Harrah's Las Vegas Hotel and Casino

Ben McGuire

I was very pleased with our stay here. We stayed for 5 nights and it cost us next to nothing. Thank you Caesar’s Rewards. The check in and check out process were seamless. The room was updated and comfortable. It wasn’t the cleanest I’d ever seen, but it was by no means dirty. You cannot beat the location of this hotel. Plenty of food options on property and plenty close by. I would absolutely stay here again.

Angela Hale

Everything is do it yourself. No helpful.info is given to you. No coffee pots or frig in rooms, mini bar was listed but not in the room. The only nice thing I can say is it is in an excellent location and price wasn't bad. No security seen in the casino. No extra blankets in rooms. No clean towels given. Not enough towels in the room for occupants. We bought a room with the city view but give something completely different. A view of the parking garage. Im staying some place else next time. Who ever gave this hotel 3 stars was very generous. Very generous.

Arlen Ihrke

It has been a few years since my last stay here. I was very happy with everything. The room was perfect and had a great view of the strip. Housekeeping was excellent every day I was there. The person at the diamond desk for check out was very pleasant and professional. Thank you all for making it a great stay!

Melli Ace

This is a decent place on the strip. We got a no frills room with a nice strip view for around $50 a night. There was a $150 deposit which was not mentioned when I booked but all good. Queen size bed, small bathroom, no microwave or fridge. the room served its purpose; showering and sleeping.

Johnny Rio Fultz (Rio)

I will keep my review focused on the lackluster service experienced last evening. As a long-time local and rated player in Las Vegas, it is disheartening to encounter smug and arrogant members of your staff. Being in hospitality is a rewarding yet highly competitive industry. My high-level experience is that the Caesars rewards staff fell short of satisfactory service last evening. I engaged a staff member to inquire about a tier match from a competitor since I have rarely set foot in a Caesars property since 2022. I was dismissed as already having a Caesars rewards card, and therefore, there was no eligibility. I asked if there could be a higher level person I could speak to, as I had been eligible for a tier upgrade in the past as an existing rewards member. Once the manager approached me, I was confronted with the same messaging of ineligibility. I stated that I had been offered a status upgrade a few years ago in the past, and his look was incredulous. Needless to say,he said he could show me where it states ineligibility on the website (like I couldn't find it). After pointing to his monitor, he loudly states, "see, for new card members as I stated." I immediately told him to lower his tone speaking to me that way and the conversation was abruptly ended. At this point the original staff member was still standing behind the counter. I asked her for the rude managers contact information as well as the top boss that runs the rewards program locally. I will be reaching out directly to the management with the hopes of a learning and coaching opportunity for all of their staff, as well as gaining a better understanding about me. At this point my account cab be canceled and I wouldn't blink an eye in patronizing any Caesars properties again. There are too many options available to settle for being dismissed without effor or compassion. This message should serve notice that there is a disconnect with Caesars customer service. I look forward to updating the outcome of my next steps with management to ensure that customer service is the focus of ALL employees.