Dominican Republic Holidays

Melissa Llanquihuen

I stayed in this hotel back in 2017. I had the time of my life. The pool is amazing and they keep you entertained with fun activities during the day. The buffet is great and we specially enjoyed the restaurants we could book for no extra cost. Food available the whole day and nightlife every night. It was great.

Kofi Osae, LL.B, JD

Horrible horrible experience. The workers at the front seemed to look down at us and we're extremely dismissive. Either because of our skin color, our accents, who knows. But very poor customer service. The rooms were disgusting. Food at the buffet was gross. Pools and beaches were gorgeous but that was the only positive. I will never return. This resort is definitely a quick/familiar destination spot for locals but NOT for tourists who are used to higher quality vacations. Every other resort in the area was beautiful!! A shame we didn't spend extra dollars to go elsewhere. Unfortunately, I won't be returning to the DR. A lot of anti-black undertones. Shameful.

Aneta Grenda

After flying 10hours from France and not knowing what to expect , I can say that I spent an amazing 10 days vacation in Be Live Collection Adults Only Punta Cana with my mother in every way. The hotel is very clean, cozy,and beautifully designed. The rooms are very spacious, clean and have very comfortable beds. The chefs and the staff are very friendly having always a service with a smile. The food was very fresh and tasty with lots of variety . The beach was beautiful and long , great for walks. In addition the General Manager and Nicolas from the VP desk were very attentive to our needs and made us feel like home. I highly recommend this hotel and will definitively come back even if I have to fly another 10hours ! :) Thank you everybody for making our vacation a very memorable one. Best regards, Aneta G.

Caroline Fawzy

Resort was fun! They had foam parties, large pools, servers and bartenders were great! I enjoyed the a la carte restaurants a lot, the buffet was okay! I did get food poisoning pretty badly for two days - I think from the burger/wing shack. Overall I had a blast though! Resort was beautiful, rooms were large and air conditioning worked well!

Terri Bresolin

After reading the poor reviews, I feel fortunate to be having a mediocre experience. There are not enough loungers. The swim up bar smells so bad I couldn't sit there. My room was clean and on main floor pool view. Paid for VIP but cannot get top shelf liquor. New yrs eve dinner was tasty but I was still hungry and there was no food planned at the new yrs party's. Went to bed hungry. Have to fight to have beer placed in my fridge daily. The all inclusive doesn't include lobster at the lobster house! I had to argue with staff for beer in my room. Some staff were friendly...others not so much. Overall would not recommend. There are better serviced resorts nearby.

Iris Ramirez

Writing this review while currently visiting this resort (7/22/24). So far service has been excellent with great customer service. Many read the reviews to know what issues to look for… so here are mines: 1. Biggest issue is the SMOKING. Per customer service, smoking is permitted in all open area. Which means almost everywhere. I have asthma and smoking makes it hard for me to breathe and throat gets itchy. The majority of the guests are smokers and the minority like myself are non-smokers. Feels like the smokers are catered to more as you have to find areas you are not exposed, or speak up and ask guests to move when they decide to come to your area. The resort should create one area where those who smoke can go. This is a family resort with many kids. Everyone is exposed to second hand smoke. For this reason, I will not return or recommend. Only If the resort makes stricter rules with smoking will I return. 2. Unable to get a lounger in the beach or pool unless you go at 5-6am. The workers tries to help but all chairs have hotel towels and the waters are empty. People hold them and leave. 3. Only 3 restaurants so the wait is long. You are lucky if they give you a beeper to notify you when your table is ready. No beeper and you are not on the list. Last night I went at 6:30pm, got a beeper and wasn’t called until 8pm. During that time the line is long with 50-60 people waiting to get to the hostess. Resort needs faster service. Your entire night is waiting to get into a restaurant. That means you miss the shows and entertainment. Those are my top 3. Because the staff is pleasant I don’t leave before. But after I check out, it would not see me again.

daniel seibel

At the beginning of the holiday we were very impressed by the hotel and its surroundings, but the longer we were there, the more we realized why the hotel only has 4 stars. The restaurants have good food and good service. Unfortunately, things are different with the bars Those who give tips are served, others are skilfully ignored. You can't find any loungers at the pool, no matter what time you get up. There are never free loungers and if you do find one, the towels are removed after a few hours. I have such a large hotel with so few loungers never seen. It can't be that you can call something like that all in all. Unfortunately, we can't recommend the hotel, so this will be our first and last time in this hotel

Dainel Amador

My stay at Sunscape in the Dominican Republic was an absolute nightmare from start to finish. I was expecting a relaxing vacation, but what I got was a series of awful experiences that made me wish I had never booked this place. First and foremost, the food was dreadful. The quality was extremely poor, and there was barely any variety. If you're a meat lover, forget about it—there was no meat to be found anywhere. The vegetarian options weren't any better, consisting mostly of bland, overcooked vegetables and stale bread. The few items that were available were often cold and tasteless. The service was equally horrendous. The staff seemed completely indifferent to the guests and any requests for assistance were either ignored or met with rude responses. It felt like they were doing us a favor by even acknowledging our presence. The lack of hospitality was astonishing and completely ruined the vacation vibe. Cleanliness was another major issue. Our room was filthy when we checked in, and it never got any better. Housekeeping was practically non-existent. The bathroom and shower were clogged, making it almost impossible to take a decent shower. The entire room had a musty smell, and it was clear that proper cleaning and maintenance were not a priority for this hotel. To top it all off, the general service throughout the hotel was poor. Whether it was the front desk, restaurant, or any other facility, the level of service was consistently low. It felt like the entire staff had no interest in providing a positive experience for their guests. Overall, my stay at Sunscape was a disaster. The awful food, terrible service, lack of cleanliness, and poor facilities made this one of the worst vacations I've ever had. I would strongly advise against staying at this hotel if you value your time, money, and peace of mind.

Sharon Moscoso

The service wasn’t the greatest. The resort is clearly understaffed. We had a large group and came early to get everyone checked in ahead of time before 3pm and went to enjoy the facilities. 3 pm came & our rooms were not ready. People that came after us were getting rooms. They promised us late check-out because we didn’t get our rooms until 4-4:30pm then on checkout day our room keys stopped working at 12pm which we complained to the front desk about because they took down all of our room numbers on the first day yet the staff working that day at the counter had no idea what we were talking about.

Sara Hayden

I can't believe how many people complain about this resort. It's wonderful. It's so beautiful, the staff are so friendly, the room was perfect and the food was amazing. Literally nothing to complain about. Would go back in a heartbeat. 100% recommend

Yenima Baldrich

We had a 7-night stay, we were a group of friends, the experience was wonderful, the beach in this area was spectacular, turquoise color and transparent water. The wonderful service, attentive to details, we want to highlight the attention of Kety and Susana in the buffet restaurant near the beach, for them 5 stars. The attention of the girl at the reception was wonderful, she met our expectations for her 5 stars. I evaluate this Hotel positively, its quality-price ratio is Very Good!!! I recommend maintaining the rooms, cleaning the bathroom, leaks in the ceilings. The rooms are large and very pleasant, so they are very comfortable.

Angie Sit

Traveled here for a couple’s bachelor party. The company and the setting made it a fun trip. On paper, this should be an approaching luxury experience, but on the ground is average at best. Staff was generally nice and helpful. Seems like the distribution of staff isn’t ideal because it didn’t seem like a lack of staff. Check-in took a 20 minute wait in line, only to have our room not be ready. Had maintenance issues that took several requests to resolve. Very few options for shade in the pool and beach areas. (And why do the pools close so early?) Towels/plates ran out early almost daily. Rooms need power outlets for guest items. We had reserved dinner three of the four nights, and buffet on the last night - which ended up being the best option, when you consider quality and the effort to get reservations. Beach buffet was the go-to for breakfast and lunch time. For the value, I’m not not recommending, but also must be better options for the value.

Jay Hefner

This place is amazing I love it!!! The staff was great very helpful, friendly and professional. The property itself is incredibly well maintained. There is some for everyone and tons to explore. Royal Level which is their VIP you can’t go wrong with it. 10 out of 10 I will back soon!

devika kuy

I greatly enjoyed the food from restaurants, the drinks from bars and the clear water from the beach. However, after a couple of days in, I got bitten by bed bug bites, and I would find worms in every sizes inside our room (deluxe room). One was found in my friend’s suitcase. I wondered maybe it is from the fact that our room was on the first floor, but I didn’t enjoy it. The service was good except at the buffet. I understand that some days are busy, but throughout our stay, me and my friends had to sit at empty tables with no utensils, napkins, or cups. We had to wait for a great amount of time to get everything, especially for a cup of water (sometimes we wouldn’t get any cup). Though, the service elsewhere is perfect. As i previously mentioned, the water was beautiful. I greatly enjoyed the view of palm trees and the beach. It has a great aesthetic! And I loved the activities given there. Overall, I didn’t hate my stay, but there are some rooms for improvements. Would I still recommend the resort to a friend? Yes, the vibe was amazing. I know many people enjoyed their stay.

Olivia Simpson

Overall a very good stay. We had issues with the room initially but they moved us to a much better room very quickly. The buffet has a very good selection of food and there’s also a good selection of different restaurants but book these when you arrive as they fill up quickly. The animation team have lots of activities and the evening entertainment is funny, but they could do more things for under 18s during the day. The hotel grounds are beautiful and very well kept by the gardening staff. We booked excursions with the consierge and these were also amazing so would recommend, even if just to do one on your holiday. Overall a lovely stay.

Dennis Tochukwu EGWUONWU

I had a great stay at Vista Sol Punta Cana Beach Resort & Spa! The staff was friendly and attentive, the grounds were well-maintained, and the beach was beautiful. I especially enjoyed the swim-up bar and the variety of restaurants. Here are some things to keep in mind: * The rooms are a bit on the small side, but they were clean and comfortable. * The food was good, but not amazing. There is a variety of restaurants to choose from, so you should be able to find something you like. * The beach is beautiful, but the waves can be a bit rough. There are also vendors selling souvenirs on the beach, which can be annoying for some people. Overall, I had a great experience at Vista Sol and would recommend it to others looking for an affordable all-inclusive resort in Punta Cana.

Sharif Behruz

The resort is very nice, clean and well-maintained right on the beachfront. Location is too close to the nearby beachfront shops and not very safe if you younger ones, especially at nights trying sell you you drugs etc... eventhough there is security to keep an eye. Service, food and drinks were overall good, however your options are limited for drink type. It is a natural beauty, beaches are really nice, no rocks etc....highly recommend.

Cielo Apa

We were 4 families, 11 people, and we all experienced these issues throughout our 1 week trip at Vista Sol. We have been to plenty all inclusive hotels in different countries and I will never understand how this hotel qualifies as a 4 star hotel. At best it falls somewhere between a 2 and 3. Absolutely atrocious, for the following reasons: •AC sucks - all the rooms smell musty •Buffet area has no AC, it is insanely hot and humid, ceiling fans that barely make any difference. And you are forced to sit in heat and humidity to eat your food while sweating. It's so unpleasant. Not to mention the food is sitting in heat all day, not even over ice. Major health hazard. •No wifi anywhere, aside from the beach •The shuttle never picked us up from the airport •Food is atrocious, there is no FINE dining. Not a single restaurant, including the buffet, had good food. • barely any chicken, mostly park throughout all dining •Pools are dirty, ducks swimming and pooping in them •It's not all inclusive, there are upcharges and extras you have to pay for, like using a security deposit box •hotel nurses and medics are absolute thieves taking advantage of tourists in their most vulnerable state. •The staff were all so unfriendly and unhelpful, unlike any other resorts we've been to. •No shampoo or conditioner in showers •Power went out multiple times every day, and it wasn't during a rainstorm. • Water smelled like sulfur •Our hotel room was never cleaned unless we asked them to clean it, and even then only the beds were made. •none of the telephones in any room worked, if you wanted room service you had to walk all the way down to the lobby, which is pretty far no matter which tower you're in. Or if there was an emergency, how do you contact the front desk? •blankets are not blankets, they're a tiny bit thicker than the sheets •bugs in all rooms •rooms are very dated, facilities worn down

Richard Buentello

I stayed 6 nights. First room, very dated and absolutely no wifi signal in building 11. Paid an additional $50 per night to move to renovated building #5 with signal. I don't like buffets, so I wanted to make dinner reservations for each night. They don't allow more then 4 reservations. Spoke to agent and he said nothing could be done. We proceeded to the non air-conditioned buffet and sweated while eating. Food quality is below average and constantly runs out and barely changes from lunch to dinner. Drink quality has a lot of variance. Housekeeping was skipped one day and we had no towels with dinner reservations in an hour and a half. We called and was promised towels would be delivered. Called again in 30 minutes then again 30 minutes later with urgency. The porter answered and said he hasn't delivered the towels because it's raining and he doesn't want to get wet! When informed we have no time to shower and be ready for dinner he then acquiesced and delivered the towels. When the hair dryer was needed due to no time to dry, it didn't work. When we wanted coffee in the room, the coffee maker didn't work. When we told the housekeepers if they could show us how to use the coffee maker, they told us it doesn't work and needs replacement before we could finish asking the question! Alas, it was never replaced. When I couldn't figure out the safe programing, I called and they indictated there is a $10 charge to use it! When we needed an iron, we were told a $20 deposit is needed to be given one. When a feminine napkin was needed, it was $15 for 8. Most employees that are not in food/beverage are always on their phones not greeting guests or observing, especially the gym. He sits in a corner watching videos on speakerphone and doesn't even look at guests as they enter or when using machines. Staff behaves as if they don't know how to be hospitable and haven't been trained at all.

Jason Cheng

Place was not bad the room were a cold when you had the fan on and hot without it. The blanket are regular white thin sheet you find in American hotels. A few bugs here and there. Not lot of people speak English so gestures or google translate it. Otherwise the pool and beach was good make sure to go to the pool early as the water get hot late.

Chelsey T

The staff were so friendly and helpful! They took such great care of us and made sure that we had an amazing vacation. There are no elevators, so make sure your room accommodation is appropriate for you and your physical needs. The various themed restaurants were decent, but we preferred the buffet and ate most of our meals there. The buffet options changed fairly regularly and we didn't ever get tired of what was available. The night time singers and karaoke were fun! The beach was beautiful! I would definutely recommend this resort!

Anthony D'Amico

Straight up, NOT a 4- star. This resort is being torn down soon, an maintenance seems low priority. The first room we were assigned, was a disgrace. Felt like a slap in the face for the money we paid. Very disrespectful. After one night I had to demand a different room. I would not have reserved the resort knowing it was on the way to being flattened. The employees always had a smile. I would recommend going to a different resort, and not be disappointed. And I like it better, when all-inclusive means “ no expectations to tip”. Unfortunately, that was the only way to get drinks, was to tip. Room service was 0/4 in getting the order correct. I’ve been to 4-5 other all- inclusive resorts, and this is easily the most disappointing. Too far to travel to find too many issues.

YW

I read reviews 1 night before my trip and had so much anxiety about the negative reviews. Minus a bit of updating of some of the rooms and a need for more vegan options, this place is a great overall value. We paid for the preferred package and really enjoyed our stay. Staff goes above and beyond and are delightful to work with. Weather was perfect late November. They have amazing entertainment for the family too.

Jackie Sullivan

We were a family of ten and this resort met our needs perfectly . I as the Grandmother, my two sons and their families were happy with the food, service, cleanliness and beautiful grounds. Staff was great. It is too bad the ocean is plagued with the seaweed problem but the hotel is doing its best to keep it clean. The bathrooms need updating. Overall a wonderful resort for our family.

Chassey Miller

The staff here was so helpful and friendly. We had the best time! We would go back again and again if we could. The food was excellent and you did not need to make reservations which we found to be a huge bonus! Eat what you want when you want. Burgers on the beach were fantastic. Ambiorix at the pool was our favorite, but honestly they were all great.

Sebastian Cabrera Jimenez

Honestly, all these “bad reviews” are just angry people expecting more than they should. This resort is pretty great, still needs some work on somethings but overall this place is great to have a great time and rest. An advice coming from me is to pay a bit more for the Premium Experience because that will give you access to tons of things even leveled drinks if you like, also to make reservations you have priority somehow, food at restaurants is pretty good especially Tokyo. Again, I do not understand why there’s so many bad reviews. Don’t get your hypes up on food because buffets aren’t usually the best either. But this food is pretty good just don’t go too hype on it. Pool is nice and so is the beach. Anyways, thanks to Anna at the check out, Omar at the bar, Luis at the bar as well, and many others. Thanks for making this small vacation a great time for us. We’ll be back soon when we can afford it again haha!

ken knig

What happened to the great Dominican hospitality? The people at the front desk was not willing to help at all. We received a room (room 1302) with no remote and the TV did not work manually. I asked the front desk 2 days straight to send maintenance to assist with TV. No one ever came. Then i asked the front desk if i could get another room, she told me she was not going to give me another room for a TV. I will have to just wait. I think the room was a set up, because we got our money stolen also. I had money in the safe and money still got stolen. And the people I was with had there money taken out of there back. Everyone working at the Occidental Caribe act like they spoke no English, but when to get charged for something they understood clearly. The trip would have been ok if the hospitality was good. This may be my last time to the Dominican.

Sarah Splain

Terrible hotel.. I don’t even know where to start. I see the same complaints dating way back in these reviews and nothing ever changes. It’s such a shame because the location and everything outside is beautiful. Clearly nothing will be done to fix these issues, so I highly recommend steering clear of this place!! In case you’re still not convinced, here are just some of the things we dealt with on our week long stay. When we arrived the first day, checking in took forever. We got to our room and it had a bad smell and wasn’t clean. The first morning I went into the bathroom and there was a giant cockroach on the floor. The toilet only flushed sometimes. The showers were cold most of the time. The shower bar and the toilet paper holder both broke off of the walls. Housekeeping didn’t hardly clean at all. We needed towels and toilet paper but when we called to get some to our room, it never came. The AC didn’t work well and we called countless times about it and no one ever came to help and I had a young child in my room. The second night, I got food poisoning from the buffet and ended up throwing up. The food here is terrible, the only good food was the pizzeria and the Japanese restaurant but a lot of times it took forever to get food/drinks. The soda here is ALWAYS flat. Most of the time the water they serve is warm. They will give you a menu at the restaurants but then a lot of times when you choose something they say they are out of it. They will serve you plates that are missing items they’re supposed to have. If you call the front desk with literally any problem they will do absolutely nothing. Some staff were friendly, but some were very rude. So so disappointed in this trip. While on vacation I shouldn’t have to worry about what I can eat for my next meal without getting sick, or bringing home cockroaches!!!! SOMETHING NEEDS TO BE DONE TO FIX THIS PLACE. It is very clear the people running this place only care about making money, and not taking care of their guests. Do better.

Megan whalen

If you plan on booking here I would suggest you read!! Let’s be honest if you have travelled anywhere outside of North America you need to understand life is slightly different and you will need to navigate. The pros - the outside of the resort is amazing, the beach, the pool great. Highly recommend spending a bit extra and having a beach front dinner it’s excellent. Pizza at lunch is a must, Japanese and French, if you eat at the buffet line up at the hot plates. Learn to tip it goes along way, everyone was kind and helpful. The rooms were fine, for the cost - sure could use some upgrades but nothing horrible that the view didn’t take away. The pool and resort activities were excellent and lots always happening. The cons - there is really no amenities in the room, no beer or alcohol, cleaning needs improvement the girl came in the room daily and made the beds but often left towels on the floor and did not even take out garbage. There were no decor on the bed daily and even though we said we were on a honeymoon nothing was done for us. Our biggest complaint was the buffet, all other things were not a big deal. I think the owner / managers need to read the consistent feedback and implement some tweaks overall it’s worth the price of paradise for a week. If you are a complainer and have high expectations I’d suggest perhaps you move along. If you want a week away and can navigate the Caribbean time, and enjoy the pool and beach amenities you will be fine!

Hannah W

Not sure why there's so many bad reviews of this place, me and my friend had a great time. We paid a little more for the superior room so maybe that's why. Service was great and cleaners were lovely and kind. Lots of propinas were left and water and towels were always restocked (as well as the barceló and coca-cola

Melisa Garber-Browne

I have to write a review to recognize the amazing staff at the Kids Club who did a great job. Alexandra and Juana were wonderful with the kids and even had them put on a fashion show on the main stage. They made this vacation amazing for my daughter and for that I’m very grateful!

Ashley Vega

Friendliest people ever. Rooms were super clean and always well attended. The shows were so much fun and the culture is amazing ! LOVE IT! Animation group is top notch. Diana made our trip. Love her ❤️

Franz Joshua Guevarra

Had a good time in This resort! They have things to do everyday just ask staff for the schedule! Very fun, active, and good vibes overall! Maicol was very entertaining, funny outgoing person, makes things not boring!

Kenyatta Parker

My family of four, consisting of two adults and two children aged 11 and 3, recently departed from this hotel and I would not recommend it for several reasons. Despite the kind staff and beautiful property, our room had an horrible mildew smell and felt damp. We also had difficulty obtaining washcloths, as our requests were not fulfilled properly. The language barrier was also a challenge. The buffet offered limited variety and the service was poor, with long lines and lack of organization. We did enjoy the specialty restaurants and they all had excellent service. However, the beach and pools were nice and the drinks were good. Also, be aware of the men walking around hassling you to go for a timeshare presentation. Overall, I would not return to this hotel.

Krystal Rosario

Coming to this resort was great especially hanging out with the crew from animation princess who were amazing with the aquatic games and bringing the party to the pool. Especially hanging out in pool #1 with the animation crew was outstanding, special shout out to Leiny!!! Hope to come back soon

Kason Gower

We loved this resort! We did the presentation, but wasn't in a place to purchase. However, the gentleman that gave our presentation was not pushy at all. We really enjoyed the activities, and the bars/restaurants. Everyone was very accommodating and have the best, funnest personalities! Duracell with the activities gave us the utmost attention and left us with a lifetime of memories. He even took us for a walk down the peer and pointed out many jellyfish, barracuda, and many other sea life, as well as the fascinating plants as we passed them. Thank you Duracell! Also Rosa in activities. And a shout out to Sandy the bartender for making the most delicious drinks. I wish I had time to name everyone. You guys are great! Keep it up!

Susan Day

Okay, I know there are a lot of differing reviews on this place, but I am going to say that the resort itself needs some more TLC. We were told that it will be a two year process to get it up to the standards they are looking for. The service people are fantastic! In the restaurants they work very hard to make your vacation a total relaxing success. The pool activities are not quite what you would expect from a resort but they are trying. The food, well, too many buffets for our liking and not a whole lot of variety on them. The rooms have cosmeticly been redone but work still needs to be done to make them great. Doors are warped, handles are missing, cupboards have ragged edges from the humidity. Overall we had an enjoyable time.

Kimberly “Kimmie” Parks

I am absolutely amazed at the rave reviews this place has gotten. It was the worst location ever!. It is no where near the beach. The shuttle which takes you to the beach runs between 10-5p.m. There are 2 pools on the property which closes at 6 p.m. There is 1 restaurant and a pool side pop-up type dining. Very limited options. If you get hungry or want snacks late evening, you are simply out-of luck. There is nothing but construction going on around the property. You won't be site seeing, shopping, or anything remotely entertaining to pass time. They do have a friendly helpful staff. The rooms are definitely spacious and cleanish. Our room was next door to one which was being renovated, so it was super dusty in our entryway. Everything looked clean, but when the towel was on the floor in front of the shower it was covered in filth from the floor. The floors could definitely use a little soap and water. While there, we were unable to access the gym due to a malfunction of the fingerprint machine. The staff member would not unlock the door for our early morning workout. Yes he had the key. There is no early morning breakfast. Breakfast starts at 8am. The other restaurants in the courtyard are not included in your package. They are not affiliated with the resort. We were unable to get wash cloths once we arrived to our room. We called the dek several times and never received them. We decided to end our stay after the first night. It was just not a good place to spend your hard earned money. If you are thinking of staying here don't! I promise you will thank me later. The photos are misleading at best.

sherrell torrez

The rep that help us to confirm was very informative and made the confirmation process very easy. We will see once we get to our destination if it's as easy as she says that it'll be. We're back from our destination...NEVER GO TO SPORTS ILLUSTRATED!!!!! Please look at my pictures attached to this review. I'm not sure who is to blame, but Sports Illustrated blames it on Monster Reservations, and Monster Reservations blames it on Sports Illustrated. Either way the conditions were deplorable! The resort shuts everything down by 11p.m. It's a retirement community, and that's fine if that's what you go on vacation to experience. I'm a registered nurse, and I felt that I caught C-Diff by just walking into the room. I work as a travel nurse so the 1st that I do at any stay is pull back the bedding to check for bed bugs or any indications of mites or anything, and to my surprise you'll see what my sheets looked like. It was close to impossible to get a supervisor to come and look at the conditions of the room. NOT CLEAN AT ALL NO WHERE!!! The bathroom floor was not mopped....we none of the suite was mopped. The counter was dusty as if it had not been dusted in weeks. The decor is something that I wouldn't even put in a resort that only caters to animals let alone a human being. The vase was cracked 360 degrees around, why not take the vase out? Why leave that in there for someone's child to be cut or hurt by the vase? The geico's are not shy of people. I've been to P.R...hell I live in Phoenix so I'm no stranger to reptiles. However, I do know that with proper extermination, they won't be a problem. Therefore, they aren't exterminating like they're supposed to. When I spoke with monster about the conditions, they said that I should speak with someone onsite and that my room could not be changed through them. Onsite personnel didn't get me out of the room until the following day when I indicated that I was going online to find some place else to stay. Why did I have to stay in the room for a day under those conditions? Needless to say that I didn't get any sleep because you can hear the geicos scurrying over the counter tops. We didn't have a view... our view was of the landfill. That's what monster doesn't tell you all. They have a section at the resort for monster clients. It's in the colored-people section (WAAAAYYYY in the back where you can only see the construction workers building on a private portion of the resort). The patio was full of lizard poop and had not been hosed down in God knows how long, so I could not even sit out there if I wanted to because of how unclean it was from geicos and lizards pooping all over everything. I really want my money back from Monster because of how deplorable the conditions were. I have 2 more years to take the remainder of my 2 trips because of something Monster was offering to 1st responders at my job. I can only hope my next 2 vacations will make up for the horrific experience that I had with Monster at the Sports Illustrated resort in Punta Cana D.R. The food was terrible, and I thought that I could give my gut a break from the resort dining by going to the Italian restaurant on the resort....don't waste your money. Save your gut, and your wallet...JUST DON'T GO!!! Watch where you're stepping in the grass because they say that you can't bring your dogs on the resort, but I guess people that are owners or vacation frequently brought their dogs, but didn't clean up the dog droppings. Imagine walking through the grass barefoot and stepping in dog poop. They need to make sure that people are picking up after their dogs, and if they are ensuring that then they need to have people that work on the resort to pick up after people's dogs. The only good thing that I have to say is that the drinks were good, and they used real liquor (not the watered down stuff that most resorts like to use). Hope this saves someone

Marilyn Ocean

Absolutely awful. It has been three weeks and they still have not returned my $190 fee that was supposed to be returned within 24 hours of leaving. This was charged to my card for incidentals. I have spoken to monstergg reservations on multiple times that have made the reservation as well as called the resort to no avail. My first room had black mold in the ceiling and an awful smell that made me sick with a headache and nausea. I finally got the room changed at 10 PM that night the first day they were supposed to pick me up at the airport and I waited for an hour and then I waited two hours for t to give me my room key. so although I traveled all day, my first day was basically wasted and my room had black mold when I went down to the pool the towels for the pool closed at 5:30 and I did not get into my room until 515. This is a huge place, and there are no signs and everybody gets lost. There was also no side of any security on the property felt very deserted and scary. It took me an hour and a half to find my room I had requested a room close to the restaurant and activities and on the first floor since the Dominican Republic has frequent power outages, they gave me a fifth floor room Away from everything when I requested a change the room they were going to give me had a worse smell and look of black mold which I posted on another site. Pool closes at 7 PM at night, which is ridiculous since it is still light out and this is supposed to be a vacation resort The food was very mediocre and a number of people got sick. I have been to this country many times love the country love the people, but this was the worst vacation ever. Also they were supposed to send a golf cart to take me to the restaurants and frequently. Just forgot to send it when I called. They said that they would send it and then nobody ever showed upto go to the beach to one of the vans and you’re stuck there for at least two hours the beach was extremely rocky which she that would cut your feet. The two excursions I tried to sign up for already booked. also, there was a rusty nail right in front of the chair that I was sitting on lucky that I saw it. It was a huge Rusty now at the pool that was deserted. There is all sorts of construction going on from early in the morning to late at night , They still owe me $190 .stay away. Worst vacation ever.!