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Playa Del Carmen Holidays
Luxury Accommodations
Hassle Free Booking
Winter Sun Destination
Playa del Carmen, Mexico
Located at the heart of Mexico’s Riviera Maya coastline, Playa del Carmen offers a Caribbean experience that can be enjoyed by families and couples alike.
Once an old fishing village, this vibrant resort still offers stunning beaches, glistening waters and spectacular coral reefs, but they are now complimented with a supreme choice of extravagant hotels, splendid dining venues and impressive entertainment options.
Playa del Carmen also offers an abundance of activities, while those seeking relaxation will find opportunities aplenty whether on soft sandy shores or in the lavish surroundings of their luxury accommodation of choice.
Take a look at the hotels and resorts on offer and start planning your dream holiday in Playa del Carmen today with Destination2.co.uk.
4.4
Google reviews (5839)
Playa del Carmen, Mexico
Prices from
£899
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Experience the perfect combination of tropical relaxation and exotic adventure at the spectacular Wyndham Alltra Playa del Carmen, Adults Only All-Inclusive resort. Sitting in a beautiful beachfront location, overlooking the azure waters of the...
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4.4
Google reviews (5839)
Gemini Moon
All the staff is amazing. Very helpful, attentive and kind. Jesus serving the main pool area is a hard worker with a smile on his face. The food is average, but all eateries are clean with nice decor. Suite was nice. Resort cleanliness well maintained. Lovely Spa & workout room. The smell from the beach in despair is suffocatingly horrible in 90 degree weather.
Dana Holmes
This resort was exactly what I was anticipating. Therapeutic and enjoyable. The staff is amazing and the room was very clean and maintained with refreshments restocked.Thank you Beatrice for your hospitality! Many thanks to Juan at the front entrance and Sebastian at the bar. Pizza and sweet treats were delicious. Location was a plus with easy access to shopping and restaurants. Room had beautiful ocean view, did not want to end vacation and return to reality!!
Tim Lawrence
My wife and I had a wonderful time with our friends at the Wyndham Alltra. First of all, the staff was incredible, they were always available and willing to help and answer any questions we had. Our room was amazing and it was maintained and cleaned every day. The food at the restaurants and the buffet was always fresh and there was a ton of variety for us to choose from. There’s no immediate beach access at this resort, but the pool is excellent and you can take a short walk to a public beach area. The resort’s proximity to the Main Street is a bonus if you want to venture out to see some live music, dancing, or check out one of the hundreds of other restaurants and shops. I highly recommend this resort.
Colin Smith
Pretty much everything about this resort was great! I'd like to see the pool bar open a little longer and the main bar open longer as well, 10PM seems like a very early cut off time. And the little restaurants need to be open longer! I should be able to get sushi later in the evening, or a slice of pizza! Maybe make the reservations for the other restaurants (the Italian, steakhouse and Mexican) available to check in on your phone using the QR code on your hotel card! David and Daniel (Entertainment Team) were some of the best service industry employees I have ever met, made the trip that much better!!
MelC
We went to this place 2 weeks ago and it was awesome. The staff is so nice, rooms are very clean and spacious and the restaurants à la carte are very great. The hotel is close to downtown within walking distance. The animation is nice. The foam party in afternoon and headphone party are very funny. We want to say thank you all the staff for their service and smiles. We will come back for sure !!
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Up to 18% off
4.4
Google reviews (10839)
Playa del Carmen, Mexico
Prices from
£929
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Jet off for a feast of family fun at the Grand Riviera Princess Hotel, a luxurious 5-star beachfront getaway on Mexico’s sun-drenched Caribbean coast. Surrounded by lush tropical gardens and glistening pools, this opulent retreat boasts Mayan inspired...
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Up to 18% off. All savings are already applied to the prices shown when travelling between 21st May 2025 - 31st October 2025 **Blackout Dates Apply
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4.4
Google reviews (10839)
mahsan abedi
I have been visiting Grand Riviera Princess for years and consider it my happy place.
The resort is clean, bright and spacious with amazing food, lush greenery and beautiful design inside and out. I appreciate the friendly and hardworking staff at the bars and buffet restaurants, as well as the helpful concierge and housekeeping teams.
I would love to see private patio plunge pools added as part of the ongoing renovations!
Tatiana Gaviria
We just returned from another amazing week at the hotel our third visit, and it keeps getting better every time! My husband has actually been coming here since the hotel first opened, and it truly feels like a second home to us now.
A special thank you to Lorenzo at the Riviera Buffet we had breakfast there every morning, and his service was absolutely outstanding. Lorenzo went above and beyond to make sure we had a perfect experience every day. His kindness, attention to detail, and warm attitude made our mornings even more special.
Thank you again for another unforgettable stay. We can’t wait to come back!
Timothy K
Service was fantastic. People were very nice and welcoming. Hotel grounds are kept in pristine condition with lots animals around. Drinks were very good. We stayed in the “platinum section” which is very close to the beach. Employees put lots of focus into keeping the beach free of garbage and algae.
The same cannot be said about the food. There are options there for everybody. I was hoping the food was going to be marginally better than what it ended up being. The fruit and vegetables were very tasty. You can tell some of the other items are produced for large quantities thus the quality lacks greatly. For example, I wasn't expecting the pizza to taste as if it was made in Italy, more like a quality frozen pizza. I can say without doubt it was the worst pizza I have ever eaten. Long story short the fresh food is great and the processed food is very hit or miss.
If we come back again we would take more trips to 5th Avenue in playa del Carmen via the hotel shuttle service, to get very tasty authentic food.
Amy Soubolsky
Beautiful property, many options for pool and seating, daily activities and shows. The service was good, but not exceptional. There was a ton of variety for food options, but the cooking quality wasn't anything overly special. Lacking some spice and flavour. Well kept property and rooms with lots of space and good layout. Nice beach area. I would probably return again but might also look for a smaller resort that is more interactive and personal with staff and other people.
audrey Murphy
I went there with 1 friend and left with many more. The food was great, the buffet had a lot of variety and was picky eater friendly as well. We had reservations for the Italian restaurant which was very good too. The service was amazing. If you have the chance, go play volleyball and join in on the activities at the beach with Ricardo and George from entertainment, they were incredible and so much fun.
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4.7
Google reviews (21818)
Playa del Carmen, Mexico
Prices from
£979
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Welcome to the exotic and enchanting Grand Palladium Colonial Resort & Spa in the heart of Riviera Maya, Mexico. This vibrant all-inclusive resort is nestled amidst lush tropical flora and fauna, with stunning beaches and breath taking crystal-clear...
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4.7
Google reviews (21818)
Daryl Quek
Our party of 7 had an incredible evening at Restaurant El Dorado, thanks to our server, Jose Pat! From start to finish, his attention to detail and genuine care elevated our entire dining experience.
Jose didn’t just serve, he sacrificed our needs, checking in before soup courses and ensuring our meat was cooked to perfection. His professionalism and warmth made us feel like VIPs, and honestly, the restaurant’s high standards wouldn’t have shined as brightly without him.
The food was fantastic, but Jose’s was the real standout. If you’re dining here, request his section please, you won’t regret it! We’ll definitely be back, thanks to him.
Mike Mazziotti
Food was good. Could have been better. Got the 3 taco appetizer which was good. My gf got the cochinita pibil that she enjoyed. It was quite a bit of meat however, that was the only thing on the plate. I got the lamb which was tasty but small. The churros were good, however, they were a little hard as they weren't fresh pressed at the time of order. Our server Juan was pleasant. We would eat here again.
Sumptuori was a wonderful night. While we weren't able to get a teppanyaki table (these fill up fast and need to be booked well in advance) we were close by and still able to enjoy the show from afar. Hector was attentive and helpful. The food was a delicious and interesting mexican take on japanese cuisine.
Riannah Ebony
Our recent visit to El Dorado was truly a delight, and a significant part of that was thanks to our incredible server, Jose Ake.
From the moment we were seated, Jose's warm and friendly demeanor made us feel right at home. He had a wonderful sense of humor that added a lighthearted touch to our evening.
Beyond his fantastic personality, Jose was also incredibly helpful with the menu. His recommendation of the short ribs paired with the mashed potatoes was spot on – a truly delicious and satisfying combination! My husband's T-bone steak was also cooked to absolute perfection, exactly as he had requested.
Throughout our meal, Jose was exceptionally attentive without being intrusive. He consistently ensured our glasses were full and checked in on us at just the right moments.
His genuine care and dedication to providing excellent service truly elevated our dining experience.
The food at El Dorado was undeniably great, but it was Jose Ake's outstanding service that made our visit truly memorable.
We highly recommend El Dorado and sincerely hope you have the pleasure of being served by Jose – he's a gem!
Karla
Great service! Everyone is super nice and always on top of what you may need. Food is super delicious. Drinks are great and the staff really knows their stuff. Had diner at the la adelita our server was Jaime he was super sweet and very helpful! 10/10 would come back!
We also had breakfast at the grand Azul and the food was amazing had a lot of different opinions to chose from. Dorotea and angle and Arturo and Juan pablo were all super friendly and very helpful. Great people and always willing to share there knowledge of the areas.
Andrew White
We just ate at El Dorado Restaurant and we loved it!!! The food was outstanding and the service was just as good. My little girl ordered the mac and cheese from the kids menu but tried the salmon my son ordered and loved it. Jose Pat was our waiter and he happily ordered another salmon for my daughter. My wife and I both had the Filet Mignon which was perfectly cooked and delicious! Jose Pat could not do enough to help us and we are already looking forward to returning! Absolutley fantastic!! 😊
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Up to 5% off
4.2
Google reviews (3898)
Playa del Carmen, Mexico
Prices from
£979
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Jet off for a feast of fun, leisure and entertainment at the Platinum Yucatan Princess Hotel, a magnificent 5-star adults-only getaway in Playa del Carmen in the sun-kissed Mexican Riviera Maya. This all-inclusive beachfront escape is ideal for...
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Up to 5% off
Up to 5% off
Up to 5% off. All savings are already applied to the prices shown when travelling between 1st November 2025 - 30th April 2026 **Blackout Dates Apply
Up to 5% off. All savings are already applied to the prices shown when travelling between 1st November 2025 - 30th April 2026 **Blackout Dates Apply
Up to 18% off
Up to 18% off. All savings are already applied to the prices shown when travelling between 21st May 2025 - 31st October 2025 **Blackout Dates Apply
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4.2
Google reviews (3898)
Christine Qillasiq Lussier
This was my first all-inclusive and I am glad that I selected this place. Room service for cleaning and food included. My friends and I took the adults-only resort, although there is a sister resort that is family-friendly a few steps away, which I would assume is a perfect in-between for larger groups with different lifestyles. We stayed for four days. Amazing rooms. The star I left out is because I anticipated spending a lot of time at the beach (it is steps away from the resort) but there was too much algae to enjoy the water and the beach, so we spent all of our time at the pool, which is fine too. Just adjust your expectations in this regard. Some people swam on the family-friendly side, but we did not. The beach is fine to see the sunrise however. Nice entertainment and variety of foods. Not a lot of opportunities to eat local dishes unless you take a tour outside of the resort. I highly recommend the tour that brings you to a Mayan village, the Chichén Itza (one of the 7 World Wonders), swimming in a cenote, and a colonial-style colourful city. It was the highlight of my experience.
The team members were very kind and friendly. We used the spa and had massages, it was a lovely experience all in all. I highly recommend!
Hannah A
We had a fantastic stay at the Adults Only/Platinum side of the Yucatan Princess Resort! The food exceeded our expectations with delicious variety at every meal. The staff were truly the highlight—warm, attentive, and made us feel so welcome.
We wanted to give a special thank you to Israel, Adolfo, Alberto, Benedicto, Julieta (excursion rep) and Luis (Coco Bongo), for making our experience especially memorable.
We also loved how calm the Platinum side of the resort was. I highly recommend upgrading to platinum if you want a relaxing, mellow atmosphere. The normal side was more of a party-vibe.
Kim berland
For my first time traveling out of my Country and to an all inclusive resort, I couldn't have asked for a better first time experience! Once entering the resort it was nothing short of paradise! I've read many reviews before coming and none made me shy away from coming! Yes theres sea grass on the beach (they cleaned it daily) swam in the beautiful ocean anyways and it was so warm and beautiful! Our room was clean and gorgeous from the third floor. The cleaning staff were phenomenal and respected our wishes when leaving on the door if we wanted our room cleaned somedays or not. Never phoned us on days we didn't want our room cleaned, stocked the fridge right up and changed our sheets, replaced towels and cleaned on days we did want their services. Only tried two of the restaurants, the bruschetta and rodeo grill. Rodeo grill was the favourite but honestly ate at the buffet daily because we love ample choices! Also the wings at the beach restaurant were AMAZING! Espresso martinis were amazing! We went on two excursions set up through the hotel, The Tulum, cenote, food, and turtle snorkeling, and we did the animal Sanctuary. Both were interesting, loved the food in Tulum as it was authentic Mexican. I also did the spa treatment, it was the second day! I recommend doing massages early in case you get sunburnt! Our second last day we ventured to playa del carmen, a very interesting place, I recommend going with a local! Big shout out to all the workers there, whether cooks, pool cleaners, activity workers, house keepers and spa workers! An especially big thank you to Cynthia at the front desk, she assisted us multiple times with money exchanging and checking a friend into the resort! Another big thank you to Rafael at the front desk who also helped us with plenty of requests and money exchanges, he made our experience upon entering so stress free! Our BIGGEST THANK YOU and shout out is to the Bellhop Enrique!! Honestly the most down to earth guy and really looking out for us to have the best time possible! He took very good care of us and our guest and made sure we had anything we needed upon request! He is an outstanding host and Bellhop and I'm sad we didn't get the chance to say bye to him before we left! Thank you to all staff for our wonderful experience. The exotic animals, the views, the plants were so awesome to see!
Era Zeka
DO NOT BOOK – HORRIBLE EXPERIENCE
I booked my honeymoon at Platinum Yucatan Princess Resort in Cancun through Cheap Caribbean, and it was an absolute nightmare. We used the honeymoon package promo code, expecting the promised inclusions, but all we received was a bottle of champagne and four small dessert bites—nothing else was set up in the room.
The resort itself was dirty and poorly maintained. Many outdoor beds by the pool were closed for repairs and painting, leaving limited space to relax. The hallways were messy, our room had a horrible odor, and the bathroom had water damage with moldy buildup. We even had an ant problem that the front desk never resolved. On top of that, the bed only came with two pillows, and one of my pillowcases had old blood stains—disgusting.
The food and drinks were a disaster. At the taco station, staff handled raw meat without gloves, and only tap water was served at restaurants. The resort also did not provide straws, and the drinks were barely blended, full of huge ice chunks, making them nearly undrinkable.
Unfortunately, I learned the hard way just how unsafe the food was. After eating shrimp at the steakhouse on our first night, I became violently ill, vomiting uncontrollably for hours until I was hospitalized. The doctors diagnosed me with gastroenteritis and confirmed that the shrimp had likely caused the infection. My white blood cell count was dangerously high, and I was forced to pay $5,000 out of pocket for medical care.
When we brought this to the manager, he showed zero concern or accountability. Instead of apologizing, he blamed me and insisted that I must have gotten sick elsewhere—despite the fact that I had only eaten at the resort. He even witnessed me being taken away in an ambulance and still dismissed my experience.
And don’t be fooled by the photos online—they must be either extremely old or heavily photoshopped because this place looks nothing like the pictures. We got completely catfished by the marketing.
What was supposed to be a dream honeymoon turned into a nightmare. This resort is unsanitary, mismanaged, and does not care about guest safety. I strongly advise against booking here—Cheap Caribbean should reconsider promoting this place.
Save yourself the stress, money, and potential health risks—book elsewhere!
Neil (Boory)
arch 2025
We recently spent 10 nights here and we had an absolutely fantastic time The people and service are brilliant The food at the buffet ..on the beach and all the restaurants was amazing.
I can't name all the lovely employees as there are to many but hats off to you all. The seaweed on the beach didn't put us off as you just walk down the beach a little and it's clean...and the bar and restaurant there is just as good....and those people worked so hard to clean up the seaweed. We went on excursions and they were awesome.
I could carry on ......we would love to go back .
To all the people that write bad reviews...well...I don't think you will ever be happy if you didn't enjoy your stay at the Platinum.
Thank you all for a rememberable holiday xxx
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4.7
Google reviews (11789)
Playa del Carmen, Mexico
Prices from
£1099
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Heavenly moments of pure pleasure await at Ocean Maya Royale, a fabulous adults-only escape on the sensational Riviera Maya seafront in sun-kissed Mexico. You’ll be spoilt for choice with an impressive range of activities at this glorious getaway which...
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4.7
Google reviews (11789)
jason hsu
I recently had the pleasure of staying at this resort, and I must say that Kendall's outstanding hospitality made my experience truly unforgettable! From the moment I arrived, Kendall greeted me with a warm smile and a friendly demeanor that immediately made me feel welcome.
Kendall's fantastic personality was the icing on the cake. His positive energy, warmth, and enthusiasm were contagious, making everyone around them feel at ease.
Thanks to Kendall's exceptional hospitality, my stay at the resort was nothing short of amazing. If you're looking for a top-notch resort experience with outstanding service, look no further!
Five stars and heartfelt gratitude to Kendall for making my stay so memorable!
Nicola O'Loughlin
We visited from Ireland and this was my first all-inclusive experience, so we did not know what to expect. I’m glad to say that the Ocean Maya Royale met and exceeded my expectations.
The hotel is immaculate and pristinely maintained— there are always lovely people cleaning and maintaining the grounds, which can’t be easy in the heat, but nevertheless they always had a smile and greeting for us.
The entertainment staff were the highlight of our trip. Kendell requires a special mention as his charm, attentiveness to each guest and his irresistible charisma really just made our experience. Aqua fit became our favourite activity of each day. He really is a born star! Dali and Susie on the entertainment team are also delightful and their energy and kindness is so palpable— they truly are a credit to the hotel.
The hotel really should be proud of its lovely staff members throughout who made our experience so lovely. Thank you to Yovanetti, Octavio, Carlos, Victor, Manuel, the pool bar tenders and the countless other staff members who’s names I regretfully did not get, but their warm smiles, greetings and attentiveness never went unnoticed.
The delicious and varied food options were complimented by the beautiful and pristinely kept facilities.
The hotel was also generously spaced out so it never felt too busy or crowded and we were always able to get lounge chairs by the pool or beach and never left waiting at bars or restaurants.
Thank you so much to the OMR team for an incredible experience and memories we never forget!
Bridgette Hughes
This place is amazing! They have such nice rooms and amazing service. I felt like royalty as soon as I walked in the lobby. They offer a variety of fun activities each day. I did a tequila tasting one day with Pilar & Viri and not only was it supper informative but fun also! The tie dye class with Moises, Susana, and Kendel was such a fun experience. All the staff is so nice and welcoming. From dance classes to your own personal butler they have it all!
Darra O Loughlin
Had the most amazing time here with my sisters, mostly because of the wonderful staff and people! Some top mentions would be to Kendell, Dali and Susi from the blue team, who never failed to make everything enjoyable and fun, getting everyone involved and feeling at home! Their memory for names, even Irish ones, is very impressive!
Also a special mention to Octavio, Manuel, Victor, Carlos, Francisco and especially Yovenetti, the queen herself! Their service, effort, kindness, banter and attentiveness was unmatched!
Overall lovely people who made the stay so special, as well as the beautiful grounds and food of course.
Javier, David, Hilda and Juillarmo provided excellent service at the blue moon resteraunt.
Tepanyaki was a great experience, and el Chero has great authentic Mexican food .
Thank you so much for making our stay so special and enjoyable from the 4 Irish sisters x
Mitchell Kane
The Ocean Maya Royale was everything you could ask for and more in an all-inclusive resort. Between the weather, views, food, entertainment, this place had it all. The rooms are state of the art and the beach has everything you could ever want. The staff were also fantastic as well. Always super quick service and the entertainment was amazing all week. Kendall went above and beyond, you could tell he tries to make meaningful connections with everyone he comes across with. From day one he stepped up and got to know our names and make everything feel very personal. His energy during the events he ran was also amazing he took every event to the next level with his passion. Even when he was off shift he took time to make conversations with us which shows the dedication and passion he takes with this job. Overall it was a great week and would certainly recommend this resort!
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Up to 52% off
4.3
Google reviews (739)
Playa del Carmen, Mexico
Prices from
£1149
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Jet off and live the dream in the glorious Mexican sunshine at Hyatt Zilara Riviera Maya, a magnificent 5-star escape surrounded by lush mangroves and nestled next to a long stretch of pristine white sands. This luxurious all-inclusive, adults-only...
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Up to 52% off
Up to 52% off. All savings are already applied to the prices shown when travelling between 1st May 2025 - 31st December 2025 **Blackout Dates Apply
Up to 52% off. All savings are already applied to the prices shown when travelling between 1st May 2025 - 31st December 2025 **Blackout Dates Apply
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4.3
Google reviews (739)
Michael Davila
Wife and I recently stayed at this resort and was blown away by the experience from start to finish. The rooms were absolutely stunning—spacious, beautifully designed, and the shower was next-level incredible. You can tell they paid attention to every detail when it came to comfort and luxury.
The grounds were meticulously maintained and just gorgeous. Even though the resort was at 80% capacity during our stay, it never felt crowded. There was always a sense of peace and space, which made it incredibly relaxing.
Now let’s talk about the food—out of this world! Every meal we had was exceptional, with a wide variety of delicious options that were clearly prepared with care and creativity. And the best part? We never had to wait for drinks. The staff was attentive and friendly, always making sure our glasses were full.
This resort truly sets the bar high. Can’t wait to return!
Layllen
From the moment we arrived, Hyatt Zilara impressed us with its stunning beauty. The main lobby was absolutely breathtaking—open, airy, and designed to immediately set a tone of luxury and relaxation. It truly felt like stepping into paradise.
The pool area was equally impressive, offering a serene and picturesque escape with plenty of space to unwind. Whether we were lounging poolside or enjoying a swim, the atmosphere was perfect.
The room was beautiful—spacious, spotless, and thoughtfully designed for comfort and elegance. Every detail added to the sense of calm and luxury we were hoping for.
We thoroughly enjoyed our stay and can’t wait to return. Hyatt Zilara exceeded our expectations in every way!
Tia Hartl
My husband and I recently spent a week at the Hyatt Zilara-Riviera Maya. We chose this resort because the reviews consistently said the service was good. Even knowing to expect a good time, our experience here completely surpassed our expectations.
From check-in to check-out we received phenomenal service. Every employee we came across did their best to make sure we had everything we needed or wanted, with many staff members going above and beyond.
We tried every restaurant and the food was excellent. Drinks were well-made and delivered to wherever we happened to be. Cabana rentals were a decent price and there was plenty of seating/loungers at the pool and on the beach, nothing felt crowded. It isn’t the newest facility but everything was clean and well-maintained. Activities were available all day with varied entertainment options each night.
Shoutout to a few employees who made our trip better than we could have hoped. Marcial (check-in desk), Alejandro and Miguel (pool/beach service), Magdalena (snack bar), Miguel (waiter at Tempest), and Fernan (entertainment).
Overall, we couldn’t have asked for a better experience.
Julie Sutter-Blair
Beautiful resort, fabulous hospitality. Every staff amazingly welcoming, kind, friendly and cheerful. Super clean, wonderful food and drinks, great variety and quality. Entertainment crew did an excellent job every day and night energizing guests to come and all of the activities we came to were great. The spa is wonderful, we had massages and the water therapy.
The Pools were lovely. We did not find them cold as a previous guest noted. But it was warm when we were there. Sunshine everyday! Very Highly recommend.
We were 6 women in our 50's and 60's and can't wait to come back! Thank you so much.
Laura NewLenox
Loved this resort! Food was AMAZING and everyone was super nice. My husband and I had a king beachfront private pool and it was the nicest room we've ever stayed at. The resort does a really good job with daytime and nighttime entertainment. Very clean resort with beautiful grounds. Only thing I didn't like was the main pool was freezing cold like ice water. Not heated like some other resorts.
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4.5
Google reviews (7697)
Playa del Carmen, Mexico
Prices from
£1219
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Be treated like royalty during an extravagant tropical holiday at the magnificent adults-only Hyatt Vivid Playa del Carmen, located on Mexico’s spectacular Riviera Maya. Luxury awaits around every corner at this fabulous all-inclusive resort, with...
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4.5
Google reviews (7697)
Caitlin Cima
Our stay at the Hilton Playa del Carmen was absolutely amazing! The location is unbeatable—just steps from the beach and close to everything you’d want to explore. From the moment we arrived, every staff member we encountered was incredibly friendly and welcoming. You can truly feel that they love what they do.
The food throughout the resort was delicious, with a great variety to choose from every day. Whether it was breakfast, lunch, or dinner, everything was fresh and full of flavor.
A very special shoutout to Alejandro from the Operations team—his service was truly exceptional. He went above and beyond to make sure our experience in the swim-out suite was perfect. His attention to detail, kindness, and professionalism were next level. Honestly, Alejandro made a great stay even better. He deserves a raise!
We can't wait to come back. Highly recommend this resort to anyone looking for a luxurious and welcoming getaway.
L LO
Visited as part of a friend's birthday celebration, April 2025.
Pros:
-Coffee, Lunch, Dinner options are pretty good for an all inclusive. Our favorite was the Aroma cafe and the Acai Bowl/Wrap hut by the pool.
-Rooms are spacious- cute touch putting a silver member ribbon on my door.
-Most of the staff are really friendly.
-Entertainment staff are all great and the silent disco and foam party were so much fun.
-Location is very close to off-site entertainment and restaurants on the Avenue
Cons:
-1 hr from airport.
-Waited a whole 4 hours to check into our room, absolutely insane wait times- you also are forced to check in your luggage, they practically hold it hostage and then you're forced to be with one Bellman who's checking in two or three other rooms at same time; you all walk together in the sweltering heat, it's really really bizarre and a total invasion of your privacy.
-Breakfast was not good, at all- which was strange compared to other all-inclusives I've stood at- how do you mess up basics like eggs, bacon and potatoes? lol
-Drinks were not good but that's often the case with all inclusives, so I didn't have a major, major issue about it.
-Main Pool is tiny compared to the amount of rooms/guests and you will never, ever find a seat after 630am unless you pay for a cabana. You also won't be able to really participate in activities unless you have a seat at the main pool or cabana, so not very inclusive.
-On the Friday I was there I had to wake up at 5:30 in the morning, to head downstairs at 6:00 to get a seat (you have guests who couldn't find loungers and had to leave their stuff thrown in corners while they went into the pool, I have never seen anything like this in my life at a beach/all inclusive resort- I also had people asking me if I didn't mind watching their stuff for them).
And then I had to make sure that I didn't move because the female attendant by the pool felt the need to continue to harp on and question me about holding two loungers by the "swimup" bar pool, while all of the lighter skin folks who disappeared for hours, were NEVER questioned!
I also ordered a drink three different times from waitresses by the pool and each time they failed to bring me the drink, so dont expect good service.
-Everything is an upcharge, and I mean everything- food, wines, spa treatment pitching constantly, cabanas, etc, it was insane.
-Room is filled with stains, holes/sloppy patching, mold and mildew-our luggage and clothes came home smelling of pure seaweed. We also heard our neighbors next door and above, so not great sound insulation. Also found small bugs here and there and there were often raccoons that would greet us the minute we opened our door lol Cute but scary.
-Nightly entertainment is lacking and basically it was pretty boring.
-Lastly if you're looking for the nice beach experience, this is absolutely not the resort for you as it's open to the public, ton of vendors, and a very small amount of actual sand/space, however I must admit they do their due diligence to remove the seaweed but it then blocks any potential seating.
Now this was my eighth trip to Mexico so I've stood at many different Resorts and this is hands down the worst experience. Definitely do not recommend and I would not consider this a five-star or a luxury hotel by any means.
Lizzie Torrez
We loved our trip! Great restaurants, great pool, great entertainment and the staff was AMAZING. We got cabanas for two of the days, and Alejandro was our server both times. He was such a joy! He was very diligent, very respectful, kept the drinks going. Excellent service. He was fluent in both English and Spanish and was able to joke with us in both! We don’t normally leave reviews, but thought he deserved a shout out.
Amanda kern
We had an amazing time for our 5 nights here. From the moment we arrived from the airport, everyone was pleasant, handled us and our things with care. Carlos at the check in was very kind and helpful. We stayed in a Jr suite with an ocean view which was spacious, clean and so comfortable. Still with quick access to everything. Leticia was always kind and respectful cleaning our space. Alberto and Andrea took amazing care of us whenever we had a cabana/sat by the pool. Jose and Maria were always so kind to check on us at breakfast and ensure everything was going so well. Every single staff member was always so kind and sweet, taking time to greet us or remember our faces. There were themed nights, parties, something always going on in the lobby during the evening for entertainment. Absolutely loved our staff and our stay. 10/10 recommendation.
Silicia Lomax
My husband and I had a wonderful experience at this resort. They keep the rooms and facilities very well maintained and the staff were all so nice. We stayed for about one week so we tried almost all the restaurants and bars. We really enjoyed Kalamata for dinners, the tacos at Rincon for lunch, and getting Acai bowls at Barefoot for breakfast. Jose was one of the entertainment staff who led the spin classes and aqua bike workouts and he was fantastic. And Noe and Isaac who worked at Barefoot were also amazing staff that made us feel so welcomed. Having a quiet pool in one area as well as the more active pools on the other side were really nice touches as we could chill and read at one and join for volleyball games or foam parties at the other. The only thing we would have hoped for is more lounge chairs by the pool instead of cabanas but we would definitely come here again.
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4.5
Google reviews (10333)
Playa del Carmen, Mexico
Prices from
£1239
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Jet off and live the dream at Essence @ The Fives Beach, a magnificent 5-star escape in Playa del Carmen on Mexico’s sun-kissed Caribbean coast. This luxurious all-inclusive boutique hotel, which is next to a stunning private white sandy beach, has...
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4.5
Google reviews (10333)
Nicole Cain
Averaging up to 5 stars.
Positively lovely place with some of the best service I've ever experienced. Large rooms and excellent food, many many options to go for pools and bars. Stayed 5 days, 4 nights and was never disappointed. It's easy to miss, but definitely get yourself the Mexican hot chocolate at breakfast, easily one of my favorite things about the place.
Critiques I had was that our shower never got hot, warm and comfortable but never quite to what I would call hot; also had a few times during busy hours where I ordered drinks but didn't get them and had to go order direct from the bar. Both kind of understandable things.
Would love to come again and bring the kiddo with next time.
christine shemranifar
Just got back from a week long stay at the Fivesbeach hotel. We were there to attend a wedding. It was a fabulous experience. The food was outstanding. Rooms and service exceptional. I would like to give a special shout out to Pablo, who is a waiter at the Mexican restaurant beside building 19. He provided service to our party with kindness and professionalism and helped give us a special night to remember.
I do not hesitate to highly recommend this resort.
Aisha Jewell
*Outstanding Experience at The Fives Hotel Beachfront – Worth Every Penny!**
We recently stayed at **The Fives Hotel Beachfront**, and it was an unforgettable experience from start to finish. The service, amenities, and overall atmosphere exceeded all expectations.
A **special shoutout to Ricardo** at the Mexican restaurant—his warm hospitality and attention to detail truly enhanced our dining experience. Every dish was delicious, and Ricardo went above and beyond to ensure we felt welcome and well taken care of.
We also want to extend a heartfelt thank you to **Luis, our concierge**, who was incredibly attentive throughout our stay. From helping us with reservations to making thoughtful recommendations, Luis made sure everything ran smoothly and comfortably for us.
The hotel itself is beautifully maintained with **excellent facilities**, gorgeous beachfront views, and plenty of spots to relax and enjoy. Whether you’re there for a romantic getaway or a relaxing vacation, it’s **absolutely worth the price**.
Highly recommend staying here if you're looking for a top-tier experience in Playa del Carmen. We’ll definitely be back!
EILEEN RODRIGUEZ
This is my second time enjoying The Fives Resort. The staff are amazing. ⭐⭐⭐⭐⭐ Very welcoming, attentive, and polite. Both visits felt like I was coming back to visit family. It was nice to see the same faces. Antonio (waiter), Andy (waiter), Claire (ambassador), Monse (activity pool staff), and the bartenders at the first pool were amazing. We upgraded our membership because we love this place, and Michelle was amazing. It was really nice to have around-the-clock housekeeping service. It is really nice to know that when you are in a different country, you get treated with exceptional service like The Fives; they surely go above and beyond to make your stay memorable. As soon as your feet touch the ground as you exit your transportation service, Erik and Karla are there to greet you, and the bell service guys are helpful; Russell was amazing 👏. Thank you to all the staff at The Fives who made our second experience amazing and memorable. To the owner: whatever you are doing, keep doing it to keep your employees happy. Happy employees are what make your resort so amazing 👏. THANK YOU!
Horacio Pereda
Our stay at The Fives was amazing, especially thanks to the entertainment team. Edi made every activity fun and engaging, always bringing great energy and enthusiasm. The entertainment is definitely one of the hotel's highlights.
The Natural Café were a pleasant surprise, especially the coffee at the morning, which provided an outstanding drinks experience.
The rooms are spacious, comfortable, and well-equipped, perfect for relaxing after a day full of activities. However, we would have liked the minibar to be restocked more frequently. Also, the check-in process could have been a bit faster.
Overall, it was an incredible experience, and we will definitely return—especially for the entertainment that made our stay even more special. Thank you to the entire team and once again a shout out to Edi.
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Playa del Carmen, Mexico
Prices from
£1249
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Discover peace and tranquillity in Playa del Carmen at The Beachfront by The Fives Hotels, a 5-star charming boutique hotel for adults. Embrace the natural surroundings and crystal-clear waters of the Riviera Maya at this all-inclusive sanctuary while...
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Playa del Carmen, Mexico
Prices from
£1379
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Nestled in the heart of a lush mangrove forest and sitting beside the pristine Riviera Maya shoreline, the 5-star Paradisus La Perla is an exclusive adults-only haven. This all-inclusive resort provides access to a private beach area and multiple...
4.7
Google reviews (10058)
Playa del Carmen, Mexico
Prices from
£1459
Based on 7 Nights, All Inclusive, Including Flight & Hotel
Fun, friendly and fabulously luxurious, this all-inclusive resort in Playa del Carmen is a 5-star paradise for guests of all ages. With plenty of activities from morning to night, you can choose to do as much or as little as you like during your trip...
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4.7
Google reviews (10058)
andrew apple
First all inclusive experience for our family and it was beyond amazing. We opted for family concierge and got the junior suite with a nature view and it was definitely worth the money. Jorge was great, left little surprises for our baby girl, and kept in constant contact with great recommendations for food and advice for traveling into town. The food options all were top notch, although some places were much hotter than others which made it a little difficult to eat and enjoy, but hey, it’s hot in Mexico in June so it was expected lol. The only real bummer was the seaweed at the beach , which I cannot fault the resort for. They constantly worked at cleaning it up but it just keeps coming. Overall would recommend for a family looking for a fun get away in Playa del Carmen! Also shout out to Omar, great person to have talking to the guests, made us feel like friends not just a room number.
Sarah Romero
This is a beautiful, well kept resort. My kids loved the ship pool and water park. They spent most of the day at the ship pool. Service by staff is excellent. Room cleaning is incredible by a few male cleaners, be sure to tip them well!
Pros: excellent service by staff. I got sick one day and the guest service was incredible, checking in and making accommodations for food to ensure a quick recovery. The shows for kids were so cute, be sure to check out the circus and lion king. Face painting also a PLUS! Incredible artists doing the face paint. Also, be sure to walk down to the left when you get to the beach and go see Esmeralda public beach. It’s a beautiful pool of ocean water for small kids. That’s where we spent most of our beach time due to the crazy seaweed in front of resort. Water park is 4 feet deep throughout so be sure to bring life jackets for kids who can’t swim or they can’t safely use this area without mom and dad holding them. The buffalo hot wings at the Celsius bar were the best hot wings we’ve ever had. The adult pool was awesome and the drinks were incredible at the adult pool bar.
Cons: I am a beach person and I was so sad I couldn’t see the beach at all from any area of the resort unless I took the very BEAUTIFUL walk down the bridge to get to the beach. Not horrible but would have enjoyed seeing the beach from areas of resort. Also, I was sad to know they don’t have the trampoline bungee for the kids. Turns out this was many years ago and was replaced by water park. Kids loved water park but I guess I went too far back with reviews and expected to see the trampolines.
Huge CON for me was that there was no coffee pot in the room. Please get coffee pots in the room!!! This is a must for me and was so disappointing.
Food at the buffet was good and plenty. We ended up using buffet for all meals because the majority of times we could get for fancy dinners were during the show times. We didn’t want to miss the shows and my kids loved the buffet, as did we. There were plenty of options and we aren’t too picky with food.
Overall, great stay and glad we had the opportunity to visit.
Faiza Naeem
The resort in my experience was just average. Will begin with positives; there were lots of activities available and arranged for the kids in the resort. Mini bars, restaurants outside and inside the resort including snack stations were easily accessible. However, the quality of service needs to be improved. A couple of times when I called for something , they didn't attend to the needs right away such as, delayed room cleaning, food/snacks arriving after 1 hour of request, something missing after room service person comes with the items requested (missing cup, bringing fewer items than requested) Being truthfully honest I've been to a better resort with more access to other restaurants with better quality flavorful food and access to more choices and variety of cuisines. So my expectations for this resort was pretty high. Unfortunately it didn't live up to that and it was just average for me. There was only one small buffet restaurant with flavourless and bland food. Food flavour there in the resort restaurants was nowhere close to Mexican food. My guesses are because most of the tourists there are white , they have made their food according to their desire which means just a little bit of salt and pepper. Majority of the food dishes were pork, and because being a Muslim, I and my family don't eat pork, that left the rest of the food choices very limited. One of the occasions , their salmon had a lot of smell which made me lose my appetite. We picked this resort based on the food reviews. However, it just goes to show that reviews can be deceiving and depends on who wrote the reviews (their food preferences/choices). Their resort doesn't give access to adults only to the people with kids, so bare that in mind.
Trevor McLarnon
I was there with my wife and 2 kids in the family concierge section. Our concierge Nestor was fantastic and the kids were treated to a few surprises! The reason for a 4 star rating is the food was good but not fantastic, the gift shop staff were quite unfriendly (all other staff were great) and there were areas that needed some touching up around the resort. The liquor selection at the lounge was the best I have seen at any resort. Room service, cleaners and beers in the room were fantastic. I would go back in a heartbeat
Chris Marino
Nice hotel with friendly staff. Family concierge was worth the extra spend and ours, Adrian, was great at his job and very nice start to finish. Didn't enjoy the dinner reservation games. Upon arrival there was no availability. Our family concierge worked his magic and arranged for reservations at respectable times for a family with young kids. EVERY night at dinner the restaurant was ~40% full. Some of this im sure is due to no shows but I think it was a way to direct more people to the buffet. Many people were angry day after day about the lack of dinner reservation ability yet these restaurants were mostly empty. The rooms and facilities were ok but not great. Service and food on the adult side was night and day better than the family side. The beach was nice but we didn't enjoy the chairs being packed in so close to each other. Overall, this resort was a bit cheaper than some others and with that it represented decent value.
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4.7
Google reviews (18556)
Playa del Carmen, Mexico
Prices from
£2439
Based on 7 Nights, All Inclusive, Including Flight & Hotel
The ultimate fun-packed holiday adventure awaits at Hotel Xcaret Mexico, a sensational all-inclusive retreat brimming with luxury, elegance and impeccable Mexican hospitality Playa del Carmen. Located in a prime position between the Mayan rainforest...
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4.7
Google reviews (18556)
Abby M
We were there last year and without a doubt it was amazing! an incredible hotel and staff. Everything was amazing. On our checkout 2 employees approached us,they offer a discount for us to be back.(never mention it was a timeshare or that we have to join a 90 minute presentation) they told us it was gonna be the same that we got that time so without a doubt, we accept it and pay for it in full. We come back last week and to our surprise they had a one bedroom with one bed for three adults and two kids obviously that’s not what we pay for so after looking for about an hour, they found a room with two beds, but we had to pay an extra $1100. Obviously we did not accept it because we made the reservation nine months in advance and we paid for the extra adult. We had to wait more time and he spoke with the supervisor and miraculously he found a room with two beds as we had requested since booking nine months ago. But keep in mind check is at four. We got there at six. We finally got our room at 8 PM. We attend the presentation the next day in which the employees from the timeshare are very very, very, very persistent after we told him since the beginning that we’re not interested they kept trying and pushing it and pushing. Finally, they got that we were not interested at all so they let us go.
Sadly, the service was not the same. Even to pick up the call from room service they were taking a very long time even several calls had to be made so they would answer. This makes me think that they have a group chat in which they communicate among the employees about who gets the timeshare and who doesn’t because after you do not get the time share, they do not care to provide anymore. A Good customer service. So it’s a shame that’s such a beautiful place, hotel and location won’t make you go back because they’re only interested in first time visitors or clients or expected timeshare buyers, because only then you will get the exceptional service.
Neha Sharma
We had a wonderful stay! The view was absolutely beautiful, and the service was great. The rooms were clean, comfortable, and nicely maintained. What really stood out was the staff—they were incredibly friendly and welcoming. Every morning, they greeted us warmly as we headed downstairs for breakfast, which made us feel right at home. Highly recommend this place for a relaxing and enjoyable stay
Alexandros Korasanis
Our stay at Hotel Xcaret México was nothing short of incredible! From the moment we arrived, the service was top-notch—every staff member we encountered was friendly, attentive, and genuinely seemed to care about making our stay unforgettable.
The food was a true highlight—every restaurant offered something different and delicious, with high-quality ingredients and beautiful presentation. Whether it was breakfast by the water or a fine dining experience in the evening, every meal exceeded our expectations.
The All-Fun Inclusive package is absolutely worth it. Access to all the Xcaret parks added so much value to our trip—each one offered unique and exciting adventures, from exploring caves and rivers to seeing wildlife and enjoying cultural shows. It’s an unbeatable experience that makes this hotel stand out.
The only downside was the timeshare meeting we were asked to attend. It was quite long and felt a bit too pushy, which slightly took away from the otherwise relaxed and enjoyable atmosphere.
Still, that one issue wasn’t enough to take away from the amazing time we had. We’ll definitely be back—and we’ll skip the meeting next time!
Connie Vacalares
I have to say that this was one of the beautiful resort to be especially during the Day of the Dead festival. It was one for the books and a well themed resort I've been so far.
The hotel was not cheap I should say, we decided to stay for 8 days to experience all their fun inclusive activities staying in their hotel.
The restaurants and the food. I can give it a 3. 5 star ratings for the reason that I'm not a local. The food heavily leaned more on Mexican food. I do understand that they run with a theme. The option for a variety (for International offerings) was so scarce and 8 day stay was just turned out boring and tiring for us. But I have to give credit for the quality of the food they served.
Service and amenities were definitely 4 stars. The resort was beautiful but what makes it special were the fabulous staffs you meet especially in the restaurant. Our housekeeper was by rotation I guess, and notes we left for request was amiss most of the time so we ended up calling for requests.
I also have to give you a heads up about alcoholic drinks in room. You won't get it except for local beers in the fridge that they stocked up everyday. For Cocktails or hard drinks you need to go to the bars. It was one of the downside if you've experience a different kind of set up with other resorts, which was the case for us.
Entertainment was close to nothing. After 6 pm, the entertainment you can get were from the restaurants who played live music while dining. There's a restaurant that becomes a club after 11 but not much fun.
Pretty much the stay was worth it because the whole place was breathtaking with the Fun Inclusive activities they offer. If you are not a local, once is enough considering the price for staying was beyond our usual budget for even an all inclusive unless you'll fall for the time share which they will aggressively offer the moment you checked in. You just have to be firm and resolute. Other than that, it was still a fun and unique vacation experience we had.
Mayra
Such an amazing stay and experience, you can do this as a group of adults or with kids and it’s an equally great time. I have zero complaints! Everything was so easy to maneuver. All of the parks are so good! We had the best time. My son requested a Santal cologne because it reminds him of this hotel. Some great memories were had! Highly recommend. Wish I had photos of the hotel.
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4.7
Google reviews (1307)
Playa del Carmen, Mexico
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Unforgettable pleasures await at Andaz Mayakoba Resort Riviera Maya, an immaculate hidden gem located on the breathtaking coastline of Mexico in Playa del Carmen. Surrounded by verdant vegetation and nature, experience peace and privacy in this...
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4.7
Google reviews (1307)
A Z
Great hotel, everything was exceptional. Rooms were spacious. I love the lighting options and shower was one of the best with sun filling the rooms. Balcony was an extra bonus, I loved having my morning coffee at the balcony. Would love to come back again.
Ellie Lian
Had a very pleasant stay. Our stay was not all inclusive, which I think it’s even better since there are other dining options in Mayakoba and you can easily get to restaurants in other resorts on golf carts or bikes. Mayakoba is a huge gated property that consists of several resorts. The bike lane is well-designed and easy to follow. We saw plenty of coatis on the golf course as we were wandering around on bikes. Plus, the landscape was just so beautifully designed and well maintained.
Erin Miu
We really love this hotel and everything here. I've come here twice and cannot say how many times I have recommended to others coming through Cancun to skip Cancun and come straight to Mayakoba. The Andaz smells great, has really good service and just is overall a lovely experience. I felt super safe here and just cannot rave enough about everything here.
They have bikes for everyone on property to use- it's a fun way to get around. They also have different trails marked off for you to take. They have a little "el pueblita" which is little town and the restaurant there has really great margaritas and tacos.
I loved our room- I picked one with a private dipping pool with a view of the lagoon. They also have daily free rides along the lagoon which is super relaxing.
If you like golf, there's 18 hole course as well as many other outdoor things for you to do.
Really love coming here- great experience and will definitely come back with others.
Brigette Doss
My husband and I have been to several resorts in Cancun/Play del Carmen and this one was just meh. I would say very average. The landscape is beautiful and they have bikes on the resort for you to use at your leisure. Service was hit or miss, but they also seemed understaffed. There were a few servers that hustled the entire time, but several were very slow. Rooms were pretty bland. We were very disappointed in the entertainment which is to say there was none...zero. Typically in our experience, there is activities during the day by the pool and at night live music. They had none. They really don't even have a bar to go to at night. The food was also average. The breakfast buffet was chaotic, but had most of the items you would want. The restaurant by the pool had great ceviche and fish tacos for lunch. Dinner was just ok. They did have plenty of chairs by the pool and beach. All in all, I would say for the value, you can find better.
谢安祺
Okay. We just checked out this hotel. Good thing: some stuff members are polite and shuttle is pretty on time.
Cons: BE AWARE of RUDE stuff at both restaurants there: NAUM and the beach side, you get breakfast + ignorance and rude treatment. They will smash your omelette to your face (haha just kidding)
Looks like stuff in Kitchen treats their kind words like gold. 😊
Be aware of morning treatment and adjust your expectations to be able to start a good morning here
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4.7
Google reviews (5741)
Playa del Carmen, Mexico
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Discover the delights of Mexico’s mesmerising Riviera Maya from the stylish surroundings of The Fives Downtown Hotel & Residences, in Playa Del Carmen. Set within easy reach of dazzling white sands and inviting Caribbean waters, this ultra-modern hotel...
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Up to 23% off. All savings are already applied to the prices shown when travelling between 17th November 2023 - 23rd December 2025 **Blackout Dates Apply
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4.7
Google reviews (5741)
Andrew Martin
We did the days pass. The view was amazing. Service was perfect. My wife had the chicken burrito and I ordered fish fillet. Both meals were great. Ernesto was extremely helpful. I recommend 10/10.
Hannah Hunter
Recently stayed here for a much needed vacation. The hotel itself was nice, the room was lovely. The food could be better. Drinks are very expensive. Pool is super busy, hard to get a spot at. My main complain was that on our last night, around 11pm I got very bad food poisoning and was up all night sick, resulting in my pushing my flight back a day. My friend had to leave the next morning and asked to extend our stay for one more night. They told her an extra day would be $350. For the previous 4 nights our total was a little over $500. Ridiculous price for an additional night. And this was for a Monday. They said it was the “walk in rate”. It didn’t appear to be busy. This was obviously disappointing but there wasn’t much I could do about it due to how sick I was. Also, cherry on top was later that night I found a roach in my room. Overall, this is a fine place to stay and the location is great, but the service really bummed me out.
Yiwen Krus
Came on a Sunday for their brunch. They have amazing deserts and a beautiful spread of food. The music was the best and the views from the rooftop are spectacular. You also get a nice breeze. They are pet friendly and treated my dog very well. I would recommend for a place to bring your pets. They are happy to have them!
Robert B
We had a nice room and really liked the location. There are a bunch of great restaurants right out the front door and it's located two blocks from the beach. Also note that it is 3 blocks from the ferry. If you have breakfast there you must get Pablo as the server - great service
Aaron Tomac
I was here almost 3 years ago, this time I noticed that they really need to make good changes in the staff if they are really interested in assuring the experience for who is giving the money to all of them, staring with food and drinks, quality of food, breakfast is super common nothing special they are going to the cheap. Recycling old bread. The front desk looks like no one has skills communication and lack of training, I understand with a poor salary that for sure they offer to their crew you cannot expect something better, sad cause they are proud to say that there is a 4 diamond resort I'm wondering how they achieved. This was my last time here. The chairs in the pool are always busy, broken or worn. There are a lot of different options around. I hope management for this place doesn't waste the chance to make changes in the crew if not for sure they will lose prestige.
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Playa del Carmen, Mexico
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The dazzling tropical delights of Mexico’s Riviera Maya are waiting to be experienced during a stay in the chic surrounds of The Reef 28. Located in the heart of Playa del Carmen, this luxury all-inclusive resort is just steps away from a beautiful...
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