- All Destinations
- Caribbean
- Antigua
- Aruba
- Bahamas
- Barbados
- Cancun
- Cuba
- Dominican Republic
- Grenada
- Jamaica
- Mexico
- St Kitts and Nevis
- St Lucia
- St Vincent and the Grenadines
- Tobago
- Turks and Caicos
- Caribbean Multicentres
- Caribbean Cruises
- Morocco
- Casablanca
- Marrakesh
- Agadir
- Singapore
- Middle East
- Abu Dhabi
- Ajman
- Bahrain
- Dubai
- Dubai Multicentres
- Egypt
- Fujairah
- Jordan
- Middle East Cruises
- Oman
- Qatar
- Ras Al Khaimah
- Saadiyat Island
- Saudi Arabia
- Malaysia
- Borneo
- Kuala Lumpur
- Langkawi
- Pangkor Laut
- Penang
- Malaysia Multicentres
- Hong Kong
- Thailand
- Bangkok
- Hua Hin & Cha Am
- Khao Lak
- Koh Samui
- Krabi
- Pattaya
- Phi Phi
- Phuket
- Chiang Mai
- Thailand Multicentres
- Thailand Islands
- Koh Lanta
- Far East Cruises
- South Africa
- Cape Town
- Kruger National Park
- Garden Route
- Eastern Cape
- South Africa Tours
- Cape Verde
- Europe
- Spain
- Greece
- Cyprus
- Portugal
- Croatia
- Italy
- Turkey
- Malta
- Europe Multicentres
- European Cruises
- Indian Ocean
- Maldives
- Mauritius
- Seychelles
- Sri Lanka
- Zanzibar
- Indian Ocean Multicentres
- Goa
- Indonesia
- Bali
- Bali Multicentres
- Vietnam
- Nha Trang
- Hoi An
- Hue
- Danang
- Phan Thiet
- Hanoi
- Ho Chi Minh
- Vietnam Multicentres
- Cambodia
- Phnom Penh
- Siem Reap
- USA
- Orlando
- New York
- Las Vegas
- USA Multicentres
- USA Cruises
- Japan
- Japan Multicentres
- Deals
- Cruise
- Manage Bookings
- Home
-
Destinations
- All Destinations
-
Caribbean
- Antigua
- Aruba
- Bahamas
- Barbados
- Cancun
- Cuba
- Dominican Republic
- Grenada
- Jamaica
- Mexico
- St Kitts and Nevis
- St Lucia
- St Vincent and the Grenadines
- Tobago
- Turks and Caicos
- Caribbean Multicentres
- Caribbean Cruises
-
Morocco
- Casablanca
- Marrakesh
- Agadir
- Singapore
-
Middle East
- Abu Dhabi
- Ajman
- Bahrain
- Dubai
- Dubai Multicentres
- Egypt
- Fujairah
- Jordan
- Middle East Cruises
- Oman
- Qatar
- Ras Al Khaimah
- Saadiyat Island
- Saudi Arabia
-
Malaysia
- Borneo
- Kuala Lumpur
- Langkawi
- Pangkor Laut
- Penang
- Malaysia Multicentres
- Hong Kong
-
Thailand
- Bangkok
- Hua Hin & Cha Am
- Khao Lak
- Koh Samui
- Krabi
- Pattaya
- Phi Phi
- Phuket
- Chiang Mai
- Thailand Multicentres
- Thailand Islands
- Koh Lanta
- Far East Cruises
-
South Africa
- Cape Town
- Kruger National Park
- Garden Route
- Eastern Cape
- South Africa Tours
- Cape Verde
-
Europe
- Spain
- Greece
- Cyprus
- Portugal
- Croatia
- Italy
- Turkey
- Malta
- Europe Multicentres
- European Cruises
-
Indian Ocean
- Maldives
- Mauritius
- Seychelles
- Sri Lanka
- Zanzibar
- Indian Ocean Multicentres
- Goa
-
Indonesia
- Bali
- Bali Multicentres
-
Vietnam
- Nha Trang
- Hoi An
- Hue
- Danang
- Phan Thiet
- Hanoi
- Ho Chi Minh
- Vietnam Multicentres
-
Cambodia
- Phnom Penh
- Siem Reap
-
USA
- Orlando
- New York
- Las Vegas
- USA Multicentres
- USA Cruises
-
Japan
- Japan Multicentres
- Deals
- Cruise
- Manage Bookings
- My Account
For After Sales please contact:
Click for Customer ServiceOpening Hours
Please note that bank holiday hours may vary and might not align with these standard timings.
Mexico Holidays Special Offers
Take a look at our latest Mexico holiday deals, with exclusive packages, big savings, upgrades and more. Book today for the best choice and secure your dream Mexico holiday for less.
Read More
Free Room Upgrade to a Grand Sunset View *
3.6
Google reviews (23183)
Mexico Holidays Special Offers
Prices from
£979
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Looking out across the glistening turquoise waters of the Caribbean Sea, the incredible Grand Oasis Cancun is an ideal choice for a sensational all-inclusive Mexico beach holiday. With sun, sea and sand on tap, activities galore and Las Vegas-style...
Special Offer Details
Free Room Upgrade to a Grand Sunset View *
Free Room Upgrade to a Grand Sunset View *
*Upgrade from Grand Standard to Grand Sunset View when travelling between 03/12/2025 - 25/12/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
*Upgrade from Grand Standard to Grand Sunset View when travelling between 03/12/2025 - 25/12/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Close
3.6
Google reviews (23183)
Christopher Olson
Rooms are dated. Saw 1 cockroach.
Service is great. Only one issue where it took forever to get drinks/food
Location is in the middle of the hotel zone. So no shops in easily walkable distance. I recommend the jet skis tours across from the hotel. Was a lot of fun.
Overall, would book again but surprised to see it listed as 5 star.
Ade Oshinowo
Our recent stay at the Grand Oasis Cancun was the dream of tropical getaway, designed for total relaxation and the seamless enjoyment of the Caribbean lifestyle.
This resort sets a vibrant scene, the true standout feature was the culinary experience. The all-inclusive dining was a true highlight a symphony of flavors where the chefs served up international cuisine ever. Every buffet and specialty restaurant offered a delightful indulgence, earning a resounding "hmm yummy" with every plate.
Beyond the dining, the resort excelled in comfort and service; our room was spacious, the variety of on-site activities was great, and the overall maintenance was well-handled. While housekeeping was scheduled for efficiency, servicing the rooms every other day, the quality of attention was always high. Considering the incredible value, the stunning setting, and the memorable dining, I confidently give the Grand Oasis Cancun 4 stars across the board. This resort offers a truly wonderful experience, and without a doubt, I would eagerly choose to come again to fully live that tropical lifestyle.
Sophia Calderón
My husband and I visited over the Thanksgiving holiday and we were beyond disappointed from the initial arrival waiting 3 1/2 hours just to get our wristbands to check into the hotel. The line and process was frustrating and unreal. Since everyone arrived at the same time and checked in at the same time, the lines all flooded to the buffet where people are obviously hungry 30+ wait to eat only to discover the food was mediocre no taste very disappointed no true protein items. Lots of guest said the same thing so they would not be returning. luckily we ordered Uber eats. Not ideal for an all inclusive resort, but we were very satisfied with the items we had ordered from an outside restaurant. The only thing you have to go outside to get your food. They don’t allow Ubers or Uber eats to come into the resort. We finally discovered if you buy a Bali cabana you get a little bit of an upgrade for food and drink service so we did that and that was nice to have some fast service. Also, all the alcohol is very low quality, bottom shelf vodka and tequila. The staff was friendly, but I would not recommend coming back. It’s a beautiful resort right off the beach, huge swimming pool for the kids And music throughout the day which was nice but the food itself was horrible and the rooms need upgrades my husband suffered from really bad back pain from the broken bed we had and ended up having to get a Massage at bamboo spa down the street (they’re phenomenal) We didn’t feel we should pay any more money to the hotel and get more failed services there. They had beautiful peacocks roaming that was the highlight of my Thanksgiving.
Murf Makers
I’ve stayed at many all-inclusive resorts, but this was by far the worst experience ever. The entire place is pure chaos and absolutely not suitable for anyone who expects peace, comfort, or even basic respect.
Children are running and playing inside the restaurants, throwing food around and disturbing everyone. Parents don’t care, and staff never says a word about it. Having a normal, quiet meal was impossible.
The pool area is no better: sunbeds are reserved early in the morning with towels, and then people disappear for hours, while the hotel does nothing about it. As a result, most guests end up without a place to sit.
The atmosphere around the pools is honestly disgusting. People are vomiting right next to others, and no staff reacts quickly or keeps any kind of supervision. This should NEVER happen in any resort.
At night and early in the morning there is constant noise in the hallways. Doors slamming, people shouting, kids running around… getting a proper night’s sleep just doesn’t exist here.
Management does nothing: no supervision, no rules, no control. Everything feels neglected and unorganized. The all-inclusive food and drinks are below average, the staff seems uninterested, and hygiene clearly isn’t a priority.
In short:
This resort is an absolute no-go.
If you expect respect, peace, hygiene, and normal behavior, do NOT book here. I will never return
Los padres realmente necesitan enseñar a sus hijos modales básicos y respeto. Un resort no es un parque infantil, y es sorprendente cuántos niños aquí se comportan sin ninguna supervisión ni límites. Una buena educación evitaría la mitad de los problemas que sufren los demás huéspedes
lisa bennett
This has been my third time to this resort. The first two times I went with a guest and we went Kian saan. This time as I was by myself I didn’t feel it was necessary.
The rooms are ok, housekeeping staff is amazing
The food is terrible. It appears that the meals are recycled from the day before. Nothing appears to be fresh, it is either extremely dry or drenched in sauces. The bacon looks like a hotdog that was sliced thinly. In the buffet they refused to cook eggs any other way that the precooked scrambled or the omelet that was precooked as well.
The beach and pool are extremely nice.
Close
Up to 51% Off
4.3
Google reviews (116)
Mexico Holidays Special Offers
Prices from
£1999
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Step into a world where the Caribbean’s turquoise waters meet the soft, white sands of Isla Mujeres. Almare, A Luxury Collection Adult All-inclusive Resort, offers a luxurious, adults-only escape where relaxation meets adventure. Picture yourself...
Special Offer Details
Up to 51% Off
Up to 51% Off
Up to 51% Off when travelling between 17/11/2025 - 19/12/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 51% Off when travelling between 17/11/2025 - 19/12/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Close
4.3
Google reviews (116)
Genny Walters
This resort was absolutely everything we were looking for during our stay on Isla Mujeres. We stayed at the end of November and it was SO quiet. Very relaxing, the service was phenomenal and the food was all delicious. We would definitely stay here again if we come back to the island. If you are looking for a busier evening life scene, it's about a 20 min drive to Playa Norte where most of the shops, restaurants and bars are. However, we only planned to spend a small portion of our trip off the resort so this wasn't a problem for us. We rented a golf cart one day and took cabs the other days. A cab from the resort to Playa Norte is about $12.
Stefani H.
Not worth it. While this property sits under the Marriott Luxury Collection banner, the experience fell dramatically short of any luxury standard. Our group stayed over Thanksgiving weekend, paid a premium holiday rate, and ended up genuinely disappointed across multiple service touchpoints.
Despite the hotel being visibly empty, both restaurants consistently struggled. We waited excessive amounts of time just to be seated, orders were forgotten, and in several cases food never arrived. Food service was slow at every meal. To add to the frustration, we also encountered a rude and visibly unhappy bartender, which set the wrong tone entirely.
There were bright spots — and those individuals deserve credit. Beachside service from Karen and Alejandro was exceptional, and Andrea at breakfast was fantastic. Noe was also incredibly helpful with pre-arrival arrangements and went above and beyond. These team members embodied the hospitality you expect at a Luxury Collection property… unfortunately, the rest of the operation did not.
Mrz. Castle
We stayed at this luxury resort to celebrate my friend's birthday and wow!
Our entire stay was delightful from the ferry trip to the island and back.
Our suite was spacious and super clean with a nice jacuzzi tub. We had a fully stocked refrigerator and cozy chairs on our balcony.
There are no complaints with the staff at Almare. Everyone worked extremely hard to accommodate us.
The meals were unique and tasty however it would've been nice if there were all day buffet options.
Overall, I'd book again.
Sophia
I recently stayed at Almare, a Luxury Collection Resort in Isla Mujeres, and it was one of the best travel experiences I’ve ever had. The resort is absolutely beautiful, with a calm and refined atmosphere that makes it easy to relax from the moment you arrive. Everything feels intentional, from the design to the materials to the way the light hits the ocean.
The food and drinks were incredible. You can really taste the quality in every single thing they serve. Nothing felt cheap or watered down like at some other all-inclusive resorts. BOGA was perfect for breakfast with a great mix of fresh fruit, pastries, and cooked-to-order dishes. The Seasalt rooftop restaurant was the highlight of my stay. Dinner there felt special every night, both for the view and the creativity of the food. During the day, the pool bar became my favorite place to be. The service was quick, the food was fresh, and every drink was made with care.
The people working at Almare are what make it truly stand out. Alan, the Food and Beverage Manager, went above and beyond to make sure everything about our stay was perfect. Karen, who took care of us while we were in the beach cabanas, was so sweet and attentive. And Rafael, the bartender, made every drink with such skill and energy that seeing him was always a highlight of the day. It’s rare to meet people who love what they do as much as this team does.
I also went on a private kayaking tour with one of the managers, and it ended up being one of my favorite moments of the trip. Every manager I spoke with seemed genuinely invested in making the resort grow into something even better, which makes me excited to go back and see how it evolves.
If I had to give one small critique, it’s that there is usually only one restaurant open for dinner each night. It didn’t take away from the experience at all, but it’s something to know if you like a lot of variety.
The rooms were spacious, beautifully designed, and felt luxurious in every way. Every part of the resort feels new and cared for.
As someone who usually stays at properties like the St. Regis or other high-end Marriott hotels, I can honestly say that Almare exceeded every expectation. It’s the kind of place where you feel looked after without ever feeling crowded or rushed. I can’t wait to come back.
Shanon & Melanie
Gorgeous resort with top-notch service — food and amenities need a boost
⭐️⭐️⭐️⭐️ (4/5)
Almare Isla Mujeres is a stunning property that delivers exceptional service in a truly beautiful setting.
The team members were consistently warm, professional, and eager to make our stay special. Our room was modern, spotless, and very comfortable, and the main pool area was lovely — the semi-heated water and calm turquoise ocean made it easy to relax and enjoy the view. The bartenders were also a highlight, offering skilled mixology, a strong liquor selection, and thoughtfully crafted cocktails.
Where the experience fell short was in dining and amenity variety. The food presentation was beautiful, but the quality and selection were limited. With inky two restaurants, the breakfast, lunch, and dinner menus remained static and repetitive. The rooftop pool was much smaller than expected, with bar service beginning late in the day and inconsistent attention once open.
Lastly, there were no general hot tubs unless you held elite status AND specifically requested access to the spa.
Overall, Almare offers a first-class setting and outstanding hospitality — however, the food must be addressed to have the potential to stand out against
the very best all-inclusive experiences.
Close
Free Room Upgrade to a Superior *
4.0
Google reviews (13578)
Mexico Holidays Special Offers
Prices from
£979
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Immerse yourself in the tropical splendour of Cancun with an irresistible all-inclusive Mexico holiday at the sun-kissed Grand Oasis Palm. Sitting in a splendid location beside soft white sands and the pristine waters of the Caribbean Sea, this sublime...
Special Offer Details
Free Room Upgrade to a Superior *
Free Room Upgrade to a Superior *
*Upgrade from Standard to Superior when travelling between 03/12/2025 - 24/12/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
*Upgrade from Standard to Superior when travelling between 03/12/2025 - 24/12/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Close
4.0
Google reviews (13578)
Kyle Kinnunen
We stayed at the Grand Oasis Palm as a group of nine (two families of four plus a single), and while a couple of staff members at the sister resort were fantastic, the overall experience at this resort was disappointing.
Rooms & Reservation Issues
Rooms were extremely small and nothing like the photos online. Out of our three rooms, one never had hot water. When we asked about upgrading—fully willing to pay the difference—we were told it wasn’t possible because we hadn’t originally booked two separate reservations. There was also very limited seating around the pool, and no covered indoor area with tables/chairs to relax in, which was a problem during the first rainy days.
Food, Drinks & Service
Lines for food and drinks took far too long, and the drinks were wildly inconsistent from bar to bar. One night in the sports bar, the bartender took only half of our group’s order and then simply moved on mid-order. As English-speaking guests, we often felt overlooked compared to Spanish-speaking guests. The sports-bar arcade was mostly non-functional, with many games turned off or broken.
Beach & Grounds
One day someone pooped in the ocean, and it floated near the shore. Also, buses physically cannot fit onto the property, so drop-off and pickup happen on the street, not at the entrance, which isn’t ideal when arriving with luggage or kids.
Positives
Adult-sized towels were a nice touch, and at the sister resort Sens, Adrian at the bar and Hervin on the beach were absolutely outstanding—genuine highlights of our trip.
Overall
Too many issues to recommend. While the staff at the Sens property were amazing, the Grand Oasis Palm needs major improvements in room quality, service consistency, and basic guest comfort.
Sunny Lee-Gordon
As many reviewers have mentioned… it’s all true. To be honest, this feels more like a 2-star hotel.
Food: Not great. Long lineups, the reservation app is frustrating and always full. We’re in Cancun and still haven’t had a decent taco, burrito, or quesadilla. Not many dining options at all.. other than buffet and a few restaurants, you will need to pay around $30 USD but the food is not good…
Drinks: Probably the best part!! truly all-inclusive and consistently available. However, in some restaurant, a tall can of beer like Sapporo is $15 USD.
Wifi: Free and not bad at all
Rooms: Outdated. The TV has no Netflix or streaming options, and the picture quality has visible lines, almost like it was recorded on another device. The tap water has a noticeable smell. However, the hot water and AC both worked well. My shower kept going hot–cold every 5 seconds
Housekeeping: We had 5 rooms, and some had good housekeeping while others didn’t. One of our rooms had poop all over the place when we came back from lunch… housekeeping did come and clean it, but they were laughing, which felt really unprofessional and uncomfortable.
Pools: Pretty nice.
Beach: Not bad! shallow, sandy, and enjoyable.
Entertainment/Noise: And yes, as others have mentioned, some nights the shows went on past 11pm. very loud and definitely not ideal if you have kids trying to sleep.
Pirate Ship Excursion: It was good at first, but the whole experience lasted almost 4 hours .. extremely long and honestly a bit boring by the end. The food was only okay, especially considering we paid about $90 USD for the steak dinner for two, plus a $20 USD docking fee per person for the evening cruise.
Overall: If I arrived expecting a 2-star resort, I’d probably rate it 5 stars. But as a hotel marketed as 4 stars, it doesn’t meet that standard. Also, this trip was not cheap at all… costly somewhat.
Tip: At the beach, tip a server or waitress !! they’ll take great care of you and you won’t have to get up much, haha.
Anthony Moy
I stayed at this resort from November 21–27 to celebrate my birthday with my wife and kids. Unfortunately, the experience fell short of expectations. There wasn’t a warm or welcoming feeling upon arrival, and the check-in process was slow and unorganized. We waited a long time for our luggage, which prevented us from enjoying the pool and ocean on our first afternoon. Communication was also difficult, as many staff members spoke very limited English, so if you don’t speak much Spanish, you may run into challenges.
The elevators are very small, so keep that in mind if you’re traveling with strollers—it can get tight quickly.
The beaches were disappointing. Each morning, there was leftover trash from the night before—cigarette butts, plastic cups, beer bottles—and the area didn’t seem to be cleaned or refreshed. The beach and pool chairs also appeared to be left exactly where guests had moved them the previous day.
The pools were quite cold, which made it uncomfortable to swim, especially for younger kids; even my two-year-old kept saying the water was too cold.
Staffing also seemed to be an ongoing issue. Bars and coffee shops were consistently understaffed, resulting in long lines—not something you want to deal with while on vacation.
The food was another major disappointment. The food halls offered very limited quality, and we struggled to find meals we enjoyed. For breakfast, we ended up paying extra to eat at a separate restaurant—one we technically didn’t have access to—just to start our mornings with a decent meal.
I’ve stayed at many all-inclusive resorts throughout the Caribbean and several others in Cancun and Playa del Carmen, and this was by far the most underwhelming experience. While a few of the specialty restaurants served meals we did enjoy, there were still long lines for lunch and dinner at most places.
Overall, I would not recommend this resort, particularly for families with young children. Do yourself a favor and consider other options.
Andrea Bortnik
I don't know if the Grand Oasis Palm had changed management or not, but the quality of the facilities, the # of staff, the % of operation in the restaurants and the food quality is awful. It has gone down significantly compared to when I was there years ago. For example, 2 times today when I went to the towel station to get towels, they ran out and said it will take 10 minutes to wash. The food at the buffet lines were unappetizing with 2 to 3 star restaurant quality and we had to wait 30-40 minutes outside for the Hacienda buffet line only to eat gummy pasta, diluted cheese liquid, and stale chicken nuggets. In our room, there is mold/mildew in the shower, the shower fixture are rusted, the drain was clogged and drain plate was not secured. We paid $299 per night for this hotel and it is completely NOT worth it. In our room, even though the window is closed, wind is seeping through the old window panels and making a loud howling sound. We called the operator and they sent a worker up who tore up little pieces of towel and stuffed it into the gaps in this old window frame. When we ordered strawberry daiquiri at the bar today, there were 15 people ahead of us and 1 guy tending the bar. We went to the pizza place for lunch, we waited 25 minutes in line, and another 40 minutes for the pizza to come out because only 1 oven was in operation, the staff were angry, the hostess was cold and I believe the workers are in a bad mood and providing horrible service because they are understaffed. We feel like we got scammed because the online reviews and images looked like a 4-5 star hotel whereas our experience is like a 2-3 star hotel especially when we are paying almost $300/night in Mexico during the off season in November. We highly do NOT recommend this hotel and are extremely disappointed with our stay. In the kid zone, they have a tall water slide but we were told that it is only open 10 minutes daily and only available to kids that sign up for the kids drop off program. We asked about the free kayaks and other items we read about and they said that it used to be available but no longer available anymore. It seems like management changed. Things just don't add up. How can a hotel charge so much money for such a run down experience? This is our second night here and from 9pm to midnight, they've concerts blasting outdoors and this is a family resort. How odd.
We are still here. Can someone contact us to improve our experience?
Rodney Maxime
My family and I recently visited Cancun, Mexico, and stayed at this resort. I’ve been to Cancun before and had great experiences, but this stay was completely different—in the worst way.
The service throughout the resort felt noticeably off, and there was an uncomfortable tone toward guests of African-American descent. The constant staring became intrusive, and despite trying to ignore it, it happened every single day. If you don’t speak much Spanish, they immediately recognize you as a tourist and become visibly dismissive. To make matters worse, a few individuals touched my daughter’s and wife’s hair without consent, which is absolutely unacceptable.
The pool was extremely cold—so cold that my family and I couldn’t enjoy it without worrying about getting sick. For the price we paid for an “all-inclusive” experience, the food was very disappointing. Breakfast, lunch, and dinner were poorly seasoned, and at times it felt like meals were pre-cooked and reheated.
The hotel rooms were outdated, had a noticeable moldy smell, and did not match the upscale appearance advertised online. Upon checkout, the front desk attempted to charge us again for a beach cabana we had already paid for. Thankfully, we had the receipt to prove it—so I highly recommend keeping all receipts. Additionally, be cautious with currency exchanges. Without a converter app or familiarity with their currency, it’s easy to be overcharged or shorted. Fortunately, my wife and I were paying close attention.
Overall, this trip was far from what we expected. On a previous visit to Cancun, we stayed at Hotel NYX and had a phenomenal experience. We chose this resort because we needed a family-friendly option—but this stay was a major disappointment. I will not be returning.
Close
Free Room Upgrade to a Sens Master Suite *
4.1
Google reviews (3896)
Mexico Holidays Special Offers
Prices from
£1059
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Discover relaxation or excitement on the shores of Mexico at The Sens Cancun, a lively all-inclusive resort offering both family fun and moments of pure bliss in adults-only areas. A superb infinity pool overlooking the sea is a great place to...
Special Offer Details
Free Room Upgrade to a Sens Master Suite *
Free Room Upgrade to a Sens Master Suite *
*Room Upgrade between dates: 03/12/2025 - 25/12/2026
Sens Standard -> Sens Superior
Sens Junior Suite -> Sens Master Suite
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
*Room Upgrade between dates: 03/12/2025 - 25/12/2026
Sens Standard -> Sens Superior
Sens Junior Suite -> Sens Master Suite
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Close
4.1
Google reviews (3896)
Joanna Zasada
We had a very pleasant stay at this hotel. The food was excellent with plenty of variety every day, and our room was cleaned daily, which we really appreciated. The staff were always friendly and helpful, creating a welcoming atmosphere.
The beach nearby was absolutely beautiful, and we also had access to the hotel next door, which was a nice bonus.
The only downsides were that the hotel could use some renovation, and there wasn’t much evening entertainment by the pool. Apart from that, everything was great, and we really enjoyed our stay!
Joe MacDonald
Been here for a day. I already feel I've wasted my money but will make the best of it. Brought the family for the first time. Get to the beach early if you want chairs. No music at the beach or pool. Nobody barely speaks English. They give you an app to figure out where everything is. Everyone wants to sell you something every 2 min. Can't control the weather but the forecast is rain for the next 4 days. Not a good start to the trip. The air Canada rep made me wait for an hour and hasn't shown up to make sure we have transportation back to the airport. Still an unknown? Unless things change i will never come back again. Very disappointed so far. Oh also no balcony to wake up and have a coffee on.
Danylo
The worst hotel I’ve ever stayed at.
We arrived at night after an exhausting long flight with a small child in our arms. Everything was prepaid. At the reception they simply told us that “all rooms are occupied” and there was no space for us. Whaaat? We’ve paid for our stay!!!
They didn’t care at all that we were with a child — no empathy, no assistance, nothing. They just told us to drive to another hotel 20 minutes away, even though we had paid for THIS one.
When we finally got a room after “fighting” with manager on front desk…the wind noise inside was unbearable — impossible to sleep. When I went to reception to ask for basic ear plugs, they didn’t even listen. They brushed me off and sent me to a pharmacy.
Zero service on front desk, zero humanity. And the way they ignored us while we were holding a small child was disgusting.
chris S.
Great Family Stay in Cancun – A Few Bumps, but Worth It!
Spent 5 days at the Seams Hotel in Cancun with the familia, and overall it was a good experience. The location is a major plus—just a short walk to the bus stops, which made it super easy to get around without needing a car. The beaches nearby? Absolutely beautiful—clear water, soft sand, postcard-worthy views.
The hotel itself was clean and welcoming. Staff were friendly and helpful throughout our stay. The food had decent variety, though I did get some indigestion from a couple of dishes—nothing major, but worth noting if you’ve got a sensitive stomach. Still, the family found something to enjoy at each meal, so no one went hungry.
All in all, it was a relaxing and enjoyable stay. Not 5-star luxury, but solid and family-friendly. Would consider staying again, especially for the beach access and convenience.
Adisa V
This was a second time staying at this resort and we enjoyed every second of it! We had a fast- VIP check-in experience. Great and prompt service; staff is friendly and courteous. Beautiful amenities, amazing views, and great room services on daily basis. Many great restaurants to choose from, offering delicious specialties! Our favorite was The White Box, although the coffee place was also delightful. Resort is well kept, and we have seen many improvements since the last time we stayed here seven years ago! Entertainment was ok, Our kids enjoyed a supervised kids club, with many kids activities, and opportunity for parents to relax and enjoy adults-only amenities. The only downside was the beach area; overcrowded and lacks lounges and chairs. Rooms could also use some updates, especially pillows and showers in the bathroom.
Overall our stay was amazing!
Close
Free Room Upgrade to a Pyramid Master Suite *
3.9
Google reviews (6793)
Mexico Holidays Special Offers
Prices from
£1079
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Be swept away by the stunning tropical beauty, colourful scenery and laid-back atmosphere of Mexico with a stay at The Pyramid Cancun. Sitting in a sensational location beside powdery white sands and the pristine waters of the Caribbean Sea, this...
Special Offer Details
Free Room Upgrade to a Pyramid Master Suite *
Free Room Upgrade to a Pyramid Master Suite *
*Room Upgrade between dates: 03/12/2025 - 24/12/2026
Pyramid Standard -> Pyramid Ocean Front
Pyramid Junior Suite - Pyramid Master Suite
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
*Room Upgrade between dates: 03/12/2025 - 24/12/2026
Pyramid Standard -> Pyramid Ocean Front
Pyramid Junior Suite - Pyramid Master Suite
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Close
3.9
Google reviews (6793)
Darren Di
My family and I stayed at the Pyramid for 5 days and 4 nights.
Pros:
1. Access to beach was easy. Beach was beautiful.
2. Pools are great. Good for kids of all ages. They have a wading pool for toddlers or kids that are still learning how to swim and deeper ends for older kids.
3. Good selection of restaurants (hard to get reservation though). Plenty of food options to try and multiple cuisines.
4. Staff were friendly and hard working.
Cons:
1. The rooms are outdated but more importantly they smell musty. When our concerns were brought to staff, their solution was to spray Febreeze like fragrance which only masked the issue and not address the underlying concern.
2. Bathrooms were not clean. On one day in particular, there was fecal matter on the bathroom floor. The issue was brought to the staffs attention and to my dismay it was still there when I went to use the restroom again later during the day.
3. Buffet options are limited in food.
4. Beach chairs are limited. For the amount of guests that stayed when we were there, more beach chairs should've been available.
Ultimately, I do not plan on returning to The Pyramid Cancun with my family due to these reasons. I sincerely hope that changes are made, especially on the cleanliness of the facilities as well as the outdated rooms and it's weird smell.
Zainab Dinari
I travelled to this resort with my two children, ages 13 and 10. When we arrived after travelling all day, the check in desk was closed. We proceeded to go to the check out desk and stood there for 20 minutes without being acknowledged. We were than told, we were at the wrong desk and directed to another desk. When we checked in, the rules of the resort were not explained to us. We knew to make sure to keep the room clean and understand the rules from staying at previous hotels about damage deposit fees. We paid the resort fees, and the lady told us to proceed to our room. It is a big resort; all she told us was to go out the doors and take a left. We were lost, so we asked a worker for help. He helped us to our building, but it was like a 5 minutes’ walk. There’s no way we would’ve found it on our own.
The first day while walking around, we did notice we were stared at a lot. We are covered as we are a Muslim family, so we understand we stick out. Its ok, maybe its not common for these places to have different types of families so we ignored it as much as we could. We were on vacation and were trying to not let it get to us too much. One of the days, we had brought back a drink, and it had spilled. We tried to call concierge to tell them about it, so they can get someone to clean it. I didn’t want it to damage the ground. No one answered at concierge, as the room doesn’t have paper towels we used a towel.
The next morning, I received a letter saying that I needed to contact concierge. They proceeded to tell me that housekeeping had found that I had stained 2 towels and must pay to replace the towels. The charge would be $28USD/towel. I proceeded to tell them that I was not told about covering any costs as it’s a resort and they must deal with stains all the time. They told me to come to the desk to talk to them and then advised I talk to the manager the next day as she will be in. During this time, housekeeping stopped coming to the room. They said I had to pay the balance as soon as possible and not at the end of the stay. The discount they had offered me was 460pesos which I paid for that night, because I got several calls to my room harassing me about this pending payment. I’m disappointed that happened, I did inform them due to this I will not be able to tip the housekeeper at the end of my stay because of the circumstances.
For a resort with an amazing pool, I was hoping to spend most of my time at the beach and the pool. During the stay we went to the pool twice and the beach 3 times. We felt uncomfortable because the staring was getting to us. So much that when we would walk by a group of people, they would stop talking and all turn and look at us. We didn’t bother other people, just kept to ourselves and did our own thing.
I had scheduled two excursions during the trip and our stay was for 10 days. We did the second excursion on Tuesday and were leaving the Friday after. The remaining days (Wed, Thurs, and Fri) we did not leave our hotel room, except to eat. We were done with the stay and wanted to return home. I was excited to go on this trip as I’m a single mother. Saving up for this trip was a lot of work and I felt we all deserved this trip to relax. Due to the trauma from this experience, we will not be returning to Cancun. I hope others have better experiences than this and are taken care of better than we were. Save yourself the grief and do not stay at this resort.
Jay
I travel a lot, maybe 60-90 nights a year in a hotel or resort and I’ll have to say this resort is the worst I have ever experienced. Booked a double bed room, received a single bed, was told they didn’t have any other rooms and is based on availability. They said they could accommodate with sending a twin bed. They sent one and left it outside our room with stains all over it. They didn’t even bother setting it up or sending additional bedding. It didn’t even fit in our room. Then the worst part of it all was that for the 4 days we were there we could not get reservation in any of the restaurants, for the first time in my life I had to uber eats food everyday at an all-inclusive resort. None of the customer service folks had any empathy or care to help us. Also everything shuts down at 10-11pm. There are soo many better options in the area, stay away from this place, looks good in pictures, but is a miserable place to stay.
Gina Armanyous
⭐ Google Reviews — English Version (direct & accessible)
Disappointing stay – would not recommend
We stayed here for two weeks and paid €1500 per person, but it was absolutely not worth the money. The hotel calls itself “all inclusive”, yet in some restaurants you still have to pay for your drinks. For the better restaurants you need to book in advance, but for three days in a row we couldn’t get a reservation anywhere because everything was fully booked.
Customer service was also very disappointing. A misunderstanding about a reservation — which we had already sorted out — was brought back up again as if we had done something wrong. They asked us to show proof of cancellation, and there was even talk of checking security camera footage, which felt intimidating.
At check-out, we found out the issue still hadn’t been communicated internally. Instead of the lobby simply calling the concierge, we had to walk all the way back to our own building to tell him again that the issue was already solved. That’s a seven-minute walk there and seven minutes back in the heat, all because they didn’t pass on the information. For such a big and supposedly luxurious hotel, this felt very unprofessional.
Basic facilities were also poorly managed. The towel service was inconsistent and one day there were no clean towels at all. You can only get drinks from 11:00 onwards, the buffet food is average at best, and I even received a cup with a lipstick stain on it. The sunbeds are hard and uncomfortable, and the bar is often so busy that you wait far too long for a drink.
Overall, this feels more like a 2- or 3-star hotel rather than a 4-star resort. We were treated unfriendly on multiple occasions, and simple things were made unnecessarily difficult.
I would not recommend staying here if you want value for your money.
Ginae Lasalle
Overall the resort is pretty and relaxing but there were a lot of cons to this place. For starters everything closes at 11pm, you have to make reservations for majority of the restaurants and most of the time they are fully booked, me and my family came across multiple workers who seems like they didn’t wanna serve us or had a problem giving out multiple meals to one person even tho it’s an ALL INCLUSIVE, they charge for room service, there’s also a lot of people inside and outside the resort who constantly try to get you to go out and it became very obnoxious after a few days, the beach waves are very strong making the ocean un swim able which was disappointing. Overall I wouldn’t stay here again for a 8 day trip or in general just being honest.
Close
Up to 22% Off
4.5
Google reviews (10255)
Mexico Holidays Special Offers
Prices from
£1189
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Discover the best of 5-star luxury living at Grand Sunset Princess All Suites Resort and Spa on the golden sands of Playa del Carmen. Brimming with fabulous facilities designed to accommodate either a day of relaxation or a heart-pumping sports session...
Special Offer Details
Up to 22% Off
Up to 22% Off
Up to 22% Off when travelling between 05/12/2025 - 23/12/2025.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 22% Off when travelling between 05/12/2025 - 23/12/2025.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
More offers may be available, please search your preferred dates for the latest offers
Close
4.5
Google reviews (10255)
Таисия Катан
We had an absolutely wonderful experience at the Rodizio restaurant at the Grand Sunset Princess. I would like to express my sincere appreciation to our waiter Pablo for his exceptional service. He was incredibly attentive, friendly, and professional, which made our dinner truly special.
I would also like to thank Felder, who served and carved the meats. He did an amazing job — the selection was delicious, perfectly cooked, and he presented everything with great skill and kindness.
Thank you, Pablo and Felder, for making our evening unforgettable. Your dedication and hospitality made a remarkable impression on us!☺️
Daki Dale
Even though parts of the hotel were under construction during our stay, it still exceeded our expectations. The food was fantastic—especially the à la carte restaurants, which are an absolute must-try. The sports bar had a great vibe, and our room was spacious, clean, and beautifully designed.
What truly made our stay unforgettable was the phenomenal staff. They went above and beyond to make us feel spoiled and well taken care of. I even proposed to my girlfriend during our stay, and the hotel team helped me tremendously with the decorations and setup. Their support made the moment absolutely perfect.
All in all, an amazing hotel with even better service. We would gladly come back!
Dasha Kravtsova
We just got back from vacation after staying here, at the newly renovated grand sunset princess & we absolutely loved it.
I was super worried about the food, because i'm a foodie, I love to eat & most all inclusive hotels dont have the best food, but to my surprise, the food here was absolutely delicious! Everyday the buffet had different options and it was seriously so good, a lot of stations where they cook hot food for you. I was never hungry, breakfast was great, for lunch we went to the snack bar which had fast food options & tacos which were delicious. For dinner there are 5 newly renovated restaurants which were pretty good but if we were still hungry, we went to the buffet which has delicious food.
We stayed at a platinum room which is soooo worth it. The balcony jaccuzzi was brand new & it was so nice to enjoy it while it rained and there was not much to do during the rain.
Everyone was so nice, the rooms were nice, the resort itself is beautiful, it's massive so lots of walking but I love to get my steps in, so to me thats a huge plus! I was doing about 10-15k steps a day here!
The beach has palms trees everywhere which is stunning.
I'd love to come back, to me the food is the most important part. If a resort is nice but the food is ehh, it ruins the entire experience for me. So the fact that the food was good made me happy daily here.
We traveled with kids & I would say it's kid friendly as well!
Jessica Wild
This is strictly for people looking to plan a wedding at this resort. Highly recommend you dont. Service is subpar. Taking weeks to get email reply, very inconsistent communication. Day of my wedding had many issues. Things I paid for were not delivered on and I've been fighting getting a refund back for their errors, and they did not even own up to all of them.
Resort itself is beautiful. Renovations are stunning. Had very attentive staff. Would go again, have stayed few times now.
Antonina
I’m staying at the Grand Princess Sunset Resort for the first time, and after a few days here, I’m really happy with my experience. The resort has a great atmosphere and plenty of activities to enjoy. Although I wish there were a bit more nightlife options, like a disco or club, the day entertainment is still fun and lively.
I also love that there are so many classes available! I’ve taken yoga and tennis so far, and I want to give a special shoutout to Jose Alfredo Alvarez. I took my very first tennis lesson with him, and I was amazed — by the end of the class, I was already able to correct my stance and return the ball confidently! Jose is an excellent instructor — patient, positive, and truly passionate about teaching.
Thanks to him, I’ve completely fallen in love with tennis! 🎾
Close
Up to 30% Off
Mexico Holidays Special Offers
Prices from
£1219
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Welcome to the exotic and enchanting Grand Palladium Colonial Resort & Spa in the heart of Riviera Maya, Mexico. This vibrant all-inclusive resort is nestled amidst lush tropical flora and fauna, with stunning beaches and breath taking crystal-clear...
Special Offer Details
Up to 30% Off
Up to 30% Off
Up to 30% Off when travelling between 27/11/2025 - 01/05/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 30% Off when travelling between 27/11/2025 - 01/05/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
More offers may be available, please search your preferred dates for the latest offers
Up to 59% Off
4.7
Google reviews (3170)
Mexico Holidays Special Offers
Prices from
£1229
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Immerse yourself in a world of luxury, style and sophistication at The Five Oceanfront. This magnificent 5-star getaway offers a prime beachfront location in the charming Mexican resort of Puerto Morelos. You will enjoy breathtaking views of the...
Special Offer Details
Up to 59% Off
Up to 59% Off
Up to 59% Off when travelling between 10/12/2025 - 01/01/2029.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 59% Off when travelling between 10/12/2025 - 01/01/2029.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
More offers may be available, please search your preferred dates for the latest offers
Close
4.7
Google reviews (3170)
Amanda Jewson
We had an amazing stay at The Fives Oceanfront! The atmosphere is gorgeous, the rooms are beautiful, and the whole property has such a relaxing, upscale vibe. Our group of 11 traveled together, and every single person loved it.
The restaurants were fun and delicious—although only two were open during our stay, so meals felt a bit repetitive by the end. Thankfully, the town right outside the resort is incredible, with tons of great food and things to explore.
The absolute stars of our experience were Hair (server), Hugo, Victor the bartender, and Gabriela. They truly made our trip unforgettable with their kindness, energy, and exceptional service.
As for booking a large group, it was effortless and completely stress-free, which I really appreciated.
Overall, we loved our time here and would absolutely recommend it!
Mark Allwein
This is our second stay at a Fives property and definitely not our last! We absolutely adore vacationing in Mexico and, at this point, we can’t imagine staying anywhere else.
Diego and Candido from the concierge staff absolutely pampered us and took care of every request we could think of—from scheduling massages and meals to making sure our room was exactly the way we wanted it. They make you feel like you are part of the family the minute you check-in. It's truly a masterclass in hospitality!
Abraham, Gabby, Sergio, and the entire wait staff are incredibly attentive, kind, and hardworking. It truly is some of the best service you’ll find anywhere. The food is not just amazing “for an all-inclusive” – it’s amazing, period. From Mexican to Caribbean, steak to Italian, they do it all, and they do it beautifully. The drinks are strong and delicious—the best mango margarita around, hands down.
The hotel grounds are stunning, and the oceanfront property in particular is exquisitely relaxing. Our room was perfectly appointed, spotless, comfortable, and exactly what we hoped for.
We’re already planning our return for Spring Break and a family reunion this summer. We've spent many years visiting different resorts throughout Mexico, and at this point there's no reason to go anywhere else. Do yourself a favor and just book something at any one of the Fives properties!
Jacques Guy
Our first time at The Fives Oceanfront in Puerto Morelos, and up to now it has been a very positive and enjoyable experience. At the reception, Lilia greeted us as we were family and coordinated our check-in and orientation at the hotel in a timely fashion. Then we met Yoe at the reception of the RoMarley restaurant. She always has a smile and helps us with our requests for seating. Up to now the servers at all three locations where food is served are all courteous and are always willing to make our meals a pleasurable experience. Thank you Jesus, Advel, Gabriel, Elvis, Giovanni, Antonio , Karla and all the others who help them.
I was able to thank Perro, one the chefs and complimented on the quality, flavor and presentation of every meal we have had up to now, a real culinary experience. Managers Joseph and Luis are working alongside the staff to help the guests to have an enjoyable meal.
Gustavo, the animation coordinator, is a gentleman. Some activities that we attended like the culinary session, bracelet weaving, candle making are ways for us to enjoy and discover some treasures of Mexico.
I am sorry that I cannot name all of the team members who work very hard to make our stay memorable. Thank you to all of you, housekeeping, bartenders, the 3 persons cleaning the beach, the greeters and all other staff members for delivering such wonderful services to us and all the guests.
katherine grothaus
Location was perfection. Atmosphere of the resort was calm and peaceful yet fun and vibrant. The rooms were beautiful and always clean and stocked. I do believe the value of the hotel and its experiences is consistent with the price. Noise level was not a problem, could always hear the waves at night especially. Service was IMPECCABLE, no notes. Candy and Gabbie rocked. The amenities were also very nice and we used them, the hot tub being our favorite!
Christian Fadoju
From start to end The Fives Oceanfront team were so professional, supportive and made our honeymoon stay one to truly remember. We had the all-inclusive option.
The room was spacious, clean and perfect for our stay with a private balcony. The cleaning service is great and can be daily for a change of towels and bedding.
The Ro Marley Beach House was the best and served unique breakfast and lunch dishes with a Carribbean twist. The dinner served had a variety of options including Italian style cuisines, a choice of sushi or Ro Marley's Carribbean cuisine. Everything was served fresh to order with a great selection of alcoholic drinks. Many all inclusive hotels I have stayed previously make the mistake of serving food in a buffet style which causes cross contamination and consequently spreads sickness among the stayers. The Fives Oceanfront did this right!
A special shout-out to the servers Yoe, Abraham, Gabriel, Hair, Elvis, Luciano, Antonio (and all of them I have failed to mention) for being so attentive when taking food orders and serving drinks and personable with humour and our bad attempts at speaking Spanish.
I think it is worth exploring various options for exploring outside of Puerto Morelos. As the town is around 30-40mins south of Cancun. I found it cheaper to source my own taxi service by arranging separately. Also, close to Puerto Morelos town are excursion providers to Chichen-Itza as well as Tulum-Coba, Isla Mujeres and other spots for affordable all-day trips. The hotel does offer excursions and activities for those who prefer in-house service.
The hotel is quiet from after 11pm as there is no late night drinks service. This was perfect for us jetlagged travellers to catch up on our sleep.
I can only commend The Fives Oceanfront team and staying at this wonderful hotel. Me and my wife have never felt so relaxed and destressed from the hustle and bustle of our city lives. We were provided with such a high quality of customer service during our honeymoon.
We recommend for an amazing stay.
Bravo team!
Close
Up to 30% Off
Mexico Holidays Special Offers
Prices from
£1279
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Bask in glorious tropical sunshine during a lavish Mexico holiday at the chic Oleo Cancun Playa Boutique Resort. Here you’ll discover a splendid all-inclusive sanctuary beside powdery white sands and the turquoise waters of the Caribbean Sea. Spend...
Special Offer Details
Up to 30% Off
Up to 30% Off
Up to 30% Off when travelling between 14/11/2025 - 31/10/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 30% Off when travelling between 14/11/2025 - 31/10/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 21% Off
4.2
Google reviews (4010)
Mexico Holidays Special Offers
Prices from
£1279
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Jet off for a feast of fun, leisure and entertainment at the Platinum Yucatan Princess Hotel, a magnificent 5-star adults-only getaway in Playa del Carmen in the sun-kissed Mexican Riviera Maya. This all-inclusive beachfront escape is ideal for...
Special Offer Details
Up to 21% Off
Up to 21% Off
Up to 21% Off when travelling between 23/12/2025 - 01/11/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 21% Off when travelling between 23/12/2025 - 01/11/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
More offers may be available, please search your preferred dates for the latest offers
Close
4.2
Google reviews (4010)
Julie St-Hilaire
⭐️⭐️⭐️⭐️⭐️⭐️
An Exceptional Stay at the Platinum Yucatan Princess!
I’m truly impressed by this hotel — and that says a lot since this is my 20th trip to Mexico! I’ve stayed at several resorts like Bahia Principe, Riu, Blue Bay, and Club Med, but the Platinum Yucatan Princess is the one that fits my needs perfectly.
A huge thank you to Maritza at the front desk, who gave us excellent advice and assigned us a very quiet building — exactly what I was looking for. The service is outstanding, and every staff member is polite, attentive, and genuinely caring.
The room is spacious and beautiful, with a large bathtub, a double shower, and thoughtful details like a beach bag and three bottles of liquor (rum, vodka, etc.) upon arrival. The entire resort is spotless — rooms, common areas, everything is perfectly maintained.
I also loved that there are peaceful areas for relaxation as well as more lively pools for those who enjoy a bit of atmosphere. A special mention to Ruby, who took care of our room — absolutely wonderful service!
Overall, this stay exceeded all my expectations. If I could, I would give it 6 stars instead of 5!
Can’t wait to come back soon 💖
Renee Adams
We just returned yesterday and want to give a true assessment of what you can expect when you book here. Our group (of 11) had a great time! Now it is not a 5 star resort...let's face it...it's an all-inclusive resort. HOWEVER, the food at the buffet was good, the choices were many and the service was attentive. The entertainment staff was EXCEPTIONAL!!!! From making guacamole, decorating hats/t-shirts to their overall attention to all the guest was beyond what you would expect. A big shoutout to Luna and Johnny who made our stay extra special. The shows at night are exceptional. The dancers are amazing and engaging! The pools were clean, the beach without seaweed and the rooms adequate. Here is where I, in my opinion, would suggest some improvement. The rooms need some love, if they spent just a little money to upgrade the resort it would go a long way. The Pool bar staff need to focus a bit more on their guests. I found the service slow and less than friendly. Fernando in the late night bar was great and did his job very well. The mornings were a bit slow going and it was always his fault :). I have already started looking at another vacation and I wouldn't be surprised if we returned! Our overall experience was great.
Klarice Segeren
A wonderful place to stay!! Any review regarding poor service should be disregarded because it’s likely from an entitled vacationer. The service around the entire resort was exceptional! Everyone is polite and happy to help you! We just got back and were a group of 10 and we were always accommodated - which is a challenge (shout out to the buffet hostess for always remembering us!) The resort is a perfect size and the amenities were always available to use. A gem of a location! If you want the big resort, you can still go next door but if you want to meet people and enjoy the offering, this is the place. Don’t sleep on the sports park - so much fun! The club was also a great time. For the age of the resort and the amount of maintenance that goes into it, this team makes everything look spectacular, clean, and ready to use! I cannot say enough good things!
Mike Kruk
Rooms. Stayed for a week during November, the rooms design is relatively nice and straightforward. Things are clean and organized enough. The rooms are not an issue.
Staff. Servers in the restaurants are nice. Housekeeping staff are friendly and attentive.
Pool. Ridiculously small. For a main pool area at a larger resort, the pool is 1/3 the size I would expect it to be. You’re constantly bumping into people, even when there’s only 40 people in the pool. There were many times the pool activities by the staff had nobody participating so that just shows you how little people there were staying at the resort but still had the same problems
Pool bar. You need more staff tending to the bar. Sometimes you wait 15 minutes for a drink. That to me is ridiculous ant all inclusive resort. Just have two or three people instead of one person working in the bar. They only had one person working the bar for the pool patrons day after day. How is that possible? It’s the only bar by the pool.
The front check-in staff told us the hotel was fully booked, but that’s clearly a lie. There was absolutely no way the hotel was full, especially when you notice most of the second floor rooms were untouched with no one in them. They just use that as an excuse. The restaurants were almost always empty at all times. The entertainment shows I had 20 or 30 people at them each night.
Food. The biggest problem with the hotel is the food. The food is abysmal. One of our group had food poisoning after eating at the sushi restaurant. The buffet is quite sad in its selection. I was baffled at their lack of options. In addition, unless you hit the hours of breakfast or lunch or dinner, exactly, your options for food in the buffet are stale nacho chips, or overcooked beef burger patties. Never mind anything at all if you’re vegetarian or don’t want a burger.
Room service options are terrible. The food is bland and not a big selection. So you end up having to only get the same one or two things each time you order. And funny enough, they’re the exact same things as you see in the buffet for dinner and lunch. So it tells you that they just recycle the same menu items everywhere for simplicity in the kitchen.
Menus & written communication. Rife with spelling mistakes and incorrect language. For a resort of this size and magnitude to not have a native English speaker going over things to proofread them or to correct mistakes, is quite ridiculous as a corporate operating procedure.
Wildlife. Raccoons and some other type of rodent like animal is everywhere on the property. They are constantly going after food that’s left out on tables or drinks that might have fruit in them. You’re constantly chasing off animals. Always remember to lock your patio door too, otherwise you’ll have raccoons in your room, tearing through your stuff
Overall, would not recommend and will not return.
Maressa
The property exceeded my expectations from start to finish! The atmosphere strikes the perfect balance between elegance and relaxation. The buffet offered a wide selection for breakfast, lunch, and dinner. I also had the chance to try the Italian restaurant, which was pretty good as well.Restaurant availability is rotated daily which was my only con.
The location is convenient for excursions off the resort but still feels private and peaceful once you return. The beach was the highlight of my stay.There's plenty of shaded seating, attentive service, and a beach bar that serves lunch so you can enjoy a full day by the ocean.Diego is great at remembering your favorite drinks,preference etc.
Service throughout the stay was excellent!. The staff was professional, welcoming, and always ready to assist. I received a room upgrade, and the view was absolutely breathtaking. It was exactly the kind of stay I was hoping for.
Overall, quiet luxe resort that delivers on every detail. Highly recommended for travelers seeking comfort, quality dining, and a relaxing beachfront experience.
Close
Up to 68% Off
4.5
Google reviews (11246)
Mexico Holidays Special Offers
Prices from
£1299
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Jet off and live the dream at Essence @ The Fives Beach, a magnificent 5-star escape in Playa del Carmen on Mexico’s sun-kissed Caribbean coast. This luxurious all-inclusive boutique hotel, which is next to a stunning private white sandy beach, has...
Special Offer Details
Up to 68% Off
Up to 68% Off
Up to 68% Off when travelling between 09/09/2025 - 24/12/2028.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 68% Off when travelling between 09/09/2025 - 24/12/2028.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Close
4.5
Google reviews (11246)
gail heywood
Our family of 4 have loved our time at The Fives hotel celebrating our son’s 21st birthday - everything has been perfect. Staff at the hotel are so helpful and can’t do enough to ensure that everyone is having a great time and is being well looked after. The pool activities have been great - Daniela, Cam & Eddie were great fun and had everyone laughing in and around the pool. The evening entertainment has been great and very varied, my daughter and I loved the Disney themed night! My son and husband spent many an hour each day at the swim up bar at the Lizzards pool! All the bar staff were great, Geramias, Jorge & Noe were really friendly and fun to chat to.
Our favourite restaurant was the Koh Tai although all eateries were superb with lots of choices available.
Our accommodation was great and the location of our apartment was ideal - we stayed in villa 8 over looking the pool, just perfect!
We’re very sad to be leaving and will definitely be back soon!
oscar tovar
A bit late for my comment, but it is worth sharing.
We visited during Mexico’s National Celebration Week on September 16th, 2025. That entire week was truly a wonderful experience—the service was impeccable, the restaurants and their cuisine were exceptional, and the activities organized for youth, adults, and children were outstanding.
The evening entertainment provided by Daniela and Camilo was excellent, especially the Mexican Independence celebration on the beach. It was lively, fun, and featured great music. We enjoyed it very much with our family, friends, and even with people we didn’t know; everyone came together to dance and enjoy such a memorable moment.
Negative Points:
My wife and I accepted an informational session, which was estimated to last “one hour,” in order to receive certain benefits offered if we were interested in purchasing the membership promoted within the hotel, as well as a complimentary beach bed for the day.
Unfortunately, that “one-hour” session extended into four hours (half the morning). I understand the position of a salesperson who aims to understand their client and gather as much information as possible to make a sale; however, when this salesperson received a “NO” from us or was told that we were “NOT interested,” his attitude and comments became quite aggressive and very uncomfortable.
He asked and made several inappropriate and disparaging remarks. I suppose he was attempting to unsettle us so we would fall into pressure and purchase the membership. I remained composed and tried to leave as quickly as possible without providing any evaluation of him because at that moment, I did not feel well, and finally I forgot it
Being there should not imply an obligation to purchase such a membership, and two other families with whom we discussed the issue shared the same perception.
Aside from the point mentioned above, it was an unforgettable vacation and a wonderful place. Thank you very much!
Joseph Spinuzza
From the location, to the food, to the staff, this place is spectacular. The Fives is located on the beach with multiple pools scattered throughout. We stayed for a week and did not have one bad meal during our time there. The staff was so attentive and caring, I would like to give a special shoutout to Yaremi, Oscar and Esteban. My daughter had an ear issue and Yaremi was able to find us kids ear plugs. She is very kind and attentive. Oscar at the sushi restaurant made our night with his balloon animals. Esteban at the Thai place was able to relocate us to a common area when my daughter was getting overwhelmed. Overall it was a great trip and I highly recommend staying here.
Steven Menezes
I recently stayed at The Fives Beach Hotel & Residences and had such a great experience. Everyone there was super welcoming and always happy, which made the whole place feel full of good energy. The hotel has an app for food and activities, which made everything really easy to book and keep track of.
We tried the temazcal and it was 100% worth it. We also had dance lessons with Camilo. He was patient, full of genuine energy, and honestly made us feel really welcome every time we saw him around the resort.
We really enjoyed our stay and would def recommend. Great vibes, great staff, and a really relaxing experience.
Carline Rocks
This is our second time at the Fives. We had a really great vacation with family. They have a great entertainment team (Daniela, Camilo) and kids club. There is lots of activities for everyone. Their beachfront is very nice and lots of loungers. Food is outstanding, and so much to choose from! Our favourite was the Italian restaurant but the Mexican night in the plaza was very special too. The pizza is actually better than home ❤️
Close
Up to 64% Off
4.6
Google reviews (1992)
Mexico Holidays Special Offers
Prices from
£1319
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Incredible food, endless entertainment, and comfortable accommodation is all ready and waiting for you at the 5-star Margaritaville Island Reserve Riviera Maya, a superb all-inclusive resort located on the sun-drenched shores of Mexico. Guests have...
Special Offer Details
Up to 64% Off
Up to 64% Off
Up to 64% Off when travelling between 01/12/2025 - 03/01/2028.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 64% Off when travelling between 01/12/2025 - 03/01/2028.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Close
4.6
Google reviews (1992)
Nichole Dewald
Pros:
The resort was lovely and spacious.
The room was comfortable and clean.
Staff was friendly and helpful.
Amazing towels in the bathroom
Good drinks
Frank and Lola's was delicious
Landshark food was good - not many choices however
Pickleball court was fun
Domingo (bartender) was AMAZING!
Foam Party was super fun!
Cons:
Pool is freezing cold!!!
The balcony of our room flooded each time it rained - so we couldn't enjoy it.
Mini Bar is not stocked - ridiculous process to go to the merchant store to "buy" items with credits - liquor was not included - first all inclusive resort that didn't have a stocked mini bar
Buffet was not very good. Food was bland.
Room service took over an hour
Staff at Landshark was clearly having issues managing the few tables that were there. Multiple servers but none stopped to take orders or get drink refills etc...
Need more common food option at the poolside grill. Pizza, fries, etc...
Sara Nguyen
I went on a girls trip, there were 3 of us total.
-Check in was pleasent and quick.
- our room was always cleaned and left smelling amazing!!
-We only had 4 days so we usually just went to the buffet and were pleasantly surprised with how yummy. The fish was always fresh and chicken and lunch was BBQd perfect!
-The cafe had great options and was yummy!
Drinks were standard, service was just okay!
-grounds were beautiful and clean
-always a chair available by the pool
Our negatives :
The music!!!! There was no spot that had a quiet area, they began music early, so even if you were by the pool early to maybe read or relax, it was loud and too upbeat to focus on a book. Totally fine - just not our vibe in the morning.
We enjoyed our stay but think once was enough😅
Sandra Kennedy
Absolutely amazing service from arriving. Every single staff member always had a smile and went above and beyond to make our holiday special.
The food choices were amazing you could never go hungry. You fancy a different drink they will make it without any issue.
Big shout out to
Boat house - Eric and Carlos always looked out for us and made us very comfortable
Bar staff - Alain and Domingo also staff who walk around all day bringing drinks to Your sunbeds
Our room cleaner - Rosario for being so kind, caring and trustworthy
Landshark
Licence to chill
Pop up meals
All staff sorry don't remember all names but so amazing.
Only thing I really missed was that the beach is no longer accessible at present but some day it will be back👌
Definitely a holiday to remember. Thank you Margaritaville Adults only for the best time. ❤️💙👌
Rohansham Deonarain
Margaritaville (Adults Only) Island Reserve is highly recommended! Myself and my group of 7 others really enjoyed our time visiting this past weekend!
From the extremely clean rooms, to the beautiful pools and views, we all enjoyed every minute!
The pool was definitely a highlight for us; despite being a little cold, we acclimated well enough by playing volleyball or basketball, and the frequent swims to the bar! Angel and his girls are absolutely entertaining and I enjoyed the margarita cup balancing game!
The food was awesome as well; from the buffet to the Italian Frank & Lola's Italian restaurant, and also Joe's Merchant, everything was detailed and immaculate. I wish they restocked more often at Joe's Merchant, the points system was great but on the last day there was only one kind of chips and one kind of chocolate bar to choose.
All bartenders and servers were kind and respectful, and I observed at how kindly they held conversations and made you feel at home and welcome.
Only reason I removed one star is the little ants that are around the pool area, was a little annoying having to constantly brush them away. Not the resorts fault but maybe something to improve. (Technically I would remove half a star but there's no option- consider my rating a 4.5/5)
All in all a very great location with excellent quality and service!
Rich Dowd
We wanted an all inclusive resort that was roughly 30 minutes from airport, adults only, and had beach/sand volleyball available. We were a little reluctant in selecting this resort over the other due to not having a beach.. however since it clearly showed a sand volleyball court on the resort and said volleyball in the activities description ..we went with it.
Get here and to our surprise the sand volleyball court was removed. Not sure how long it's been gone, but they really need to take a few minutes and update their info on the site. It may seem silly to some.. but this was a big disappointment for us. We requested a transfer to the other (non-adult only) Margaritaville that actually has a beach. So far we have been told there is no availability.. which honestly is hard to believe. We even asked about just getting day passes. They still would not accommodate unless we paid ~$160 a person. (?!) That doesn't make any sense. We already paid. ..what difference does it make. You'd think they would want to make it right and salvage our impression in some way. I'm sorry to say..but we regret picking this resort and should have booked at a place where we have stayed before that we knew checked all the boxes except for being further from the airport. If I could have done it over again, I would have booked at El Dorado Seaside Palms. Just thought it would be worth trying something different.
Aside from all that we'll admit the service and food has been pretty decent. It's just unfortunate they are not willing to make things right when our expectations were not met based on what was described /advertised. We are here for another few days and we'll make the best of it I suppose, but it's very likely we won't be returning to this resort.
Close
Kids Stay Free *
4.3
Google reviews (5318)
Mexico Holidays Special Offers
Prices from
£1359
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Settled among swaying palms next to an immaculate stretch of soft sand and azure waters, the newly renovated 5-star Dreams Sapphire Resort & Spa, offers the ultimate tropical holiday experience in a breath-taking Mexican paradise. As well as an array...
Special Offer Details
Kids Stay Free *
Kids Stay Free *
*Kids Stay Free when travelling between 13/04/2026 - 01/11/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
*Kids Stay Free when travelling between 13/04/2026 - 01/11/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Close
4.3
Google reviews (5318)
Isai Morgado
Perfect Getaway at Dreams Sapphire
My wife and I recently spent a fantastic weekend at Dreams Sapphire Resort & Spa in Cancun for a friend's wedding—we were thrilled to leave the kids with the grandparents for this much-needed break!
Our stay was spectacular from start to finish. Our Preferred Room in the Indigo building was truly amazing, offering gorgeous views and exceptional comfort. The food was consistently great, and the service was always on point; every staff member was friendly and attentive.
We also took a memorable snorkeling trip with Caribbean Top Tours Mexico. Their representative, Edgar, was highly informative and knowledgeable, answering all our questions. Our snorkeling guide, Mauricio, deserves a special mention—he was great, considerate, and all-around excellent, ensuring a wonderful and safe experience for everyone.
We would recommend Dreams Sapphire to anyone looking for an incredible experience in Cancun!
Josh Hansen
The resort was beautiful. Can't complain about the vibe of the place. The staff were very accommodating. I couldn't be happier with the staff. However, if you book as preferred, expect to be hounded to sign up for a 2hr timeshare presentation. We unfortunately fell for it and the "no pressure" presentation took 20+ "nos" from us and we had to talk to 5 different people to finally have our "no" accepted. My family wasn't impressed with the food either. We were hoping for some authentic Mexican food, but the best food we had was off resort. Also, bring cash because it feels like tipping is expected.
Benjamin S
Dreams Sapphire was my first all-inclusive getaway, and it did not disappoint in any way whatsoever. The staff, service, and location all set the bar incredibly high.
Every day there is something different to do; yet, if you choose to keep it simple or routine, that is also an option. Excursions to the Yucatan, catamaran rides, snorkeling, poolside with a swim-up bar, dancing - you name it! Dreams Sapphire has it. I really enjoyed the restaurants the most. The food was incredible and unique each night, with an endless flow of entertainment and great drinks! The main lobby was also very comfortable for the time of year. Visiting in October made for some higher winds and cooler breezes, but sitting around the buzz and activity really made for a great atmosphere.
The entire staff were excellent to speak to. Service was always granted with a big smile and hearing some wonderful anecdotes made for a very pleasurable and genuine time. I don't know when I'll be back to Quintana Roo, but when I do, it'll be at the Dreams Sapphire!
J Adriano
Overall had such an amazing trip no complaints!
Visited October 28-November 2nd. Close to the airport (~20 minute drive). It is a smaller quieter resort with not a lot of nighttime entertainment for adults (i.e. no disco, no themed parties, pool closes around 5/6pm). We particularly loved the a la carte breakfast by the beach, breakfast buffet, pina coladas, and the Italian restaurant- make sure you order the tortellini! We had low expectations for the beach since it was sargassum season, but at the end of the trip it cleared up and was beautiful enough to swim in the ocean. Paid for preferred but don’t think it’s necessary for a great time :)
One area I would like to see improvement on is the cleanliness of rooms, from initial look everything is very clean until you look very very closely.
Collective Beauty
We’ve stayed at multiple Dreams resorts before and have always enjoyed our experiences. We’re even members of the Dreams vacation package, though we didn’t use our membership on this trip because it was gifted. With that history, I felt especially let down by our stay at Dream Sapphire.
We booked the Preferred Indigo Club and quickly realized it isn’t worth it if you’re traveling with children—there were no real added benefits for families. The service throughout the resort was inconsistent and didn’t meet the standards we’ve experienced at other Dreams properties.
When I finally spoke to someone about our concerns, the best they could offer was a free upgrade if we came back. Unfortunately, after this experience, returning to this resort isn’t something we would consider.
The one positive was the food, which was consistently good. But overall, the lackluster service and disappointing Preferred Club experience made this stay fall far below what we’ve come to expect from Dreams resorts.
Close
$150 USD Resort Credit*
Mexico Holidays Special Offers
Prices from
£1359
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Escape to the radiant shores of Cancún and immerse yourself in a luxury garden‑to‑sea destination at Meliá Casa Maya, where every corner pulses with tropical splendour. Stretched across one of the most beautiful beaches in the Hotel Zone, this all...
Special Offer Details
$150 USD Resort Credit*
$150 USD Resort Credit*
*Enjoy $150 USD Resort Credit to spend at the hotel when travelling between 01/01/2026 - 01/01/2027
Resort Credit is applicable per room per stay.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
*Enjoy $150 USD Resort Credit to spend at the hotel when travelling between 01/01/2026 - 01/01/2027
Resort Credit is applicable per room per stay.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 43% Off
4.5
Google reviews (5716)
Mexico Holidays Special Offers
Prices from
£1369
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Experience the epitome of luxury and romance at El Dorado Royale in the exquisite Riviera Maya. This beachfront paradise boasts stunning views of lush gardens, sparkling pools, and the pristine Caribbean Sea. Centrally located, El Dorado Royale offers...
Special Offer Details
Up to 43% Off
Up to 43% Off
Up to 43% Off when travelling between 01/11/2025 - 02/01/2027.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 43% Off when travelling between 01/11/2025 - 02/01/2027.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Close
4.5
Google reviews (5716)
Lorraine White
We felt that the communication during our stay was quite poor. When we arrived in the middle of the night, our cart driver was very good at letting us know about ordering food through the night, via room service. When we woke the next day, we didn't know where to go for breakfast or where any of the restaurants were. There was no information in the room either. A "welcome" email would have been good explaining how to find out where things / places were, etc. Also, we were not told we could not use the Casitas pool beds, and embarassingly, a hotel agent had to come and explain to us, which was embarassing for us and the staff member. Overall we had a great time, and the room was very clean and the maids did a great job. The food, though cold on occasion, was mainly tasty and good. The Mediterranean restaurant was unforgivingly cold and that spoilt our experience there, unfortunately. We spent alot of time over at Maroma Beach, which was fantastic. The staff at the resorts were amazingly good and we feel they are a tremendous asset to the resorts. Especially Itzel and Hilda, who were always making sure everyone was happy, and they made our day with their smiles and kindness to see them happy and smiling. Overall a fabulous holiday. Thank you
Sonja Burrows
The food was fantastic. The amenities were amazing. We had a day at the Waterpark free! We had 4 excursions included. The pools and grounds were beautiful. The service was terrific. The lady who cleaned the room,Elizabeth, left chocolate and was friendly and thorough. The bathtub was massive. Diego, the concierge offered so many extras and was very helpful. This was the best resort that I have ever stayed at. We will be back. The only feedback I have is regarding the glass swing door to the restroom in the room. Beyond that it was perfect.
Gillian
Spent a week at El Dorado Royale. We absolutely loved the entertainment staff and all the activities (especially the cooking class, pickleball and Aqua Boards). Special thanks to Gerard, Dulces and Ulises for their great energy and passion. The evening shows were good but would’ve liked a bit more variety. There was a lot of singing performances from the same bands, catered to 50 year old +. Really liked the circus and dreams show.
The food was excellent (Kampai, Rincon Mexicana, Coco Tal and Aha Coffee Shop are at the top of our list). We used the laundry services (extra charge) but really helpful.
Only drawbacks was the beach: you could only enter in certain areas due to erosion.
Trey Hilyard
El Dorado Royale remains a great resort even 11 years after my first visit. Some of the rooms are starting to show their age but we had friends staying in an updated room that was very nice. The staff is incredibly friendly and helpful. My recent visit was about 3 weeks after Lomas took ownership of the property so they were still working out some kinks with excursions but they were very accommodating. My only complaint is about the beach and water access. Erosion has hit Royale hard and the beach is nothing but rocks and isn't really fit for enjoying the water. Luckily Casitas and Generations are part of the same property and at least the Generations beach is accessible to Royale guests and is much nicer. Plus, an included excursion to El Dorado Moroma Beach is included in the More Inclusive benefits, so you get a day on a perfect beach as part of your stay.
Sa
Honest review.
We recently stayed at this resort, and while there were some positives, several issues made the experience disappointing overall.
Pros:
The food was good, and the restaurants had availability. The pools were nice, clean, and enjoyable, and most of the staff — especially those at the front desk — were friendly and accommodating.
Cons:
The restaurants were extremely cold, making it difficult to enjoy meals. Staff said they couldn’t adjust the temperature, which made dining unpleasant. If you're staying at this resort bring long sleeved clothes/vests for dinner.
We did not see any entertainment at the pools — no activities, pool parties, or entertainment crew, which was a bit unusual. Seating was also limited, and we often had to go to Casitas to find available chairs/space to sit around the pool.
The resort is quite large, and the transport carts were unreliable; they’re supposed to pass every 20 minutes, yet often took much longer and were usually full.
The beach was very rocky, making it almost impossible to swim. The water at Casitas was slightly better but still not great for swimming.
We stayed at the adults-only section (El Dorado Royale) but saw kids at the buffet from time to time.
The rooms were very cold even with the AC off, and the thin linen and damp air made sleeping uncomfortable.
The club only had live bands — no real shows or variety during our stay. A few times we waited for shows (ie: the burlesque show) which were on the activity schedule to occur and did not.
The villas were also quite dirty, with animal feces and broken plates around entrances due to wildlife and guests leaving dishes outside. Housekeeping did not clean these areas in a timely manner, sometimes taking hours/days to do so. Guests should also be told to keep dishes inside their rooms or have a designated drop-off area assigned for these things.
Lomas Travel:
Lomas Travel was the most disorganized company we’ve dealt with at a resort. The staff were unfriendly and seemed uninterested in helping unless you were making a purchase. The check-in for the catamaran excursion was chaotic because it serves as the main location for many different excursions. The staff on the catamaran even suggested that every guest tip $10 USD, which was uncomfortable to say the least although the excursion itself was pleasant.
At the airport, Lomas Travel didn’t have our names or destination information. We had to write our names on paper and tell them where we were going — completely unprofessional and unsafe. Ive also never experienced this in my life.
Final Thoughts:
Unless your goal is simply to eat and relax by the pool or beach, save your money and go elsewhere. The resort needs major improvements in organization, cleanliness, and overall guest experience.
Close
Up to 20% Off
4.7
Google reviews (23809)
Mexico Holidays Special Offers
Prices from
£1439
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Step foot into a world of luxury, pleasure and excitement at the Grand Palladium Kantenah Resort & Spa, a 5-star oasis nestled along the stunning Riviera Maya in Mexico. Just a 30-minute drive from the vibrant centre of Playa del Carmen, this hotel is...
Special Offer Details
Up to 20% Off
Up to 20% Off
Up to 20% Off when travelling between 27/11/2025 - 01/05/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 20% Off when travelling between 27/11/2025 - 01/05/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Close
4.7
Google reviews (23809)
Candice Janco
Pros:
Beautiful buildings and outdoor spaces
Cool wildlife roaming around
The staff were all very nice
The Japanese restaurant was delicious (gyoza, shrimp nigiri, miso soup, ramen, chicken teriyaki, tempura ice cream, and cheesecake were all great!)
The Brazilian Steakhouse was absolutely amazing and every single thing was delicious
The pool at the White Sands area was perfect (saltwater, not deep, perfect temperature)
The golf carts were great and getting rides around
Bell hops were great
Room staff was awesome at keeping our mini bar stocked!
Cons:
Seaweed season makes the beach unusable. We knew it was a possibility, but thought we could at least still swim. It was just too much. I had friends in Cancun at the same time and their resort just 20 minutes up the beach had barely any seaweed. I think the cove at this resort traps the seaweed in and it's just too much to manage.
Timeshare pitches - the minute we arrived at the property they were trying to sell to us. I thought they were giving us a run down of the amenities of the resort but quickly realized it was a sales pitch. We were exhausted and starving from travel and I kept trying to get away so we could go eat, but the salesman was super insistent. He also called my room multiple times and would approach me any time he saw me in the lobby. It was extremely off-putting and when I told my travel agent about it she was also disappointed.
Food - quite a few times they were out of things we tried to order (like chicken tenders which are essential to kids haha) and the Nescafe coffee machines were empty more often than not.
Rooms - our room was spacious but needed some maintenance. It was definitely worn. There were lights out, grimey surfaces in the bathroom, broken tiles, scratched up furniture.
The Colonial pool was insanely deep for being the main pool of the resort. I'm 5'7 and I couldn't touch in most of the pool. It makes it dangerous and not fun for kids unless they have life jackets. There's only a tiny baby area in the pool but the water was too warm to even enjoy. There is a kids pool with waterslides that is really nice, but it's too shallow to swim around in. The temperature of the main pool as also super hot, so in the middle of the day it was actually too miserable to enjoy. There was hardly ever anyone in the pool, even though it's an impressive looking pool. Also, the swim up bar was under construction our entire stay which was disappointing.
E. E
We are currently staying at Grand Palladium Colonial Resort for our honeymoon, and this has been the most disappointing and worst experience ever. Despite being sold as a 5-star resort with special honeymoon perks, the reality is very different. As a travel agent myself, I had heard from my clients about some bad experiences but a few had positive ones, here I am experiencing this myself.
Our room is moldy, dirty, and missing essential amenities. We even found a big flying cockroach, and housekeeping did not respond despite our requests and calls. The reception staff are unresponsive and often rude, and we have been repeatedly ignored when trying to call them.
No complimentary upgrade nor special treatment were given (they promised them when we booked 4 months ago saying that honeymooners get special treatment and bracelet that accesses then to adults areas), and the only “upgrade” offered was to a noisy family section full of children and toddlers, contrary to our wishes for an adult-only environment. Drinks are served in worn plastic cups, and the bartenders mostly display poor attitudes and say no to the most basic questions. Lobby bartenders are much better than the pool ones in terms of friendliness and respect.
This place does not deserve 5 stars and is not recommended for honeymooners or anyone expecting a relaxing, quality stay. Rather expect a huge lines to get food, 40 mins line to get to the omelette station for breakfast. Most of the restaurants are reserved for dinner. Most of the pools are full of children and poor rooms conditions with trash everywhere even in front of the rooms at the corridors.
We are attaching photos to show the condition of the rooms and services here. We have contacted them by email several times and they responded with nice friendly emails that provide no solution, until the end of our day and then we will get a “We are sorry”. This is certainly a trap. You don’t wanna be here to celebrate your honeymoon nor celebrate a romantic getaway.
Emily W
We spent a week at Grand Palladium and loved it! We stayed at Colonial but had access to all the resorts, including the various restaurants and pools. The food was great and had a lot of variety, even at the buffets. Our favourite restaurants were the Brazilian rodizio, Mexican restaurant and daily poolside lunch (fresh paella!).
The property was large and each resort had a unique feel to it, all while being immersed in nature (lots of wildlife including plenty of Mexican racoons, iguanas, and monkeys). Everyday was filled with activities and night life, with different themed parties (UV party, white party and fire show, Latin and rock nights, Mexican street festival). There was truly something for everyone and every age!
All the staff were so welcoming and hospitable, but we especially loved our POP staff Carlos (best aqua gym instructor!!), Diego and Samuel, and our bartenders Javier, Miguel, Jesus, Antonio and Victor! Also shout out to the mixologist Christian at Churchill bar for his informative tequila tasting!
Sadly Adler
During my stay, I had the pleasure of meeting Fernando from the POP team, and he has been incredibly friendly since day one! I’ve joined several of his activities, including the workout and jumping classes on previous days, and they were amazing — he’s such a great coach, full of energy and patience.
Today we had another nice chat, and he kindly invited us to the evening activities. I really hope to see him again on my next visit!
Also, I’d like to mention Gerardo, our waiter, who provided excellent service every day. He was always attentive and made sure we had everything we needed.
Thanks to both Fernando and Gerardo for making our stay so enjoyable and memorable! 🌴✨
RUBELL KHAN
⭐️⭐️⭐️⭐️⭐️ Fantastic Service from Diego!
We were lucky enough to be looked after by Diego around the pool during our stay, and he was absolutely amazing! He kept our drinks topped up all day without us ever having to ask, and nothing was ever too much trouble.
What really made a difference was his friendly personality — he always had a laugh and a chat with us, which made us feel so welcome and really added to our holiday. Diego’s great attitude and attention to detail made our time by the pool extra special.
He is an asset to the Grand Palladium!
Thank you, Diego, for making our holiday one to remember! 🌞🍹
Close
Up to 48% Off
4.6
Google reviews (6455)
Mexico Holidays Special Offers
Prices from
£1439
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Peace and tranquillity await guests at the El Dorado Seaside Suites in sunny Mexico. This superb adults-only all-inclusive resort provides everything needed for an unforgettable holiday away from the hustle and bustle of reality. Guests can enjoy hours...
Special Offer Details
Up to 48% Off
Up to 48% Off
Up to 48% Off when travelling between 01/11/2025 - 31/10/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 48% Off when travelling between 01/11/2025 - 31/10/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Close
4.6
Google reviews (6455)
Victoria G
We had a fantastic time at this resort with so many amenities. The only downside was the hotel needed maintenance and the food wasn't as great as expected. There were lots of food options though, so you can find something you like (be sure to book the italian or asian!). The beach was great with so many belly beds (wish we brought snorkel stuff) but the pool was the star! Luiana and Benjamin were so entertaining! We spent a great week here and, even being in our 30s thinking beforehand that this would be more for mature adults, found that the nightlife and atmosphere were inclusive and diverse.. so fun meeting new friends! My other note would be that there was a bit of selling. We did the presentation and liked the offer but declined as it felt a little pushy, but worth it for the free gifts. We loved our swim out room on the Seaside Suites side (you have access to the Palms resort next door too-super close to walk) and the service was incredible from the entertainers to the maids, plus room service and golf cart shuttle rides! I would definitely come back. Thanks for a great anniversary trip and our surprise!
Darlene Bess
Had a wonderful vacation with a group of friends at El Dorado Seaside Suites. Service was excellent all around. Room service was meticulous and always providing fresh towels and doing the little things to make the room comfortable. They decorated our bed with flowers to celebrate our wedding anniversary ❤️. All staff, no matter where you met them, went out of their way to say hello. The resort does a top notch job in maintenance and upkeep of the resort - eg. sweeping ponded water after rain. Our butlers (Anna and Enrique) always looked to for us and found us every day to ensure our needs were met and to even provide suggestions. Special shoutout to Andrea for wonderful yoga, aquafit and dance classes. It is clear that she loves her job and connecting with her clients to ensure her classes fit their needs. The fitness facility and had lots of dumbbells, Olympic Bar, squat rack, and even a pull up bar. Would have loved to have had access to a rower or echobike. The day excursions to the tequila tasting and Maroma beach and catamaran were a good time.
Thank you for an enjoyable stay!
William Elsinore
This was our second stay at El Dorado Seaside Suites, and we did have a good time. The staff is really what makes this place fun. That said, the facilities require many repairs since our first visit. The pool tiles were chipping, many of the cabana beds were broken with caution tape strung around them, and the hot tubs were left empty to collect rainwater. The room itself was in similar disrepair. We paid for a honeymoon suite, but the sliding door was broken, and there was a hole in the wall that was crudely filled with masking tape. The biggest disappointment was the food quality. The food on our first trip was by far and away the best we’ve experienced at an all-inclusive. Sadly, it’s just average now.
There’s so much potential here. I hope that the appropriate investments are made to bring this resort back to what it once was!
Bri Metcalfe
One of our favorite resorts to visit in the riviera maya area! We love the romantic feel as the resort is on the smaller side compared to some of their sister resorts but we love the intimate feel! The staff is so kind, happy to help and feels like family! Anselmo was one of my favorite waiters and each day we got him serving us at breakfast or lunch was always extra special! The spa is one of our favorites and we always enjoy the hydrotherapy. We also enjoyed our butler Carlos and our other butler Edith! They had all of our dinners and special activities scheduled and taken care of as well as daily breakfast requests. We also really enjoy the daily resort activities and staff Luana and Benjamin were so much fun and such a joy to experience each day! Typically there’s more activities/events and even they bring in vendors to shop from one of the days of the week in the evening but that didn’t happen this trip… Maybe because a lot of the nights it was stormy but that’s no one’s fault besides Mother Nature! All in all, a really great time! The tortellini at Mia Casa is one of my favorites and you can’t go wrong with the sushi or orange chicken at KlayTalaay! My only complaint the whole trip was the main pool at seaside suites bartender Carlos David. For some reason he continually had an attitude. Not sure if it was at me or other guests … or that the guests were intermingling making friends and ordering shots -- either way … I was not impressed with pool bar boy Carlos David as he was rude multiple times on multiple occasions and even at one point asked me to stop speaking Spanish and just speak English — which I found to be extremely rude considering everyone else on the resort was impressed with my Spanish, and complimented me many times how nice it was someone coming in and being able to speak their language so maybe Carlos David was having a bad day or two — but that’s where he should learn that we choose our job. If he’s not happy serving the public, go pick up trash or work in the back somewhere where you don’t have to speak to or deal with guests but that’s just my advice as a girl that’s waitressed 15 years myself 🤷🏽♀️😵💫🫣🥰
emma ibbotson
Me and my husband came here for our honeymoon. The location was great as not too far from the airport and the service was fantastic. All the staff were so polite and attentive and nothing was too much trouble. José who works for Tui was fantastic and made sure we had a good time and we loved his adopted baby raccoon Petunia! Only marked down as some areas were a bit dated and in need of refurbishment. Food was very good especially the buffet and Italian restaurant and everywhere was really clean.
Close
Up to 35% Off
4.4
Google reviews (887)
Mexico Holidays Special Offers
Prices from
£1489
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Located on the stunning coastline of Playa Mujeres, SLS Playa Mujeres delivers a decadent blend of luxury, modern design, and a vibrant atmosphere. You are only a stone's throw from the powdery white beaches and the shimmering turquoise waters of the...
Special Offer Details
Up to 35% Off
Up to 35% Off
Up to 35% Off when booking before 15/12/2025 & travelling between 04/01/2026 - 03/01/2027.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 35% Off when booking before 15/12/2025 & travelling between 04/01/2026 - 03/01/2027.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 15% Off
Up to 15% Off when travelling between 29/08/2025 - 17/12/2025.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 15% Off when travelling between 29/08/2025 - 17/12/2025.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
More offers may be available, please search your preferred dates for the latest offers
Close
4.4
Google reviews (887)
Richard Foster
This property was easily the best all inclusive we have ever stayed at. It's truly a 5 star, from check-in, to rooms, pools, great restaraunts. (Union Steakhouse was amazing and Gabriel Yam was the best waiter I have ever encountered). The spa was excellent, the place was always being groomed and cared for. I have to commend whomever is hiring and training the staff, they were all so friendly and engaging and excellent at their jobs, it was most impressive. We are going to stay there again in the future, it was just that good. Congratulations to the team at SLS Playa Mujeres, well done, you made us feel very specials during our stay.
Oyindamola Balogun
I had a truly wonderful experience at SLS Playa Mujeres Resort. From the moment I arrived, the warm welcome from the staff made me feel instantly at ease. I was offered a welcome drink—which I desperately needed after the stress of my trip; and that thoughtful gesture meant so much to me. Alejandra and Axel concierge were exceptionally kind and welcoming
The room was impeccably clean, beautifully decorated, and incredibly comfortable. I needed a place to unwind from the hustle and bustle, and this resort gave me exactly the peace and relaxation I was craving.
The service was top-notch, and the food… absolutely amazing. The breakfast buffet at The Market was exceptional; fresh, delicious, and worth waking up early for.
The beach and swimming pools were fantastic, perfect for both relaxation and fun. And if you’re traveling with kids, this is the ideal family-friendly destination with plenty of activities to keep them happy.
All in all, it was a beautiful experience, and I truly cannot wait to visit again.
Nicole Hurst
We had a wonderful vacation! The building and grounds are very well kept. Decor was modern and clean. The employees are kind and respectful. The activities manager was funny and entertaining. We decided to get the Elite package and it was more than worth it. Roman was our main butler and he went above & beyond everyday to make sure we had a wonderful stay. Not only did he book our dinner reservations, he helped us find lost items, he checked in every day with the activities and he decorated our room several times for my husband’s birthday. Overall wonderful experience we enjoyed all the pools, beach access, kids and teens clubs, spa services. No complaints, each restaurant had multiple delicious food options.
Sabrina King
I stayed at SLS Elite for the first time and it was an amazing experience!! Our two story room with private hot tub was clean and nicely decorated. Our butler Alexis made sure we were comfortable and taken care of our entire stay, booking dinner and spa treatments! Speaking of the spa, Jillian was an awesome masseuse and the sauna, steam room and pools were also great. The dinner had also been extremely good at Union the steakhouse and the Italian restaurant. I'll be back!
Emalia Pedraza
From our arrival at the resort, our family vacation was fantastic! Luis, our butler that came with our Elite package (as odd as that is to say lol), was very friendly and helpful the entire stay. For example, my husband is a die hard soccer fan and Luis saved the day by leading him to the Tavern to watch his team’s game despite it not being service time. Beyond Luis, we encountered great service, food, and fun throughout our stay. We traveled with our 3 year old and 1 year old, who loved the kids’ slides/pool area and plentiful snacks! For the adults, the plentiful drinks, upstairs hot tub, and beautiful scenery were especially memorable. Overall, no complaints and it was a great stay!
Close
Up to 65% Off
Mexico Holidays Special Offers
Prices from
£1499
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Discover the enchantment of Mexico at Generations Riviera Maya. Nestled in the heart of Riviera Maya, this resort invites you to immerse yourself in the warmth of the Mexican Caribbean, promising a memorable family vacation. With its unique setting,...
Special Offer Details
Up to 65% Off
Up to 65% Off
Up to 65% Off when travelling between 01/11/2025 - 02/01/2027.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 65% Off when travelling between 01/11/2025 - 02/01/2027.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 15% Off
4.4
Google reviews (2548)
Mexico Holidays Special Offers
Prices from
£1519
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Discover a sun-kissed paradise along the shores of Mexico at Hilton Cancun Mar Caribe All-Inclusive Resort, where luxury meets convenience for couples and families. Indulge in breathtaking ocean views from most rooms and suites, providing a serene...
Special Offer Details
Up to 15% Off
Up to 15% Off
Up to 15% Off when travelling between 17/11/2025 - 06/04/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 15% Off when travelling between 17/11/2025 - 06/04/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Close
4.4
Google reviews (2548)
MSP
Just got back from Hilton Cancun Mar Caribe and had such a good time. I was living on the mezcalitas, mojitos, and cheladas, all so good. The breakfast buffet was huge and had lots of everything, and the staff was super friendly and just really kind all around.
The beach was clean and we totally lucked out with zero sargassum. And a fun surprise for the week was having the guest fitness instructor, Saloney. Her morning dance fitness classes by the pool were such a blast: high energy, good music, good vibes. It was the perfect way to start the day and even made a few friends in class.
All in all, just a really great stay. Will be back
Courtney Beer
Truly the best experience - can’t recommend this resort enough and have no doubt we will be back! JC was so attentive and took the best care of us throughout the entire stay. He should be running the place by the time we come back. At the pool, Pedro and Orlando were always so quick and knew what we needed before we even had to ask. Alan made the check-in process so smooth and set us up with everything we needed from the beginning. Kevin, David, Leo and Leon were also honorable mentions - so fun and thoughtful with any interaction we’ve had. We were here to celebrate my 30th birthday and every person working here made sure it was special! 10/10 no notes.
Mike Rosenfeld
We stayed at this hotel between Nov 1st - Nov 8th 2025 .we loved everything about our stay from the moment we step through the gate.
Exceptional service from every staff member, no BS sales tactics and promises.
Clean and tidy room on the 8th floor, buffet was great with many options to choose from, bar tenders were great and attentive and made us delicious cocktails.
Restaurants were great, beautifully designed and served great dishes.
Pool area was clean but we spent most our time on the beach which was clean, the water was blue and turquoise which was amazing.
They could definitely use some more shades as the beach area was packed with people.( no surprise).
All in all one of the best resort we ever been too, definitely recommend and were definitely will be back.
Too bad it’s not adult only resort.
Thanks Hilton for an amazing vacation!
Dave sauro
Without a doubt the best all-inclusive resort experience I’ve had. The service was top notch, the on-site restaurants were great. Every employee went out of their way to make sure we enjoyed our stay. The beach was perfect. The night time activities were fun for the whole family. The resort amenities for adults and kids were great. We travelled with 5 kids under the age of 4, and they had the time of their life. I will absolutely stay here again.
Shari Person
I had a wonderful stay at Hilton Cancun Mar Caribe All-Inclusive! The food was pretty good and the overall experience was relaxing from start to finish. One of the highlights of my trip was the Zumba class with Saloney Ginger — she is amazing! Very personable, fun, and full of great energy. She makes working out on vacation enjoyable.
I would return for another relaxing getaway. I would recommend maybe an adult lounge area with music or karaoke. The nightly entertainment was mainly for kids while I was there.
Close
Up to 35% Off
4.8
Google reviews (9719)
Mexico Holidays Special Offers
Prices from
£1539
Based on 7 Nights, All Inclusive, Including Flight & Hotel
An unforgettable holiday adventure awaits at TRS Yucatán Hotel, a luxurious 5-star all-inclusive getaway on the sun-drenched coast of Mexico. This sensational adult-only retreat on the renowned Riviera Maya oozes luxury and sophistication and is...
Special Offer Details
Up to 35% Off
Up to 35% Off
Up to 35% Off when travelling between 27/11/2025 - 01/05/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 35% Off when travelling between 27/11/2025 - 01/05/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
More offers may be available, please search your preferred dates for the latest offers
Close
4.8
Google reviews (9719)
Robert Didcott (Bobby)
**Fantastic stay at TRS Yucatán!**
The service from the staff was absolutely outstanding - truly made the experience feel special. Our room was spotless and carefully looked after throughout the entire trip. The lobby always smelled incredible, and the pools were kept very clean with plenty of seating available at all times.
The drinks across the resort were consistently strong and well made, which we really appreciated. A big highlight for us was the food at the Brazilian restaurant and the BBQs by the infinity pool - both were excellent.
That said, there’s a small area for improvement when it comes to the overall food quality. While there was a wide variety of options, some dishes didn’t quite match the high standard of the rest of the resort. Additionally, during the Chic Cabaret show (which was fantastic), my vegan friend was mistakenly served meat. It would be great to see extra care taken with dietary requirements and allergies in the future.
Special shout-out to our amazing butler, **Alexis** 🙏🏽 - he went above and beyond and truly elevated our stay.
Would definitely recommend this resort and would love to return!
ainsley tan
My husband and I went to TRS for our honeymoon and we truly had the time of our lives. We were able to completely unwind, and feel so cared for in the most beautiful utopia. The resort was huge, with so many places (and different resorts) to explore - it’s so big that you pretty much take golf carts everywhere (the carts come frequently and out driven by wonderful and warm drivers). The location was stunning with beautiful water, landscaping, walking paths, and perfect weather. Even the gym was big, spacious, and cool with most everything you need. The food was outstanding with something for everyone (access to14 restaurants) - it felt like we never had a moment hungry! There is even 24/7 free room service. The infinity pool was a favourite spot to hang out at, as well as the beach at the kantenah resort side. We went snorkelling and saw so many sea turtles and we also had a spa day which included an 80 minutes massage and all day access to the spa pools and hydrotherapy - both of which were incredible. We went to the CHIC cabaret show which was outstanding, with so many incredibly talented people! With it being our honeymoon, we felt so special and celebrated the employees! And that brings me to the biggest strength of TRS - the employees. The staff was so welcoming, eager to help us out, and so warm and kind. Our butlers Paola and Gabriel in villa 68 were the warmest faces of welcome every time we walked back to the villa. They went above and beyond with EVERYTHING for us, allowing us to not have to worry about a thing. They were so warm and lovely, I will miss seeing them every day. Lourdes and Cesar at Helios made our breakfast service incredible, making us feel so special and well cared for every morning. Our room cleaner Selena was so efficient with so much attention to detail - even if we weren’t out for very long, we never returned to a messy room! Julian at capricho, Oscar at tentazione, and David at la boheme each went above and beyond for us, making us feel so cared for! The drivers were so warm and helpful too - wish I caught more of their names. I wish were could individually thank all the staff for making our stay so outstanding (and drop their names here so they could get the deserved recognition) but since I can’t - thank you SO much TRS and each and every employee both behind the scenes and out front. We had such an incredible stay full of fun, relaxation, laughter, and joy. TRS was a 20/10 for us! We hope to be back soon!
Katie MacCallum
Just back from an amazing trip to TRS Yucatan. We were so impressed with how well we were looked after by all staff but a special shout out to villa 62 butlers Francisco, Antonio & Miguel who were always on hand and happy to help us with anything we needed, there with a smile and welcome in the morning or when you returned. The resort was well maintained and looked after. The restaurants were good with lots of choice and of a decent quality. The bars are brilliant, willing to help you with anything you need but the best bar tender was Sarahi who was simply amazing at her craft, a delight to watch and helpful when you didn't know what to drink as the choice was overwhelming. Would definitely return to this amazing place, a wonderful break from reality. Lots of lovely wildlife to spot too.
Caitlyn Morrison
We stayed for 10 days and it was an amazing resort! The value for what you pay is fantastic, its beautiful, clean, the food was overall amazing, and the staff are what makes it so good! We will 100% be coming back! The beach was great, the transport by carts around the HUGE resort. The service was top notch!
Everything from check in to check out was amazing. The resort grounds are stunning and the groundskeepers do an amazing job. You feel like your in a tropical paradise not some clear cut monstrosity. The wildlife was everywhere and so great to watch.
Blair Delaneyplunkie
⭐️⭐️⭐️⭐️⭐️ 5/5 — Our second stay and even better than the first!
We spent five days at TRS Yucatán and were blown away again by the service, food, and hospitality. Martha & Jeouany made every breakfast feel special, and the pool/beach concierge team kept us spoiled with the best cabanas, cool towels, sunscreen, and endless laughs. Alberto and the pool bar staff were phenomenal.
Huge thanks to our butlers — Maykent, Mafer, and Maggie — for arranging all our meals, activities, and day plans with ease. Jonn had two amazing massages by Valena at the spa. Chic Cabaret was outstanding, and Bingo Night was unexpectedly iconic.
A special shout-out to the front desk team — including Uzeil and Kelly — who helped us with an upgrade without ever feeling pushy. And Fernanda from Expedia surprised us with thoughtful gifts throughout our stay.
A few notes: more poolside entertainment would be great, bathroom acoustics could be more private, and a mattress topper helps the older beds.
We’ll absolutely be back for round three — one of our favourite resorts.
Close
Up to 58% Off
4.7
Google reviews (8802)
Mexico Holidays Special Offers
Prices from
£1579
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Discover tropical sophistication beside the Caribbean Sea with a luxurious all-inclusive holiday at the Majestic Elegance Costa Mujeres. Offering both family-friendly fun and adult-only bliss, this spectacular resort features spacious, modern...
Special Offer Details
Up to 58% Off
Up to 58% Off
Up to 58% Off when travelling between 03/12/2025 - 24/12/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 58% Off when travelling between 03/12/2025 - 24/12/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Close
4.7
Google reviews (8802)
Syeda Adiba Nuzhat
We stayed for 4 days as a group of 3 adults and 2 kids, and overall had a wonderful experience at the hotel. The service was excellent—the staff were friendly and cordial throughout our stay. Special thanks to Dan and Chef Oscar from the hibachi restaurant, who truly impressed us! Room service arrived around 5 PM after we called, and we had to request cleaning on two occasions. At the beach, staff frequently checked in to offer drinks, and the bartenders were very engaging. My nieces absolutely loved the kids’ club and enjoyed spending time with the staff there. The front desk team, however, was a bit slow during check-in and check-out. Various games organized by the pool staff added extra fun to our stay.
The property features a minimalist yet elegant interior, equipped with all the essentials of a modern resort. The restaurants, in contrast, boast luxurious interiors and offer a variety of cuisines. The food was above average overall, but some dishes stood out—lime soup, miso soup, hibachi specialties, and the red snapper with habanero sauce were exceptional.
Additional amenities made the stay even better: a dedicated kids’ pool, a beachside hotdog station, and photography services for memorable moments. Go Majesty travel assistance was very helpful for planning excursions. The resort also offers a sports club with a billiard table and 24-hour physician service, which adds peace of mind. The common washrooms were clean and well-maintained, which is always appreciated. Overall, this resort combines great service, modern facilities, and family-friendly activities for an unforgettable vacation.
Mike Demko
We just stayed and really had a wonderful trip. I've stayed at a RIU and this blew it out of the water in terms of cleanliness, service, food and drink selections. Some of the food options are better than others (we are generally particular with wanting good food and generally everything was above average which is fantastic for an all-inclusive). That said, we loved the Mexican dinner restaurant a lot (some of the best Mexican food we've ever had) and our waiter Diego went above and beyond to make our two times at that restaurant very special.
We also did the Club Elegance for adults only and it was great. Some entertainment during the day in the pools but also quiet enough that my wife and I could relax. Beach also has it's own area so kids aren't around and we never really struggled to get a beach chair (the umbrella huts though were a hot commodity and were largely taken by 9:00am).
We also had butler service (Rubi) who did an excellent job of attending to us throughout our stay. Very quick responses via WhatsApp and let us know the events for the day and helped throughout.
We did the Hydrotherapy and while we normally never do spa treatments, this was really amazing. Great to try hot and cold pools and it was incredibly relaxing.
Overall we really enjoyed our stay and plan to come back in the future!
Nick Kaufman
This was my first time at this resort and i must say it was amazing. I usually don't go back to the same resorts but i will definitely come back here. The resort was so thoughtful for all your needs. The shows at night were incredible, the resort was very well desinged and maintained. Jose the server at the beach was a great person very attentive and great to talk to. My favourite spot for drinks was the Piano Bar in the lobby. Giovanni was a magician when making drinks and overall a great guy as well as his partner Johnny. Thanks to everyone for this trip and see you soon!!
Sidney Allen
First time in a resort and I loved everything. The food AMAZING, the drinks PERFECT. The beach was great but it was raining so no crystal clear. We went to Don juame for my grandmothers birthday and RAUL was amazing. He accommodated to our unique requests and helped take photos for our big group. Sexy Ricardo was amazing for games and Enrique was fun to Yap with at the pool side bars. Coiuch and Moises were amazing attendance at the beach too. 10/10 love it
Teresa Murray
Just got home from our first trip to the Majestic Eleglegance Costa Mujeres. We had amazing service from everyone we dealt with no matter where we were. A special shout out to Tony in the Italian restaurant who stood by us while we had an emergency and made sure we had the help that we needed! Another shout out to Ian at the Cheer swim out pool bar who took care of us constantly everyday., no matter what we needed, always with a smile and professionalism! And to our maid Fabi with her authentic, warm smile, she took care of all our needs and made sure our room look beautiful everyday! Another thing that really stood out to us was that all the employees spoke very good English which made it so much easier to communicate The food was amazing, especially in the steakhouse and the Japanese restaurant. This is a beautiful resort on a beautiful stretch of Beach. The grounds are well maintained and everybody there is ready to make your vacation special. We definitely will be back someday!
Close
Premium Open Bar Package - Value of $50 per day, per person*
Mexico Holidays Special Offers
Prices from
£1589
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Ocean views and divine sunshine await at the Marriott Cancun, an All-Inclusive Resort, where you’re promised not only an ultra-luxurious holiday but unrivaled entertainment and activities galore. There’s never a dull moment on the sun-kissed shores of...
Special Offer Details
Premium Open Bar Package - Value of $50 per day, per person*
Premium Open Bar Package - Value of $50 per day, per person*
*Premium Open Bar Package applies to all restaurants & bars – Guests on this package will receive a specific bracelet colour at check-in to identify their premium bar package at all outlets. Value of $50 per day, per person (total USD 100 value per day) when travelling between 20/11/2025 - 31/10/2026
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required board basis at the time of booking. **Blackout Dates Apply
*Premium Open Bar Package applies to all restaurants & bars – Guests on this package will receive a specific bracelet colour at check-in to identify their premium bar package at all outlets. Value of $50 per day, per person (total USD 100 value per day) when travelling between 20/11/2025 - 31/10/2026
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required board basis at the time of booking. **Blackout Dates Apply
More offers may be available, please search your preferred dates for the latest offers
$200 USD Resort Credit*
4.7
Google reviews (10316)
Mexico Holidays Special Offers
Prices from
£1609
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Fun, friendly and fabulously luxurious, this all-inclusive resort in Playa del Carmen is a 5-star paradise for guests of all ages. With plenty of activities from morning to night, you can choose to do as much or as little as you like during your trip...
Special Offer Details
$200 USD Resort Credit*
$200 USD Resort Credit*
*Enjoy $200 USD Resort Credit to spend at the hotel when travelling between 01/01/2026 - 01/01/2027
Resort Credit is applicable per room per stay.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
*Enjoy $200 USD Resort Credit to spend at the hotel when travelling between 01/01/2026 - 01/01/2027
Resort Credit is applicable per room per stay.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Close
4.7
Google reviews (10316)
Amber
We had a great stay here. The space is beautiful and the service was amazing. We came here for a wedding and loved our time here. It is a very family friendly resort, while also providing spaces for adults only with designated quiet zones. My favourite was the Nespresso bar area where I could get delicious cappuccinos every day. There was truly something for everyone.
Our waiter, Ismael, was particularly amazing. He was very attentive and provided us with impeccable service. Rolando and Sandy were also very helpful.
Highly recommend.
Anastasia Kedrova
This is our second time at Paradisus Playa del Carmen, and each time is better than the last! Everything was spectacular from the room, to the service, the food, facilities, entertainment and everything in between. Our Family Concierge Paola made our stay extra special by ensuring we get the best room, the best restaurant booking times, spa, cenotes tour, etc. She communicated swiftly with attentiveness, always keeping us in the know about the activities and answering all of our questions. We loved the perks and gifts of the Family Concierge tier, and highly recommend it to anyone trying to decide whether to book or not. It’s worth it! Jose took good care of us at the pool, making sure we were hydrated and fed throughout the day. The staff at the Lunch Box were all amazing. Highly recommend this hotel! Pro tip: book your room directly from the Melia site as it usually offers better deals and customer support than a travel agency. Register for Melia Rewards for free and look for extra perks sent to you on your birthday. Book your airfare and transfer separately, as well.
Luis Macias
My family and I had an amazing time at Paradisus Playa Del Carmen. We stayed 7 days in November. When you are at the pool area, ask for Gabriela for amazing service. At Capella Italian restaurant we had great food. Service provided by Marcos was excellent. For drink service look no further than Nayeli (an Excellent bartender) and Maria who provided amazing service. The entertainment team also did a great job of entertaining everyone during the day and providing evening entertainment. I wish the Nortena Band played every night!
Mary Medina
I was extremely satisfied with our short vacation. We love all the restaurants and the food was great. I loved your buffet and the selections of foods and dessert was unbelievable. We had so many great staff , Angelo who worked on the pool staff was so helpful he went above his service to help us. He was very considerate of my daughter in law who had a long serious bout with cancer. My room was always immaculate. Thanks to all your staff.
Dre’s Auto Detailing Inc
⭐️⭐️⭐️⭐️⭐️
I came to this resort to celebrate a family wedding, and I can confidently say it’s one of the best all-inclusive resorts I’ve visited—and I’ve been to over 10! Every detail here is so thoughtfully curated. The Nespresso exclusivity is a touch that really adds to the experience, and the staff are genuinely happy and proud to serve, which creates such a welcoming atmosphere.
The amenities are top-notch, and there’s truly something for everyone…whether you’re looking to relax, explore, or get active, you’ll never run out of things to do. I especially want to give a huge thank you to Elena, the yoga instructor. She’s absolutely fantastic—knowledgeable, professional, and so attentive. Her class not only elevated my stay but also helped relieve some back pain I’d been dealing with. Highly recommend joining one of her sessions!
And I have to mention the cuisine—it’s exceptional. You can tell the resort takes its food seriously. Every meal was beautifully presented, fresh, and bursting with flavor. From breakfast to late-night dining, the quality and variety are outstanding, and it’s clear the chefs are passionate about what they do.
Overall, this resort exceeded every expectation. Perfect for families, couples, or anyone looking for a luxurious and memorable getaway.
Close
Up to 15% Off
Mexico Holidays Special Offers
Prices from
£1649
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Escape to dazzling beachfront opulence at the Grand Palladium Select Costa Mujeres, a brand-new jewel in the prestigious Palladium Select Collection, perched where powder-soft sands meet the turquoise Caribbean, just north of Cancún. This five-star...
Special Offer Details
Up to 15% Off
Up to 15% Off
Up to 15% Off when booking before 31/12/2025 & travelling between 01/05/2026 - 31/10/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 15% Off when booking before 31/12/2025 & travelling between 01/05/2026 - 31/10/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 10% Off
Up to 10% Off when travelling between 27/11/2025 - 01/11/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 10% Off when travelling between 27/11/2025 - 01/11/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Kids Stay Free *
4.6
Google reviews (2798)
Mexico Holidays Special Offers
Prices from
£1689
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Dive into a wave of exotic extravagance with an irresistible all-inclusive Mexico holiday at the 5-star Playacar Palace, on the glistening shores of Playa del Carmen. Wake up each morning just steps away from stunning white sands and the azure water...
Special Offer Details
Kids Stay Free *
Kids Stay Free *
*Kids Stay Free when travelling between 10/11/2025 - 23/12/2027.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
*Kids Stay Free when travelling between 10/11/2025 - 23/12/2027.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Close
4.6
Google reviews (2798)
Amisha Gupta
We have been to different Moon Palace resorts and Playacar Palace is among few of our top favorites so far. Its a boutique style resort in Playa del carmen and has so many positives about it.
The service here is unmatched. The staff is so good and does everything possible to make your stay memorable. Whether its the staff at the restaurants, or the staff at the pool side, bar, kids day care or at the spa everyone gave their 💯% and made sure we are having a good time and getting good service.
The location of this resort is unmatched. As soon as we step out of the resort, we are at 5th Avenue which is filled with amazing shops , restaurants, a nice mall and ferry to Cozumel island is steps away as well. It felt like we are right in the center of all fun. Its so safe to step outside as its all touristy area and police presence is there in that area.
Car rentals like Hertz were also steps away. So we were able to rent car and do certain excursions like cenotes ourselves. If you are planning to do cenote during the stay our favorite is Cenote Azul.
We also did a day trip to Cozumel and visited Cozumel Palace through ferry which was also quite easy and fun.
The restaurants at the resort were nice and the nightly entertainment was also good.
Rooms were good size with jacuzzi and we had the perfect ocean view from room.
The pool here was not as big as other moon palace resorts as well as not too deep to swim properly so that could be considered as a small negative. But we were still able to enjoy it fully. Again the swim up bar was great and the staff kept planning some activities at the pool as well.
Hot tub was nice and everyone enjoyed it.
Beach was really nice and to our surprise had no Sargassam when we visited. So we were pleasantly surprised with the nice Beach.
Overall if you like boutique size resorts with amazing food and service, this could definitely be a place for you. Its perfect for couples as well as families that enjoy stepping out of the resort without worrying about safety as overall that whole Playa del carmen 5th Avenue area feels very safe and perfect for tourists.
We will definitely be returning back again!!
Mr. L. Byrd
The stay was truly amazing, great waiters/waitresses, great food selection and the views are great.. I have to give this resort a ⭐️ due to the trust & confidence I’ve lost in the safety of leaving items in the room..
The way the situation was handled by the public relations manager onsite on October 8, 2025 was purely unprofessional. I could not speak with a General Manager on site about the situation. This truly made me feel as if I’m lying about what was missing. I remained cordial, respectful during the process..
The internal “investigation” was never properly updated nor closed with me personally prior to my departure which meant that it was conducted for customer appeasement and at the end, it was truly unprofessional for these actions to occur. It was offered to contact the local police authorities.. However, I put my trust and confidence that the managers of this resort will due it’s diligence in this case to rectify this issue.
As of October 10, 2025, No one has verbally contacted myself personally to close out the investigation properly as E-responses are written on this review about what was offered which again, is truly professional.
I solicit to future travelers, please be cognizant of your stay. I am not writing this review out of anger, just expressing my experience.. At this time, I will not recommend this resort.
Kylie Zoe
Like always, the Palace Resorts never ceases to amaze me! It is a brilliant all-inclusive resort with a variety of food and drink options and the service is very great! Even though it’s smaller than some of its sister locations, it’s still a great place to stay at. Can’t go wrong with the Palace Resorts!
Dan H
Beautiful location, great views. Friendly staff, clean rooms. Excellent location, with shopping and city life just steps away, without being disruptive in the resort itself. Smaller than some mega-resorts, but we found that appealing.
Danni
So honestly I liked this place except for the pricing of amenities..... I am a some what of a world traveler so I feel I can justify my comment... it's .54centUSD to 1 peso, so why on earth are you charging 394 dollars usd for a massage!!! The pricing is extremely outrageous!!! I have been to "high class " locations around the world and they didn't even charge that much ! The service was good but not that great for the price. And let's not get started in the "hotel credit " I booked and my hotel credit was $750 usd" but when I got there they try to say it was only $250. After that mix was cleared (the next day) they then tell you how you can spend your credit!! They also try to trick you into coming to a time share meeting!! I liked everything up until that part ..when I arrived I had $250 spa credit after they realized I had $750 hotel credit they marked it down to $150.. they tell you how you can spend your credit...they really still want you to spend additional money so be prepared for that!! Do not do it none of it is worth it honestly it's supposed to be all inclusive but the charge is extreme even more so than in the states!! Nothing in this place is worth the additional cost !! Pay your $1600 to them enjoy it and that's it.. do not give this place another dime!! They are not honest and there is a hidden or additional fee to everything here!!
Close
Kids Stay Free *
4.4
Google reviews (16419)
Mexico Holidays Special Offers
Prices from
£1699
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Live like royalty at the exquisite Moon Palace Cancun on Mexico’s sparkling Caribbean coastline. Featuring an impressive selection of elegant guestrooms, each with a private whirlpool tub for two; this all-inclusive resort offers the ultimate luxury...
Special Offer Details
Kids Stay Free *
Kids Stay Free *
*Kids Stay Free when travelling between 10/11/2025 - 23/12/2027.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
*Kids Stay Free when travelling between 10/11/2025 - 23/12/2027.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Close
4.4
Google reviews (16419)
Katie Grant
This is probably one of the best places to stay in Cancun. Amazing facility, staff was always helpful and friendly, every meal we had was excellent, and the pools were always clean with enough loungers to be able to find one when you wanted to just lay by the pool.
Only two cons/negatives: 1. The beach they are located on is not one where you'd want to swim. The water is so shallow that there is alot of brown seaweed that also covers the beach due to tides. It smells like a bay at low tide due to it laying out in the sun. However, the pools are so nice in the resort that you can still enjoy them and not miss the beach. (We actually got a day pass from the resort planners for a trip to another beach in Cancun that didn't have seaweed, so were still able to have a "beach day" on our trip).
2. The second con is the pushy sales people trying to sell their vacation club. I sat thru what was supposed to be 90 minutes which ended up lasting over 2 hours. I got free day passes to their sister facility, "The Moon Palace Grand" but never used them. I stayed at The Moon Palace Sunrise. They then tried again after I checked out and I still had to decline them 5 x's. Other than those two things our trip was amazing.
Kinga Szilagyi
We stayed at the Nizuc section as that’s what the wedding party reserved. We were there for an Indian wedding, and we were super disappointed with the food selection and the way everything was organized. The same Indian food was served on three different occasions! We had a black tie affair evening where we had buffet style dinner, everyone in nice dresses, and had to serve my own curry sauce! The wedding planners had no backup plan in case of rain, we were rained out of one event to the point where DJ had to stop playing music, and dinner wasn’t served!!!!
Nizuc rooms are really outdated, it was pretty uncomfortable with an infant. We booked a king size bed, we had to twin beds that were super soft, we had a stroller with us so we choose ground floor because the buildings don’t have elevators!!! They wanted to book us on the second floor, we made the reservation with the baby on the reservation. I’m not what how many parents want to drag a stroller and baby when dressed up for a wedding. We also found a cockroach one night in the room, it might’ve been from the rain and it came outside because the door has a crack so anything can come into the room from outside. There is no way to connect to Netflix! Our beach towels had holes in them!
If you have to go, choose Sunrise as it has better swimming pool, and food options! Or Grand!
You can’t really use your resorts credits for anything! We were promised $500 in credits but can’t really uses for services around the resort! You cannot use your credits to book services in the spa, really disappointed since after a wedding it’s what everyone is looking for, out of our wedding party
If you need to change your reservation for the shuttle to the airport, they charge for the change even tho Moon Palace has their own shuttles! We were told by the wedding planner that shuttle is free since we are staying over four nights, but that’s not true if you need to make changes!
As a friend put it, at its best a 3 star resort!!!!! The resort just allows too many weddings, and people where it just stays very mediocre! And very little is spent on upgrades or remodeling!
One star is given to the coffee shop on site! The second star is for the play pen which doubles as the sleeper that was provided for the baby
hemanshu sheth
From the moment you arrive, you’ll be greeted with warmth and kindness by everyone at Moon Palace Resorts. Whether you’re interacting with the bell boy, receptionist, waiter, room service, or housekeeping staff, you’ll find them to be incredibly helpful and sweet. The golf cart drivers, kids’ pool activity staff, creamery team, and play area personnel are all exceptionally friendly, ensuring a delightful experience for families. The food is outstanding no matter where you choose to dine. Additionally, the public relations team is super helpful, always ready to assist you. I wholeheartedly recommend Moon Palace Resorts as the best choice in Cancun. It’s the perfect place to make your trip memorable and effortless.
Jeff Bourne
My wife and I traveled with a group of 14 friends and support workers to accommodate our physical disabilities. Upon arrival, the check-in process took longer than expected, and we were initially provided keys to a room that was described as wheelchair accessible. After reaching the room, we discovered it was not accessible and was located in the wrong area of the resort.
This required us to return to the front desk, where we were then given the correct room keys. The accessible room we were assigned afterward was fortunately much closer to the lobby, which was a helpful convenience. Clearer communication from the front desk regarding room locations and accessibility details would have greatly improved our arrival experience.
On a positive note, we found the waiter service to be very good—attentive, friendly, and consistent throughout our stay. However, we did notice that the housekeeping team would benefit from stronger communication with guests, especially regarding expectations or timing of service, which would help avoid confusion.
Overall, we appreciated many aspects of the resort, and we hope these communication improvements can be considered for future guests.
David Silver
Just came back from moon palace nizuc. It was the nicest all inclusive hotel property I've ever been to. We spent 8 days, stayed at Nizuc but went to Sunrise and the Grand multiple times for the pools, Waterpark and restaurants. All the restaurants were very good. My favorites being the Japanese and Italian. The Indian was the rest of the families favorite. We spent all day at the pools, water park, or surf rider park. Even played pickle ball, mini golf and went for a bike ride. The property is huge, but it's nice to walk around, or take golf cart shuttles. All the staff are incredibly friendly. There are apparently 8000 rooms but honestly we had no issues with chairs at the pool, or getting a table at a restaurant. Every evening they have shows, all the ones we watched were excellent. Michael Jackson, a fire show, a glow in the dark dancers. It was an excellent vacation. Would definitly recommend
Close
Up to 20% Off
4.6
Google reviews (3895)
Mexico Holidays Special Offers
Prices from
£1729
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Wake up in paradise as you watch the sunrise over the Caribbean Sea at the 5-star Hyatt Zilara Cancun. Located directly on the shores of a white sandy beach in Mexico, this fabulous adults-only resort offers impeccable service from your sun lounger....
Special Offer Details
Up to 20% Off
Up to 20% Off
Up to 20% Off when travelling between 26/11/2025 - 21/12/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 20% Off when travelling between 26/11/2025 - 21/12/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Close
4.6
Google reviews (3895)
CodesByMikey
hyatt zilara cancun is hands down one of the best resorts i’ve ever been to. from the moment we arrived, the service was on point — every staff member was warm, welcoming, and went above and beyond to make the trip stress-free.
the rooms were spotless, spacious, and had that luxury feel without being over the top. the food and drinks were excellent, and the atmosphere across the resort made it impossible not to relax and have fun.
what really stood out to me was the vibe — it wasn’t just a vacation, it felt like an experience. everything from the pools to the nightlife to the little details in hospitality made it a trip i’ll never forget.
i’ve stayed at nice resorts before, but this one set a new bar. highly recommend for anyone looking to unwind, meet great people, and create memories that stick with you.
Jai Vachhani
I recently stayed at Hyatt Zilara Cancun, and it truly exceeded all expectations. This all-inclusive resort is absolutely amazing — from the beautifully designed rooms to the outstanding hospitality, everything was top-notch.
All the on-site restaurants are excellent, each offering a unique dining experience with great food and service. A special shout-out goes to the breakfast buffet, which was simply incredible with its wide variety and freshness.
The staff goes above and beyond to make you feel welcomed and cared for, adding a personal touch to the luxury experience. If you’re looking for the perfect blend of relaxation, great food, and world-class service in Cancun, this resort is a must!
Michael Foley
Management is horrendous. Since 2022, it tried to monetize everything in an all inclusive, like pool chairs. They would have charged for use of the sand if they could.,but Mexico has public beaches. $70 for a steam and sauna. The room service was ‘mediocre except for the breakfast. Not up the standards of the Royal and they post fake reviews, including time when the hotel is closed for renovations. Hopefully there will be new management. The service staff is great, though. They are the saving grace of the resort.
Karla Sternbeck
My husband and I stayed at this resort for our honeymoon Sept of '24. I cannot express enough how much we loved this resort!
The hospitality was top notch. Everyone greeted us with a smile and wished us a good stay.
Checking in and out was easy. We were greeted with a glass of champagne and a cold towel.
When I booked this resort I mentioned that it was our honeymoon. Our room had rose petals on the bed, chocolates, and champagne. That was so thoughtful.
The food was delicious. Which is a big deal for us. We enjoyed getting breakfast at the buffet Spice. They had fresh fruit every morning, food was delicious, and there were so many options.
Maria Marie is a great Mexican restaurant. I ordered green enchiladas and they were fabulous. The margaritas were so good.
The Asian cuisine was delicious. There was also a hibachi grill upon reservations. We got a bottle of red wine that the server recommended and it was tasty. The servers never pressured with addition cost for drinks.
Punta Vista had great seafood and steak. We enjoyed the scenery view of the beach. The food was so good.
During our stay hurricane Helene passed by and it was extremely windy and rainy. We were fortunate that it far away enough. The staff was so quick to mop the floors and check on their guest. We felt well taken cared for. (our hearts go out to the families and persons who were affected by hurricane Helene. It was so devastating.) Our room was clean and the bed was so comfortable.
Night entertainment was fabulous. We loved it. We really enjoyed that there wasnt a club or loud guest. It's an adults only resorts and everyone was drinking responsibly.
The pools were clean and they played great music. The pool bartenders were amazing with the drink flow and remembered our order.
The beach was so clean. Every morning and evening staff were raking seaweed and cleaning the beach. Smaller beach area but it was perfect for us.
We went into the jewelry store in the resort. They had so many beautiful pieces. We bought my wedding band from there and I've gotten so many comcompliments.
Zen spa was so lux. We booked a couples massage and it was amazing and relaxing. We got to spend time in the spa pool, steam room, and sauna. It felt so luxurious.
I totally recommend this resort. It's has left an amazing impression.
We recently were in Cancun. My husband and I were walking down the beach and we saw that Zilara is under going renovations. Once they open we're definitely going to book a stay. We love it that much!
A P
We have stayed here several times and it is officially our favorite resort. Great food, clean, amazing customer service, entertainment, everything. We would definitely recommend this resort.
Close
Kids Stay Free *
Mexico Holidays Special Offers
Prices from
£1749
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Step into a world of unrivalled indulgence at Moon Palace Nizuc, a haven of sophistication and serenity just 15 minutes from the aiport on a long stretch of white sand. Unwind by the expansive pools, sip handcrafted cocktails at the swim-up bars, or...
Special Offer Details
Kids Stay Free *
Kids Stay Free *
*Kids Stay Free when travelling between 10/11/2025 - 23/12/2027.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
*Kids Stay Free when travelling between 10/11/2025 - 23/12/2027.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 43% Off
Mexico Holidays Special Offers
Prices from
£1819
Based on 7 Nights, All Inclusive, Including Flight & Hotel
El Dorado Casitas Royale in Riviera Maya, Mexico offers luxurious escape among the stunning beaches of Mexico with sparkling private pools or swim-up access suites providing a romantic aura. Enjoy gastronomy, water sports, fitness spaces, evening...
Special Offer Details
Up to 43% Off
Up to 43% Off
Up to 43% Off when travelling between 01/11/2025 - 02/01/2027.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 43% Off when travelling between 01/11/2025 - 02/01/2027.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 37% Off
Mexico Holidays Special Offers
Prices from
£1889
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Escape to the tranquil paradise of El Dorado Maroma in Playa del Carmen, where luxury meets serenity on the shores of the Caribbean. Indulge in bespoke experiences and intimate spaces designed for ultimate relaxation and delight. From gourmet dining...
Special Offer Details
Up to 37% Off
Up to 37% Off
Up to 37% Off when travelling between 01/11/2025 - 31/10/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 37% Off when travelling between 01/11/2025 - 31/10/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 15% Off
4.7
Google reviews (11501)
Mexico Holidays Special Offers
Prices from
£1889
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Jet off for the romantic holiday of a lifetime at the TRS Coral Hotel, a sensational 5-star adults-only beachfront retreat in the popular resort of Costa Mujeres in sun-kissed Mexico. This luxurious all-inclusive escape, which is close to Cancun,...
Special Offer Details
Up to 15% Off
Up to 15% Off
Up to 15% Off when booking before 31/12/2025 & travelling between 01/11/2025 - 31/10/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 15% Off when booking before 31/12/2025 & travelling between 01/11/2025 - 31/10/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Close
4.7
Google reviews (11501)
Flora Chu
We just had a fantastic week at TRS Coral. The rooms were spacious and lovely. The pool area was great. We never had to fight for lounge chairs and the atmosphere was very relaxing.
The food was great. We especially had a great experience at La Boheme. Our server, Josue, gave us fantastic service and the food was excellent - thank you Jose and Sosa!
We can't wait to come back for another vacation!!
Yuchen Fu
This hotel really gave us mixed feelings, some parts were amazing, like the view and the atmosphere (but we booked ocean view and it was blocked by trees) all the bars service were awesome. Lunches and breakfast were great.
However, the dinner experiences were not so good. Starting with one dinner we thought was fantastic and flawless BEFORE checking out. We went to El Gaucho, the server was extremely nice to us, offering to take pics for us and all those. We weren’t planning to order any bottled wines coz there’s free house wine and we don’t tell difference between wines honestly. But he was so kind and recommended one bottle and said it was only 25usd. We were 10000% sure we heard 25usd, both me and my partner, that’s the only reason we were like okay it’s cheap so why not. (I even search the wine on wine searcher and the price was around 20). However, the bill said 75usd. In the end, we were kinda tipsy (the server also offered us 4 tequila shots at the end) and were really enjoying our dinner, so we signed the bill without confirming. When checking out we notice the price is NOT AT ALL what the server mentioned, and we have no evidence to prove that he said 25usd. So we have to pay it.
And for the other three nights of dinner. First night at the French, the waitress got our order wrong. I pointed on the menu specific for her, she also comes again with a menu asking what I ordered. During the dinner, I asked her for three times is our foie gras coming, but we never got it. And for main we ordered duck but she gave us pork, it tastes fine so we didn’t say anything.
Last night at el gaucho, the server got our order wrong again. He’s in training so we were fine about it, but I guess just wasn’t some best experience.
Lastly, we lost an earring in the room. We left it on the bedside table and when we return it was gone. Obviously we have no proof whatsoever if the maid sweep it away or something, but it did had quite a lot sentimental value and we didn’t find it.
I do want to compliment the butler service. Our butler was friendly and helpful and replies instantly.
Overall, it’s hard to say if I’d recommend it. For the view of course, but do be cautious of any additional charge you might pay.
Carmela
My family and I had dinner here on our last night and let me tell you…El Gaucho is the best restaurant here. The food was absolutely amazing and the service was top tier. Our waiter Javier was very attentive, friendly, and accommodating, not once was our glasses nor plates empty. The manager, Jesus, had been super helpful in providing us an amazing course and was very friendly. Last but not least, THE FOOD, was immaculate. Chef Soto had cooked everything perfectly. Drinks were amazing. Strongly recommend this place, you will not regret it.
Žan Grahor
We stayed in this hotel for 9 nights, so let’s start with the positives. The resort itself and the rooms are really nice, just like in the pictures—modern and luxurious—so the first impression of the place was great. From the staff, we can compliment the butler service; Naysin was extremely nice and helpful 👍👍 (please take care of employees like that). Unfortunately, it went downhill after that.
Starting with housekeeping: the sheets began to smell bad after 3 nights. We requested a change, they guaranteed they had changed them, but they actually didn’t. Not only that, one day we entered the room and saw the cleaning lady throw the dirty pillows onto our clean clothes.
The restaurants are a complete disaster. The food is bad, and the staff seem completely lost. Just to mention the worst dish: the tuna tartare is inedible. Again, we need to highlight 2 exceptions: the lady in Capricio who makes the pancakes—she is amazing, truly excellent—and both sushi chefs. I was skeptical about all-inclusive sushi, but in the end it was sooo good. Thanks again to them 🔥.
And lastly, the bars: the bartenders seem more annoyed with you than happy to see you. If you don’t specify your order, they pour you cheap alcohol—if they give you any at all. They also like to fill half of the glass with water
Ems
Cons:
If you are looking forward to a nice welcome at this resort look elsewhere. When we arrived we were supposed to get a welcome drink as they had us fill out a questionnaire prior to our arrival. However no welcome drink given and we had to carry our own bags to the room, the gentlemen that showed us where our room was located we later realized he was a spa salesperson and only did it to get a sale from us which we declined
This place prioritizes spa sales over customer service. Everywhere we go there was someone trying to approach us on the resort to book the spa. I wish they would use these sales people for other tasks.
Our room: Upon entering our room we were greeted with a moldy smell and towels all had stains on them. We asked for replacements and which also had stains.I recommend they use bleach for towels to get stains removed as a 5star resort we expect these little things to be perfect.
Food:
Out of all the resorts I’ve been to this one dropped the ball when it came to food.
Pros:
The hot tub in the balcony and the lounges was a nice treat to get back to.
The beach was amazing and clear only one day it was murky after a night of rain.
The butler service was on point, they helped save the day many times and their responses were quick and timely.
The resort in itself is very nice and massive, the boat shuttles was a nice little treat.
They also cleaned the rooms twice a day which was quite nice and good to come back to after being out all day.
The French restaurant is a must such amazing food and experience. All the restaurants are well designed and decorated inside.
Overall this resort is not bad if they can work on customer service and food it will indeed be a 5star
Close
Up to 57% Off
Mexico Holidays Special Offers
Prices from
£1919
Based on 7 Nights, All Inclusive, Including Flight & Hotel
If you’re seeking non-stop family-fun in the sun, then look no further as the Nickelodeon Hotels & Resorts Riviera Maya has everything you could ever need. This lively all-inclusive resort invites you to enjoy comfortable accommodation and a huge...
Special Offer Details
Up to 57% Off
Up to 57% Off
Up to 57% Off when travelling between 02/12/2025 - 03/01/2028.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 57% Off when travelling between 02/12/2025 - 03/01/2028.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
More offers may be available, please search your preferred dates for the latest offers
Kids Stay Free *
4.5
Google reviews (4571)
Mexico Holidays Special Offers
Prices from
£1979
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Succumb to the exotic allure of Cancun with a scintillating holiday in a luxurious beachfront playground. Settled beside immaculate sands and heavenly Caribbean waters, the exceptional Beach Palace offers an all-inclusive experience that’s sure to...
Special Offer Details
Kids Stay Free *
Kids Stay Free *
*Kids Stay Free when travelling between 10/11/2025 - 23/12/2027.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
*Kids Stay Free when travelling between 10/11/2025 - 23/12/2027.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Close
4.5
Google reviews (4571)
Rachel Fairbourn
Our stay at Beach Palace Resort was nothing short of amazing! From the moment we arrived, we were welcomed with warm smiles and exceptional service. The entire staff was attentive and friendly, but Joshua stood out as by far our favorite server. His kindness, professionalism, and attention to detail made every meal extra special—we genuinely looked forward to seeing him each day!
The resort itself is beautiful and impeccably maintained. Our room was spacious and clean. We loved lounging by the beach and the pool, both of which were peaceful and never overcrowded.
Dining was a highlight—every restaurant offered fresh, delicious food with a great variety. The rooftop bar and views were unforgettable, especially at sunset.
We left completely relaxed and already dreaming of our next visit. Thank you, Beach Palace, for an incredible experience—and a huge thank you to Joshua for making it even more memorable!
Ciana Swasey
I stayed at Beach Palace towards the end of July and had my wedding here. I had a wedding of about 70 people.
Overall, I had a pretty good experience. I enjoyed all the food I had on the resort. I enjoyed all of the drinks. I slept great! The resort needs updates but they are about to undergo renovations, so excited to see how it looks after. The bartenders were attentive and fun. I enjoyed the Sky Terrace bar the most. The view from up there was very nice.
I had my ceremony on the top of the Sky Terrace.
The ceremony was beautiful. The view of the ocean was great. It was hot up there for sure because it was July but they had a water station up there for people to stay hydrated.
We ended up having to have our reception in the ballroom instead of the Sky Terrace because the chance of rain was too high (25%). I was not a fan of the carpet in the ballroom so hopefully with the renovation maybe they could update the flooring in there. The decoration was beautiful, though. I had so much food to choose from for the wedding which was wonderful and it was all included. The DJ did a great job. We had a great time at the reception, though I don't think the AC was working properly because it was too hot in there.
Overall the planning of the wedding with the resort went well. Sometimes I think there may have been some miscommunication which required a lot of back and forth. Aranza was very nice and did try to make sure I was happy even when we ran into some hiccups here and there.
The photographers and videographers were very nice and did a great job. They got all the images we asked for in the alotted time we reserved and helped us pose. The photos and videos came out beautiful. Be aware that when you receive your photos, you choose the photosyou want, and if you go over the amount in the package, the prices per photo are expensive.
Overall, I had a good stay and wedding at the resort! Majority of my friends and family did as well.
Cons that occurred during my stay or my guests' stay:
-Had some issues with some of my wedding guests booking their complimentary shuttle service with the service showing up as not complimentary. Make sure to book way ahead of time because you may need to reach out to fix this with the resort.
-I am extremely afraid of bees and really wanted artificial flowers because of that fear, but they would't allow artificial flowers. They reassured me that they would spray a deterant on the flowers so I wouldn't have to deal with the bees but there were too many bees during the ceremony so it was pretty distracting for me. I was trying to hold my composure at the alter but you could see it in the wedding video and photos. I think maybe artificial flowers should be allowed in cases like this to prevent this.
-My brother and cousin had a room booked together but my cousin arrived first. Since the room was booked by my brother as Adult 1, they would not let her check in until he arrived. So she ended up waiting a couple of hours before she could check in until my brother arrived to the resort. I think they really need to change this policy if this is their policy because not everyone will always arrive at the same time if they are flying from different places and since she was Adult 2, they should have let her check in without him being there. The same issue arose with the airport shuttle. This is an issue that needs to be resolved for people who visit in the future.
- Unfortunately one of my guests had issues with her toilet and waited quite a long time for check in. Also, she was pregnant and asking for non alcoholic drinks, they kept giving her alcoholic drinks.
-My dad and brother had issues with their room service meals coming cold.
-I dont think the AC in the ballroom during the reception was working/up to capacity. It was hot in there and they said they would look into it, but it never was fixed/resolved.
- The water pressure for the jacuzzis in the rooms was very low and the water in the shower would sometimes be cool when it should be hot. Hopefully renovations fix that.
Chris Smith
Having been to a few other all-inclusive locations in the area, this has been our favorite spot. The customer service is AMAZING, anywhere from the personable and fun bartenders to the great servers at every restaurant. Don't sweat about their drink menu, as the most fun you will have, is if let you the bartender go wild and have them make something random. Some of the crazy drinks on the rooftop bar and pool, or the main pool downstairs made the trip so special. The level of INSANE detail they take when caring for your allergies is top notch as well. They track that down to the simplest things like ordering wings at the poolside bar. This was our friends first trip to Cancun and they had an amazing first experience, and we will be coming back next year after the renovations.
Sandra Esteves-Sa
Great experience! The staff is absolutely amazing. Friendly, professional and so much fun. We loved Damasio at the pool bar, Andres, Ernesto and Gabriela at Tequila restaurant at breakfast and lunch, they absolutely made this stay amazing for us. Great, great people and the hotel is super clean. Totally recommend.
Rafaela Rios
I am at the beach palace right now. Had the best day on Saturday at the pool with my family. Staff is welcoming and very attentive. We absolutely loved our bartender, the ladies at the kids club and Eugenia, who has been so diligent in cleaning and maintaining our room. We love the food, the atmosphere of this small and cozy hotel. It is in need of renovations which we understand is coming soon.
However, I want to point out that we feel “robbed” of a day of relaxation when we were almost forced to participate in the time share presentation to gain a free day pass to the Grand. Right when we were presented with this option (upon or arrival to the hotel) we denied it saying our family carefully chose the beach palace due to its great reviews and we were looking forward to spending great relaxing days here, which is what we came to Cancun for. Rosario was quick to point to the TV with all the “amazing activities” at The Grand and lured our kids to it. She told us that after 1 afternoon at the Beach Palace we would be so bored that we could not pass this opportunity. So finally we agreed to go on Sunday and let me tell you it was the opposite of what our family needed. As with all Time shares, we were pressured to purchase the membership, the presentation took way over 1 hour and a half and my kids were overstimulated (I have a neurodivergent daughter). The waterpark although great was not what we needed or wanted. We are from Orlando so in comparison with what we have there, this place was not the experience we were looking for in Cancun. And Rosario knew that because we told her so.
After we said no to the presentation we were left at the Grand with very minimal information on what to do and where to go. They kept sending us from place to place before granting our say passes. The hotel is beautiful but again, NOT what our family needed or wanted, especially on this day since it was my husband’s birthday. We came for a relaxing time and yesterday was the opposite of it. We only have 2 more days in Cancun which are booked with tours and we will not get to spend another relaxing day at the pool like we wanted to because we were made to believe that missing the opportunity to go to the Grand would highly impact our stay.
This experience has highly impacted our stay and our view of this place. Would give more stars if it weren’t for it as we believe The Beach Palace is still what our family needed. I think it’ll look great after renovations. Just hope they’ll stop luring people to go on time share presentations because even though they say it isn’t time share, that’s exactly what it is!
Close
Up to 50% Off
Mexico Holidays Special Offers
Prices from
£1989
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Escape to the Hidden Beach Resort Au Naturel Club in Puerto Aventuras, a serene adult sanctuary with just 42 rooms and a presidential suite. Embrace Mexican hacienda-style decor and breathtaking views of the Caribbean Sea. Indulge in alfresco dining,...
Special Offer Details
Up to 50% Off
Up to 50% Off
Up to 50% Off when travelling between 01/11/2025 - 31/10/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 50% Off when travelling between 01/11/2025 - 31/10/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 45% Off
4.8
Google reviews (8447)
Mexico Holidays Special Offers
Prices from
£2339
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Take flight to Mexico for a luxurious all-inclusive holiday beside the crystalline waters of the Caribbean Sea at ATELIER Playa Mujures. Blending elegant style with captivating natural surroundings, this dazzling adults-only (16+) resort, which...
Special Offer Details
Up to 45% Off
Up to 45% Off
Up to 45% Off when travelling between 14/11/2025 - 31/10/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 45% Off when travelling between 14/11/2025 - 31/10/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Close
4.8
Google reviews (8447)
Kendall Morris
We had an awesome time here! Food was great, particularly Kopai, Abrazos, and the Mercado 19 tacos for dinner are a great staple. The Inspira rooftop pool was an amazing room choice, and the benefits of the Inspira package are well worth it. We got more than our money’s worth in food, drink and service. The cocktails are strong and skillfully made. Calle is an amazing bar and their signature drinks would easily go for $20 to $30 bucks a pop in the states. Gluten free options were always clearly marked, and I didn’t have any issues with contamination. We felt the food was diverse, well prepared, and a good blend of healthy options with plenty of fresh things to try, tuna and ceviche, salad bars, plus lots of desserts and richer entrees that still left you feeling satisfied but not sluggish. Piña coladas were absolutely amazing!
The gym is full of great equipment. Loved walking around the grounds after breakfast, but bring lots of bug spray.
Our butlers Alexis and Domingo were great at helping us settle in (the first day we had to walk around the grounds and figure out the reservation system to feel more acclimated) and they were so helpful. They made sure we had the drinks we needed in the room, ice, etc. They helped us move our dinner reservations if we needed to, and they were always available but never obtrusive.
10/10 all around perfect place for our honeymoon. A luxury destination for couples or family groups who have adult children (we saw quite a few others on family vacations too).
Ryan Kwiecinski
We just got back from a group trip to Atelier Playa Mujeres, of which has both pros and cons.
The service, food, liquor choices, and pool/beach facilities were superb. We had the best servers and pool attendants at the pool each day and awesome servers in the restaurants and bar areas. The chair game isn't that strong here; we were out by 8/9am each day and able to get chairs at the pool. Most of the food we ate tasted really good and majority of the drinks were delicious. The breakfast buffet had good options tot change it up each morning. Room service is 24/7; we ordered from it each day and it came pretty quickly (35-40 minutes each time). The bars have high-end liquors that are included, which we appreciate. The style of the hotel itself is a vibe too. Each space is decorated really nicely and the finishes throughout are gorgeous.
Where this property falls short are the rooms. You can hear everything in them and we did not get much rest. The walls and floors are thin. You can hear people talking in the corridors, people walking above, banging of doors and sliding of furniture all throughout the night / morning. We put white noise on our phones, which helped with the voices, but did not block out the movement and banging from above. The bed is also very hard. We came back home feeling exhausted. They also do not re-stock anything from the mini bar, snacks, waters, or nespresso pods. For being a 5* hotel, the quality of the rooms felt like a 2* hotel. The vibe of them is really nice though; beautiful finishes and lighting.
Overall, we will not be returning, which is a shame given how much we really enjoyed the pool, the staff, and the food/drinks. However, the lack of comfort/quiet in the rooms does not live up to a luxury stay. If you're a heavy sleeper than I would recommend it, but for light sleepers I would look elsewhere.
Jeff Nadeau
I had a great time at Atelier. I stayed in an Inspira Rooftop Suite which was stunning, and most importantly came with the services of butler team Brandon and Pingting. Many of the best experiences at the resort require an advance reservation to manage capacity and some book up rather quickly. The butlers cut through all of that and can facilitate experiences you might otherwise miss out on. They made it very easy to keep in touch and took care of everything for me.
The food’s great too; I don’t think there was a single thing I tried and didn’t like. I happen to be a sucker for fruity poolside cocktails, which are plentiful — and generally not too strong, which I think is ok since this is more of a marathon than a sprint. The resort also has a respectable gym with a solid set of equipment, which I appreciated.
Coltan Moscrip
Atelier Playa Mujeres is on a completely different level of hospitality. I’ve stayed at incredible resorts all over the world, and I’ve never experienced anything quite like this.
We came here for our engagement, and the concierge team went above and beyond in every possible way. They helped with so many details to make the moment incredibly special, and it never felt transactional. Their staff genuinely seem to love what they do, and it shows in how every single person treats you. It feels almost strange to receive this level of care and attention, because it’s so rare these days.
The rooms are cool, moody, and comfortable in a way that feels like home, not a generic hotel. The grounds are beautiful and thoughtfully designed. And the food is on par with high end restaurants, not “good for an all-inclusive.” The steakhouse and the Italian restaurant were both outstanding, with excellent service and clearly high quality ingredients.
We originally booked one night for our engagement. When our flight was cancelled, we didn’t hesitate; we immediately booked another night at Atelier. I had been regretting not staying longer, so getting that extra night felt like a gift. This place has completely ruined me for future resorts. All I can say is: wow. They do hospitality right, and I can’t recommend Atelier Playa Mujeres enough.A true 5 star resort.
Michelle E
Amazing all inclusive! People were right when they said to come here for the food. All inclusives can be lacking at times with food but not Atelier. All the restaurants had great food and variety….the only one you have to pay for was the Michelin star restaurant, Maria Dolores, which we 100% recommend to try. The property is gorgeous and clean, views are amazing, the service is top notch. It’s spread perfectly and doesn’t feel crowded. We went for our baby moon and even though drinking wasn’t an option, they had so many mocktails on all the menus that were all a little different. We had the Inspira level service which is amazing as you get your own butler. I was craving Dr. Pepper which they didn’t have and our butler went and bought it from outside the resort on his day off. Cesar and Carolina were the best and very attentive. They put out special non-alcoholic wine and decorated our tub with rose petals to celebrate. The room attendants were very attentive as well. Always organizing your things, cleaning, turning down beds, making sure the room was perfect for anytime you returned. Very classy, relaxing all inclusive. This isn’t a party spot but that was perfect for us as we wanted a high end experience. They had a good amount of things to do and some night life which was just right. 10/10 highly recommend and we will be back!
Close
Up to 25% Off
4.4
Google reviews (4629)
Mexico Holidays Special Offers
Prices from
£2719
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Incredible 5-star luxury is waiting to greet you when you step through the doors of the fabulous Hyatt Ziva Los Cabos to begin the Mexico holiday of your dreams. Standing beside pristine white sands and shimmering sapphire waters, this magnificent all...
Special Offer Details
Up to 25% Off
Up to 25% Off
Up to 25% Off when travelling between 26/11/2025 - 21/12/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 25% Off when travelling between 26/11/2025 - 21/12/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Close
4.4
Google reviews (4629)
Olivia Gong
1. Room Condition (Very Poor)
We were placed in the non-renovated section of the resort, and the room condition was honestly terrible. The AC was extremely loud and the room stayed humid even when it was running. The bedding felt damp instead of fresh and crisp like hotel bedding should be. The hair dryer was old, made a lot of noise, and barely worked. The body soap had a strange, unpleasant smell. The sink drained very slowly. Overall, the room clearly needs major renovation.
2. Restaurants
The Italian restaurant and the steakhouse were very good. The taco stand and the nacho station by the pool were also nice and enjoyable.
3. Poolside Service
Unlike other all-inclusive resorts, there weren’t many staff members coming around the pool to take drink or food orders. We prepared plenty of small bills for tipping, but we barely had any chances to use them — we actually brought most of the bills back home.
4. Main Pool Area
At the main pool, there was a giant white wall completely blocking the view. It really took away from the atmosphere and made the pool area feel closed off.
5. Kids Pool Area
The kids’ pool had puzzle mats to prevent slipping, which is great in theory, but the mats were black and moldy. It didn’t feel clean or safe for children.
6. Noise Level Near the Room
People constantly walked by in front of our room, and the noise was not blocked at all. It kept waking up our baby throughout the stay. If your room is near the restaurant area — ours was on the 3rd floor — do not expect a quiet environment.
7. Mosquito Control
In the morning and afternoon by the pool, I got several mosquito bites, and it made the entire trip uncomfortable — even after coming back home. It didn’t seem like the resort was doing any mosquito control around the pool or garden areas.
8. Staff Communication
Many of the staff members did not speak English, which made it very difficult to communicate when we needed help or wanted to place an order. Even the staff at the lobby struggled with English. For an international resort, this was frustrating and unexpected.
Kasey Eslick
⭐️⭐️⭐️⭐️⭐️ 5/5 Hyatt Ziva Los Cabos is the move!
Just got back from Hyatt Ziva Los Cabos and honestly… I’m already plotting my return. This place checks every box and then throws in a few bonus features you didn’t even know you needed.
We booked a swim-up room, and if you’re on the fence about upgrading, trust me just do it. Waking up, sliding open the patio door, and stepping straight into the pool felt like living in a travel commercial. The room was spotless, modern, and super comfortable. Our housekeeping team deserves a gold medal for keeping everything fresh every single day.
The all-inclusive experience at this resort is next-level. We’re talking endless food options, no upcharges trying to sneak up on you, and cocktails that never stopped flowing. Every restaurant we tried was solid, and the service everywhere was genuinely warm. Whether it was breakfast by the ocean, poolside snacks, or dinner with a show, everything felt easy, coordinated, and high-quality.
The pools and grounds are beautifully maintained, and there’s always something going on activities, live entertainment, bartenders who remember your drink order way too well it all adds to the experience. The resort feels lively but not chaotic, and there’s plenty of space to relax when you want to disappear and just enjoy vacation mode.
Huge shoutout to the entire staff. From check-in to checkout, everyone made us feel welcomed and taken care of. It’s rare to find a resort that nails the service, the food, AND the amenities, but Hyatt Ziva absolutely delivered.
If you’re looking for a stress-free, luxurious getaway with real value for the price, Hyatt Ziva Los Cabos is it. And if you can grab a swim-up room… even better. We loved every minute. 🌴🍹🏖️
Monica Jones
I can’t say enough about how incredible our experience was at Hyatt Ziva Los Cabos. From the moment we arrived, the entire staff went above and beyond to make our stay special. The resort itself is absolutely stunning — beautifully maintained grounds, breathtaking views, amazing pools, top-tier dining, and every amenity you could ever need for a perfect getaway.
I want to give a special shout-out to Emmanuel Santana, the Food & Service Manager. His service was truly impeccable. Emmanuel made sure we were taken care of every single step of the way, and his attention to detail set the tone for an exceptional experience. He is an absolute gem and a huge part of why our stay was unforgettable.
I celebrated my birthday during this trip and received a surprise proposal from my partner and the team made sure everything was flawless. They handled every detail with such care and professionalism, creating memories we will cherish forever.
We are truly grateful for the warm, thoughtful service and the way the staff made us feel like royalty. We will definitely be back! Hyatt Ziva Los Cabos is a solid 10 out of 10, highly, highly recommend! 🌴✨💍🎉
Honorable mentions two the staff members as well: Miguel, Margarita, Pedro, Felipe!
Jeff Carter
We visited the Hyatt Ziva Los Cabos the week before Thanksgiving, and it was perfect! The resort wasn't busy or loud, we were able to find seats by the pools each day, and our kids loved taking advantage of the Kids Club for activities and making friends. The view of the Sea of Cortez was stunning, the sand was soft and warm, and the drinks were endless and refreshing.
We highly recommend visiting Dozo for dinner and make sure you request Sergio as your chef, he was awesome! You also have to visit Mahika for the best Indian food and cocktails, I highly recommend a Coconut Raj and Sake Rice Cooler to go with the Lamb Rogan Josh.
There are so many activities and events throughout the day that there is sure to be something for the whole family. On the 4th floor is a very nice, and clean, gym with workout classes as well as every machine you could need.
Most importantly, the staff make sure to take care of your every need, and they truly made our trip an amazing experience. The only issue we ran into was that when we used our Capital One points to book a room it wasn't a room available at the resort and unfortunately because of two weddings happening at the same time we were visiting we weren't able to get the room we thought we had booked. The staff did everything they could to try and make it right and they upgraded us to the premium club experience to make up for it. Moral of the story, don't use Capital One to book your trips.
Alex Ly
This is our third time here and food has improved a lot over the years. The deluxe rooms are newly renovated so I felt more comfortable in there.
It was a let down that they no longer offer the fish tacos poolside - you had to get that at the restaurant for lunch. Other than that, everything was amazing!
Santiago at the pool was very friendly and efficient and made our trip a whole lot better. Drinks just kept coming!
Indian restaurant was on par with the ones I've had in NYC, London, and the SF Bay area. Taco Tuesday at the Mexican restaurant had amazing tacos - they even had lengua on the menu. Breakfast at the seafood restaurant had amazing steak and eggs. And the steak house offered bone marrow and tuna tartare! The staff at the Kidz club were very friendly and welcoming! We went during Halloween and the hotel had trick or treat for the kids throughout the resort - it was an amazing time and very family friendly.
Close
Up to 40% Off
Mexico Holidays Special Offers
Prices from
£4159
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Escape to the Palafitos Overwater Bungalows, a luxurious haven in the Caribbean Sea. Wake up to the soothing sounds of the ocean and stunning panoramic views. Relax on your private deck, feel the sea breeze, and dive into the crystal-clear waters below...
Special Offer Details
Up to 40% Off
Up to 40% Off
Up to 40% Off when travelling between 01/11/2025 - 31/10/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Up to 40% Off when travelling between 01/11/2025 - 31/10/2026.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
$200 USD Resort Credit*
Mexico Holidays Special Offers
Call for Prices
Shining bright along Mexico’s stunning pearly-white Caribbean coastline, the award-winning Paradisus Cancun offers an all-inclusive paradise for your luxury beach break. The impressive architecture at this lavish resort is inspired by the temples and...
Special Offer Details
$200 USD Resort Credit*
$200 USD Resort Credit*
*Enjoy $200 USD Resort Credit to spend at the hotel when travelling between 01/01/2026 - 01/01/2027
Resort Credit is applicable per room per stay.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
*Enjoy $200 USD Resort Credit to spend at the hotel when travelling between 01/01/2026 - 01/01/2027
Resort Credit is applicable per room per stay.
All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Priority Access to Deals
Sign up to receive our top deals, competitions, and travel inspiration from the experts.
Call Our Experts Now on
Too busy to talk? Researching your next adventure? Need a travel expert's perspective?
Important Information
Unlock VIP Access
Sign up to receive VIP access to our top deals, competitions, and travel inspiration from the experts.
We respect subscribers, that's why we promise never to bombard you.
View our Privacy Policy.
View our Privacy Policy.