AluaSun Lago Rojo

William Hill

Fantastic, friendly and spotlessly clean. Great location very near to beach and shops. Really enjoyed rooftop garden, pool and bar. Excellent facilities in hotel with great food and drink. Rooms massive, well laid out. and well fitted out. Beds very comfortable and good facilities. Could not fault this hotel in any way. Thoroughly enjoyable holiday. Best of all staff very helpful, friendly and caring. Would return in a heartbeat!

Sharon Perry

Great rooms, comfy bed, nice towels. Small balcony but a seaview. Roof terrace nice, but all sunbeds reserved on opening every day, often no one on them. Great location for bars, restaurants and seafront. Good breakfast.

Terrie And Mark

When we arrived we had high hopes, even after reading some not so good reviews we still gave it a try with TUI. The reception, bar and public areas are nice looking until you really get into the hotel, our room was 226 & 228, although I had emailed the hotel prior to arriving to ask for rooms together and over looking the pool, which is what the website says you can do, my email was ignored and the rooms over looked a road which was noisy and we had a room between where a lady with her dog were staying. The dog was barking every night. Every day banging and bumping either from outside or inside the hotel. People banging doors at night, talking loudly. Our room 226 was okay, somewhere for your clothes, TV, nice proper bed. The best part was the newly looking bathroom with a huge walk in shower, which unfortunately leaked. The towel rail was broken. Rail on balcony broken, chair in room broken. We went down for dinner, which was very disappointing for a buffet, all the food the entire week was cold! Dinner, breakfast cold. Food was beyond basic. I don't understand why it's so hard to get it right, bacon not cooked, hotdog sausages for breakfast, cold cold cold. Dinner cold, we ate out several nights. The cleaning staff were lovely, everyday looking after us making sure our room was clean. Reception staff very nice.Bar staff most nights were nice. The pool is cold, there is not a hot tub, which is what is described on TUI app, it is a jacuzzi which is cold water not hot. Cold showers by pool.

Yunus

The hotel desperately needs to be renovated. I have added some photos to explain it. The room it self is stinking. I didn’t feel myself good in the room. Just sleeping, not more. The walls are very thin. I could hear literally all details from the other rooms. Even the coffee doesn’t taste well. Defo not a 4* hotel.

James Halliday

Location is fantastic. Rooms are very spacious but in need of painting. Staff are friendly and professional . The main downside is the lack of sunbeds around the rooftop pool and the unwillingness of staff to remove towels from beds that are being reserved for hours.