Kyoto Tokyu Hotel

Donna Ericson

The hotel was fine but the most important aspect, comfort, it was lacking. It was not that way for all of our group that stayed there, for us it was a different experience. The room AC was controlled by the hotel. We called to complain because it was so hot. They replied with a tower fan and showed us how to open the window. It was just as hot outside as in the room. Would I stay there again? No. If in a room where the ac worked? Maybe.

Alan K

The hotel was very good value and the rooms were large. One issue is the shuttle between Kyoto station and the Hotel runs hourly it seems and stops around 8pm which is pretty inconvenient. The rooms also did not have much control of the air conditioning and the filters provided in the room for the air were very old. The hotel looks really nice inside though and the staff are very friendly.

Zahraa Al Hiti

The Kyoto Tokyu hotel is a beautiful collage of tradition and modernity and is a very inviting scene for visitors coming to Kyoto for a first time. The staff are very professional and the rooms are clean and well maintained. I recommend this hotel to Kyoto visitors on vacation

Jeff Zharsky

Pros: Friendly staff Pleasant interior Good in-room amenities (except bedding) Useful hotel shuttle Cons: 1. Major language barriers every step of the way, even concierge and reception. This is a 4-star premiere hotel. Yet, virtually NO English is spoken by staff, including "Upper Management". Special shout out to Mr. Yamamoto who needed a (female and far more acute) translator to understand our concerns. Wouldn't English be the FIRST pre-requisite to run an international hotel? Having been to over 40 countries, I can't think of one hotel example where the bar is so low. Meritocracy? Not here. More like old school chauvinism. 2. Horrendous bedding. Prison-grade extra firm mattresses + absurdly flat and useless pillows. Noting could be done about the mattresses (which created pressure points almost instantly), but pillows! We requested softer/cushier pillows thrice! We were told the hotel ran out of because it's a high season?! I couldn't believe my ears. 3. The Gym is located in a separate building and is hard to find. I had the misfortune of "asking for directions" from one of their staff. Again no English but the lady pointed me in gym's direction and managed to eek out "need key". I nodded, fully confident she meant my room key. What other key could she possibly mean? I learned soon enough after my room key wouldn't let me in. Back at the Reception I was informed that I need to fill a PAPER FORM and receive a gym key, which incidentally looked like an oversized conference badge and wouldn't fit in a pocket. That form, aside from being a bureaucratic time-waster, asked me to certify that I didn't drink any alcohol before gym use. I told the front desk to print 100 copies of their form, make a roll and sit on it. Incidentally, the "gym" has space for

Robo Banner (RoboUnit47)

This Hotel is so good for its Price! Great service! (They replace towels and bed sheets ever day, also provide free water bottles and toiletry everyday!) The free shuttle bus from Kyoto Train station to Hotel ( and vice versa) is really handy for travelling around Kyoto! Really good for the price you pay at this Hotel! (Also, they gave free tickets to breakfast buffet every day too!)