Bernalise Ogando

The accommodations at Hotel Allegro Playacar are nothing short of luxurious. Whether you choose a spacious room or a lavish suite, you are treated to elegant decor, plush furnishings, and breathtaking views of the Caribbean Sea. The attention to detail is evident in every aspect of the room, from the comfortable bedding to the modern amenities. One of the highlights of staying at Hotel Allegro Playacar is the culinary experience. With multiple restaurants offering a variety of cuisines, there is something to satisfy every palate. From gourmet Mexican fare to international delicacies, each meal is a culinary delight. The talented chefs use only the freshest ingredients to create dishes that are as visually stunning as they are delicious. The resort itself is a paradise for relaxation and recreation. Lounge by the sparkling pool with a refreshing cocktail in hand, or take a stroll along the pristine beach and feel the soft sand between your toes. For the more adventurous guests, there are plenty of activities to choose from, including water sports, tennis, and golf. But perhaps the most remarkable aspect of Hotel Allegro Playacar is the impeccable service. The staff goes above and beyond to ensure that every guest feels welcomed and pampered throughout their stay. Whether it's arranging excursions, fulfilling special requests, or simply offering a friendly smile, the staff truly goes the extra mile to make your stay unforgettable.

Callie Kulda

This place is awesome! The staff are so friendly, and the food was amazing! And what a beautiful beach! The entertainment staff is top notch. Special shout out to Aurea, Bere, Rene, and Diego. There’s enough space to relax, but also have fun too. The shows at night were so fun! This is a great, small resort.

Javier Villegas

Everything was great, everything was good. The food,the room,etc. My only doubt was the service when we arrived, the rooms were not prepared and they kept pushing the time of when they would be ready. Besides from that overall everything else was a great experience. Especially the chef, Jorge Ordóñez, his food was absolutely delicious, he was very considerate about my wife's gluten allergy. He gave her many different options, and each one of them she enjoyed very much. One of the waiters, Humberto, was amazing. He had an amazing sense of humor, made us feel very welcomed, and had the most amazing service. I would highly recommend this place.

Ozzy ysn

From the moment I step foot onto Allegro, I enveloped in a world of tranquility and sophistication. The accommodations at Hotel Allegro Playacar are nothing short of extraordinary. Each room is a sanctuary of comfort and style, featuring modern amenities and elegant touches that ensure a truly indulgent stay. Whether you're lounging on your private terrace or sinking into the plush bedding, every moment feels like pure bliss. The resort boasts an array of world-class amenities designed to cater to every guest's whim. Dive into the crystal-clear waters of the sprawling pool, sip cocktails at the swim-up bar, or unwind with a relaxing massage at the on-site spa. With gourmet dining options offering a tantalizing array of flavors from around the world, every meal is a culinary adventure waiting to be savored. But what truly sets Hotel Allegro Playacar apart is its unparalleled service. From the warm welcome upon arrival to the personalized attention throughout your stay, the staff go above and beyond to ensure that every guest's needs are met with grace and efficiency. Ricardo was absolutely the greatest and Rafael was nothing short of perfection when it comes to service; even the manager (Camejo) was very welcoming and greeted the visitors like family. Whether you're seeking a romantic retreat, a family vacation, or a getaway with friends, Hotel Allegro Playacar offers the perfect escape. Immerse yourself in the beauty of the Mexican Caribbean, where every moment is filled with luxury, relaxation, and unforgettable memories.

Marisol Cadenas

We tried this resort and have had a few hiccups. The only thing that made the stay better was the service. The bartenders and wait staff are amazing. Samia, Umberto, and Andres were great and made sure we got exactly what we needed to eat and drink. I’m not sure we’ll be back to this location. Allegro Cozumel is still our favorite resort in this area.

Michael Pelnar

We just returned from a wonderful stay at Sandos Playacar. This is our third trip to the resort and we continue to be impressed by the overall experience. We felt welcomed the second we entered the lobby and were so glad to be back! Overall, the resort is even better than the last time we visited. Yes, the rooms could use a bit of a refresh, but they are very clean with extremely comfortable beds, the grounds are lush and immaculate, and the beach and turquoise ocean is spectacular. The restaurants were delicious and the buffet continues to have a wonderful variety and impressive food quality. The staff work diligently to ensure that you enjoy every minute of your stay and are friendly and courteous. From the customer service staff, to the bartenders, restaurant staff, entertainers, and grounds crew, they work so hard to make you feel special and to make sure you get your money’s worth. We visited during spring break time but did not have any trouble with overcrowding or feeling like the resort was too busy. This is an excellent resort for people of all ages and is a perfect place for families to enjoy Playa del Carmen with the added security of being in the Playacar area. If you’re looking for a safe, clean, beautiful resort with excellent food, great amenities, a wide variety of wildlife (including monkeys!), and the most beautiful ocean and white sand beaches you’ve ever seen, this is the place for you!

Jill Ford

Our family and the family we went with had the most amazing week here! Our kids are 14,17 and 19. Entertainment, food, staff and beautiful beach exceeded our expectations! Special Mention to Jared on the entertainment staff who made our stay so much more enjoyable with his friendly nature, so helpful and kind-hearted and always went out of his way to get everyone involved in the daytime games and evening entertainment! We cannot wait to go Back!!! Thank you Jared and all the incredible staff!

Richard Aaron

This resort has the most amazing location and staff. Oscar, who was our entertainment at the pool was super fun and kept it alive. My one complaint is the room and the food. We had water that came into our room when it rained. The food is not fresh. We are elite members and had to ask for premium drinks. No Tito's. Overall the pool and Oscar were the best part.

Richard Durkin

Our stay here was fantastic! The rooms were comfortable, the beach was fantastic! I particularly loved the VIP bar and Jose and Miriam. They are so awesome. Such amazing drinks and so friendly. Will miss this place. Sad to go home tomorrow!

C H

Wonderful family resort. Great meals and pools. Great animation of the beach activities with Fanny and the team all this week! The boys (10/12) are loving it and have had a great time. Maria at Spa for deep tissue is incredible. Thank you for a wonderful vacation!

Motopartsinc00

My overall experience at this resort was positive however for them to call this resort 5 stars is grossly overrated. There were several things that I’ve experienced at actual 5 star resorts that this one was lacking. For instance, there is a major lack of pool and beach chairs. There is an abundance amount of room on the beach for them to add more recliners however there is no where near enough to accommodate the guests. Chairs are cheap and they make the guests happy. Why they have so few is beyond me. Also, there is no dinner buffet. If you don’t feel like dressing up or having a longer sit down dinner the only other option is to order room service and eat in your room. I’ve never stayed at a property this size and had no dinner buffet. For me it seems like a major oversight. When you pay this kind of money for your stay the guests should have every food option available to them. These may seem like small grievances but they should not happen at “5-star” properties. I would like to point out that the food is delicious, the grounds are meticulously maintained, the staff is incredibly friendly/helpful and I did enjoy my time here. That being said I would not return to this property. With so much resort competition on the Mayan Riviera there is definitely better places for the money I paid. This resort needs to step it up or do future guests a favour and lower their star rating.

Curt Dumas

Royal Hideaway Playa Del Carmen March 1, 2024 – March 9, 2024 Stayed in building 25 From the time we got off the private shuttle from the airport until we boarded the same for the trip back, we were very impressed. We were met at the front desk with libations that set the tone for the entire trip. In no time we were in our room heading out to dinner on the deck looking at the beautiful view and loving the breeze and the sounds of the waves hitting the manicured beach. We had made reservations for dinner before arrival for each night at a different restaurant, usually at 7pm, the communication with the resort really helped great getting everything set for our trip. Our first full day was spent poolside. Enjoyed a fantastic breakfast with omelets made to order while you watched, and mimosas served by a super friendly staff. The servers kept palomas coming until it was time for water aerobics in the infinity pool. The activities crew was excellent, especially Rinaldo (call me sexy Ray), Carlos & Tristan. They kept the day entertaining with announcements, games, classes and emceeing almost everything at the resort. We really enjoyed many of the extras offered from tequila tasting to silent disco, to painting classes, to 4 outstanding full stage shows. The dinners were all 5 star, each plate was a work of art. The amazing bartenders kept the party going with their specialty drinks. (we usually arrived a half hour early) to the incredible and different selections offered at all of the restaurants. Highly recommend the Royal Hideaway for an all exclusive, adult resort. Bring your sunscreen, the days are beautiful! Curt & Kelly D. Michigan

Ashley Villery

The place was definitely worth it and we don’t regret staying here. Not sure we’d come back for sure. But not totally against it either. Here are my list of pros and cons. Pros: Lovely grounds, beautiful beach and water that is so much more quiet then rest of beach because of no kids, clean rooms, good (not amazing) food, good drinks, pool/beach towels, friendly staff, a fun entertainment staff, beautiful pool. Out of the five restaurants on site, Azia was our favorite. Very fresh/declious Asian food. No other restaurants were that good to me. They gym is small, but there is one! Cons: 1. The beach area wasn’t cleaned up daily. Every morning (four mornings) I would pick up trash and cups/cans from the night before around the area we set up for the day. 2. The front desk staff isn’t very helpful, don’t seem to have a problem saying no and aren’t willing to go above and beyond for you. They aren’t rude or mean, just not interested in helping very much. And they seem to not have any idea of what the Barcelona Vac desk downstairs is doing or how they operate. 3. The store on site is horribly over priced. $55 for a bottle of sunscreen. So I highly recommend walking 2 min to the mini mart across the street from the resort. Very safe area and SUPER close. 4. Food could be better. It was good, but not exceptional. The chips at the buffet at lunch were always stale. 5. Dinner at restaurants takes a very long time. Just be prepared. Some nights, 3 hours it took us at The Grill! So just go knowing that and get comfy and enjoy your drinks. And make reservations for the restaurants AS SOON as you arrive. They tell you someone will be in your building to help you. Not always true. I only saw one two times in the 5 days. 5. The fridge in rooms aren’t cold at all.

Craig Beattie

We had a great trip and enjoyed most aspects of our stay. The food was great, the "front line" staff were wonderful (except when the language barrier was an issue), and the pools/oceanfront setup was good (other than the somewhat significant issues associated with an insufficient number of lounge chairs both at the pool and the beach). We had a couple of occasions to deal with the front desk / management staff, and that was the low point of our experience, as we felt that they generally tried to avoid being helpful, ESPECIALLY if the solution should have involved a financial cost. Others had a similar experience this way. Would still consider going back, but would definitely be more persistent and prompt if there was a need for something to be addressed.

Maggie Zagrodny

Unfortunately, this is not a 5 star hotel. We booked a double bed room and were provided a king size bed room- staff wanted to switch out our room the following day and then to move again one more day after 😂 what a waste of vacation time! The hotel has 1 buffet available. Only 1- and it is open for breakfast and lunch only- not open for dinner. All dinners must be reserved at their restaurants, which you must book way ahead of time otherwise they are unavailable. Food was mediocre. Entertainment was also boring- both at night and during the day. Best part was that The beach was beautiful.

Anna Finkelstein

My husband and I traveled here for the first time this week. We thoroughly enjoyed it! This place is a great spot to land if you want to be in a place that is clean, has delicious food, amazing staff and want to relax. We had expectations of it being larger and with a larger beach, HOWEVER after 24 hours of settling in we soon saw what so many (and there were many of the folks who have been returning here 20+ years) loved. The staff is warm, friendly, accommodating and all so kind. It is extremely clean, the food is AMAZING. The beach yes is small, that is because of our climate shifts and erosion though, and within a day or two when the sea current shifted there was more beach and it was fabulous. Get up early and watch the sunrise and get yourself a chair because many of them are taken because this is a smaller hotel than one may initially expect (think boutique and all inclusive wrapped into one) yet, we had absolutely no trouble getting chairs and if you should need help or need to get more just ask one of the staff, they will be happy to help. There are plenty of excursions off site to do if that is your thing (those are not included in the all inclusive price), nightly entertainment which is great, food which is off the charts yum, comfy beds, and the BEST sunrises 🌅 one will see! Hope to come back again!

Marie Henry

Wonderful small hotel, I've traveled to many Palace Resorts before and was worried that this one is much smaller than the ones I've been too. But they offer all the same amenities and wonderful service just smaller. I had no issues getting reservations for dinner which was awesome, the food everywhere was good to great. We lucked out with 2 days of calm seas and no seaweed, it was such a treat to swim in the sea like it used to be. Pool is good, nice pool bar with all the drink options and good food options too. Great shows at night in the lobby, very intimate, as opposed to being on a large stage far away. Lobby bar is great, they remember your preferences pretty quickly tipping doesn't hurt 😊. What I loved was the proximity to town, it was nice to walk about after dinner without having to take a taxi to check out all the shops. And if you're interested in taking the ferry to Cozumel for the day, it's a 5 minute walk. My 2 👎🏼 things where that although they say each room has at least partial water view, ours did not at all, we faced the condos next door and their small parking lot, I didn't overly mind because it was private but I was expecting a water view. Secondly, I don't have mobility issues but there are a lot of stairs to get around everywhere and I just kept thinking it would be a nightmare for someone who can't do stairs since the elevators are far. All together, I would highly recommend.

Leslie Foley

Our family of 4 had a great time with 2 other families at the Playacar Palace. Everything is kept very clean, the staff are all great, and the location makes it possible to walk to town and shop or eat. The restaurants on site were all really unique and delicious. We would lay by the beach or the pool for most of the day and then have a lovely dinner in the evening. We rented a car from the resort for 1 day and then did a guided excursion another day. Otherwise, we did not need a car as we shuttled to and from the airport. I would highly recommend the Playacar Palace.

Scott Jameson

Nice rooms. Not great, but nice. Need more power outlets. Bed comfort levels were good. Good towels, big. Stocked mini fridge. Decent TV. There is two service categories. That by the hotel admistration/guest services and that by the hotel workers (food service, room service, bar workers, etc.)..First let me say, the hotel workers were awesome. Always helpful. Very nice. But the point system seems messed up. Some in the wedding party had points, some didn't. I decided not hassle getting mine because I seen what others had to go through. It was like a battle. Just was impressed with the guest administration. Hotel grounds are small. Hardly a beach at all. For size of hotel pool is way too small and very crowded. Only a few restaurants to choose from. After a couple of days, resort becomes very limited. I can't imagine staying a whole week. Drinks were good. No complaints there. General buffet was good. Buffet servers excellent. Buffet does not change much day to day though. So it gets old fast. Buffet is only restaurant that doesn't require reservations (exception is a grill out by pool bar with very simple menu). Overall, I feel they are very overpriced. They think they are doing a great job and service when they aren't. I definitely don't recommend and won't go back.

Kristen Byrnes

From the minute you check in, everyone is just so friendly. The views are amazing, and you just feel so relaxed. I would definitely recommend the all-inclusive way to travel. There is no worrying about carrying money or wallets/purse.