Sheryl Bell

This was a quick getaway with my best friend. I absolutely enjoyed the laid back vibes and friendly staff. Checking in was so welcoming. Totally enjoyed the sunset and beautiful clean beach. I was a little disappointed on the day of check out as it took over a hour to have breakfast served. Despite that, I will definitely return for a good time.

Beezniz

Great place on the 7mile beach! Our room was easily accessible to the beach and you could walk up and down and enjoy other places. Sandy Haven only provide a continental breakfast which is just fruit and bread - anything else is at a cost. We hardly ate here due to them not having anything that was on the menu. We spent most of our time eating at different resorts. Rooms are good for what you get. Be prepared to be bombarded with people selling you stuff on the beach! It’s quite annoying :(

steve schulze

We had a very nice beachfront view. Daily housekeeping and coffee provided every day. Free continental breakfast very basic with juice, coffee, bread and fruit. Only ate lunch there several times. 45-75 minute wait for food, but that’s the standard on the island. Be sure to check your bill every time before signing. They had our room number wrong twice and when checking out we had a $60 charge not belonging to us. Management corrected that. WiFi extremely slow and no cable TV. Overall a nice place, but not 4 stars. More like a 3

Aleicia Francis

This resort offers a range of enticing, relaxing activities and indeed an amazing vacation experience. Come out and enjoy one of Jamaica’s memorable home away from home.

Rochelle Falack

This is my 5th visit to Sandy Haven. I haven’t been here since before Covid. Boy, have things gone down. The rooms need maintenance but there’s no one here to fix anything. The Beautiful patio, where breakfast was usually served, is now broken. The boards on the floor are falling apart. There aren’t enough umbrellas or chairs on the beach. There’s no security on the beach. And it’s a shame because it’s a beautiful spot. I sure hope they get things fixed up. As far as the food goes, the restaurant is not bad for dinner, but it takes an hour and a half to get served. Period I hope they fix it up

M “Sher” R

I had a wonderful stay at Moon Palace Jamaica! The resort is beautiful, with clean and well-maintained rooms that made my stay comfortable and relaxing. The staff was incredibly friendly and accommodating, always ensuring a great experience. The variety of food options was impressive, but the Jamaican cuisine was a bit of a hit or miss—it could definitely use some improvement to truly showcase the island’s rich flavors. Additionally, the room service menu could have a better selection to match the quality of the on-site dining options. Overall, I loved my stay and would definitely return. With a few enhancements to the food, it would be even more amazing!

Angelina Hernandez

One of the best experiences I’ve had at a resort. I felt so safe the entire time, I had one other person with me and we had the best service possible. Everyone is so sweet and all have the best energy. The beach was so clean and the water was beautiful. Perfect place for any age, especially young couples or young groups. 10/10 would recommend. 100% returning!!

Morgan Matherne

Amazing experience! During my visit to Moon Palace, I had the pleasure of being served by Sabrina, and I can’t say enough about how incredible she was! From the moment we sat down, she greeted us with a warm smile and a genuine enthusiasm that made us feel truly welcome. Sabrina’s attention to detail was impeccable she anticipated our needs before we even had to ask, offering great recommendations and ensuring our experience was nothing short of perfect. She was not only efficient but also incredibly personable, making us feel like valued guests rather than just another table.

Cecily Foote

The resort has a lot happening, lots of activities and weddings. Some of the staff were kind, but it was either kind or very rude. When we asked certain questions or gave our name for table reservations, the staff would look at eachother- make a joke we could not understand and laugh before providing a response. There were multiple times we felt uncomfortable and embarrassed. The amenities were nice, the cost was fair. Very kid friendly but If you don’t have children, it’s hard to find a place to relax. We did not make it in the hot tub one time throughout our 6 day stay because it’s packed with kids. There also is very little privacy, the staff are coming in and out of your room all day- bar services, morning cleaning, evening cleaning, they came in to inspect our furniture at some point (we have no idea why). Overall, some people may enjoy all of those services but we felt like people were knocking all the time. The resort also allows a lot of solicitors and locals that consistently harass you to book their excursions or buy their goods. There is also a lot of boat traffic in the beach area and ropes restricting beach swimming. Food was amazing!! Services were amazing, all inclusive benefits amazing as well.

Ellie McGhie

Enjoyed our stay at Moon Place! Rooms were very spacious, grounds were well kept, and the staff amazing! Every restaurant was accommodating even when busy. I was even motivated to stick to my workout routine as the gym had great equipment. Shout out to Sanjay my trainer for the week! He showed my husband and I some new workouts to try when back home! Recommend!

Pat Bugos

It takes a while to get there but it is worth the drive. The team is amazing, always friendly, everything is included including tips which is nice to not carry cash at the resort. While the resort may seem a little dated, it adds to the experience and everything is clean and well maintained. We also golfed thru the resort and the golf course is very nice.

Brendan Balko

This place was wonderful to visit! The room was good and the staff were friendly and helpful. The food was good at the buffet. We elected to not get a reservation at any of the restaurants this trip just to help our own flexibility. We'd be happy to come back here again.

Andrew Grassie

This is our third visit to this hotel. The staff are friendly and helpful, food is excellent, and the location is perfect. It has it's own beach, wonderful spa, and well kept gardens with beautiful wildlife. The hotel attracts quite a wide demographic of guests, most of which seems to be returning again and again. We made good use of the dive centre and the tennis tuition almost daily when we were there and can highly recommend both. For travellers who don't want tan lines, sapphire island is the place to be. Great atmosphere on the secluded private island and a surprisingly well stocked bar. We can't wait to come back.

Nicholas Wells

Rooms are clean. Nothing too fancy, but it is acceptable to the price. Custom in room beverage options are fantastic! Service was excellent from the room service, guest services, dining staff, drivers, etc. Hospitality & tourism is such a large part of Jamaica's economy that their hospitality is tough to beat. Location is an hour and a half away from MBJ Airport. Tower Island is on the coast line with a nice beach. The resort is safe and secure. Overall, Couples will take care of you!

Geneviève Payette

I absolutely loved my stay at Couples Tower Isle! The place is beautiful, with plenty of space around the pools, allowing you to enjoy the sun without feeling crowded. The atmosphere is calm and relaxing, perfect for unwinding away from noise and stress. One of the highlights for me was the on-site PADI dive center, which is included in the package. The dive shop is very well organized, offering dives at 9 AM and 11 AM every day of the week, with only one dive on Sundays. Reservations must be made by 4:30 PM the day before. The team is very professional, and the Master Diver is really fun, making the experience even more enjoyable. When it comes to food, the dining options are excellent, with a varied buffet and high-quality choices. There’s something to suit every taste. Overall, I highly recommend Couples Tower Isle, whether for relaxation, tranquility, or diving!

Erica McDermott

Great resort with even better staff. Our butlers Tamera and Dwayne were wonderful and very attentive to all our needs. The beach was absolutely beautiful and the resort and rooms were always very clean. We brought our 3 yr old son and everyone was so sweet and accommodating to him which was a bonus. Highly recommend this resort. We had an amazing time!

George Benjamin

This property is one of the older ones and it is obviously showing its age. Despite that, they have done a decent job of maintaining it. They do seem to be a bit disorganized in that we had back-to-back bookings, but the staff didn't keep track of it and ended up reassigning our spot on the beach. The turn down service only happened once during our 6 night stay. Even the small bottle of Rum cream that was given as a gift was stolen from the room, but management wasn't too bothered to find out who did it. One of the days the hot water wasn't available and another day there wasn't any water in the taps for an hour. I called the front desk and they said maintenance would come by but no one ever did. Thankfully it came back eventually. There were some staff who definitely went above and beyond to make our stay great, but overall it didn't hit the mark. The food was underwhelming. The Mahogany open kitchen and the Italian Di Romagna restaurant were the only ones that were decent. The staff at the Kids place were amazing at looking after our child whenever we dropped her there. The location and beach are great, but unfortunately, this isn't a place we would come back to stay.

Cherie Jelesits

Dwayne and Tamara were our butlers. Dwayne was a delight and a pleasure to have as our butler, he went above and beyond to take care of us . We give him a 10. Tamera was also a pleasure to have , she met all of our needs. I would recommend them both. On another note the front main bar the staff was not very pleasant. They would only serve you if they saw we had money in our hand and took a very long time if we didn't. I tip for good service not bad service . All other staff is very friendly helpful to our needs. I was disappointed about the entertainment from this year. We came with our friends and family and bragged about how great the entertainment was last year and was looking forward to the shows and it was a disappointment. The only show we really enjoyed was the fire show. Hopefully this will change

Denise Tresidder

During my vacation I was very lucky to have Roxanne as my butler. She always made sure that I was not missing anything and always informed me well of what the resort had to offer. All this done with smiles... Bravo Roxanne you are so very professional at what you do.. Next trip to Azul I will ask for you. Again big thank you !!

Nathan Cowan

Great time at Azul Negril, friendly people everywhere!! Beautiful location on 7 mile beach, clean and well maintained. Tamera greeted us and got us a nice spot on the beach. Dwayne was the man and took care of our family with the upmost care. Thank you both for making us feel at home! The staff at Mahogany was awesome too and set up a special table for our family for our last breakfast before leaving. So many special memories for our family!!!

Rosemary

Came back for a second visit January 21-28, as we loved it last April 2024. Better weather in January (cooler), but be sure to take your bug spray to the beach! This adults only resort is absolutely wonderful - excellent staff and service, fantastic food, gorgeous jungle surroundings; beautiful beach is across the road from the resort, and a crossing guard ensures your safety. There are clean, modern washroom facilities at the beach, plus a beach bar with more great food. Never a problem getting a lounge chair at the beach or by the pool. Sunset is a boutique resort, so even at full occupancy, it's never crowded anywhere, and no lineups for food, which is delicious and never disappoints. A good idea though, is to grab your beach/pool towels in the morning, as it can take awhile for the staff to replenish the supply, due to guests not returning used ones. (Shame on those guests!) The clean, comfortable, charming treehouse "standard" rooms are the same as the "deluxe" rooms, only difference is that they are closer to the road, which can be noisy. Earplugs solved that problem for me! Many guests we met had been there multiple times, and we will be back again. Highly recommend for a relaxing vacation!

Asia

Our visit was in June 2024. My boyfriend and myself loved it here! The staff were amazing! Food and drinks were good for an all inclusive. Very chill quiet if you want a party this is not your spot, while traveling I like to have a quiet home base. If we want to party we can find one 🙌🏻 if you are a traveler you understand this concept We had a great time! We will be back.

Alex Cost

This was the first time here, second for the girlfriend. This is an absolutely awesome place. The staff was by far the best. Within a day or two, they knew you by name and where you were from. This is different from large chain resorts. The beach was only a short walk away, and even there, they had a nice full bar and a place for you to get food, so you didn't need to walk back to the resort itself. I would recommend the spa services. We had the outside couples massage. It's absolutely amazing. It was a good week here, and I will be looking forward to the same time again next year.

Caitlin Tee

This place was magical. Visited in March 2024. It was so beautiful and so peaceful. Yes, it is 1.5hr away from the airport so be prepared for a bit of travel but once you get there you can just relax. Upon arrival, during our check in process we were served with a delicious drink, it was non alcoholic and so refreshing! The beach is a short walk across the street (they have their own crossing guards). Private beach area for only guests with a restaurant/ bar on the beach so they can serve you. They put out chairs specifically for you and where you want to sit. There is no lack of shade, which is great. Food throughout the resort was good, no complaints, but we aren't picky. This is not a party kind of resort, very laid back. Perfect for the folks that are just looking to rest and relax. Room was very well air conditioned and shower was great after a day at the beach. We'll be back many many more times!

Julie McClain

Can’t say enough about how perfect this place is. If you like to ‘go go go’ then this may not be the resort for you although you can book excursions and find other things to do if that’s your preference. BUT, if you want to rest & relax in an incredibly beautiful place with unsurpassed beaches then here you go…. this my favorite beach in the world!! I love that it’s in a bay, there are not waves so if you’re into surfing or body surfing etc. is not that kind of beach but if you’re into floating out into the clear blue water at the perfect temperature - with the sugar white sand - this is the right place! Food is really good, the service and the staff are exceptional, the lodging is wonderful and obviously as I write this, I just want to rebook 😍

Sandra Andrews

A great place to visit. The food and dessert spreads they put out for Super Bowl And Valentines Day were spectacular. Beaches were gorgeous. Food great. No high rise buildings. All three story villas. Recommend this for a nice relaxing get away.

sarah vazzoler

I stayed at Couples Swept Away resort for three days with my family and had a fantastic time overall. The rooms were clean, comfortable, and beautifully designed, making it easy to relax and enjoy the stay. The food was great, and the variety of activities offered, such as snorkeling and scuba diving, were a lot of fun. They also organized memorable events like live music and a beach bonfire, which added a great touch to the experience. The female staff members at the resort deserve special recognition. They were professional, dedicated, and welcoming, going above and beyond to make sure guests had a wonderful stay. Their hard work and excellent service are a big reason for my 5-star review. Unfortunately, my experience wasn’t flawless. As a woman traveling without a significant other, I had repeated unpleasant encounters with most of the male staff members. Instead of treating me professionally as a guest, they seemed more interested in hitting on me. Every time I walked around the resort, joined an activity, or tried to relax on the beach, they would stare inappropriately, make crude comments about my body, or harass me by repeatedly trying to get my contact details or asking me to connect on social media - despite me declining multiple times. They often waited until I was separated from my family to approach me more overtly, even admitting they assumed my family was an obstacle to scoring with me, after I had clearly declined their various invitations. This behavior made it challenging to fully relax and enjoy what was otherwise a remarkable resort. I strongly urge management to address this issue through comprehensive training on how to interact professionally with all guests.

Kyle Piluso

Went there for our honeymoon and it was the biggest waste of money, time, and effort. The best part of our experience was the airport….the airport. Additionally, the staff were downright rude and unpleasant. The locals will harass you at all hours of the day and night, soliciting drugs and other services. The food was a huge let down. The drinks were awful. Last point is, my wife and booked an “Ocean Side” room. Well please be careful with making that selection because “Ocean Side” simply means you have a room NEAR the ocean. You don’t get an Ocean view or experience with this package, so shame on us for not reading that more closely. My wife and I are not picky people. We genuinely were very excited for this trip. We love the beach, we love new cultures, and we love to travel. The few, genuinely nice staff members that were there did not make up for the horrible experience we had to put up with. Location is beautiful but there are much better resorts and hotels on the island. If you decide to go with this resort, best of luck

Audie proctor

We stayed her for 5 nights and had a wonderful time. The rooms were clean, the shower had hot water, the a/c was cold, the sheets were clean. Housekeeping came daily and cleaned the room and never messed with our personal items. Our room faced the ocean and we were steps from the beach. The drinks were great, the food was wonderful - just be aware Jamaicans don't eat a lot of beef, therefore chicken is your better your better option when it comes to the best preparation on the island. We felt safe walking up and down the beach, and walking all over the resort.

Michael Neal

If you are under the age of 55 and retired, you probably want to pick a different place to go when visiting Jamaica. Very outdated. Beach is beautiful and thats about all they got to offer. The place shuts down after you eat dinner at 7pm. Tv’s need to be requested by room, as they are standard in 99% of other resorts. There are 2 pools that look like they are from a bad 70’s movie. Gym is outdoors, hard to navigate around the resort even with the map. If you are retired and want to sit at the beach all day like the rest of the people that come here, it is your spot. Otherwise, go anywhere else on the island.

Allan Gimenes

The worst service ever. This is a all inclusive hotel that has only 1 person to take care of the entire beach. We were able to order only 1 drink and had to walk to the bar to get more. We had to wait 2 hours for a table for dinner, they give you a pager, but even with that we noticed the people that arrived after us were sitting before us, not sure if they bribed the hostess. There were no bath towels in our bathroom, we asked the amenities and it took 1 hour to deliver. The mattress had a deep sag and killed our backs.

claire robinson

Luxurious Stay at Wild Orchid Secrets, Jamaica We stayed at the Wild Orchid Secrets Hotel in Jamaica this past January, and it was an absolutely luxurious experience. We upgraded our room to stay in the exclusive block with a private beach area, and it was worth every penny. The room was stunning, featuring a hot tub on the balcony, a service hatch for room service, and even a pillow menu for added comfort. It felt like true indulgence. The concierge and service in the exclusive block were excellent, though the food options in this area were a bit limited. That said, we had access to the main restaurants, which offered a fantastic variety of cuisines and consistently delicious food. The entire complex was beautifully maintained, with lush grounds and a relaxing atmosphere. The evening entertainment was excellent and very professional, with a great variety of shows and performances that added to the vibrant atmosphere of the resort. One slight downside was the gratuity system. While we prepaid gratuities, we noticed that those tipping with cash at the bar often received priority service, which felt a bit off-putting. That aside, the service across the resort was generally top-notch. Overall, Wild Orchid Secrets provided an amazing experience. I’d recommend it to anyone looking for a beautiful, well-maintained resort with luxurious amenities, top-tier entertainment, and a wide range of dining options. We thoroughly enjoyed our stay.

M H

I was really looking forward to this holiday. Not a 5 star hotel. The service is not top tier, nor is the food. I personally would not return. This hotel did have me wondering, in what year did they receive their 5 star rating. Surely not in the last couple of years. The views are beautiful, and the grounds are well maintained. The beach is very clean, you have to get downstairs very early in the morning if you want a sun lounger, 6.30 am, no later. The drinks are a good selection, but the cocktails vary on taste, alcohol content, and temperature, depending on the bartender. The food was mainly tepid if not cold in temperature whilst your drinks would be warm. This location has a lot of potential, but the lack of service lets it down. Having to call for hand/towels, wash cloths 7 days out of 10, once the room had been tided became part of the holiday. If you are looking for comfortable, luxury and to relax, keep looking.

Trina Ferguson Simpson

We had a wonderful experience staying at secrets wild orchid. 11/29/2024 We stayed preferred in a swim up room. Room was spacious, clean, mini bar stayed stocked - our butlers were top notch ! From the moment we got off the shuttle bus - everything was perfect , we never had to wait to be seated or served , drinks were served to us wherever we were . We had a nice reserved area on the beach daily . We were not pressured to join their tiered membership . Can’t wait to go back

Vicky Fetters

Food is very low quality, drinks have very little alcohol. Rooms are very nice and staff is wonderful. There are nowhere near enough beach chairs and you have to get up quite early to reserve one of the few they have by the water or pool. The highlight is the staff, but if you are hoping for decent food, look elsewhere.

Kiki Ho-Shue

Highly recommended!!! My husband and I had the best time at this resort. Exquisite service from everyone we had the pleasure of meeting. The grounds are out-of-this-world beautiful and great for strolling around. The rooms are spacious and clean and the food (we ate at all of the restaurants) is excellent! We booked a couples massage with Simone and Jackie and both women were true masters of their craft, in addition to being so lovely and welcoming. We were sad to leave and can't wait to go back again next year.

Leilah Peralta

My husband and I had a wonderful stay at Couples Sans Souci. We stayed in the Carnation building and the newly renovated room was extremely spacious and comfortable. The property is a gem. Beautiful greenery, and hidden spots to lounge. We loved starting our day at the mineral pool and ending it at the beach. Casanova restaurant was our favorite spot for dinner. The menu was different both nights and the service was top notch. Would love to go back to Couples Sans Souci one day.

Jim Sammons

Spent a week here and wanted to love it, but compared to similar resorts (Excellence, Secrets, etc) it doesn't measure up. The no tipping policy really hurts the service outside of the restaurants. No one comes to you on the beach to get you drinks, towels, food, etc. Dinner options are very limited (3 options, plus room service). Room service was hit and miss (cold dinner, good breakfast). I know they said the rooms were updated - our beachfront suite had unpainted walls in the bathroom, patch marks in the sheet rock, falling apart wall around the A/C unit, etc. We had to constantly request mini bar refills. The grounds are beautiful, however. Both beaches are small. Overall, if we go back to Jamaica it won't be here. If you are expecting 4 or even 5 star resort, this isn't the place.

Venisha Dover

Celebrated our anniversary and had a great time. Our bartender Duncan made us the best drinks every time. Each time he made our drinks it was really good. Food, hospitality and spa was up to par. Will definitely return

Murray Pinto

There is a lot to stay about this resort, but I'll start with the summary. A romantic, luxurious, picturesque resort, with attentive staff and top notch amenities and daytime activities. You can craft your own vacation, choosing quiet and secluded, or attend the activities and enjoy the party vibes. I don't attend a lot of 5 Star resorts, in fact, this was my first. I attended the resort in August. We were walked to the room, the staff doesn't expect tips. The room was huge! Clean, no issues. Great private balcony view, which is standard for all rooms. I loved sitting on the balcony and looking through the trees. The shower and washroom were so spacious, I felt spoiled staying in the room. They provide umbrellas in the room in case it rains. Towels were always replenished in the room and I think they did turndown service twice on some days! The minibar was stocked every day, 2 red stripe, a couple of fruit juices (which were great) and some water. We ordered rum and gin from the app and we got a full bottle delivered to the room (free). We also got a champagne bottle and card because they knew it was my girlfriend's birthday. The Martini bar is a must try. So many options! Open from 5pm-9pm. Make a point of visiting. There is a mineral grotto where you can just sit and enjoy the cold water. Fish can come in that area. There is also a mineral pool which was my favourite place for the week. I loved that they have this and that I was free to enjoy it 24/7. Pools don't close, so I enjoyed the mineral pool at night, especially with the great view of the ocean. There is a nice Jacuzzi close to the mineral pool as well. Sitting there you could also watch the ocean, beautiful when there were thunderstorms in the distance. The beach was wonderful. I went when the water was so warm it was like bathwater. I loved the beach. They have a private bay which was gorgeous. I found myself swimming with fishes that jumped out of the water. It was awesome. I participated in some trivia by the main pool swim up bar, some rock painting, tie dye, rum tasting, all free and amazing activities. Ashley ran these and she was super. The free room service came in handy on multiple occasions, like when we were too late for breakfast, wanted to sit on the balcony, and when we had to catch our early shuttle home. No complaints at all, it was on time and complete, tasted fantastic. While eating at the restaurants, there was live music, piano players and a violinist. Small touches that went a long way to add to the luxury. One of the restaurants was under construction but the other two were great. We sat by the beach and the water was lapping gently less than a meter away. It was my most memorable dinner ever. I made some requests and the servers were able to accomodate immediately! The resort also had a walking nature tour which was led by Hopeton, who was so awesome! He knew all the trees and plants, and animals and plenty of other details. Both my girlfriend and I will never forget this part of the trip. I recommend it so that you can appreciate the location and the work the staff do to maintain the beautiful resort. This is very important. They have an in-house tennis pro (Zuki) who is next level. Not enough guests were making use of his top class teaching on the resort's 2 courts. It was very hot, but Zuki manages teaching with appropriate breaks and provides water and towels. He is amazing and when I choose to return, he will be the reason. He truly cares. He even maintains the courts every morning, and after every rain. They even bring in outside professionals to help with the tennis program which makes this resort an excellent choice for anyone interested in Tennis. Lastly, the GM of the resort Pierre actually attended the events and took the time to meet with us and treat us like family. You can tell he cares about the place and puts guests first. I may have missed a few details but I think this glowing review does justice to this amazing resort.

Lillian Koontz

Wrapping up a vacation for a few days. Trust all the reviews. Excellent experience, beach and ocean is just fantastic. Things that surprised us....1. super close to the road/highway, lots of noise. 2. Breakfast started at 7:30am. As many have said it's an older crowd, by 7:30 there is a long line to start. 3. No bottled water. there are filling stations but it's not cold nor the freshest tasting. 4. The toilets in the rooms offer little privacy. 5. We were in a major minority as this was our first time, met many who had been here 5+ times. That's a true testament on an establishment in my opinion. While we truly enjoyed it, we don't plan to come back we like to experience and explore a variety of locations.

Alan Burns

Just returned from an amazing 9 nights at Couples Negril. What a hotel, slight negative was the room. A bit dated looking but spacious and clean. Everything else, wow. The bars, restaurants, service, pool area and especially the beach, amazing. The lobster dish on lobster Monday will live long in the memory. Thanks to all at the resort for a fantastic holiday, we will be back.

Christopher Loboda

Amazing resort and very hard not to come back to. Crowd is a little bit older if you’re a younger couple looking to party. Perfect resort to relax and chill. Amazing staff and good food! Looking forward to coming back in the future!

Vito Coppola

Beautiful hotel and beach. Food was amazing. Service and staff were always friendly. If I was to improve on one thing, it would be the entertainment. there should be better pool side entertainment and the night entertainment needs a little work.

Jeff Meyers

Another stellar Couples resort in Jamaica. My wife and I stayed here last year and enjoyed it so much it's now an annual trip! We've stayed at Swept Away several times and decided to try Couples Negril and it didn't disappoint. It's smaller than Swept Away but more intimate with it's own unique charm. The beach was beautiful and can't say enough positive things about the resort and staff. We are convinced after being a Sandals repeater that Couples is the way to go. We've already booked for 2026.

Vilma Audiniene

We just returned from 10 days holiday from Secrets St James Montego Bay. Only one word to describe it- perfect! Beautiful resort, wonderful friendly people. Very clean. Food delicious and plentiful. We were staying in St James preferred club site in Butler suite. We had 2 amazing butlers Darwin and Tajae to look after us. They went far and beyond! Every single detail was taken care of. The minute we asked for something- it’s done. They made our holiday exceptional! It feels like we made friends for life. And I’m sure we will be back! ❤️❤️

Bobbi-Lynn Jennings

We just spent 7 night here for our honeymoon and absolutely loved everything about it. The place was so welcoming and all the workers were so nice and great to be around. The resort was kept so nice and can tell was well taken care of . The entertainment was spot on we enjoyed all what st James had to offer we will def come back

Jim Redpath

A Dream Vacation at Secrets St. James Montego Bay – Pure Paradise! I cannot say enough about the incredible experience we had at Secrets St. James Montego Bay! From the moment we arrived, we were welcomed with warm smiles, refreshing drinks, and the unmistakable charm of Jamaican hospitality. The resort itself is breathtaking—lush tropical landscapes, stunning ocean views, and luxurious accommodations that truly make you feel like royalty. Our suite was immaculate, with a breathtaking balcony view that made every sunrise and sunset a magical experience. The attention to detail in every aspect of the resort’s design and upkeep is beyond impressive. Now, let’s talk about the staff—the true heart and soul of Secrets St. James. Every single person we encountered went above and beyond to ensure our stay was nothing short of perfection. A very special shoutout to the entertainment team, who brought such energy, fun, and positivity to every activity. And to Trixie—you are an absolute star! Your vibrant personality, enthusiasm, and ability to make everyone feel welcome and included truly made our trip unforgettable. From the fantastic live music and poolside entertainment to the exhilarating beach games and themed nights, every moment was packed with fun and excitement. The food was phenomenal, with a variety of gourmet dining options that catered to every craving, and the drinks were always flowing, thanks to the amazing bartenders who kept the good vibes going. Secrets St. James is more than just a resort—it’s an experience, a paradise, and a place where memories are made that will last a lifetime. A huge thank you to all the incredible staff and entertainment team who made our stay so special. We will definitely be back! If you're looking for luxury, relaxation, and non-stop fun in the heart of Jamaica, this is the place to be!

The Enchanted Point

Everyone is there for the tips. The service is great but everyone is either trying to sell you a membership or as for a tip. It took 45 minutes just to check in because they want to wear you out so you will sign up for their expensive club membership. The resort is beautiful but it is in the middle of the ghetto so you are really just going to a nice hotel. EVERYTHING is expensive also. We needed a charging cable for our phone- 29.00. Most things aren't priced in the stores so they just enter what they want when you check out. I would never go back. Cancun is better but they try to get you into the membership thing also. The whole thing felt like a time-share seminar.

Rob Redmond

Rooms terribly outdated… room service is horrible(2 hrs) for a burger. Concierge rep was manipulating, we wanted to make reservations for the hibachi restaurant for a birthday party and concierge said the restaurant was booked, but she could get us a reservation if we attended their presentation to upgrade to their preferred plan. Which was a total scam. The concierge didn’t even attempt to make the reservation!!! Time to find another resort that’s more up to date with the rooms. The location of the resort is beautiful the rooms and everything else is mediocre at best!

Jamie Hansberry

Great resort. Bed was comfortable and room was nice, but out curtains had issues opening and our phone handset didn't work. Other than those minor issues we really like our room. Our butlers were not attentive unlike our friend's butlers. Have wonderful service from O'Brien, Noble, Shadow, and Shalisha. They made our trip with their service. Housekeeping also did a great job.

Bryan Straley

I am so glad I didn't pay attention to some of the negative reviews. This hotel is absolutely worth the money it is very clean, the staff is at your beck and call. The views are amazing the beach is clean and the restaurants are great with fresh food. You can not go wrong. If you ask the bartenders to make it strong, they will, which is recommended. I am out of the box thinker, and there were multiple times where I needed the staff to accommodate some requests like moving furniture setting up special areas they accommodated every time with a smile on their face. You will not regret it. Don't pay attention to the negative reviews you have seen. Those are probably people that have either been paid to talk negatively or have taste that far exceed anything a country could provide. I have been out of the country multiple times at different resorts, and all five stars rated. This one definitely stacks up.

Carol Burt

Impressive hotel if I say so myself. Adults only and not over packed with people. I have never stayed here before, so I am pleasantly surprised. It was a recommendation from the younger ones in our party. The balcony had a good size hot tub. In fact, all four of us fitted in. This could be set to our temperature settings to our comfort. There was also a chilling lounger, which was great for that lazy afternoon overlooking beautiful scenery. The only advice would be for management to update the rooms. It's the attention to detail that always gets that 5 star rating. The woodwork needs replacing or updating, especially the drawers, wardrobe doors, polishing the marble, etc. The overall appearance of the rooms is great. We had a junior suite, which was spacious enough for my friend and I. The view of the photos was sunrise and hence slightly overcast. The majority of the staff, actually all of them except one mmmm but it was dealt with appropriately. We're amazing, great customer service, and we were completely satisfied. Thank you to all the people, particularly the catering department, who addressed my needs. I felt over and beyond.

Sade Samuels

Small resort not much of a party vibe, plus I got food poisoning here. The room and view was beautiful but had to call room service to come back in to clean the toilet after I noticed a pee stain. Oh! And the shower had soap scum on it! Nonetheless, Everyone was pleasant. Not worth the $3,000 we spent. I’ve been to much better, will not be back.

terry borho

The resort was as presented online. Starting to show some signs of war and tear, but overall in good condition. Clean. Beds were extremely comfortable. Small and quiet on the Breathless side, more lively on the Secrets side. Most restaurants are over there as is the beach. A short walk to Breathless beach area but further to restaurants. A cart ride is available. Food was good and fresh. Staff was courteous and always helpful. If you are looking for a quiet laid back resort this is it!

Kahlil Harris

The Property is so picturesque its like what you dream Jamaica would be. The staff is very pleasant and courteous and the rooms are to die for. Love it

Robert Slavecki

Pros: A charming little boutique hotel with an authentic Jamaican vibe. It’s located right on one of Montego Bay’s best public beaches. Cons: Everything that makes it a pro (if that’s not your thing): being on a public beach, and as a relatively small hotel, it offers limited amenities.

Claudia Galindez-Feliz

Rustic and elegant. This is not your typical big name beach resort. These lovely people at the Jamaica Inn cater to those looking for some real r&r, superb service, and an excellent culinary experience. We truly enjoyed our time, if only for two nights, it was well worth it and look forward to relaxing with them again.

Thomas Frake

Joined the Jamaica Inn kitchen team for a business trip, but made to feel very welcome. The owners and staff were all very hospitable and sociable. The hotel itself - both location and operation - is beyond comparison. It is paradise.

The Athlete's Spa

I found out when I arrived that there were no TV's in the rooms and I didn't think I was going to be able to manage. BUT man, it was amazing. The room was very large, everything else I needed and then some was present. We had a balcony that spanned the entire room looking out at the beach. The staff was amazing, the foot was delicious. Everything you needed and the TV was not necessary. ❤️❤️❤️

Jason Allbert

As our taxi driver shared with us, you need to find a Jamaican resort that suits you. Round Hill suited my wife and I perfectly -- 110 acres of quiet beauty with multiple nooks to find rest and renewal. It's a unique property in the Caribbean. And the people! That's what makes all the difference. Sure, anyone can nitpick little things (yes, the rooms could be more soundproof; and there are young children), but the genuine hospitality of the staff coupled with the heritage-feeling of the resort create an absolutely perfect "home." Quiet setting. Beautiful walks. Delicious food. Smiling, devoted resort employees. This place is one of a kind. We met a couple from Denmark who have been coming for 30+ years. We would love to do the same thing.

Datlakerfan 2003

The villa 11 crew rocks! The service was superior and exceeded our expectations. They were kind, respectful and courteous our entire stay. My husband and I came for my birthday and we will definitely be back. This place is a gym, do the walking tour, our guide was amazing. Do the glass boat tour, the guide was amazing. This is my new fav place and all the staff were amazing people.

Taylor Gates

This is, without a doubt, my favorite place on Earth. It’s not just a destination—it’s an experience of unparalleled hospitality and charm. The team here embodies the true essence of hospitality, making every moment feel personal and unforgettable. What sets this place apart is its ability to blend timeless history with modern luxury. Walking through its grounds feels like stepping into a beautifully preserved time capsule, yet every detail—from the fresh garden-to-table cuisine to the sumptuous bedding—exudes five-star elegance. The amenities are nothing short of spectacular: an amazing spa to rejuvenate your soul, a serene infinity pool overlooking paradise, a vibrant beach bar perfect for sunsets, and countless activities like Watersports, tennis, and live entertainment. Their Friday Jamaican Night dinner and show is an absolute highlight, brimming with local flavor and energy. And let’s not forget the magical buffet nights on the beach, where the sound of the waves adds a symphony to every bite. This place is more than a vacation—it’s a dream come to life. I can’t imagine a more perfect escape.

Alecia Chin

The hotel is absolute beauty with finger licking foods and a nice ambiance looking forward to visit again

jessica Obiedzinski

It is not only a pleasure but a huge privilege to have experienced this one of a kind resort. It calls my heart to return to its combed beaches and kind staff. I can’t say enough kind words about the beauty that is this property. Many celebrities have visited this resort over the years and will for years to come. I can not wait to return. This is a very high end resort. As someone who is used to luxury and high prices for food and accommodations and transportation, let me tell you it’s a great value for what is offered. Priceless experience in my opinion. My only recommendation, stick to rum drinks when ordering at the bars. I tried to order a martini and I won’t say anything negative but the islanders know their way around rum not vodka. Make a martini in your villa. Rum is for the bar 🙃