Royal Lagoons Resort & Aqua Park

Marija

My stay at this hotel had its ups and downs. While the rooms were clean and the staff was friendly, there was a major downside—loud music played until midnight or even later. This was especially frustrating since the hotel isn’t adults-only and there were many families with young children. The windows are old, not soundproof, so the noise easily made its way into the rooms, making it hard to get any sleep. The hotel doesn’t have direct beach access, and you need to take a shuttle bus to the beach. The driver waits for 20 minutes until the bus is full because he’s too lazy to make multiple trips, even though it’s just a 5-minute drive. He forces passengers to squeeze into three spots, crammed without air… He lets people board with open strollers into this small bus, even when there’s no space for people, let alone big strollers. In the restaurant, there is a children's section with small chairs and tables, but only one high chair for babies and younger kids who want to sit at the table with their parents, which is, of course, always taken because the restaurant is always full. The hotel needs renovation, and their citizens are always allowed to skip the line and are served first, even though we’re all waiting in line. Honestly, it’s not worth the money, nor the 5 stars it claims to have.

Paige Mountain

Had a 1 week family holiday, and WOW what a blast we've had, I have never met such friendly, kind hearted staff, everyone we had the pleasure to meet was so lovely, and wanted to chat, nothing was ever too much, food absolutely plenty of choice we never went hungry, room was fantastic, pools an beach amazing. Staff from security, to reception to bar and entertainment staff to the life guards and the hotel photographer 😁, we love you all and can't wait to see you again. Bar man, George and the life guards you will always have a special place in our heart

E S

Where to start… we stayed in the hotel one week. Couldn’t wait to go home. We paid for a superior twin room and upon arrival we were told that we were upgraded for FREE to a better room- ultra superior (looking at their website there is no such a thing). I suspect this theatrical move was a trick to get a tip. Like everything else they expect tipping: opening the umbrella at the pool (you can’t do it yourself because there is a part missing), bringing a drink to your table etc. etc. This hotel supposed to be 5 star but the quality is like 3 European star hotel. It’s supposed to be all inclusive but you have to pay for fresh juice(the guy who sells the juice is harassing all the guest all day long). If you fancy ice cream or popcorn get €4 ready. Also some parties are free but you have to pay for drinks. They run out of ice or snacks on daily basis. Many staff don’t speak English. Those who do will want to scam you and get you booked on overpriced excursions, photoshoots, massages etc. etc. Food is horrible. Very small selection of dishes. The same food everyday. Fruits very limited, musty cakes. They take your plates as soon as you stop chewing. Hotel is outdated, needs a proper refurbishment. Towels have holes, rooms are dusty. Pools need to be cleaned as there is vegetation on the bottom between tiles. At the kiosk in the main reception, the prices vary depending on the day and who serves you. Everyone wants to sell you something, there is no genuine kindness. I don’t mind tip those who provide a service but not everyone just for doing their job. We felt like we were just walking wallets. Entertainment was mediocre and no real effort was made to make it interesting. You can go to the beach by shuttle bus which runs every half hour. It is only 10 mins drive. Remember to take the towel from the hotel with you. You are entitled to 2 water bottles per day. Our freezer wasn’t working properly- needed defrosting. I would not recommend.

M. M

Let's talk about the good part. The room was large and clean. The aqua was for both adults and kids; even though, it is considered kind of small and mediocre. The food was of good quality yet wasn't that varied. Probably changed 2 items off the menu but that's it. They have almost the same menu daily. The beach was clean and the water was amazing once you crossed the first bit that had pebbles on it. Now what I didn't like mainly was how they favoured the foreign guests over Egyptians. Most waiters were hovering over them seeing their needs. I had to help myself out usually and when I needed their assistance, it was late. I hated that their menu was almost set. Either for breakfast, dinner or lunch. The drinks weren't the best. I believe, they don't like to add much milk to their drinks and I have to regularly ask for extra. The animation was really not that good. They usually have a half an hour show and not daily. Felt like their activity was limited unlike other hotels I have been to. All in all,it was a good experience, yet I think I might try a different hotel next time.

Abdulbari Rahimi

I had an amazing time at this hotel. Two staff in particular Ahmad and Ayman were exceptional. Their friendliness and services were top tier. These two gentlemen should be rewarded immensely for their hard work and determination.