apart and why we keep going back.
Stephen Coomer
We just returned from 6 nights in Pearl and as usual had a great trip. The best part about the resort was the service and we met some great staff.
Large shout out to Luis Lopez who was the “Profesional Bartender” making great special drinks and the best margaritas for the wife. Claudia was also outstanding and created such a personal experience also with conversations while we sat at the bar drinking some great drinks. They made our experience so much better because the cared enough to provide personal service to us.
We also have to say Horacio and Miguel ALWAYS took care of as the pool making sure we were comfortable and well taken care of.
The food was really exceptional, and we were so glad. We never had a bad meal and the service in the restaurants was fantastic.
We would still love to see some repairs made to paint, rooms needing minor repairs, and especially the main pool that needs much repair to the tile, as well as some pool service for algae growing in grout. This is where people really spend a bulk of their time and having it made better would be a huge improvement.
The worst part was sea grass and the smell. We know this is not in control of resort, but it does affect the stay. Resort staff worked very hard to try cleaning up daily but due to the time of year it was overwhelming.
Lillian Hagmann
We ended up in a penthouse suite due to another guest canceling. The room was spacious, clean, and had a fantastic view of the pool and ocean.
Bad luck for us the weather was bad most of the week.
The staff went above and beyond, going so far to leave a happy birthday message on our bed.
The food is good but not great.
They have a lot of drink options. Be aware they will use well liquor if you don't specify a spirit. The beach wasn't great as there was a lot of seaweed but the pool and hot tub was large and clean.
The clothing optional was a nice feature. The demographic skews older than I expected and people are mostly here to show off with their own partner.
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Mexico Holidays Special Offers
Prices from
£1999
Based on 7 Nights, All Inclusive, Including Flight & Hotel
If you’re seeking non-stop family-fun in the sun, then look no further as the Nickelodeon Hotels & Resorts Riviera Maya has everything you could ever need. This lively all-inclusive resort invites you to enjoy comfortable accommodation and a huge...
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Up to 62% Off
Up to 62% Off
Up to 62% Off when travelling between 06/08/2024 - 02/01/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 62% Off when travelling between 06/08/2024 - 02/01/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
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UP TO 25% OFF* BOOK & SAVE NOW
4.7
Google reviews (922)
Mexico Holidays Special Offers
Prices from
£2039
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Mexico’s first clothing-optional resort, the Desire Riviera Maya Resort is the perfect choice for those seeking the ultimate sensual sanctuary with their loved one. This adults-only all-inclusive destination features Kamasutra inspired suites where you...
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*All savings are applied to the prices shown when applicable, available on selected travel dates between 2ns January 2024 - 1st December 2025.
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4.7
Google reviews (922)
Kathy Sliwa
Premier member review here : From the moment that we arrived to the moment we left everyone was extremely nice ! It is a more upscale resort for couples therefore the fun never stops ! Bartenders at the bar teach you Spanish if you desire 😃 will make any drink of your choice and overall notice you the minute you approach the bar ! Sexy Entertainers especially Monika and Bella are awesome and super friendly! You truly have the best experience there with one small exception : I don’t like that you have to make reservations for restaurants for dinner , it should be on walking bases … but with that said we still had an exceptional vacation and we will be back ! Night shows and entertainment are great and you are never bored ! If you get hungry after midnight there is those midnight tacos and pizza with an extremely polite, funny waiter to take your food order and of course from time to time you can see some friendly racoons near by waiting for you to share your food with them 😂 !!! Overall if you love having fun, reconnecting with your spouse and meeting new friendly people that this resort is definitely for you !
Hedonistic Adventurer
A smaller, more upscale and intimate naturalist resort. Quieter during the day with parties at night. More reserved but comfortable still. It doesn’t have a particular vibe or energy to it but it makes for a different kind of vacation time. The location is a bit remote and so you’re definitely going to spend your days and nights in the resort. It was good to try it but it wasn’t really my scene. I prefer something more wild, younger and freeing.
mrraine forever
We had a fantastic stay at Desire Mexico, split between Eden and Maya. The resort is beautifully kept, with a lively yet relaxed atmosphere that makes it easy to meet people or simply enjoy time together. The entertainment team really stood out, especially Javi, who brought so much energy and fun to volleyball and other games. His enthusiasm made sure everyone felt involved and had a laugh. The mix of daytime activities, themed nights and the friendly staff made this a truly memorable holiday. We’ll definitely be back.
Kimmy A
Great time and excellent service. Celso was a favorite server and Edwardo and Carlo and Mario - thank you for my specially made chocolate cake. He went above and beyond. Bam Bam was the best playmaker. And the best hostess is Maria. We can't wait to come back.
Daniel Osorio
I love the little the little place, nice room, nice resort over all, I wish the crowd was younger. But it’s classy, you guys have to try the private dinners and SPA! Have you heard of the Temazcal!!? Do it!! You’ll find out what are you made out off. There’s only 3 restaurants we never had an issue with seating, bring pants and shoes for the French restaurant
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4.3
Google reviews (109)
Mexico Holidays Special Offers
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£2079
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Step into a world where the Caribbean’s turquoise waters meet the soft, white sands of Isla Mujeres. Almare, A Luxury Collection Adult All-inclusive Resort, offers a luxurious, adults-only escape where relaxation meets adventure. Picture yourself...
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Room Upgrade to the next room category & 20% Off Spa Treatments*
Room Upgrade to the next room category & 20% Off Spa Treatments*
*Free room upgrade to next room category (up to Duplex Suite, subject to availability) and receive 20% off spa treatments when travelling between 02/10/2025 - 31/12/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required board basis at the time of booking. **Blackout Dates Apply
*Free room upgrade to next room category (up to Duplex Suite, subject to availability) and receive 20% off spa treatments when travelling between 02/10/2025 - 31/12/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required board basis at the time of booking. **Blackout Dates Apply
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4.3
Google reviews (109)
Mrz. Castle
We stayed at this luxury resort to celebrate my friend's birthday and wow!
Our entire stay was delightful from the ferry trip to the island and back.
Our suite was spacious and super clean with a nice jacuzzi tub. We had a fully stocked refrigerator and cozy chairs on our balcony.
There are no complaints with the staff at Almare. Everyone worked extremely hard to accommodate us.
The meals were unique and tasty however it would've been nice if there were all day buffet options.
Overall, I'd book again.
Sophia
I recently stayed at Almare, a Luxury Collection Resort in Isla Mujeres, and it was one of the best travel experiences I’ve ever had. The resort is absolutely beautiful, with a calm and refined atmosphere that makes it easy to relax from the moment you arrive. Everything feels intentional, from the design to the materials to the way the light hits the ocean.
The food and drinks were incredible. You can really taste the quality in every single thing they serve. Nothing felt cheap or watered down like at some other all-inclusive resorts. BOGA was perfect for breakfast with a great mix of fresh fruit, pastries, and cooked-to-order dishes. The Seasalt rooftop restaurant was the highlight of my stay. Dinner there felt special every night, both for the view and the creativity of the food. During the day, the pool bar became my favorite place to be. The service was quick, the food was fresh, and every drink was made with care.
The people working at Almare are what make it truly stand out. Alan, the Food and Beverage Manager, went above and beyond to make sure everything about our stay was perfect. Karen, who took care of us while we were in the beach cabanas, was so sweet and attentive. And Rafael, the bartender, made every drink with such skill and energy that seeing him was always a highlight of the day. It’s rare to meet people who love what they do as much as this team does.
I also went on a private kayaking tour with one of the managers, and it ended up being one of my favorite moments of the trip. Every manager I spoke with seemed genuinely invested in making the resort grow into something even better, which makes me excited to go back and see how it evolves.
If I had to give one small critique, it’s that there is usually only one restaurant open for dinner each night. It didn’t take away from the experience at all, but it’s something to know if you like a lot of variety.
The rooms were spacious, beautifully designed, and felt luxurious in every way. Every part of the resort feels new and cared for.
As someone who usually stays at properties like the St. Regis or other high-end Marriott hotels, I can honestly say that Almare exceeded every expectation. It’s the kind of place where you feel looked after without ever feeling crowded or rushed. I can’t wait to come back.
Shanon & Melanie
Gorgeous resort with top-notch service — food and amenities need a boost
⭐️⭐️⭐️⭐️ (4/5)
Almare Isla Mujeres is a stunning property that delivers exceptional service in a truly beautiful setting.
The team members were consistently warm, professional, and eager to make our stay special. Our room was modern, spotless, and very comfortable, and the main pool area was lovely — the semi-heated water and calm turquoise ocean made it easy to relax and enjoy the view. The bartenders were also a highlight, offering skilled mixology, a strong liquor selection, and thoughtfully crafted cocktails.
Where the experience fell short was in dining and amenity variety. The food presentation was beautiful, but the quality and selection were limited. With inky two restaurants, the breakfast, lunch, and dinner menus remained static and repetitive. The rooftop pool was much smaller than expected, with bar service beginning late in the day and inconsistent attention once open.
Lastly, there were no general hot tubs unless you held elite status AND specifically requested access to the spa.
Overall, Almare offers a first-class setting and outstanding hospitality — however, the food must be addressed to have the potential to stand out against
the very best all-inclusive experiences.
Matthew Moore
Was picked up at a partner hotel for the hotel ferry and service provided was already top notch. Provided a free drink and took the boat ride over. All luggage was handled by staff. Provided a quick tour of the resort and shown to the room where they provided me an upgrade as an ambassador with Marriott. The resort is very clean for it to be open air. Weather was wonderful and beach was clean. Some parts are rocky but compared to other resorts this time of year it was great and cleaned up as much as possible. They provided free paddle boards, snorkeling gear, kayaks and took us on a short trip. This service was great and the entertainment crew did a great job even though occupancy was low at this time. All the Food was fantastic and everything tasted fresh! All the servers would remember us mostly and my girlfriend’s gluten free allergy was no worries! I forgot to reserve twice for dinner but no issues with getting us in. Before or after dinner we would enjoy a few drinks with Eli and Joseph at the main lobby bar. Those guys are fantastic and so personable and made the BEST drinks. The golf cart is quite expensive but convenient. If not in your budget staff will help get you a taxi to get into north part of the island which is only $10z I would definitely visit again. If your looking for a relaxing time with no worries and this is the place to be.
Bryan Castillo
Real quiet and peaceful place. Not over crowded. Food is always made fresh when ordered, not buffet style. Staff is very welcoming. Rooms are very nice, everything looks clean and kept up. They provide a private ferry boat from cancun to the island. You just need to make arrangements from airport to resort port. Overall great place if you are looking for a nice clean and quiet get away.
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4.8
Google reviews (8419)
Mexico Holidays Special Offers
Prices from
£2329
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Take flight to Mexico for a luxurious all-inclusive holiday beside the crystalline waters of the Caribbean Sea at ATELIER Playa Mujures. Blending elegant style with captivating natural surroundings, this dazzling adults-only (16+) resort, which...
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Up to 45% Off
Up to 45% Off when travelling between 01/10/2025 - 31/10/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 45% Off when travelling between 01/10/2025 - 31/10/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
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4.8
Google reviews (8419)
Kolt K
Amazing! Every part of this experience. The food is phenomenal. The service is top notch. The drinks are high-quality. We spend 5 days here and couldn’t ask for anything to be better. Definitely do Inspira upgrade. The roof top pools are amazing. Our
Butlers, Hiram and Alejandro, were so good.
Rajesh Kolluri
My wife and I went to ATPM for our mini moon and absolutely loved it. From before we even got there to the time we left Cancun, we were taken care of. We booked the Inspira swim in swim out and absolutely loved it. Our butler team of Valeria and Alejandro were exceptional, and our front desk greeting concierge of Bernice was amazing. They took great care of us from providing us small touches to make our mini moon after our wedding special like chocolates, champagne, bubble baths, to helping us with a complimentary spa time, to reserving all of our dinners. The food options here as well as the pool and beach availability was exceptional. Truly a magical place and we will definitely be back.
Petra Petrita
The hotel did everything great! They went above and beyond for my birthday, making it unforgettable. We had a small electrical incident next door, but their compensation was generous, and they handled it smoothly. Our butlers, Alberto and Lazaro, were super helpful, making us feel right at home. Huge shout-out to Javier, one of the beach boys-he was incredibly attentive, friendly, and even remembered our names. He always got us the perfect cabana, and with his training to become a butler, he'll be amazing. Extraordinary service all around, and our whole stay was wonderful!
Brian Schaefer
This resort really stands out. I am not typically an all inclusive fan but was pretty much converted this trip. We did the Inspira upgrade which we thought was worth it for the rooftop pool and more private beach area. Some things the really stand out
1) the food is incredible, all the way from the pool and beach-side lunches, to the variety of dinner cuisine, and finally to the Maria Dolores experience with the incredible Ivan as our waiter. Enough to keep it interesting for a full 7 nights and all tasty enough to want to come back and have more.
2) the pools and beaches are pristine. The rooftop Inspira pool was our favorite. All the staff are very attentive, food and drinks were amazing.
3) the service all around is fantastic. Jessica and Emmanuel, among many others, made our days by the pool very comfortable. Valeria and Alejandro were amazing butlers. Quick to respond, easily answered any questions, and always were very warm in their interactions.
Will definitely be returning and likely bringing friends.
The only thing I didn’t love was the pressure to take a presentation about the timeshare / Inspira package when we arrived.
Hayden Pirkle
This was our second time at Atelier. Our experience was phenomenal. The food is fantastic. The drinks were delicious. The Inspira upgrade is a must!!
Domingo and Alexis helped us with everything through the week scheduling and providing all the help to make vacation carefree. Marisol was very accommodating for us and always checking in.
The tequila master class with Sergio was an unforgettable experience. Our turn down service from Veronica was amazing as well she always left us extra waters to keep us going! Hector and Felipe at the pool bars were fantastic. Also did a silent disco for the first time while being here and that was one of the most fun things we had ever done.
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Mexico Holidays Special Offers
Prices from
£4069
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Escape to the Palafitos Overwater Bungalows, a luxurious haven in the Caribbean Sea. Wake up to the soothing sounds of the ocean and stunning panoramic views. Relax on your private deck, feel the sea breeze, and dive into the crystal-clear waters below...
Special Offer Details
Up to 40% Off
Up to 40% Off
Up to 40% Off when travelling between 01/11/2025 - 02/01/2027.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 40% Off when travelling between 01/11/2025 - 02/01/2027.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
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