Jamaica Holiday Special Offers

Sheryl Bell

This was a quick getaway with my best friend. I absolutely enjoyed the laid back vibes and friendly staff. Checking in was so welcoming. Totally enjoyed the sunset and beautiful clean beach. I was a little disappointed on the day of check out as it took over a hour to have breakfast served. Despite that, I will definitely return for a good time.

David Killich

Use to love this place couldn't say a bad word previously, but it has really gone downhill since my last visit in 2021. Everything from the free little breakfast to my shower not getting hot or having pressure and nothing says romance like a toilet that doesn't flush.... This kind of soured my whole time at Sandy Haven. At breakfast it was outrageously priced at Bongos I just never went because that didn't post prices therefore your just telling me beforehand that it costs tooooo much. All in all this is in the center of 7 Mile beach Negril so I had fun just not at Sandy Haven. Won't be back next year.

Beezniz

Great place on the 7mile beach! Our room was easily accessible to the beach and you could walk up and down and enjoy other places. Sandy Haven only provide a continental breakfast which is just fruit and bread - anything else is at a cost. We hardly ate here due to them not having anything that was on the menu. We spent most of our time eating at different resorts. Rooms are good for what you get. Be prepared to be bombarded with people selling you stuff on the beach! It’s quite annoying :(

Rochelle Falack

This is my 5th visit to Sandy Haven. I haven’t been here since before Covid. Boy, have things gone down. The rooms need maintenance but there’s no one here to fix anything. The Beautiful patio, where breakfast was usually served, is now broken. The boards on the floor are falling apart. There aren’t enough umbrellas or chairs on the beach. There’s no security on the beach. And it’s a shame because it’s a beautiful spot. I sure hope they get things fixed up. As far as the food goes, the restaurant is not bad for dinner, but it takes an hour and a half to get served. Period I hope they fix it up

steve schulze

We had a very nice beachfront view. Daily housekeeping and coffee provided every day. Free continental breakfast very basic with juice, coffee, bread and fruit. Only ate lunch there several times. 45-75 minute wait for food, but that’s the standard on the island. Be sure to check your bill every time before signing. They had our room number wrong twice and when checking out we had a $60 charge not belonging to us. Management corrected that. WiFi extremely slow and no cable TV. Overall a nice place, but not 4 stars. More like a 3

Balwant Bisht

We took a trip to Moon Palace Jamaica with five families, and we’re still talking about how amazing it was! From the moment we arrived, the staff made us feel welcome and taken care of. The service was top-notch, and the resort had something for everyone—kids, teens, and adults alike. We especially loved gathering for meals at the wide variety of restaurants—every dish was delicious, and the service was always friendly and fast. Traveling with a big group can sometimes be chaotic, but Moon Palace made it effortless. There was never a dull moment, and the memories we made together will last forever. If you're planning a group trip or family reunion, this resort is a fantastic choice. We truly enjoyed every single moment.

Muskan Khandare

Moon Palace Jamaica is exceptional, beautiful, and a high quality resort. On this beautiful, spacious, and grand property, there are several restaurants with various culinary tastes. The food was authentic and delicious to each of their respectable cuisines, and was some of the best food. Still dreaming about the most amazing traditional Jamaican food at the Jerk Hut, the Indian food at Sundeck, the teppanyaki at Momo, and the Italian food at Gondola. The service was top tier on all fronts - at the bars, restaurants, pools, beach, and the room. All the bars were amazing, loved the Piano Bar. The 24 hour dessert/coffee shop was probably the best highlight - I wish I could have that particular iced vanilla latte every single day for the rest of my life. Loved the crepes, cookies, truffles, ICE CREAM, cake slices, and other exquisite desserts. We also did the swimming with the dolphin excursion at Dolphin Cove and that was truly food for my soul. The dolphins that we had, Selena and Ally were gorgeous creatures and I was truly mesmerized by how they were able to push us at the speed that they did. I also climbed the Dunn's River Falls, an excursion that is outside of the resort. The climb was amazing - pretty daunting and slippery lol, but definitely tested my athleticism. Felt so accomplished afterward. Lastly, the views on the resort are unmatched. Especially during sunset, and after, during twilight.

M “Sher” R

I had a wonderful stay at Moon Palace Jamaica! The resort is beautiful, with clean and well-maintained rooms that made my stay comfortable and relaxing. The staff was incredibly friendly and accommodating, always ensuring a great experience. The variety of food options was impressive, but the Jamaican cuisine was a bit of a hit or miss—it could definitely use some improvement to truly showcase the island’s rich flavors. Additionally, the room service menu could have a better selection to match the quality of the on-site dining options. Overall, I loved my stay and would definitely return. With a few enhancements to the food, it would be even more amazing!

Angelina Hernandez

One of the best experiences I’ve had at a resort. I felt so safe the entire time, I had one other person with me and we had the best service possible. Everyone is so sweet and all have the best energy. The beach was so clean and the water was beautiful. Perfect place for any age, especially young couples or young groups. 10/10 would recommend. 100% returning!!

Damaira Fuller

Upon arrival we were Greeted by staff after coming off the passenger shuttle. We were given very refreshing cool towels, to apply to our faces to cool it from the heat, and the smell was very light. We checked in at the front desk, all front desk personnel were pleasant and we received a complimentary drink as well. Some of the friends we arrived with had to wait about 2 hours for their rooms to become available. That's not so great when you were told that upon arrival the room would be available. The Waiting area was not very clean, the couches in the lounge area located by the entry they are filthy, smell very bad and covered in filth. Almost as if people sit there when they are wet and the couches are not dried properly, so they air dry but with all the dirty stains. We stayed in room 21422, on the 14th floor. Check in date : March 19, 2025 Check out date : March 23, 2025 Price paid for this trip estimate: over $4,000.00 we were here for a destination wedding and it was a very underwhelming experience. The bathroom toilets did not flush properly, we found ourselves having to go back to make sure it flushed. No proper air flow to draw out moisture when you take shower. The little fan above the toilet is supposed to act as an exhaust fan, ours never worked properly. The hallways where our room was located were very dirty and had a very bad odor. There were stains in the hallway carpet, like they tried to only spot clean certain areas and the floors and rugs were very sticky, spots and dirt everywhere. The walls were dirty in our bathroom, like they left an old blue cleaner or something on wall and the walls had residue. The Elevator was HORRIBLE, at times getting stuck with us in it, the door opening and closing for about 5 minutes until it finally closed to get us to the floor we requested. The walls were dirty in the elevator and the elevator phones were very dirty and outdated. Downstairs going towards outside, it smelled of mold and was closed off with a black tarp. The outside of the resort if your room was on the top floors you could see that they also don't pressure wash the outside facilities. Dining experience: the restaurants requiring a reservation were always booked, waiting about 2 hours to just get just the appetizers you ordered and the food tasting was mediocre. The entertainment shows were great. The on-site night club was extremely too cold and people would go in and walk back out. They only played Reggae and some Afro beats, no pop or today's new music. The location could use MANY UPDATES, and for all the money these places make their updates should be top tier. I have no plans on returning but this is just my opinion of the Resort and the experience we had. For our friends to have chosen this resort as the Destination for their wedding, we were all looking for more. Even they had issues with their plumbing and the resort wanted to downgrade them to a different room and layout. It was not the best experience and I hope this review finds the right person or persons, so that someone else has a better experience than we did.

Scott Rogozinski

My wife and I were just here in April, it is a beautiful resort. We stayed in a deluxe swim up in building 3, room was ok, most important the bed was comfortable and the A/C worked which is mostly what we care about. Also rhe swim up and chill was exactly what we were looking for. We actually originally had a premium room booked but had to rebook our stay due to a medical emergency, we looked at a premium room in building 12 but my wife did notice a musty smell so we stuck to our original and were happy. The pools were very clean and saw people cleaning in the morning almost every day. The staff is super friendly, Jehnoy our bartender at the pool was fantastic! If you just wanted to chill out and mostly float in pools, look at the ocean and swim in the beautiful clear warm waters then this resort will do the trick! The only downside for us was the food, I saw lots of great reviews for the food and had high expectations, sadly us and many other people we talked to were disappointed in the food. Also 2 restaurants weren't open, I believe due to low capacity at the resort which I can understand. I wouldn't call the food bad, I would say it's on the good side of average. Evey fish I had was cooked perfectly and I was happy with it, but very little seasoning. I would also just skip the Italian restaurant. The best good was the BBQ on the beach and that was delicious! But only one day sadly. Otherwise the burgers at Westend were our next favorite. The breakfasts were good, but they didn't have salt and pepper readily available, had to ask which they did bring some. I probably wouldn't stay here again unless we came with our friends with their kids as the pools were amazing and was a very chill resort.

Javier Bustamante

We recently stayed at the resort and overall had a good experience, thanks in large part to the amazing staff—especially Dwayne and Tamera. Their attentiveness, professionalism, and genuine care made a big difference and truly elevated our stay. They went above and beyond to ensure we were comfortable and well taken care of, and it really showed. That said, there are a few areas that could use improvement. The room itself felt a bit dated and could definitely benefit from an upgrade. When we first arrived, the water pressure in the bathroom was spotty, although it did sort itself out eventually. The hallway paint was peeling in some areas, which took away from the overall appearance of the resort. As for the dining experiences: the food was decent, but there were some drawbacks. The wait times to be seated and served were consistently long, especially at the Asian restaurant. Mahogany, unfortunately, had quite a few flies inside, which made it difficult to enjoy the meal. On the upside, the Italian restaurant was consistently good, though it’s quite small, so the wait times there were also on the longer side. Despite the facility-related shortcomings, the staff did an incredible job making the most of what they had. Dwayne and Tamera, in particular, made the experience memorable with their kindness and top-notch service. With a few updates and attention to detail, this resort has the potential to go from good to exceptional.

George Benjamin

This property is one of the older ones and it is obviously showing its age. Despite that, they have done a decent job of maintaining it. They do seem to be a bit disorganized in that we had back-to-back bookings, but the staff didn't keep track of it and ended up reassigning our spot on the beach. The turn down service only happened once during our 6 night stay. Even the small bottle of Rum cream that was given as a gift was stolen from the room, but management wasn't too bothered to find out who did it. One of the days the hot water wasn't available and another day there wasn't any water in the taps for an hour. I called the front desk and they said maintenance would come by but no one ever did. Thankfully it came back eventually. There were some staff who definitely went above and beyond to make our stay great, but overall it didn't hit the mark. The food was underwhelming. The Mahogany open kitchen and the Italian Di Romagna restaurant were the only ones that were decent. The staff at the Kids place were amazing at looking after our child whenever we dropped her there. The location and beach are great, but unfortunately, this isn't a place we would come back to stay.

jessica kowalewsky

I was excited when I saw the pictures and ratings for this all inclusive resort. We have been to 4/5 star resorts and this is NOT it! The only thing this resort has going for it is the location along the 7 mile beach. The buildings are in need of repair and pool furniture or lack there of, is breaking down. Cushions have stains on them. The pools are murky and full of floating debris. They are not cleaned daily! The staff overall is not friendly and make you feel as if you are putting them out when asking for a drink or beach towel (which they are always out of!). They are not grateful for the tips and rarely say thank you. The wait at the restaurants is unacceptable (1 hour 45 minute was told to the couple in front of us) We are Prestige members and are able to make reservations and were told at one restaurant that we still had to wait 45 minutes! I would not recommend this resort. It gives Jamaica a bad name! The only redeeming quality was our personal butlers Roxanne and Marklan. They were attentive and made sure we had everything we needed and wanted!

Ling Lee

We had a fantastic March break at Azul Negril! The resort is a bit tired but the staff makes up for all of it! And then the beach is just gorgeous. Our butlers were incredible! Tamera was with us the first few days and could not have been more attentive. She was everywhere and helped us with anything we needed. Dwayne took over for a few days afterwards and was great as well. Then the two of them were there for us for the last few days. Our trip would not have been anywhere near as great without them. The other staff that we want to highlight are: Shanika - west end coffee Rochelle - west end coffee Travis - Beach server Telicia - Beach server Paula - maid (super helpful!) Kerrian - Main bar Damaine- pool bar Rocquelle- Ackee restaurant Kerry-ann - Ackee restaurant Marion - Mahogany restaurant Keneshia- maid (Amazing!) If you go on an excursion, ask for Captain Sheldon. He is the most authentic and insightful captain. He will make sure you see the sights and learn about the island and people. This was our third time at the resort and will confirm, this resort is about the incredible Jamaican people and the unbelievable beach!

Zoe Stafford

A Slice of Paradise! Sunset at the Palms Resort exceeded all expectations. From the moment we arrived, the staff made us feel so welcome—absolutely excellent service all around. The tropical atmosphere is stunning and so unique, it truly feels like you’re in your own private paradise. The food was delicious, and every detail of our stay was just perfect. We met some amazing people during our time there, which made the experience even more special. If you’re looking for the perfect place to relax, unwind, and soak in a gorgeous beach with breathtaking sunsets, this is it. I can’t recommend it highly enough, and I hope to return very soon!

Brian Holmes

My partner and I enjoyed the experience and vibe at Sunset at the Palms (SatP). It is a more relaxed and laid-back vibe, so if you are looking for more of a party/excitement feel, I’d look elsewhere. With that being said, a lot of the magic of being at SatP comes from the staff. There were too many to remember, but here are a few that stood out. Alison and Cornelius (Mr Fixit) made our experience at the Lotus Leaf Restaurant exceptional. Brittany and Nadine at the pool/swim-up bar made excellent drinks. The morning wasn’t complete without a visit to Carleen at the coffee bar and finally Delany (easy peasy) for keeping us settled/relaxing at the beach and pool. The food at SatP was very good. The breakfast and lunch were pretty standard. Breakfast was more of a brunch-style buffet. They usually had a local dish such as salt fish w/ ackee or callaloo, and I always that those were worth trying. Lunch was more sit-to-order with sandwiches, burgers, and some form of daily special. I ALWAYS got the soup each day. I never asked what it was, I just got it because the soups were excellent every day, so don’t skip the soup! In my opinion, the food shone at dinner. My recommendation is to try and book as many nights at the Lotus Leaf and the Chef’s tasting as your stay allows. We ate at the Lotus Leaf 3 times, the menu didn't change, which allowed us to try different items each time we went. We only did the Chef’s tasting once, but would have done it again had the next session not been booked already. For our Chef’s tasting, Chef Bridget handled the appetizer, which was coconut shrimp and soup. Capt Kirk had the entrée, which was a chicken roulade stuffed with seafood medley and a pork roulade with callaloo and salmon and a fruit salsa. Dessert was done by Shanique and that was a bacon wrapped and brûléed banana w/ a scotch bonnet sauce…the perfect blend of sweet, salty, and spicy. I got a spa treatment, which Petulia did an excellent job with. We met a lot of wonderful people staying there and we 100% plan to go back (and get our green bracelets) in the future. If you are looking for a truly relaxing experience set in a botanical garden, this is the resort for you.

Rosemary

Came back for a second visit January 21-28, as we loved it last April 2024. Better weather in January (cooler), but be sure to take your bug spray to the beach! This adults only resort is absolutely wonderful - excellent staff and service, fantastic food, gorgeous jungle surroundings; beautiful beach is across the road from the resort, and a crossing guard ensures your safety. There are clean, modern washroom facilities at the beach, plus a beach bar with more great food. Never a problem getting a lounge chair at the beach or by the pool. Sunset is a boutique resort, so even at full occupancy, it's never crowded anywhere, and no lineups for food, which is delicious and never disappoints. A good idea though, is to grab your beach/pool towels in the morning, as it can take awhile for the staff to replenish the supply, due to guests not returning used ones. (Shame on those guests!) The clean, comfortable, charming treehouse "standard" rooms are the same as the "deluxe" rooms, only difference is that they are closer to the road, which can be noisy. Earplugs solved that problem for me! Many guests we met had been there multiple times, and we will be back again. Highly recommend for a relaxing vacation!

Asia

Our visit was in June 2024. My boyfriend and myself loved it here! The staff were amazing! Food and drinks were good for an all inclusive. Very chill quiet if you want a party this is not your spot, while traveling I like to have a quiet home base. If we want to party we can find one 🙌🏻 if you are a traveler you understand this concept We had a great time! We will be back.

Anna H

Our first trip to Jamaica became a wonderful memory thanks to this resort. The resort is well-maintained, and the staff are professional and friendly. The buffet and restaurant food were especially excellent. The private beach right across the street is beautiful. I can see why so many guests choose to return here. P.S. The Blue Mountain coffee sold on the resort’s private beach was all burnt beans. Be cautious of a few scammers.

Angail Wiley

Lisa and Davin were great at check in. Kenny and Duran are the BEST butlers on this side of heaven. And Nickiesha and Tanesha with Amstar deserve flowers for how hard they rectified a problem for us. I don’t know if I’ll recommend this resort as I am a tough critic on food and drink and this resort needs some upgrade in quality. Best restaurant was the hibachi but idk guys, I feel like I woke up with knots in my stomach every day after that. Service was great though, everyone was kind and attentive. And again, Kenroy and Duran!!!! They would have something ready for us before we even asked. It’s amazing that 2 people can work together so well and treat us like the only girls in the world. I miss those two dearly already! It was my cousin’s birthday and Kenroy and Duran treated her like royalty all day and secretly decorated for her while we were gone. Pools were nice and beach access on the other side of your swim up room was great, too! Can’t promise I’ll be back but if I do, it’ll definitely be as a preferred member again! Thank you all for everything!

René Bernhardsgrütter

Feels more like a 3-star than a 5-star one. This is a "party" hotel where you get music entertainment for mid-aged people. They do annoying things, though, like sometimes different music from several places so that you hear both quite loudly at the beach and the music overlaps. This is just not that great. The service at the beach is mostly not there, although in one spot there was a waiter who did a great job. The rooms show their age and would deserve a proper deep cleaning once in a while. The food is good for a 3-star hotel, sub-par for a 5-star one. The prices for non-included things (like spa and some shops they have) are absurd, though. E.g. USD 40 for a sun protection spray or USD 109 for 50 minutes Spa. This would be fine if it was actually 5-star but not for what they actually provide. The sunset, the beach, and the location are great though. I'll likely won't join this hotel again.

Jennifer O'Meara

To start, we had a wonderful time in Jamaica - we loved the people and the food, but I wouldn't call this a five-star hotel. This was our first all-inclusive experience. Many people we talked to said this was not nearly as nice of a resort compared to other all-inclusives or even other Secrets The pools, beach and exterior grounds are gorgeous and the hotel itself is well kept and clean but the rooms are dated, especially the bathrooms. They need some major updating. When we saw the preferred side there is definitely a difference in terms of ambiance and overall look/feel. We didn't receive turndown or housekeeping until Day 3 after we provided feedback through the Hyatt App (I did love the functionality of the app). I will say they immediately addressed the feedback and the final two days service was excellent, and they did provide access to the Preferred side of the resort along with dinner at one of the Preferred restaurants with a reservation, which was great b/c the Wild Orchid restaurants do not take reservations. The food was great everywhere we ate throughout the resort - room service was just OK, and I would say Blue Mountain was our least favorite. The Breakfast Buffet was excellent. I mention this because the first night we went to dinner at 7:30, and we were told they may not be able to seat us before they close at 10. Thankfully we found one restaurant that got us in by 8:30. But this really shocked me so we ensured we were down for dinner by 5:45-6 every night to ensure we'd get in. Honestly the best food was the Jerk Chicken hut on the beach - HIGHLY RECOMMEND. Most of the staff is quite friendly but some bar service was not great and the drinks were incredibly weak. The pool bars were the best for service and drinks. Most of the restaurant staff was friendly and throughout the resort the staff always say hello, etc. We did receive good advice prior to ensure we bring cash so we can tip throughout our stay and it does make a difference. We tipped room service, restaurants, buffets, concierge. Lastly, there was a lot of saving loungers at the pool and beach. People would save spots at 8am and then not come back for hours, which was incredibly frustrating. Overall, we loved Jamaica - the people and the food. We felt incredibly safe at the resort and outside the resort, but I would definitely re-consider staying at a Secrets especially after what we spent to only go Sun-Thurs. I will say it's an excellent location - close to the airport so you can truly get started on your vacation the day you arrive vs spending two hours getting to the hotel. We used TripGuy to book our trip, and they were incredibly helpful when we said we knew we wanted Jamaica and somewhere close to the airport. I do believe this is likely the nicest resort in Montego Bay, but it is not five stars - at least right now.

Shevanese John

Ughhh the service was amazing, food is amazing.... I can't complain enough that I don't want to go home. Had a massage, let me tell you, I fell asleep on that table twice. Great time. Coming back for more next time. The only thing is wasn't a fan of was people holding the beach chairs for hours and not returning. It was frustrating to how selfish one can be. Smh

Donna Mason

I am not happy that some of the restaurants are closed for dinner in the evening. One being the Seaside grill and the other the Oceana. I am here at the moment for another week and I am struggling to find a good restaurant with good food. Sorry, but the only good one for us was the Italian and worst is the French. The steak was awful! This is not gourmet dining! I have been to many other resorts which was far superior and I would not come back to this one. I paid a lot of money for this holiday and I feel it definitely isn't worth the money.

Pierre Butler

I came to Jamaica for the first time recently and stayed at Breathless (ADULT ONLY) Resort. Between the room accommodations, the views and the staff, this was the PERFECT STAY!!!! Special shout outs to staff members; Tequila, Melisa (my birthday twin), Vanessa, Kai, Teresa, Kevon, Okiene, and Roberto for going above and beyond... these team members, along with others, make the Breathless/Jamaica Experience a fantastic choice! For those who want to party, there were themed parties nightly! Breathless also offers access to its sister resort secrets, for those of who'd prefer a more intimate and / or live shows SECRETS is the sort for you at night! This option was like having two resorts for the price of one! If you are adventurous and find yourself here, I recommend Dunn's River Falls... it's about an hour and a half away, but WORTH the drive. The resort is properly named... I was left breathless...

Glenn Curtis, Jr.

The staff made the trip for me. The hotel was beautiful, restaurants were good, The food was excellent, the parties were fun but more than anything the entertainers (shout out to Tequila who made sure we were dancing), the team at spoon (shout out to Melissa who was just lovely and sweet in the morning w the best omelets and Teresa who welcomed us every morning w a smile. And good energy at breakfast), and the staff in general who would greet and chat and tell you about the island and Check on you (like Tia who always made sure we had what we needed and where the party would be). I had such a great time! Can't wait to return.

Heather Washington

This resort is so beautiful! The staff are very attentive and friendly, they work so hard to make sure that you are having a good time and are very friendly, all of the food from room service,the buffet and the various restaurants were delicious. We had a balcony room, it is very spacious and clean. There is a huge TV, a stocked fridge with various drinks that are free, and you get a bottle of champagne to enjoy. If you are planning a vacation to Montego Bay, I highly recommend.

R

Donatello was the first waiter we met. His smile was contagious! He provided us with the best service. He was positive and professional at all times. We enjoyed meeting him ! He made us laugh , we just enjoyed his company. Also we enjoyed meeting Theresa. She was always happy and professional. Donna from the spa was also someone to recognize for her encouraging words. The staff at the Breathless , Montego Bay was definitely a reason to go back !

Bryan Straley

I am so glad I didn't pay attention to some of the negative reviews. This hotel is absolutely worth the money it is very clean, the staff is at your beck and call. The views are amazing the beach is clean and the restaurants are great with fresh food. You can not go wrong. If you ask the bartenders to make it strong, they will, which is recommended. I am out of the box thinker, and there were multiple times where I needed the staff to accommodate some requests like moving furniture setting up special areas they accommodated every time with a smile on their face. You will not regret it. Don't pay attention to the negative reviews you have seen. Those are probably people that have either been paid to talk negatively or have taste that far exceed anything a country could provide. I have been out of the country multiple times at different resorts, and all five stars rated. This one definitely stacks up.

Kevin Borden

On vacation there April 13, 2025. Overall, the resort is a very nice place. If you are going there to vacation couple things, the beaches are small. Cannot do a lot of walking. The sit down restaurants give yourself at least an hour and a half. The buffet is awesome. The staff was polite, except the Hotel maids were not over the talkative. The pools and pool bars were very nice. Bartenders were very pleasant. Activities around the pool were nice. The entertainment was pretty much the same thing every night. A little variation, but not a lot. But like I said overall, very nice resort I would go there again.

Austin Sudnik

I stayed at the beautiful Secrets Resort in Montego Bay,(February 1st-12th) Jamaica, and overall, I had a great experience. The resort itself was stunning, and the staff truly made the trip memorable. Employees like Ashtone, Ashekee, Renado, Clive, Hidi, Regina, and Sharifa from UVC went above and beyond to make our stay welcoming and hospitable. Their kindness and dedication really stood out and added to the enjoyment of our trip. However, one disappointing aspect of our stay was the way the resort handled its own rules. We specifically chose Secrets because of policies like no smoking except in designated areas and no loud music in shared spaces like the pool area—rules that were important to us for a relaxing and enjoyable experience. Unfortunately, it seemed that these rules were loosely enforced, and in some cases, easily bypassed by guests paying staff to look the other way. It was frustrating to see that, despite paying a premium for a resort that promoted these guidelines, they weren’t consistently upheld. Some staff members appeared unaware of the rules, while others turned a blind eye when incentivized. While we still had a great stay, it was disappointing that Secrets prioritized catering to those who disregarded the rules rather than ensuring a consistent experience for all guests. I hope the resort takes more responsibility in enforcing its policies moving forward to maintain the high standards it promotes.

Sharon Via

I was checking the reviews to see if anything changed since my last visit to Secrets (May- 2023)...My husband and I been there 5 times, we always stay on the Preferred sides St.James & Wild Orchard. The last visit made me deside coming back was a no. Reasons, the lobbies aren't as welcoming as they use to be and the resort doesn't have the beauty and upkeep that we fell in love with. The staff appeared miserable (not everyone)but enough. The appearance of the resort has changed, not as vibrant . Once I heard the Hyatt has taken over, I figured someone took over who care more about the money, but not the clients who bring the money. This was one of Jamaica's best resorts and should have never been compromised. On the positive note. When we encountered an issue with the room not being clean and the smell of mildew , yes, we got pushback from a mananger, but a top personal happen to be there disguised and immediately look us up and next thing we knew , we was upgraded to the Presidential Suite on the Preferred side . I say this to say. Always treat people the way you want to be treated. It goes a long way. People pay for their vacation, why not make sure it's a pleasurable stay. I hope to return again in the future, but I will continue to follow the reviews to influence our decision.

Tiffany Morrison

** Beware place is loaded with cockroaches ** We arrived on March 28, 2025 for our 9 day stay. Upon arrival our room wasn’t ready. We decided to head to the buffet. We used the restroom before heading into the buffet. In the women’s restroom was the first encounter with the cockroach. I was told it was a water bug and the worker killed it. Told the front desk they wrote it down and stated they would make some calls. On our 8th night there we found a cockroach in our room. Caught it with a glass cup. I went to the front desk spoke to with Shauna-Kay she walked with me to our room. Her reaction oh. I said if there’s 1 there’s a whole family nesting in our room. Our clothes and luggage’s are probably loaded with cockroaches. Her advice was to stream our clothes. I told her we’re best to throw our clothes and luggage to the trash. She called maintain and prevention control. They killed the cockroach spray the area with cleaner. Shauna- Kay called and offered to give us one free night at a Hyatt Hotel. Are you serious thats all our clothes and luggage are worth. Asked for a supervisor he wanted to give us $25 off. I don’t think so. I asked for the number for corporate and I’m waiting for a call back.

Eric D. Jenkins

We traveled as a group of 5 couples. The resort was very nice. The rooms are well maintained as are the facilities. We liked the location and the beach was very nice. Sometimes the service was exceptional but other times it was lacking. The food was as expected for an all inclusive hotel in the mid level Secrets brand.

Pavel Lvov

Great location. Very private and quiet resort. Granted we were here during low occupancy period with just 15 or so couples. No kids while we were there. Plenty activities. Great food. Very “old school” decadent hotel in a very good way. Owners are on the property to tend to any issues or needs. Looking forward to be back!

mark brown

So relaxing. Room to beach to bar to dining all in just a few steps. Fantastic friendly staff. Food is top quality but could do better for those of us following a low gluten and dairy, high fiber and veg diet. A unique bespoke experience beautifully set in natural surroundings.

Robert Slavecki

Pros: A charming little boutique hotel with an authentic Jamaican vibe. It’s located right on one of Montego Bay’s best public beaches. Cons: Everything that makes it a pro (if that’s not your thing): being on a public beach, and as a relatively small hotel, it offers limited amenities.

Claudia Galindez-Feliz

Rustic and elegant. This is not your typical big name beach resort. These lovely people at the Jamaica Inn cater to those looking for some real r&r, superb service, and an excellent culinary experience. We truly enjoyed our time, if only for two nights, it was well worth it and look forward to relaxing with them again.

Thomas Frake

Joined the Jamaica Inn kitchen team for a business trip, but made to feel very welcome. The owners and staff were all very hospitable and sociable. The hotel itself - both location and operation - is beyond comparison. It is paradise.

Jason Allbert

As our taxi driver shared with us, you need to find a Jamaican resort that suits you. Round Hill suited my wife and I perfectly -- 110 acres of quiet beauty with multiple nooks to find rest and renewal. It's a unique property in the Caribbean. And the people! That's what makes all the difference. Sure, anyone can nitpick little things (yes, the rooms could be more soundproof; and there are young children), but the genuine hospitality of the staff coupled with the heritage-feeling of the resort create an absolutely perfect "home." Quiet setting. Beautiful walks. Delicious food. Smiling, devoted resort employees. This place is one of a kind. We met a couple from Denmark who have been coming for 30+ years. We would love to do the same thing.

Datlakerfan 2003

The villa 11 crew rocks! The service was superior and exceeded our expectations. They were kind, respectful and courteous our entire stay. My husband and I came for my birthday and we will definitely be back. This place is a gym, do the walking tour, our guide was amazing. Do the glass boat tour, the guide was amazing. This is my new fav place and all the staff were amazing people.

Natasha Small

First thing is the staff is very friendly, I stay for three days and I wanted to stay 😊 the ocean view is amazingly beautiful, don't get me started on the food, Located In Hopewell Montego Bay the resort has a private beach and a pool overlooking Montego Bay, the cruise ship terminal is right there too they also have a kids club and nanny service 😁 your vacation will be one to remember 😄 ❤️

Taylor Gates

This is, without a doubt, my favorite place on Earth. It’s not just a destination—it’s an experience of unparalleled hospitality and charm. The team here embodies the true essence of hospitality, making every moment feel personal and unforgettable. What sets this place apart is its ability to blend timeless history with modern luxury. Walking through its grounds feels like stepping into a beautifully preserved time capsule, yet every detail—from the fresh garden-to-table cuisine to the sumptuous bedding—exudes five-star elegance. The amenities are nothing short of spectacular: an amazing spa to rejuvenate your soul, a serene infinity pool overlooking paradise, a vibrant beach bar perfect for sunsets, and countless activities like Watersports, tennis, and live entertainment. Their Friday Jamaican Night dinner and show is an absolute highlight, brimming with local flavor and energy. And let’s not forget the magical buffet nights on the beach, where the sound of the waves adds a symphony to every bite. This place is more than a vacation—it’s a dream come to life. I can’t imagine a more perfect escape.

Martyn Pavey

We got married three jest keep a eye on the cake love swimming in the morning jest after the sun is up and the staff are making the most of no one abut