Playacar Holidays

Patrice Patenaude

Everything was simply incredible. The food was very good! Same menu for the breakfast buffet each morning, which was very good. Lunch time near the pool was also very nice. The supper buffet thematic change each day (mexican, italian, chinese, etc..). Overall, really great foody expérience. The staff was soo nice and caring. The only downside we had was that our Room Safe was not working upon arrival. But they sent someone to fix it under 10 minutes. The pool was clean and the beach is simply incredible. They cleaned the beach each morning to remove the seaweed, so it was always clear. The resort was not too crowded. It was ideal with a toddler. I would definitely come back! Gracias!

Bill Loth

We returned again this year, because of the excellent experiences of other times we have stayed here. All the staff are so friendly and welcoming, and very happy to have you visit. Lots of variety of food, which was very good. We can’t say enough about the staff, who work very hard to accommodate and serve you. Only complaint we had, isn’t against the staff, but against the tourists, some of who expect to have the staff cater to them, and won’t even bother to even tip them a little.

Stephanie Salisbury

Great resort with great staff! Great sandy beach, good amount of activities throughout the day and staff remember you by name. Lots to keep my 11 yr and 15 yr old kids busy. Beds in rooms are super hard so sleeps were not great. Buffet food was good with ample variety and no tummy ailments during our trip here. Overall a good trip.

Jennyfer Francis

We celebrated our wedding march 2025! We just got home and we cannot believe how easy and beautiful a wedding can be! It dosent have to be complicated at all! Our wedding planner, Marian was amazing and always there if we had any question or issues. We will always remember this day and we are really grateful for all you have done for us! Hotel was amazing for our big family too! ⭐️⭐️⭐️⭐️⭐️

Sam Nguyen

The service and location are luxurious as the people are very nice. The food was great and the employees were very friendly and welcoming. However, our room had some problems like things that not working. For example, the safe lock didn’t work, the phone line is non-functional, there was no shampoo dispenser, and the outlets don’t work properly.

Shad L

This was a fabulous getaway for us. Pricing was good and we weren't disappointed by the resort. Lots of different food to eat. The restaurants were nice with lots of options. Make sure you make your reservations 7 days in advance. You can do this before you arrive by emailing them. The beach was immaculate and groomed daily. The service was excellent. Drinks were made quick. The pools were clean. The rooms are huge, with a lot of space and their own decks. The entire layout of the resorts is stunning. The decor of the main entrance is beautiful and their indoor theater offers dinner and a show with individual tables.

Linda

We just returned from our trip and we had an amazing time. The resort was beautiful and was well maintained. The staff was very nice and they worked hard to maintain the grounds, pools, etc. We stayed in the Two-storey Ocean View Suite. The room was spacious with amazing views and was very clean. David was our concierge and was extremely nice and helpful. You do have to make reservations for the restaurants for dinner with your concierge. We ended up getting some late reservations because the earlier times were full but the food was delicious and there were a lot of options and the restaurants themselves were beautifully decorated and very clean which made for an amazing dining experience. The beach area was beautiful. Sargassum does wash up from the ocean which is common for this area however, the staff cleaned it up and raked the sand every day. We took walks several times up and down the beach and this resort had one of the best beach areas and one of the most well maintained. The check in process was a bit of a wait but they sat us down and provided us with beverages which was nice and relaxing instead of standing in line to wait. This was more of a relaxing resort then the party resorts we have stayed in the past but we actually really liked that and we still had a lot of fun. The two main pools can get crowded during the day and people do get up really early to save chairs (saw this a lot with large groups) so it can be difficult to find a spot at the pool but I refuse to get up early on vacation just to get a chair so we would take our chance everyday and for the most part we were able to get a couple of chairs by the pool all but one day and ended up sitting on the beach instead. They also have a few smaller pools to sit at that are a lot less crowded and more secluded. We didn't end up using them as we would rather be around people but it is nice to have that option as well. Because the resort is more on the smaller side it had a more intimate feel. I would definitely come back to this resort again!

Alice Z

We had a wonderful experience at the Royal Hideaway Playacar! The food was delicious and the resort was kept clean. Fun nightly shows and activities. The staff was wonderful at helping us with anything we needed, especially our concierge Gabriella in Villa 26. She made booking our dinner reservations easy and helped/recommended excursions for us to take which turned out to be amazing. While the service was exceptional at the restaurants, we wanted to highlight one particular server we had at The Grill- Antonio Lopez. Antonio was our server during the last dinner of our trip and he truly made it a wonderful last night. He was incredibly attentive, friendly, and went above and beyond to ensure we had everything we needed during our meal! Truly an amazing way to end the trip!

Nancy Teixeira

Overall, it's great for the price. The food, however, is okay..not great.. The hibachi I would recommend staying away from... wayyyy too much oil used, and there is absolutely no entertainment. If you've been to a real Hibachi experience, this one will surely disappoint. The chef was so boring, did not engage at all with the table, and the hibachi meal was not good. The sushi was good & fresh. A day later and I could still taste the oil in my mouth from the hibachi, and unfortunately, my stomach was a mess. Definitely don't come here for the food (mediocre), but the beach is beautiful, clean, and feels very safe. The staff is very friendly, accommodating, and will go out of their way to help you. The rooms are outdated with black soot ((hoping it's not mold, and although the AC works, we've had issues with our toilet and have had to call for service twice. The bed is comfortable, and the ac works great. I'm undecided if I would revisit this property due to food ( I'm a foodie), although we've met many couples who love it here and have been to this particular location many times! Overall, it was a great experience for the price, and you can't beat the beach. Ps. Make sure you get up early to put your towel at the poolside or beach.

larry banks

We came here on a Costco package not knowing what to expect. We love it! A different restaurant for dinner every night. Great breakfast al fresco every morning. If you're looking for modern, this is more traditional. All of the staff is super helpful and friendly. Rooms all have a balcony. We will come back.

Linda Foye

Fabulous hotel but some staff are better than others! As we are just home I can honestly say that if adults go without children, please stay in select. The benefits are worth it, particularly the entertainment staff round the adults only select pool! They are so nice especially Naomi and the entertainment crew and they work so hard! And the star of the show is the premium select bar in the meeting point! Look for Rodregro as this gentleman does how to make a mean drink of any kind! Unfortunately some of the poolside bar servers aren’t great but don’t let a few influence anything!! Only thing management should bring back is stopping the child walking through the adult section! They can’t sit down but they shouldn’t be seeing adults drinking in the pool or things like that as is irresponsible and wasn’t allowed in previous visits! Adults who pay for adults only shouldn’t be embarrassed by children walking past all day long! And avoid the Asian restaurant at all costs but it’s the only restaurant that’s not representative of the others! The staff in this resort work sooo hard , with the exception of one or two! Loved it! Again!!!

Katy Gendron

Everything was very fine to the morning at night. The staff at the spa, the restaurant, the bar at the beach are very sweet. I met a lot of gentle people. I’m a person with gluten, lactose and soy allergies Juan, Esteban, Adan really took care of me. I know how hard it is to care of people like but know that it’s very appreciated want people do with passion. For this I suggest you to have a small part in the buffet for people like me because we’re shy to ask it’s not easy for me and for sure other people like me will appreciate it. Cause we don’t have to derange the server or the manager. Be sure I’ll come back here cause the place is very amazing! Mucho gracias for everything. Katy G. ☺️ Thanks Leo for the party entertainment pool for this evening you did our day! Muchos Gracias Amigo! xxx my boyfriend Leo 😉🤣

Chad Comer

Spent a week here with my family! Overall, great experience! Many wonderful workers focused on customer service. Specifically my 11 year son had a great time at the Teen Club under Alex's supervision and the staff at the Avenue Bar were very friendly and mixed great drinks all week long! The only thing that I could see needing improved/updated is the guest rooms. Otherwise, a wonderful week!

Fillipe Santos

We had an amazing family vacation at Sandos Resort Cancun! The resort offers stunning beachfront views, spacious rooms, and a variety of dining options to cater to all tastes. The all-inclusive experience allowed us to enjoy everything without any worries. The service was exceptional; the staff was friendly and attentive, particularly Leo, who worked in the teen games area and made us feel right at home. From the pools to the entertainment, there was always something for everyone. Overall, it was a memorable and relaxing stay, perfect for a family getaway.

Kelly E Turner

We visited for a wedding + vacation. The beach wedding was gorgeous and we had a great time. We've loved every bit of our stay so far and the activities have been top notch. We've had water gym with Gian Carlos and Naomi and I made bracelets with Naomi as well. We also enjoyed the party on Wednesday with Elena, Gian Carlos, Alan, and the rest of the entertainment staff. We truly have had a great time. The area is gorgeous and the staff have been great. Definitely worth a visit!

Mehron Sherkat

This place was great for me and my family! The staff was so accommodating and welcoming and they made sure for us to have a great time! The food was great, lots of varieties for different times or foods, and the pool and other amenities were really nice and fun! The only downside was that they didn’t have laundry washing for dirty clothes, and we found a cockroach in our room one night, but it was because of when we left our balcony window open, but it disgusted us, but thankfully, the staff were willing to come and take care of the problem by spraying the room so it stayed clean. This resort was great, but the staff and service takes the cake for this place! We will definitely consider coming back here next time we come to Playa del Carmen and I loved the view! This place was amazing and I would definitely recommend visiting again and recommend it for others!

Ldattinelly

Amazing resort for families! 11 of us including teenagers. Excursion was arranged by Victor. Everything was perfect. Food and service great! We were called after our stay saying we left an ipad. They arranged for FedEx to return within days. Absolutely amazing trip!

GG MIA

PROPERTY: In desperate need for a remodel. As you can see in my pics, several areas have been neglected and take away from the overall experience. We’ve been to different areas of Mexico, and have never before encountered a dilapidated property until now. There’s an obvious lack of personnel which is noticeable in the dirty glass balconies (5th floor) and main lobby area glass doors. I personally requested someone clean the glass doors in my mom’s room, but this was never done. The pool are is big but outdated, nevertheless it was always spotless. Thank you, Daniela, for making our pool drink experience 5 stars. The rooms have glass stains on the stone countertops and management is aware, but have not replaced them. The balconies and sliding glass doors are never cleaned and the water has a funky smell. Whoever handles their social media and marketing does a great job at hiding the dated areas of the property, so do a thorough research. RESTAURANTS: BEWARE that it’s likely you won’t find reservations for any of the restaurants if you have a large party. We were 6 adults and a child, and I had to complaint to guest relations whose first reaction was to suggest we do the buffet. I chose this resort partly because of its restaurants, so that option was unacceptable. Guest relations got us reservations, but only after I strongly expressed my disappointment with the process. Despite my request for a property manager, no one ever connected with me. On day 1 the food by the pool area was awful and the staff disengaged, but this vastly improved on day 2. Madre Mía was the highlight of our dining experience, the food and the customer service were impeccable and the restaurant was gorgeous! Kudos to the Chef! The Italian restaurant was also great, but what’s puzzling is that there were no reservations through the app, when the restaurant had at least 10 empty tables. The buffet has a wide variety of options for breakfast and lunch, and Manuela is the most gracious and thoughtful host you will ever find. Locate Manuela and sit at her section, she will ensure you have an enjoyable experience. LOCATION: Not good if you want beach access. There’s a tiny strip of beach, but it was full of seaweed which is beyond the property’s control. Even with staff cleaning the seaweed for hours, they couldn’t put a dent on the amount of seaweed that came to the shore. One benefit of the location is being right next to the ferry pier, where you can catch a ride to Cozumel (40 mins). Once at Cozumel we visited the sister property, Cozumel Palace. This property was remodeled recently and it showed! It was small and felt very intimate and the customer service was top notch! KUDOS to the wet bar bartender at Cozumel Palace, he truly knows how to deliver a 5 star experience.

Spencer Caudill

My wife and I chose Plycar Palace® All Inclusive Resort for our honeymoon, and it was the best decision we could’ve made. From the moment we arrived, the staff made us feel like royalty. The resort itself is stunning—breathtaking views, luxurious rooms, and beautifully kept grounds. Every meal was next-level delicious, with so many options that we were constantly trying something new. The all-inclusive perks made everything effortless, so we could just relax and enjoy each other’s company. Whether we were lounging poolside with a drink in hand or enjoying a romantic dinner by the beach, every moment felt special. The attention to detail, the service, the vibe—it was all perfect. We’re already talking about coming back for an anniversary trip. Highly recommend Plycar Palace to any couple looking for a dreamy, unforgettable escape.

John Knelsen

Well it was ok I guess. Our room was always damp. Felt like we were sleeping on wet sheets every night. Food was OK. We went up town most evenings to eat and get some better entertainment. We go to Mexico every year and this resort has been by far the worst one yet. We will not be returning to this one. There was 30 of us and everyone said the same thing. Taxi services for this resort was the worst part yet. This resort is no more than a 3 star and definitely over priced for what you get