al cole
Great adults only all inclusive. We stayed in a Royal Luxury view room. It was average size with a good sized bathroom and great storage between the closet and dressers. The bed was super comfortable. The resort is smaller which we really liked. The grounds are beautiful and immaculate. We only ate at The Grill, The Deck and Spices, but we had no complaints at all about the food - good options and everything seemed fresh, even at the breakfast buffet.
The beach is beautiful with easy access into the water.
The usual observation about chairs - not so much a lack of them, just how everyone "reserves" them for hours and hours with the early towel placement.
A special mention to Sandra, who was our concierge in building #25. She is so helpful, and very friendly and just genuine.
Emmie Blankenship
Ask for Antonio Lopez he is the best waiter at the grill. He was such a great time! We had dinner there twice. Our concierge Gabriela Puente was absolutely amazing and so helpful. The entire experience was amazing from the food, the beach, the pools, and the people. I 100 percent recommend vacationing here. Thanks to everyone who made our time there the best time!
Paul Kay
We had a great time at Royal Hideaway. We arrived fairly late from the UK and after a long flight it was nice to find that we already had a dinner reservation waiting for us. You get a concierge assigned for your room and ours (Cipriano) helped us to make all of our dinner reservations at the various restaurants on site. There are two main pools which were down by the beach, so it was nice to have the option of swimming there or going down to the sea a few metres away.
Food was generally good and we really enjoyed the habachi grill on our last night. It was easy to get all the drinks you wanted during the day from the beachfront bar, and there is poolside table service too. The room was excellent, very comfortable bed and the bathroom was nice and large. We really enjoyed our stay and will hopefully be back sometime in the future.
Christopher T
The bad: The dinner situation is for the birds. You must make reservations, and only one of the restaurants (the one that also does the room service orders, so long waits) are casual at dinner time, so forget being comfortable on vacation if you want to eat dinner. Collars and slacks are required! Room service food is pretty awful. Every time we ordered dinner, it took well over 1.5 hours as well. Tonight, our reservation was 830pm, and we didn't get our food until 1010pm. Our group of 8 never once got drunk from any of the mixed drinks, even when they had extra shots in them. The staff is not on the same page, often giving bad information about restaurant hours, availability, etc etc. The lunch food, and dinner desserts are mediocre at best.
The good: despite the hour+ waits, dinners were delicious. Comparable restaurant quality would easily be $50-$75 per person without drinks and dessert. The pools are amazing. There are so many, you can easily find a private pool most times of the day. The rooms are great, even though we did have a pipe leak, it was fixed the same day. The last Playa Del Carmen all inclusive we stayed at, was a sales pitch 24/7. You couldn't use a restroom in the main area without someone trying to get you to buy a bracelet or a time share. This place is not like that at all, which I appreciate. Only one spa worker was pushy.
Madelyn Greco (World Champion Bodypaint)
Wonderful Winter Getaway - Royal Hideaway Playacar
We came with a travel group who booked the resort in its entire capacity, so many of the guests were friends already or had a least been on vacations together before. This resort is a standout for it's exemplary service, fantastic cuisine across diverse dining options, gorgeous white-sand beach and spacious, lovely suites with private concierge service. The resort boasts beautiful bars, pools, hot tubs and lush landscaping as well, so traversing the property is a joy. We were delighted with the care taken in catering to us, to ensure our stay was comfortable. 100% recommend.
As a group, we came in with our own entertainers, DJ's, etc. so I cannot speak to the usual entertainment offered by the resort.
We were however thoroughly impressed by all aspects.
100% recommend.