Bryan Lip
This is a nice property - it’s an older well located property which has been extensively renovated. However a couple of serious issues need to be addressed for others:
The good:
1. Nice pool area and gym. The executive club lounge is outstanding.
2. The rooms are modern and comfortable with quality toiletries.
3. Generously offered a 5pm checkout (instead of 4pm) as I had a marathon at 2am and needed to sleep after it. Very attentive and helpful lounge staff.
The areas for improvement:
1. Even though I had a “do not disturb” on my door a staff waited outside my room and then asked the front desk to call me - I was rudely called by reception on my phone at 830pm (I was trying to sleep ahead of waking up at 12am for the Borneo marathon) and then had a staff at the door with my welcome gift of 3 cupcakes the same staff who asked the front desk to call me. I told him my concern and he would relay it - heard nothing back not even an apology. I appreciate the gesture (and I told him that) but to have someone wait outside when I had a do not disturb on my door and then proceed to have the front desk call and wake me up was frankly unacceptable. What’s more it meant I couldn’t go back to sleep and it ruined the whole purpose I came to Borneo - to do the marathon and achieve a Boston Qualifier.
2. As a titanium I saw there were suites available online and I recognize availability is limited but was initially just given the room I had booked but then “graciously” offered a room with a partial view. So don’t expect much by way of treatment of Titanium or Platinum status except in so far as the bare minimum requirements - lounge access and breakfast and a late checkout. And maybe and only maybe a slight upgrade. I wouldn’t put much trust in the reviews from earlier times where people were offered “duplex suites” etc.
Nathan Middlemiss
Great location. The welcome at reception and the slick professional manner was excellent.
After checking in I went to have the buffet.
Best described as “ fur coat … no knickers”. This means the display and presentation was very good but flavours a bit forgettable.
Had to ask repeatedly to pay
Staff more interested in talking and looking at their phone.
Eventually I stood up to go and insisted on a bill
Still nothing….so walked to restaurant manager to explain.
He demanded the bill be given…. The waitress ignored him too!
I went outside fora cigarette….. finally the bill was presented.
Shocking!
View from room is great
Pool great
Housekeeping incredible
Service at pool and bar great
Service at rooftop bar faultless
Lobby level restaurant service a disgrace that shames other departments
Kevin Quarderer
Nice Marriott property. Rooms are decent, but slightly aged. Service by the staff is outstanding at every turn. Executive Lounge is great, with ample food, drinks and again excellent service. Location is good, but just across the street from a very busy part of town and sometimes loud sounds at night. Price was reasonable for the value.
Sven “Sven” Bliedung
Everything was nearly perfect. I don't have any issues with the smell of fish so I give full stars but I understand some people might not like it. The staff was very friendly. A room with access to the club lounge is recommended as there are cocktails in the evening and some snacks during the day and good breakfast available (all included with the club access). If breakfast is very important for you, you could opt-in for the full breakfast on level 2. For us the lounge breakfast was enough and good selection. The Fitness Studio is ok and the pool is nice. The rooftop bar provides a great view on the sunset.
Paul Allen
This is a good hotel. The staff are all very attentive and friendly.
The room was very comfy and we had a nice view of the sea.
The club lounge is excellent, with lots of food and drinks options and it's own team of dedicated staff.
The gym is excellent and there is a nice pool area.
The location is the only drawback. Everything inside the hotel is nice, but outside is the fish market, which smells bad, really bad. This also means that the pool area, which overlooks the fish market also smells bad.