AM Resorts in Mexico

Luke Magno

We just got back from a trip to Tulum, staying at Dreams Aventuras Riviera Maya, and it was a fantastic experience! The resort is smaller, but we loved the intimate feel and the fact that it’s in a gated community. The employees were incredibly kind and made our stay even better. Our room was spacious, super clean, and housekeeping always made sure we had everything we needed. Our 4-year-old had the time of his life, especially enjoying the relaxing beach and unlimited ice cream from the coffee shop! While the food could be improved, we appreciated the variety of options, from Asian and Italian to Mexican and seafood. The drinks were also great, and upgrading to their preferred membership gives you access to top-shelf liquor if you want to splurge a bit. Overall, it was a great family-friendly getaway, and we’d definitely recommend it to friends and family planning a trip to Mexico!

Emily D

My experience at the resort was disappointing for several reasons. First, the staff constantly followed our group around, creating an uncomfortable atmosphere. The resort seemed to monitor everyone very closely, which gave off a strange vibe. My husband left the resort once, and gave his room number, while I stayed. I then got three strange phone calls with no one on the other line. Another time my husband came out of the shower in a towel and a man who worked there was standing in our room asking for dirty dishes. The keys could break into any room. We tried using our Visa card when we left our key once and have a video of it working no problem to get in. There was also no nightlife to speak of, so if you wanted to relax with a drink anywhere after a certain time, the staff acted strangely, even if you were quiet. One of the biggest complaints from my group was that no drinks were served after 1 PM, despite what was stated on the website. I had made sure to confirm this when we booked, and I had assumed everything was clear, but this caused some frustration. As for the wedding, the planner was extremely unhelpful. I had sent multiple emails with a detailed sheet for the wedding vows we wanted to say, as my husband has a speech disability, and some words are difficult for him. Even though the planner had the sheet, when it came time for the ceremony, they only made me repeat the vows we made and not my husband. Instead, he was asked to say something else entirely, which completely ruined the experience for him. I ended up having to coordinate everything on the day of the wedding, while the staff mostly stood around. The transitions were not smooth, and the entire experience was far from what we had hoped for. To make matters worse, the resort had a pre-planned beach show with loud fire dancers starting at 8 PM. This disrupted our wedding, as the resort guests essentially crashed the event. The noise and chaos ruined the romantic ambiance, and I ended up in tears. Our room upgrade also fell short of expectations. The outdoor tub was broken, and despite promises of outdoor beds, the staff denied ever mentioning them. The resort itself felt more suited for families or older guests. The disco was another letdown, with only one bartender who made drinks incredibly slowly, and stunk like throw up the entire two weeks. Overall, we were disappointed with the entire experience, especially for such an important event like our wedding.

Joseph Myers

This is a great resort between Cancun and Tulum, Mexico. It has beautiful views and the staff could not be more friendly - they always speak to you like they know you well. The food was a bit hit and miss, but when you find what you enjoy, it couldn’t be better! The tacos were always really good. It is also a great location for day trips. We went to Isla Mujeres (Island of the Women), which is a 2 hour drive and then a wonderful boat trip. We also went to Río Secreto, which means Secret River - you go swimming in a river that was only discovered in 2006! You are also surrounded by Mayan ruins only 25km away in Tulum - just ask everyone will be happy to help. The all-inclusive at this hotel was wonderful: the drinks are excellent compared to other all-inclusives. You can also drive Golf buggies around Puerto Aventuras and leave the hotel - even kids can drive it! You can rent it for 4, 6 or 8 hours. We rented it for 4 hours for 60 USD. There is also a kids club (Explorer’s Club) for the little ones. There are always lots of activities going on and there is a guide in the lifts and in different places around the resort. From Marina walking, to cycling, to karaoke, there is something for everyone. Loads of alcohol free drinks too! The staff all work above and beyond to create the best experience as guests. There’s an amazing saltwater pool nearby the Central Beach. However, one of the few regrets I have is that there is no fresh juices. Every time you get a juice, it is a squash of some sort - the orange juice is actually just orange squash. We saw lots of iguanas and animals we haven’t seen before in the UK. Only 1 hr 15 min drive from Cancun Airport. Amstar is a great company to get transfers with. Although the food can seem a bit hit and miss at first, there are lots of different restaurants: Oceania (Seafood), Portofino (Italian), Gohan (Asian) and more. This resort deserves nothing less than a 5 star rating. I hope you enjoyed it as much as I have.

nelson ramirez

It's a beautiful hotel in a beautiful location. That's most of the nice things about it. The building is old and our room, while nice, had a strong mold smell which I think I was allergic to. Being in the room was uncomfortable and unpleasant. so much so that our last night there I slept in the balcony! This hotel is showing its age. It often felt crowded with nowhere to sit at the beach or at the pool. Annoying people would get up at the crack of dawn and "claim" their spot by placing a towel and then leaving it unattended for hours, preventing anyone else from using it. What jerks! Most of the beach loungers were old and broken. The beach was nice but kind of small and the lagoon was pretty rocky. The nightly shows were fun and entertaining. The "exclusive" areas were just as crowded and annoying. We really enjoyed the spa. That place is magical, although their hydrotherapy is kind of lame compared to other places. I did receive one of the best massages I've ever had there. Drinks were also a highlight, very good margaritas. Their main strength is their staff, everyone we came in contact with was excellent and made us feel welcome. Overall I'll be sure to avoid the brand in the future.

Towanda Savage

This is an older property so manage your expectations. Rooms are a nice size, beach is terrible, lunch is hit or miss but dinner was always delicious. Night 2 a family moved into a room next to ours and their kid was screaming all night and even in the afternoon. As a parent you try to be empathetic but this was bad. Went to the front desk to see if they could move me but my room category is sold out. They were very nonchalant on the matter. Outside of a bottle of champagne for my troubles. A massage would have been nice to say the least. Either way I wouldn't recommend this place and as a travel agent I would not send my clients to this location

Arash Jamshidi

We recently stayed at Dreams Riviera Cancun Resort & Spa to celebrate our anniversary, and it was a truly beautiful and romantic experience that exceeded expectations in many ways. From the moment we checked in, the service felt personal and thoughtful. The front desk team welcomed us with warmth and genuine kindness, and even upgraded us to a beautiful romantic room, decorated just right for the occasion. I wish I had caught the name of the wonderful gentleman who checked us in—his care truly set the tone for our stay. Every night, the resort hosted high-quality performances that were far more than just typical resort shows. They had a clear artistic and cultural direction, meant to introduce guests to different aspects of global traditions through music, dance, and storytelling. These nightly events became one of our favorite parts of the stay—elegant, thoughtful, and inspiring. The Kids Club staff were incredible. Fun, engaging, and caring, they created a space where kids could truly enjoy themselves, allowing parents like us to unwind with peace of mind. Our child didn’t want to leave! Dining overall was fantastic—every restaurant was beautifully designed and the food was great across the board… except for Himachi, the Japanese restaurant. Unfortunately, the cuisine there felt far from authentic and didn’t meet the same standard as the other dining options. That one needs a bit of a refresh. The pool and outdoor team were another highlight. Special shoutouts to: Jesus, the outdoor organizer, who was always full of great energy, Omer, the professional and attentive supervisor, and Miguel, the main pool bartender, who made each drink with great vibes and perfect hospitality. These guys were absolute stars and made our days by the pool even better. Now for a couple of small critiques: The Lost & Found team felt dismissive and unhelpful when we inquired about a misplaced item. It was the only time we felt the service dropped below the otherwise amazing standard. The main buffet restaurant, while fine in function, lacked the design and ambiance you’d expect in a resort this beautiful. It could use a bit of a facelift to match the elegance elsewhere. Despite these small points, our overall experience was nothing short of amazing. The beauty, service, performances, and atmosphere made our anniversary truly special. We left with full hearts, great memories, and a plan to return again.

Robert Stephens

I don't travel for me, I was asked to be apart of a wedding, and in this i was left mesmerized! The facilities were incredible, the staff were outstanding and kind, helpful and eager to please! I hope to get another chance to go back! I bet the staff will remember your name! If your planning on a wedding in Mexico, this is your resort. If your planning a family get away with little ones, this resort won't let you down! If your needing an escape and want to be around a lot of happy people.... this is the place!

Josue Galindo

I have spent the last five days at Dreams Riviera Cancun, and today is my last day at the Resort. My experience at this incredible resort has been nothing short of extraordinary, and I can truly say I have nothing but praise for every aspect of my stay. From the moment I arrived, the reception was flawless—truly a 10 out of 10. The warmth and professionalism of the staff, from check-in to every corner of the hotel, was exceptional. The room I was assigned was pure luxury—spacious, impeccably clean, and complete with a private jacuzzi both inside and on the balcony. The stunning sea views allowed me to witness breathtaking sunrises, making each morning feel magical. Room service was consistently perfect—prompt, courteous, and attentive. As for the dining experience, it was simply outstanding. From the elegant presentation of each dish to the exquisite flavors, every meal was a true delight. The resort also offers daily activities at the pool and an open bar throughout the day, which added a touch of relaxation and fun to each day. With three expansive pools and a large jacuzzi, I had no shortage of places to unwind. The waitstaff was always attentive, ensuring that my needs were met with a smile and genuine care. To the entire team at Dreams Riviera Cancun, I want to express my deepest gratitude. I leave with my heart full of cherished memories, each moment spent here will remain with me always.

Kinga Jamiolkowska

We were in this hotel two years ago we liked it very much so we decided to come back this year and it was a good decision the rooms are clean nice service our son 11 (years old) always had something to do.The waiter (Javier)by the pool is great. Antonio from the entertainment team will make sure you are having a good time. Restaurants are good. The buffet was a disappointment.

Jack Pajak

This was our kids first trip to Mexico to an all inclusive resort. We all had a blast, all of the staff were very kind, patient and attentive. The food was great, but I particularly enjoyed the tortilla soup. The drinks were about what one would expect, overly sweet and watered down but in the heat they did the trick. The property and rooms were immaculate, they were constantly cleaning and doing maintenance. Finally the shows and entertainment were top notch. I particularly enjoyed the prehispanic and samba dance shows. I would definitely recommend Dreams Riviera Maya for families. It's a great resort, give it a shot for your next family trip.

Toya

We had our vacation for my son's graduation at this resort. It was the best experience. It is about 45 minutes from the airport but once you arrive tou are taken care of from the very start. The resort is very clean and everyone is kind, friendly and make you feel welcomed. You really don't need to leave the resort, it was events every night. It was so many restaurants and the food was delicious. You don't have to worry about feeling safe because they make sure that when ever you leave the resort they get the taxi information upon departure and arrival. They have Italian, International, Hibachi, ans Sushi restaurants for you enjoyment. The rooms are very spacious and clean. I would visit this resort again and would recommend anyone visiting Tulum to try this family friendly resort out.

Manuel Garcia

We had an amazing time at Dreams Resort, and it truly exceeded all expectations. As a chef from Chicago, I was especially impressed with the culinary experience. Chef Francisco really made us feel like VIPs. Not only did he go out of his way to ensure we were enjoying our meals, but the quality of the food was outstanding. He even took the time to come out and chat with us during dinner one night, which was a personal touch that really stood out. Additionally, Hugo and Manuel at the Patio restaurant were exceptional. Their service was above and beyond, making sure that we had everything we needed and more. Their attention to detail and genuine hospitality made our experience even more special. All in all, the resort's staff, especially the chefs and service team, created a warm and welcoming atmosphere that made us feel right at home. Highly recommend!

Amelia Luschak

Had the most wonderful time at dreams Tulum!! The service here is impeccable, the people are wonderful. My partner and I felt taken care of all week. Edgar is incredible! He works so hard and made us feel welcome every time he saw us absolute friendly vibes every day. The employees here work hard to make you feel like you are on vacation. Amazing people, amazing service! Recommend dreams to anyone looking to have a great vacation.

Amy Dodgen

We loved Dreams Tulum! The food, service, and facilities were amazing. In particular, Benito “Mojito” in the Preferred Club made our stay spectacular - he provided wonderful service, remembered all our favorite drinks, and made sure our stay was wonderful!! We will definitely return!

Sweet Fire Photography

It always a pleasure to work at Dreams Tulum. As wedding photographers we enjoy to shoot in Places that has a variety of backgrounds and dreams Tulum has that. From the beautiful green gardens, the stairs at the lobby, the terrace and gorgeous beach. The wedding department is always very friendly with us and treat us as guests and our couples are always happy with their services. The rooms are not so big for getting ready pictures if you have a big group but lots of brides choose the bridal suite which is great. We love to work there and hope we come back soon!! Thanks Dreams tulum!

Oumaima Naggay

Our recent stay was absolutely perfect from start to finish. We felt welcomed and cared for every step of the way! A special shoutout to Alberto at the World Café his service was incredible. Every morning, he greeted us with a smile and made sure everything was perfect and our glasses always full. Carlos and co at the pool bar were friendly, funny, and always ready with great drinks and even better recommendations! The highlight was the entertainment team - Joe, Monica, Mar, Tony, Hannia, Omar and Damian. Their enthusiasm, talent, and kindness made every activity and show unforgettable. From daytime games to evening performances, they went above and beyond to make sure we had fun every single day. We laughed, danced and they're a huge reason we can't wait to return. The food was incredible, we looked forward to every single meal. The variety, the quality, the presentation-it was all top-notch. This trip truly exceeded all expectations. The people, the atmosphere, the entertainment, and the food all made it a vacation to remember. Thank you from the bottom of our hearts from Team London!

Sarah Lamon

Had to switch rooms- first one smelled like mold. Stagnant water outside of room in broken fountain. Had to pay so much extra for new room. In this new room there were fake nails on balcony… that weren’t ours. Little water mites all over bathroom counter. No maternity massages. Not many activities for kids. Wouldn’t recommend especially for families with young kids. Only one pool unless you’re preferred. Coffee shop is stellar. Went to a restaurant with two young kids .. we were the FOURTH table there… it took TWO HOURS!!!! TWO HOURS!!!! Unexceptionable. My four year old was looking forward to fresh mango for months. It’s all she talked about… and they didn’t have it all week. 😭When we ordered room service the tray was full of those same mites there are all over the counter. It was crawling with them… hard to eat the food after that.

Sumaiya Ahsan

This would be my third visit to Mexico and sixth resort of all the all inclusives I've been to. I've been to the Hyatt hotels in Europe as well. But, unfortunately this is far from being a 5 star resort. At best it could be a 3 to 4 star mainly because the staff and some of the events/shows were great! Everything else - room, amenities, food, cleanliness, and overall location is pretty average. Many have complained about the room and food at this resort, I can completely see why as our room which was 'preferred club' had cockroaches, peeling ceiling, broken drawers and fridge shelf. The lamps were also barely working, the bed creaked and there was a power outage on the last day of our stay! The food area for the buffet wasn't the cleanest either and the selection was extremely limited. Interestingly enough for someone like me who travels to warmer climate for food (mangoes and coconuts) this was an ultimate disappointment. Neither of those two items were there. I was told I could buy a coconut for 12 USD. Overall, value for money - negative. Would I return to this Hyatt chain, probably not.

kelly mangan

I highly recommend staying in the Indigo section of the resort! Upon check-in, we were escorted to a separate area where champagne was waiting for us. Our room was incredible, with stunning ocean views and a bathtub. The best part of the Indigo experience was having access to the rooftop, which featured a pool, swim-up bar, and sushi bar (with other bites available, too). The pool was never crowded, making it much more relaxing than the rest of the resort. We also enjoyed a couples massage followed by a water therapy session, and it was absolutely divine. The entire staff was incredibly kind and provided prompt service throughout our stay.

Mimi Ndungutse

We just arrived from Dreams Sapphire resort and spa and i wanted to leave a review right away. It was my first time in Mexico and the resort exceeded my expectation. We stayed in the Indigo section, ocean front and it literally felt like paradise. The food was so delicious especially at the Mexican and Italian restaurants. I would also like to take this opportunity and thank all the workers who went above and beyond to make our stay pleasant. From the waiters at the buffet section (Ivan, Jose, Archie to name a few) to all the cleaners especially Clara who cleaned our room daily. Everyone is friendly and so welcoming. The beach is beautiful and the resort did their best to clean the seaweed. I can't recommend this resort enough. Thank you for making my family's first time in Mexico unforgettable. We'll definitely be back in the future.

Megan Wolfendale

I booked the Preferred Club Premium Suite Ocean View King Bed Hot tub the room was very spacious and clean! We stayed from may 23 for 3 nights. If you are staying at this hotel the preferred rooms I highly recommend! I wish I would’ve looked at the reviews before booking as the beach wasn’t what I was hoping for very rocky and not very clear. The drinks all tasted very watered down and salty they have to be filled half way with water. There’s a lot of young children if you are going without kids I would recommend booking elsewhere there wasn’t much to do for adults and the bars closed early. Some of the employees had poor customer service. Only went to dinner at Italian restaurant the white pizza was soo good! But the service was very poor. Watched the waiter fill up other tables glasses while our sat empty and it was towards the end of the night so it wasn’t because they were busy. It was my boyfriend’s birthday which they knew and they didn’t even put a happy birthday or a candle on his dessert. When the table next to us celebrated an anniversary and theirs said happy anniversary! We are a interracial couple and I felt some of the employees seemed a bit racist. For a 5 star hotel I was disappointed. I was disappointed it didn’t say when booking the preferred rooms the boat ride to the beach was was only on certain days and not on Friday Saturday or Sunday which I would think are the busier days! Will definitely do more research when booking at all inclusive resort next time as we are in our late 20s and left the kids at home we thought there would be more entertainment for us.

Kyle Dinh

This has been, without question, the most disappointing and underwhelming resort experience I’ve ever encountered. While the views and rooms are visually impressive, the overall stay is completely overshadowed by the resort’s shockingly poor service and apathetic staff. From the outset, the hospitality has been unacceptable. Staff members consistently displayed a dismissive and indifferent attitude when taking orders, refilling drinks, or responding to simple requests such as condiments. At one point, we requested additional beers, only to receive them 15 minutes later after reminding the waiter twice. This delay wasn’t due to high volume; the restaurant was practically empty, and the server was standing idly by. This pattern of negligence extended across every restaurant on the property. Orders were taken slowly, meals arrived with frustrating delays, and the lack of attentiveness disrupted the dining experience altogether. It’s a consistent trend that’s well documented in other guest reviews that this resort is plagued by a systemic issue of poor hospitality and abysmal customer service. To make matters worse, the hotel damaged my uncle’s luggage. We explained that the bag was intact from the airport to the shuttle, and that it was handled with care. Upon arrival, all luggage was lined up in a stable position on the driveway before being moved into storage. However, by the time it was delivered to his room, one of the wheels was completely broken. Instead of taking responsibility, the hotel insisted on a three-day “investigation” to determine liability which is the same entire length of our three day trip. This response is not only dismissive but reflects a complete lack of urgency, integrity, and accountability. For a resort operating under the Hyatt name, I expected professionalism, efficiency, and courtesy. Unfortunately, the reality is a stunning lack of all three. A beautiful location and well-appointed room mean very little when every interaction with staff leaves you frustrated and disrespected. Hospitality should be the heart of any luxury resort but here, it’s glaringly absent.

Adam Sanderson

For families, bring water shoes because the bottom of the pool is rough. The beach is small but it was not busy when we were there. Rooms all had great views and there was a nice breeze the whole time. Shower water smelled like the ocean, but large rainfall shower setups. The silent party was very fun. Le petite chef was very fun. Erasmo on the HobieCat made our trip complete, we saw sea turtles while sailing too!

J Mitchell

We stayed 6 nights at Dreams Vista & Golf with a business/ pleasure trip. Excellent: Views from every class of room category are perfect. You can see the ocean, beach, sunrise and golf course. Service including restaurants, room service were on time and staff was very friendly. Good: The restaurants were overall pretty good. Nothing overly memorable but lots of options. During the day they had a bbq going around the pool, standard lunch buffet and a taco, burger and sushi outdoor restaurant which was very popular. The Steakhouse (Preferred Only) was actually our least favourite but had fantastic views. Other Notes: Beach was smaller in size but they did have a crew removing seaweed every day, keeping it pretty clean. Most of the beach, deck area on the waterfront was for preferred members only. Preferred upgrade was well worth the money, adding the rooftop pool, section on beach and additional restaurants. Checkout we had an additional charge for some spa service but was ratified after a short discussion. Reminder to check your invoice before you pay. Overall I would recommend this resort for families and couples.

Cameron Clark

After reading a bunch of reviews running down the food and other aspects of this resort, I was pretty close to changing my reservation. I'm glad I didn't, the food options were all pretty great, even the pool food compared to most resorts is top notch. The resort feels brand new, for example most public restrooms are immaculate. To others' opinions, there is the whole premium aspect for certain amenities, something to be aware of. Lastly the layout of the resort is a bit weird and causes the pool to be completely under shade by 4 or so in the afternoon. The pool could also be warmer.

Virginia Oliveira

Don’t Stay Here – Especially If You Have Food Allergies! We had a truly disappointing stay at Secrets The Vine Cancun. From the moment we arrived, we were asked about food allergies—which seemed like a thoughtful touch—only to realize it was completely useless. Every time we went to a restaurant, we had to repeat our allergies to multiple people, even after giving our room number. What's the point of having a system if they don’t use it? The steakhouse had great food, but it wasn’t worth the hassle. We waited over an hour just to be seated, and once we finally got a table, the wait for the food was even longer. Completely mismanaged. Our last night was the final straw—our room started leaking. Instead of resolving it efficiently, they made us move rooms while we were waiting for the steakhouse again. They offered us an “upgrade,” which turned out to be no upgrade at all—just a disruption—and then tried to make it better by offering us points. Not good enough. This resort is absolutely not equipped to handle guests with allergies. On top of that, they’re constantly pushing spa services and trying to rope you into a 1.5-hour sales pitch. From the airport to check-in and even the next day, they were hounding us. It felt more like harassment than hospitality. And the so-called upgraded room? The plugs in the lamps didn’t even work. After this experience, I have no interest in being part of the Hyatt program. Terrible customer service, poor management, and no consideration for guests’ needs. Avoid this place.

Oded Kassirer

We rarely go to all inclusive hotels but we decided to try this one after getting a recommendation from friends. We got one of the preferred suites, using Expedia, and it was such an amazing time that we added a night to our two night stay! The room was big and very comfortable. The view from the big balcony was incredible. Stefan, our private floor concierge, was extremely friendly and attentive and helpful with anything and everything we needed. The food in the restaurants we tried was great and we were pleasantly surprised with the quality of the breakfast and lunch buffets in the Market Place. The pools were beautiful and we joined some of the many activities there that were fun and got us to befriend other couples. All in all it was an amazing time and we’re sure to be back. Highly recommended.

M W

Biggest regret of the trip. Room was nearly $1000/night — totally not worth it. Food was terrible. We tried Nebbiolo (Italian restaurant) — mussels were tiny and smelled bad, clams had no meat, fish was fishy. Couldn’t finish anything. Room service was no better — shrimp tacos were over-fried, soup was too salty, and the sausage on the pizza didn’t taste fresh. We ended up ordering McDonald’s and Japanese ramen (not instant noodles) at midnight just to eat something decent. From the moment we entered, it felt off — the lobby starts with a staircase, and even just walking around inside or outside, everything felt old and worn down. Room had a broken faucet, peeling furniture, and no hot water. Beach was narrow, full of seaweed, and poorly maintained. Plastic lounge chairs were uncomfortable. I tried to check out early, and one staff member actually gave me a hard time — even said she didn’t care what kind of review I write. Well, here’s the review. From her tone alone, I could feel how little they value guests — and I had booked one of their top suites. We left the next day and moved to another hotel called EDITION which is much much better. Would absolutely not recommend — especially if you care about food, comfort, or basic respect.

Ki H

Such an amazing experience. The staff are all so nice, there to help with anything you might need. This was my first time out of the country and at a resort. Would definitely recommend! Only downside my partner had was that there were only 1 or 2 restaurants open for breakfast and lunch. The market cafe was my personal favorite for breakfast they had many options. You can however order snacks and small lunch items by the pool. We didn’t get the chance to try all of the restaurants but heard many good things from other guests.

Matt Borst

Our stay at Secrets The Vine Cancun was absolutely fantastic! From the moment we arrived, we felt welcomed and cared for by the incredible staff. A special shout-out to Allen and Miguel from the entertainment team – they were so much fun and did a phenomenal job keeping us engaged in the activities. Whether it was poolside games or evening events, they made every experience lively and memorable. The service throughout the resort was excellent. Everyone we encountered, from the wait staff to the housekeeping team, was friendly, attentive, and helpful, always making sure we had everything we needed. The resort itself was very clean, and it was clear that cleanliness is a top priority here. The food was also a highlight, with plenty of delicious options to choose from. Our favorite spot was the Sea Salt Grill. In the evenings, there was always something fun going on, with a great variety of entertainment to keep things interesting. We loved the mix of live music, shows, and themed events, which really added to the overall experience. Overall, Secrets The Vine Cancun was a perfect blend of relaxation, fun, and luxury.

Jules Rose

Only reason I’m giving this place four stars is for the food aspect. I found the food kind of lack luster BUT the service was impeccable! Everyone was so kind and helpful. The rooms were spotless and absolutely stunning. Beds were also super comfy. Lastly I loved how large the resort was! I got lost quite a few times but the staff was always around to help guide me to where I needed to go! Would definitely go back! Just wish the food service and quality of food was a bit better!

Edward Karsch

Would like to start this review with the positives. The food at this resort is excellent. We have been to couple resorts in this area over the years and the food here was excellent. The service for food and drinks was great. More so for the food and especially around dinner time. The rooms were excellent. Definitely the nicest rooms we have ever stayed in over all the Mexico trips. Double rain head shower with the glass surround was a nice touch. Okay now the negative. If you are coming for rest and relaxation this is NOT the resort for you. There is club music going all day long which during the day we would expect at an all inclusive. But at night the resort is very small and building sections 1-4 are all built around the main bar/stage area. The first night we slept there it was like trying to sleep in a nightclub in our room. It was horrible. My wife and I like to go out for dinner and have an early nights and go to bed and catch up on some rest & relaxation. So the next morning we had to beg to have our room changed to a different part of the resort. The only option they wanted to give us was $900 upgrade to stay in a better area or the resort which infuriated me. We were already staying in the ocean front (preferred) section of the resort. We Spoke to a couple people staying there and they said building 7 was quiet after 5 when they shut the pool bar down. They were right. We changed rooms and downgraded with no refund from our room so that we could get a decent nights sleep. For context, my wife and I don’t have kids so we wanted to try an adults only resort thinking that we wouldn’t hear kids screaming all day and getting splashed while hanging around the pool. If you are coming with a group of friends and looking to party I would say this is the place to go. If your coming to for rest and relaxation with your spouse I would not recommend coming here. Also if you are a light sleeper or value your sleep. Overall I will say the stay was good but I wish I did a little more research before booking. Didn’t see any reviews about it being a loud resort after 5 that’s why I wrote this review hoping I will help another couple booking there next trip.

Samantha Stemerman

Our stay at Breathless All-Inclusive was beyond amazing, and we can’t say enough good things about the incredible staff who made our bachelorette celebration unforgettable! First, a huge thank you to America, who worked so hard to make sure everything was absolutely perfect for our group. From coordinating thoughtful details to making sure we had special events planned just for us, she went above and beyond every step of the way. You can tell she genuinely cares about guests having the best possible experience — and thanks to her, we absolutely did. At breakfast, we were lucky enough to be welcomed by Oscar, who was warm, attentive, and made our morning feel so special (good bites restaurant) - MUST GO. He made sure we had everything we needed and created such a joyful, relaxed vibe that kicked off our day in the best way. The restaurant itself was beautiful, with a delicious breakfast spread and stunning views — but it was Oscar’s energy and kindness that really made it shine. And we can’t forget about Victor, who took incredible care of us at the pool. He was always checking in, making sure we were comfortable, and adding so much fun and positivity to our pool days. His attention to detail and friendly nature made us feel truly taken care of. From start to finish, the team at Breathless made this trip so memorable. We came to celebrate our bride-to-be, and thanks to America, Oscar, and Victor, we left with memories we’ll be talking about for years to come.

CD D-W

We stayed at Breathless Riviera Cancun Resort & Spa for a week in April. It is a beautiful resort. The people, restaurants, and amenities are outstanding. The only disappointing thing was the beach which is covered in seaweed and the ocean is not accessible. This, however, is not the fault of the resort. It is common all along the coast. There are a few things I want to address. First every one of the restaurants are outstanding, the food is superb. The servers working in the restaurants are friendly, pleasant, courteous and work very hard at making your experience as wonderful as possible. I did not write down everyone’s name, unfortunately, but they were all terrific. The buffet restaurant The Spoon, which is where we went for breakfast and lunch. The food was superb. The people, Pascual, Wilberth, Rafael and Francisco, along with everyone else were wonderful. They always made sure we had everything we needed, were very friendly and courteous, and made our day enjoyable. We went to the bar, BarkWink, which is right next to The Spoon, every day for drinks. The people were wonderful, Guillermo, Yesi, Carlos, Orvelin, Christian, Sonia, Yessica, Alfredo, Isabel and everyone else always made sure our drinks were full, had wonderful personalities, very friendly, and made our stay extra special. Antonio Luna Arucen was also a bartender at BarWink. He made the best margaritas we have ever had. We went there just to see him every day, he is the best bartender, friendly, takes pride in his job, always smiling, happy and very thorough in taking care, and multi-tasking. He took care of all the drinks for BarWink and Spoon. Our favorite bartender. The pools were both nice. However, the pool by our room, was very loud, the music was not to our liking, so we stayed at the other pool all day. The service there was outstanding and all the servers were outstanding. I can’t say enough good things about the service and restaurants. I hope we will return there very soon. Thank you everyone for making our vacation an excellent one full of wonderful memories.

Aneika Avery

I usually don’t write reviews, but my recent experience at Breathless Cancun Resort left me with no choice. I have to share how terribly this resort treated me. First off, they aggressively push you to attend a timeshare-like presentation. I’ve never felt so bullied and pressured in my life. After I declined to sign up, they made me feel poor and like my refusal wasn’t acceptable. It was extremely uncomfortable and made me regret even stepping foot on the property. Then there was the issue with the taxi service. A driver named Jose (car 163) charged me $254 USD for a mere 20-minute ride. I was shocked by the overcharge and felt completely taken advantage of. The service at the bars was equally disappointing. The bartenders were rude, almost as if I was bothering them by ordering a drink. Customer service clearly isn’t a priority here. When I checked out, I found an unexpected charge for a cleaning fee. Come to find out, someone had urinated outside and used my room number to charge the cleaning fee. When I explained that it wasn’t me, the staff insisted I was lying and that I had to pay the fine. After refusing to pay and pointing out how unfair this was, the staff called their manager. When I asked to see the documentation, it showed someone else’s name, but my room number. They still tried to pressure me into paying, claiming I’d miss my ride to the airport if I didn’t. I had to call corporate to resolve the issue and get the fine removed. I will never return to this resort. They attempted to scam me, took no accountability for their mistakes, and treated me poorly throughout my stay. If you're considering this resort, be cautious – they’ve lost my trust, and I’ll be looking elsewhere for my next vacation. I do not recommend this resort to anyone.

Lawrence Johnson

Nice resort, had a lot of good things going for it, and a few things that were disappointing. First, they are very friendly, and do a good job of providing service to their guests. They are attentive in the buffet style restaurants, they have fast room service, and fast poolside service for drinks and food. The resort is very safe. It is secluded, and you must pass through security to get anywhere near the resort. This also makes it hard to get in and out. If you come here plan on staying here, outside of excursions. You will not be near other restaurants, activities, entertainment, etc. Transportation to anywhere off the resort is expensive. They are not adequately staffed for restaurants. I’ve been to lots of all inclusive resorts. This is the only one where there seemed to be trouble getting food. It’s tough to get into any desirable restaurants. I tried to make reservations as soon as I got here on a four night stay, and couldn’t get into any restaurant that I wanted. They were booked. It was very disappointing, especially since it was one of the reasons me and my family selected this place. Plan to eat at the buffets, if you’re coming, not the steakhouse. The beach is not good. It is full of seaweeds (they can’t control that), the seaweed has an awful smell, and it’s not an attractive beach. I haven’t seen any guest actually get into the water, nor would I recommend it. Stick to the pool. Few suggestions for AVA, not that they’d take them. Correct your website. Times and days of restaurants being open are inaccurate. Your app doesn’t do anything you claim that it does. Don’t promote it, or you’ll just leave your customers frustrated. Maybe you should have 2 of your most popular restaurants if people cant make reservations 4 days out. I wouldn’t come back, but maybe others would have a better experience. This place has a great view, and beautiful, very modern, facility.

Tanya Lessenberry

I was absolutely thrilled with the service, rooms and dining at AVA. All of the rooms at AVA are oceanfront, I didn’t know that until I got there. When they opened the door to my room my jaw fell open. The room was huge, the bathroom is enormous definitely room for 2 in the shower. I loved having the jacuzzi on the balcony. The pool was great, not crowded and was always able to find a chair. If you go make sure you stop by the taco bar in the food court. They make them to order and they are delicious! There were so many activities and entertainment options. Was also informed that the south tower is adult only. So it’s great that there is an adult only pool and dining.

Jamie Kavanagh

AVA Resort has a lot going for it—especially for families and groups looking for fun and variety. There’s no shortage of things to do, from nightly theater shows and laser tag to an arcade, boutique shopping, taco stands, and ice cream counters. All of it is centered around a long, promenade that is the central element of the hotel. The rooms are lovely: spacious, well-appointed, and all have balconies with ocean views. That said, the turquoise water is quite a distance out—so while the views are technically there, the water and beach are not all that picturesque. The food definitely exceeded expectations for an all-inclusive, and we found the staff to be warm and genuinely attentive throughout our stay. AVA Bay—a huge swimmable lagoon with kayaks and an inflatable obstacle course was a novelty and fun for kids. The layout of the resort is quite spread out - it's one long walk either in the promenade or along the pool deck with the adult pool and family pool on opposite ends which can be good or bad depending on how you plan to relax with family. Where the resort falls a bit short is in that classic beach vacation feel. Despite being in Cancun, the layout keeps the indoor and outdoor space separate. When you're in the promenade you could be anywhere. The exterior pool area while huge and fun is also stark and modern in its design, missing the tropical vibe. The beach itself doesn’t really steal the show - there are beach chairs set up, but no one was using them during our stay and the beach itself is short so you can go for long walks. Overall, Ava offers a fun, modern atmosphere with a bit of a Vegas entertainment and style—just not that breezy, toes-in-the-sand kind of escape.

Mary Wilson

What a great hotel! Everyone was friendly and gave wonderful service. We had time for only a short weekend stay, but it was well worth the trip.. My daughter and I were celebrating our birthdays. All the food was amazing, from room service meals to poolside to the Black Iron restaurant. Both Elsa and Karla went out of their way to welcome us and give us information. Karla also arranged a little birthday surprise. Everything was clean and beautiful at Ava. Plenty to do for all ages but we mostly enjoyed the pools and food. Looking forward to going back another time!

Dena Carrigan

My feelings are mixed about this resort. The things I really liked include, The rooms were beautiful and spacious and ours included a deep soaking tub along with a spacious patio with dining for four a sunbed and a hot tub. The service here was excellent. We were treated with kindness and respect and our rooms were cleaned. When we stayed at the pool for the day the service was impeccable and our glasses were never dry. The pools were beautiful and there were many options to which pull you wanted to stay in for the day. The adult only pool was especially nice. Things I don't like about this resort include, The location is near the airport and it is very noisy all day and all night. The resort itself was very noisy. There was construction going on constantly with banging rattling and construction noise all day. The beach access. Why you can walk down to the beach it is very primitive. From the shoreline about 30 ft out the water is brown full of debris and not exactly inviting to go into the ocean. There are a few chairs down there to sit in but there is no service and really nothing going on on the beach. There is a ton of walking to get where you need to go. I would guess it's almost a mile from one end of the resort to the other. I ended up having to get my mother who's 80 a wheelchair because of the excess walking. The overall atmosphere felt like I was staying in a mall. It seem like it's just a big shopping mall with some food courts. There are several really nice restaurants for the evening time but some restaurants were not available during our stay because they were already booked up. This was a little frustrating as well. I was looking for a peaceful, relaxing beachfront stay. This resort just simply does not provide that. I realize that is a personal preference but I wanted you to know for my perspective what kind of experience we had.

Kelly Clymer

Have been going here on at least 10 previous times. Since Hyatt has taken over, this place has slipped big time. Paying the big dollars for first class experience. Now they money grab, hounding you to pay extra for Preferred Club. You are treated second class if you don't pump another 300 per day. It is obvious they are on a cost cutting mission on food, and the number of staff. I can now see they are dropping in the " BEST" All Inclusive ratings on line. Staff is still very nice and work hard, but numbers have been cut back. Food was a disgrace. Was there 5 nights and could only choke down 4 partial meals. Breakfast was always their shining star, but not now. French Toast was Rock Hard and Bacon was sitting in so much grease that it appeared deep fried. Steak Restaurant was exceptionally notable. Meat was so tough , you couldn't cut it. I watch people at other tables look at each other when they tried to cut their meal. The shows have dropped down in quality and had very little attendance. Especially disappointing was The Rock Show was had always been amazing. The view of what is still the best beach in Mexico is ruined by moving the Bali Beds to the front of the shore. Beach attendants gladly take your tips, but last you see of them. Wait service was slow compared to the past. Thankfully, they caught on I was a big tipper, and finally gave us attention. Not big drinkers, but its sad they are now pushing off cheaper levels of spirits. As we entered transportation to leave, the Bag Captain talked to me. Said that many people who are frequent returnees have told him they wont be back Absolute shame!

Abdony Vitalus

My wife and I celebrated our honeymoon at Secrets Maroma Beach, and it was nothing short of spectacular! From the moment we arrived, we were enveloped in luxury and warmth. The food was incredible—each meal was a delightful culinary experience, offering a range of flavors and options that catered to every palate. The service was exceptional, with attentive staff who made us feel truly special. A big shoutout to Roger from the concierge, who went above and beyond to ensure our stay was seamless and enjoyable. His recommendations and assistance made our trip memorable! We also want to recognize Mario Canella at the front desk, whose friendly demeanor and quick responses to our needs added to the overall excellence of our stay. The combination of beautiful surroundings, great food, and outstanding service made our honeymoon unforgettable. We can't wait to return and create more magical memories at Secrets Maroma Beach!

GG MIA

Maroma beach is one of the top beaches in the world, and it shows. The staff work so hard to keep it pristine and free of seaweed. The rooms are cozy and elegant and the swim out pools perfect for a little romance away from the crowds. We had a spectacular time, and the service was top notch. The bars have a wide variety of fine liquors and there are several restaurants available. I found the huevos rancheros to be my favorite breakfast order when using room service. The property is impressive. 5 stars all around.

A N

Fantastic service, beautiful rooms, and an amazing spa. All round great for how reasonably priced this resort is. Highly recommend! Just maybe not the mixed drinks because they are awful, but the straight liquors are great. Plenty of events and shows for everyone to enjoy, food was all very good for an all-inclusive, and the spa is a MUST.

Null Null

Everything about this is 5 stars *except* the sales pitch upon arrival. The check in agent will indicate they’re getting someone to take you to your room but really it’s someone to pitch a timeshare presentation to you. Once you’re done with them they’ll fetch someone to escort you to your room. This really sours the check in experience. Aside from that - all the staff - the servers, bartenders, concierge, housekeeping, beach attendants, etc. - are all exceedingly polite and helpful. The food is mostly good with some exceptions, and the drinks are good and staff are happy to come up with suggestions. I’d happily return.