Overview
Be treated like royalty during an extravagant tropical holiday at the magnificent adults-only Hilton Playa del Carmen, located on Mexico’s spectacular Riviera Maya. Luxury awaits around every corner at this fabulous all-inclusive resort, with endl...
Be treated like royalty during an extravagant tropical holiday at the magnificent adults-only Hilton Playa del Carmen, located on Mexico’s spectacular Riviera Maya. Luxury awaits around every corner at this fabulous all-inclusive resort, with endless leisure options, a variety of gourmet restaurants and a choice of lavish suites, everyone having their own whirlpool hot tub. All of this is topped off with a stunning oceanfront setting, ensuring you experience an exceptional Mexico holiday at the majestic Hilton Playa del Carmen.
How far is the nearest beach?
The hotel is next to the beach.
Distance from resort centre
Hilton Playa Del Carmen is close to shops, bars, cafés and restaurants in the centre of Playa Del Carmen.
Distance from airport
Cancun International Airport is approximately 56km away from the hotel.
![Pools]( "Swimming Pools")
Pools
![Restaurant]( "Restaurants")
Restaurant
![Bar]( "Bars")
Bar
![Gym]( "Fitness Centre")
Gym
![Beach]( "Next to the Beach")
Beach
![Spa]( "Spa")
Spa
![Wifi]( "Free Wi-Fi")
Wifi
![Adults-Only]( "Adults-Only")
Adults-Only
![Parking]( "Free Parking")
Parking
![Restaurant]( "All-Inclusive")
Restaurant
Junior Suite Garden View King
- Private furnished balcony or terrace with garden view
- King-size bed
- Dining table
- Whirlpool spa
- Bathroom with amenities
- Television
- Telephone
- Radio alarm clock
- Free Wi-Fi
- Air conditioning
- Ceiling fan
- Minibar
- Coffee maker
- Hairdryer
- Safe
- Iron and ironing board
Junior Suite Swim-Up Double
- Private furnished terrace with direct access to a semi-private pool
- 2 queen-size beds
- Hammock
- Living area
- Dining table
- Whirlpool spa
- Bathroom with amenities
- Television
- Telephone
- Radio alarm clock
- Air conditioning
- Ceiling fan
- Minibar
- Coffee maker
- Hairdryer
- Safe
- Iron and ironing board
Junior Suite Oceanfront Walk-Out King
- Private oceanfront terrace with direct beach access
- Exclusive designated beach cabana
- King-size bed
- Double whirlpool spa
- Bathroom with amenities
- Television
- Telephone
- Radio alarm clock
- Air conditioning
- Ceiling fan
- Minibar
- Coffee maker
- Bathrobe and slippers
- Hairdryer
- Safe
- Iron and ironing board
One Bedroom Suite King
- Oversized private balcony
- Exclusive designated beach cabana
- Separate bedroom with king-size bed
- Living room
- Bar and dining room
- Double whirlpool spa
- Bathroom with amenities
- Television
- Telephone with unlimited complimentary domestic phone calls
- Radio alarm clock
- Air conditioning
- Ceiling fan
- Minibar
- Coffee maker
- Hairdryer
- Safe
- Iron and ironing board
- Complimentary dining at Chef’s Plate
Presidential Suite
- Private rooftop terrace with pool and bar
- Separate bedroom with king-size bed
- Large living area
- Bar and dining room
- Double whirlpool spa
- Bathroom with amenities
- Television
- Telephone
- Radio alarm clock
- Air conditioning
- Ceiling fan
- Minibar
- Coffee maker
- Bathrobe and slippers
- Hairdryer
- Safe
- Iron and ironing board
- Complimentary dining at Chef’s Plate
Facilities
- Swimming pools
- Restaurants
- Bars
- Fitness centre (personal training consults available)
- Spa (local charge)
- Salon (local charge)
- Rooftop tennis court
- Sauna
- Steam bath
- Daily fitness programme
- Yoga
- Pilates
- Spin classes
- Aqua Zumba classes
- Water aerobics
- Latin dance lessons
- Pool theme events
- Cooking demonstrations
- Crafts and games
- Daily live entertainment
- Nightly live performances
- Local area tours and excursions (local charge)
- Free parking
- Concierge
- Meeting rooms and facilities
- Wedding and event services
*Please note that charges may apply to some activities and for the use of some facilities.
All-Inclusive
The Hilton Playa Del Carmen all-inclusive package includes the following:
- Unique dining options including à la carte restaurants, gourmet buffets, and 24-hour in-suite dining
- Signature cocktails and soft drinks served at multiple bars and lounges
- In-suite minibars restocked daily with soft drinks, beer and water
- Fully-equipped fitness centre
- Hilton Honors Concierge and Hilton Honors private beach cabana section
- Tequila connoisseurs, wine sommeliers, and professional mixologists to guide tastings
- Daily activities including yoga, pool games, dance classes and more
- Live music every night
Please note that details, including times and benefits, may be subject to change without notice. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. You will be provided with full details of the all-inclusive programme on arrival at the hotel.
Dining
Asiana
- Asian fusion cuisine
- Gourmet sushi, poke, sashimi and more
- Serves dinner
- Dress code: Smart casual
Rincón Mexicano
- Traditional Mexican cuisine
- Serves lunch and dinner
- Dress code: Casual
Kalamata
- Mediterranean cuisine
- Serves dinner buffet style, as well as seafood specialties, grilled vegetables and seared meats
- Dress code: Smart casual
Maria Petrona
- Authentic Mexican gourmet cuisine
- Serves dinner
- Dress code: Smart casual
Chef’s Plate
- International haute cuisine
- New menus crafted each week
- Reservations required
Spice
- International and Mexican cuisine
- Serves breakfast and lunch buffet style
- Dress code: Smart casual
Pelicanos
- Caribbean fusion cuisine
- Serves breakfast, lunch and dinner
- Beachfront restaurant
- Dress code: Smart casual
Barefoot
- Snack bar serving healthy treats and vegan dishes
- Grab-and-go items available
24-Hour All-Inclusive Lounge
Aromas
- Serves a variety of rolls, croissants or desserts
24-hour room service and romantic beachfront dining is also available (upon request).
4.5
Google reviews (7019)
Chuan Cheng
Enjoyed our experience at Hilton Playa del Carmen. Most things and activities are included with a few understandable exceptions like spas, cabanas closest to the main swimming pool, and some drinks.
Everyone at the resort was extremely friendly and attentive to our needs. My spouse is allergic to gluten and the restaurants were extremely knowledgeable about gluten free options. The beach is beautiful and the activities are diverse and enjoyable. The resort is close to Quinta Avenida (busy area filled with souvenir shops, restaurants, bars, and more) and ferries so you can go anywhere very quickly.
We definitely recommend it and will be back again!
David James
I’ve had a lot of back and forth, love and hate with Hilton properties. But the experience at Hilton Playa del Carmen ensured I’d never return to one of their properties.
For my final night at the property, I decided to upgrade to the Presidential suite. Unfortunately, I made the decision to stop at the on-site coffee shop called Aroma to grab a small sandwich. A few hours later, I had terrible food poisoning. I called the front desk and they said there was nothing they could do and that I should go to a pharmacy. That was kinda hard considering I was stuck in bed.
My last day and night were spent in bed, not enjoying the suite I upgraded to. The next day when I brought it up to management, they repeated the mantra, “there’s nothing we can do.”
How about making sure your food is safe for people to eat?
How about refunding me the difference between my original Master suite and the Presidential suite?
How about a discount, points, etc.? Something for the fact that I just spent money to upgrade to a suite I couldn’t use because your food made me ill.
The one good thing about my visit was Luis, the private butler. He was always very helpful but he had left the property at 5 pm, before the food poisoning hit.
Overall, this is just another event in a series of unfortunate customer service issues with Hilton. Even my feedback survey was met with silence.
I’ve since cancelled my Hilton business credit card and will be going to Hyatt from now on.
Baylie LeBlanc
I feel like you had to still pay for a lot of things that other all inclusive resorts already include in the price. The pool chairs were my biggest complaint. I could not sit around the pool unless I bought a cabana which was over $100 per day. The free chairs were far from the pool.
The food was okay. Room service was hit or miss.
The elevators were down so we had to go up 4 flights of stairs to get to our room each time.
I had to call 3 times in 24 hours to get my room cleaned. Each time they said they were coming right away, and we would come back and the room still wasn’t cleaned.
The building itself is beautiful. The rooms are gorgeous. The staff are friendly. There was a quiet pool that was away from the large, busy pool, which we loved. I just don’t know that I would come back to this one due to the money you pay out of pocket for things that should be included and the food/housekeeping service being hit or miss.
chris letter
Fantastic resort! Disney level service with semi- fine dining food! resort's a little older and weathered but it just adds to the charm. Only downside is one that cannot be helped- the rocky seaweed ridden beach. Yes there are available upgrades for purchase but do you really expect an all inclusive to just throw out a tomahawk t-bone on the buffet or a fancy old fashioned in a smoke filled glass box for everyone? at least it's being offered should you decide to splurge.
Jason Peng
We stayed in a two beds junior suite with garden view. The room comes with a big jacuzzi tub!
There are many different varieties of food options to choose from- Mexican, Mediterranean, seafood, Asian, Buffet, and even 24 hours Room Service if you’re hungry at night!
There’s also many events throughout the day.
Check them out in your first day of arrival so you can plan out your schedule, or simply just relax on the benches next to the pool or the beach.
The location is also impeccable. It’s right on the action of Playa Del Carmen with gift shops, pharmacies, clubs, massage spa, etc.
Would definitely come back in the future.
More...
