Mercure Bali Nusa Dua

Ruben N.

I was expecting a comfortable and enjoyable experience as suggested by its 4-star rating on the Accor website. Unfortunately, the reality was far from my expectations. The hotel appears old and poorly maintained, which was immediately evident from the condition of the facilities. Upon entering my room, I was greeted by an unpleasant odour and soon discovered ants in various areas. For a hotel that claims a 4-star status, this lack of basic cleanliness is unacceptable. Additionally, the room and the general ambiance felt outdated and neglected, which detracted significantly from my overall comfort. The hotel's lobby was uncomfortably hot, lacking air conditioning—a surprising oversight for a property in such a warm climate and one that claims to offer premium services. This made the time spent in the lobby areas quite unpleasant. Breakfast, which one usually looks forward to in such accommodations, was underwhelming. The food quality and variety did not meet the standards of a 4-star hotel, or even a 2-star establishment.

Deepak Dobhal

1. The hotel upgraded our room to a pool-facing one and even did some beautiful artwork with bath towels and flowers. 2. The hotel provides free transport to the nearby beach in a very convenient golf cart. The hotel has earmarked space at the beach for the comfort of its guests complete with a beach lounge 3. The breakfast menu was diverse 4. The hotel offered to extend our stay which we opted for (charges extra per hour)

Tejas Natu

Nice resort with good facilities and a private area on Nusa Dua beach. Breakfast is very good and offers at the restaurant are quite nice too. Staff is friendly and welcoming and try to help as much as they can. Had a wonderful stay here.

muse rosli

Room was not spacious for deluxe. Just ok. Have backside door to enjoy the view. The AC is cool enough and comfortable to stay.Not having much variety for the breakfast but overall is OK. They do providing halal food.

Gary Sanrodji

High profile hotel with run down rooms but friendly and professional staff. The location is amazing, close to restaurants, laundry services, supermarkets. Several beaches within walking distance. The staff will do their best to assist you with anything. The gym is the best one i have ever seen in a hotel. Its a separate building and you can do an actual full workout with all the equipment they have. Its not particularly big, 3 people makes a crowd, but well cooled and equipped. The pool seems quite small for a hotel of this size. The breakfast was fine, small buffet with an egg station. The rooms are the weakest point of the hotel. Poor sound isolation means you hear all noise your neighbours make. Woe to you if your upstairs neighbours are people who never sat on chairs before and keep moving them around to find out the workings of the great four legged contraptions. My balcony was occupied by the AC. There is no single switch to turn off all the lights. During a particularly severe rainstorm there was a flood on my floor which also led to water coming into my room. Though the rooms could be better, all in all my stay was not bad.