SAii Phi Phi Island Village

Ran Eldan

Very beautiful hotel! The service is good and the place is really quite and perfect for a calm vacation. There is an app that you can get all the info and order anything from, and even chat with the reception which worked great. The gym and the tennis court are really nice option to get some workout, but the heat might be overwhelming. Getting in and out of the resort is difficult because it is only accessible by a boat. There is also high tide and low tide so depend on the time you might need to walk in a shallow water when you get off the boat. I highly recommend for people who are about to come to book the long tail boat service from the hotel in order to get there (12pm / 4pm) otherwise you will have to pay about double the price to one of the local boats because they know it is your only option to get to the hotel. The prices in the hotel of food and travel are high, but you have the option to go to the small village near the hotel. There are few bars and restaurants there and they are nice and very cheap. You can also book boat travels there in a more reasonable price. We used the shuttle service of the hotel to get to Phuket when we checked out, and even though it was almost double the price it was really fast and convenient because it was right from the hotel and we didn't need to sail back to the main island (about 30 min).

Alex Reeves

This is the perfect place to stay if you want a luxurious stay on Phi Phi. The private beach is probably the village's biggest asset. It's beautiful. And there's more than enough space on it for all the guests not to feel crowded. The service is brilliant. Whenever we wanted something the staff were happy to oblige. My main recommendations to guests would be to walk into the village behind the hotel if you want to book any excursions or boat trips to other parts of the island / other islands. It's much cheaper than the packages through the hotel. The same for food. The hotel food is lovely, but you're paying luxury hotel prices for the setting. If you don't mind something more rough and ready, the restaurants in the local village are excellent.

ömer nihat turan

We stayed for a total of seven nights in the newly renovated “Deluxe Garden Villa.” The beds were comfortable, and the furniture was brand new. The staff were generally polite and welcoming. Our room was well-equipped with everything we needed. Thanks to the renovation, we didn’t encounter any issues with insects. The monkeys were positioned near the hillside villas, especially those with pools, but thankfully, we had no problems with them due to our location. The breakfast was delightful, offering a variety of choices including pancakes, waffles, and fresh fruits; I was quite satisfied with it. However, I found the lunch and dinner options at the hotel’s own restaurant to be average and not particularly impressive. Just a five-minute walk from the hotel, the village restaurants offered meals at half the price and were delicious. I advise checking the village prices before purchasing anything at the hotel. I also experienced boat trips, but the boat captains did not speak any English. Communication was a challenge and had to be managed through primitive methods and body language. Swimming is prohibited at Maya Bay, making it unnecessary to visit. At Monkey Bay, there wasn’t much to see except for one or two monkeys. I highly recommend visiting Bamboo Island to enjoy the crystal-clear sea. Despite requesting room cleaning, it was occasionally forgotten, or someone would knock on the door as early as 8:30 AM. The most significant issue was the sea’s tidal movements; you only get about 3-4 hours each day when it’s possible to swim, and this schedule changes daily. Occasionally, you might feel a sting from sea lice in the water, but it wasn’t overly painful. Overall, I do not regret coming here and left with happy and beautiful memories.

Nissrin Akl

Our stay at this hotel was a complete disappointment from start to finish. Upon arrival, we were greeted by staff who seemed to count us one by one as we disembarked from the boat, making us feel more like numbers than valued guests. The treatment of my special needs son, who is a child but considered an adult by their standards, was particularly disheartening. Despite the fact that he could have easily slept on the sofa bed provided in the room, we were charged for an extra room with no consideration for our circumstances. Half boarding went to complete waste. The hotel decided to closed two of its restaurants, leaving only one with poor quality and limited food options, forced us to order from the extremely limited menu throughout our stay (we were meant to have buffet access, we were not informed of any events or restaurant closure when we booked) We were left surviving on fruit and toast for three days. The AC in my room wasn’t working, I had to call maintenance twice and still wasn’t working to standards, the room was quite hot. When I went to the front desk to inform them we cannot sleep as it is too hot, the clerk replied “The room is new, it should be working fine.” After our going back and forth she frustratedly said they she will get maintenance to check it. The maintenance staff tried to fix it by resetting the AC, but the issue was not rectified. Most of the workers were unfriendly. The workers seemed to despise their jobs, creating a negative atmosphere. Even transportation on the buggy to various locations was a harrowing experience, with drivers speeding without regard for passengers' safety or belongings. The only great feature of the hotel was its beach. I would strongly advise future guests to explore other options in the area, as there are plenty of resorts around Phi Phi with similar beachfront settings and hopefully better hospitality. To top it all off, the hotel's insistence on inspecting rooms before allowing guests to check out was a final inconvenience. It felt like we were being held captive until they were satisfied with the condition of the room. They even instructed us to remain seated and told the boat driver to remain where he is. We were even allowed to load our luggage. The entire ordeal left a sour taste in our mouths.

Michael Kaandorp

Of course this is a very nice location. The rooms are modern and very well maintained. The service from most of the staff like the buggy drivers, baggage drivers and waiters is really good. The check-in process took over an hour. Which is not really nice after a long travel time. The first dinner in the Api (main) restaurant was not that impressive either. Wrong orders delivered to our tables and very long waiting time. The food was night though. Their marketing is great, but it sets high expectations. I don’t think the marketing images and the real experience is fully in line. We had an amazing stay nevertheless. If you want to have an even better meal for a fraction of the price you should go to the small village and visit the first restaurant on the right called ‘Patlung’.