Jabarie Roach
Everything I could have wished for. The staff omg super helpful and nice. The food... Great! The view! The rooms! Everything said yes to me. Definitely worth it. Would definitely recommend to anyone.
LADYSURVIVOR WATSON
I recently made reservations at The Abida in celebration of 2 special birthdays and was left unsatisfied due to the manner in which my reservation was handled. I cancelled the reservation approximately 30 mins after I checked in.
WhenI I booked I was told that I can use the amenities at Accra Hotel as well.
When enquiring about a massage appt I was told that I was not allowed to ride the shuttle with the visitors because I checked in as a local with a staycation and that was not the policy. The room I was assigned to was also downgraded as well! I felt discriminated against and when I enquired about canceling the reservation I was not asked what my queries were and neither was I offered a supervisor or manager to speak to. Upon further speaking to reservations I was told that the information I was given was false. I was promised a call a few days ago and never received a call. I've sent 2 emails with no response. This hotel came highly recommended but my experience there was not what I expected.
Sam B
DO NOT BOOK HERE!!! SCAM!
My friend and I booked our (separate) two-week stays at Abidah directly through the hotel's website during an "early bird special" deal they were offering months in advance of our stay. We each received a confirmation email with a confirmation number after we booked, so assumed we were all set.
We arrived at Abidah after a long day of traveling and were excited to check-in and get our vacation started. We waited around for a bit before someone came out of the back room to greet us and get us checked-in. The lady at the front desk was taking a looong time to check us in and asked that we showed her our confirmation emails/numbers as proof of the bookings (NEVER a good sign!!). We each pulled up the confirmation emails and she continued to type away on the computer. We were asked to take a seat while she looked into this further with the manager (Gregory).
After what seemed like forever, Gregory comes over to us to inform us that the hotel had no record of either mine of my friend's reservations and that the hotel was completely booked for the entirety of our stay. How do they not have record of EITHER reservation?! He told us he'd put us up for the night while they looked into their sister resort/seeing if they can accommodate us, and a regional manager would be coming by to speak with us first thing in the morning. "Enjoy the night and relax" is what we were told to do (not sure how anyone would relax in this situation, but sure).
We woke up the next morning and immediately headed to the front desk. "I haven't heard from the manager yet, go enjoy some breakfast" is what we were told. We quickly ate breakfast and headed back to the front desk. Still no word from the manager and no ETA on when he would be arriving. We waited around in the lobby for HOURS, while Gregory did his best to avoid us at all costs. Still no word from the manager, no timetable for when he'd be coming and no guarantee that a resolution would be available or that they'd be able to put us up for another night.
That's when we took matters into our owns hands. We hopped on google and started researching other options. Of course, options were slim since it was so last minute- but we did find something on another island with a flight leaving that afternoon. We booked the room and the flight and left Abidah.
Once we got back from our vacation, we sent an email to Abidah expressing our disappointment and frustration with the whole situation and requested to be reimbursed for the flight we took to Barbados, the flight we took to the other island and the difference in room price. Abidah declined to do the right thing and reimburse us for the added expenses we had to incur due to their negligence.
What we think happened- we booked these rooms during an early bird deal they were running, so they were pretty discounted. Abidah then went ahead and "sold" the rooms we booked for a much higher price and claimed they had no record of our reservations... probably because they deleted them out of their system to make more $$$$
The hotel is TINY, the food was mediocre and the hotel isn't on the beach. You have to cross a road and walk down a hill (no clear pathway) to get to the beach. Not worth the $$
Jonathan Best
I am presently on a Staycation at the said Abidah Hotel in Enterprise Ch.Ch with my wife for our wedding anniversary. On arrival we parked in the basement which is safe with cameras around, we proceeded to the lobby and was met with welcoming reception, escorted to our room which was clean, and attended by Nicole, the Barman was very good at his job and made sure you lacked for nothing. Our Attendant was Sharon Adams who seated us each occasion we visited the dining room, with the raising of a finger she attended to us. The Chef visited us on the dining floor and discussed our preference and made sure we enjoyed our meals. The Receptionist were reachable around the clock just by dialing a single number. The Pool, the beach and jacuzzi were welcomed add-ons. I am a local, and on my stay I felt safe, welcomed and fully rejuvenated, I will be back again in the future and have started recommending this hotel to others.
Martin Whitmore
I am here now, I really don’t know where to start, on day one we had a mobile air conditioning unit in the room witch meant you had to have the door open for the extraction pipe, not ideal when the mosquitoes are out and about, we paid for a sea view, it was a view of somebody’s backyard. We complained about the air conditioning and view. The staff didn’t seem interested, but after a meeting with the manager on the second night we were moved, thank you. The food in the restaurant is good. The bar menu advertised a vodka/ gin martini. I have been here 10 days. No vermouth. The toilets in the restaurant area, men’s have been closed since we arrived and there is 1 disabled toilet to use , but no hand dryer. Some of the staff are great, others don’t seem to want to be there, it’s a shame as it could be so good. Plus it’s the only place I have been to in the Caribbean where you eat inside, but like a travel lodge. I do blame blue bay travel, who we have used many times, for misleading people. The beach is lovely and the views from the Sea View rooms is lovely. Sorry for the negative feedback but it won’t get better until it’s fixed. Apparently it’s H. R at Accra main hotel. So come you lot sort it out.